Renaissance Westchester Hotel

Reviewer: Not provided on Mon 25 Jan 2010 rated 7 out of 10.

The hotel was very clean, and the room was very nice. There was only one elevator working for the seven floors in the hotel. This made it very slow to go to and from the room. Also, I ordered room service for dinner (6pm), they promised it to be there within 30 minutes. After one hour, I called, and the lady told me that it would be right up. It still took another 30 minutes to arrive.

Positives: Convenient and very clean.

Negatives: Room service took 90 minutes to arrive, it was promised in 30 minutes or less.

Reviewer: Not provided on Wed 25 Nov 2009 rated 10 out of 10.

I've stayed here numerous times and always find it comfortable. Pool and exercise room are great; walking trail outside is especially nice to have access to.

Positives: Convenient to where I needed to go & right off the highway.

Negatives: Restaurant is good, but breakfast buffet is strongly encouraged and quite expensive.

Reviewer: Not provided on Mon 28 Sep 2009 rated 9 out of 10.

I was pleased with everything. Loved that there was a business center with free Internet access, printing, etc. Very friendly staff. Rooms were beautiful.

Positives: It was better than the hotel in Manhattan.

Negatives: Always got lost when trying to return.

Reviewer: Not provided on Thu 13 Aug 2009 rated 9 out of 10.

We enjoyed our stay here considerably. It was quaint, clean and the staff was wonderful. We would definitely stay here again and would recommend it to anyone who wanted to stay in a relaxed warm atmosphere.

Positives: Upscale comfort without the "attitude"

Negatives: paying for internet in room & location(which is also part of its beauty)

Reviewer: Not provided on Mon 03 Aug 2009 rated 7 out of 10.

Obviously a nice hotel when it opened but clear it hadn't been really kept current. The place was hot and i don't know if it was because the AC wasn't working right or if they were just keeping it warm to save money.

Positives: Location and Priceline price.

Negatives: Decor was very dated, the facility was hot.

Reviewer: Not provided on Tue 28 Jul 2009 rated 8 out of 10.

This is a beautiful property. The beds are comfortable, huge TV, very clean and the staff is great.

Positives: Rooms are spotless and beds are super comfortable!

Negatives: Quite a hike from the rooms to the lobby.

Reviewer: Not provided on Mon 27 Jul 2009 rated 10 out of 10.

Hotel was in beautiful surrounding with very polite and supportive staff. Excellent restaurants and clean spacious rooms.

Positives: Beautiful surroundings.

Negatives: No free internet and quite costly.

Reviewer: Not provided on Sat 18 Jul 2009 rated 6 out of 10.

Good staff, comfortable bed, flat screen TV. Nice pool area, great for families.

Positives: In the middle of woods.

Negatives: Not convenient.

Reviewer: Not provided on Mon 06 Jul 2009 rated 9 out of 10.

Very comfortable room and beds.

Positives: Comfortable beds.

Negatives: Location is a little confusing to get to.

Reviewer: Not provided on Thu 25 Jun 2009 rated 10 out of 10.

An excellent place to stay. Very clean. Very nice pool.

Positives: Swimming pool.

Negatives: No USA Today available.

Reviewer: Not provided on Fri 19 Jun 2009 rated 9 out of 10.

I loved this hotel.

Positives: It was located very well for us and we enjoyed the convenience of being in a lovely hotel at a good price.

Negatives: Nothing.

Reviewer: Not provided on Mon 15 Jun 2009 rated 9 out of 10.

Overall a, very good hotel. Wish they would change out the chairs at the desk to ones that are more economics. The bar is excellent!

Positives: Good location, great bar staff.

Negatives: Chair at

Reviewer: Not provided on Mon 08 Jun 2009 rated 10 out of 10.

I would bring my family to this hotel. It was very nice. I like the check in and check out times, the hours of the pool and fitness. I wasn't there long enough to enjoy the amenities but would like to return someday. The grounds were very nice as well.

Positives: Friendly, clean and comfortable.

Negatives: Nothing to report.

Reviewer: Not provided on Mon 08 Jun 2009 rated 10 out of 10.

This calm, pleasant oasis is hidden in a lovely wooded corner wedged between 2 freeways that you hardly know are there. Finding the entrance is a bit of a challenge - you may have to go through the loops a few times - but once inside the stress just sips away and you are in a nice place to be yourself. You cannot walk to anything, so this hotel works best if you have a car. The internet connectivity was excellent; there was a charge, but not a moment of a glitch or hassle. The room was clean, the beds were comfy, the desk was spacious, the TV was large, and the view from my window was verdant and lush landscape. The bathroom was small, but clean. No mention of Priceline status at check-in. The restaurant is actually reasonably priced; if you arrive during a buffet brunch, they do allow you to order from the menu, and there are menu options that are reasonably priced for a hotel. I would stay there again in a heartbeat.

Positives: Environment was calm, pleasant; staff was pleasant without being stuffy or solicitous

Negatives: Pool looked a bit cloudy; radio in pool area shoudl have had music, not talk radio

Reviewer: Not provided on Tue 26 May 2009 rated 6 out of 10.

The rooms are very comfortable, have fridges, staff was kind and attentive. But they scrimp on odd things: not enough coffee is delivered, so you need to go downstairs and buy some anyway. Rooms are so far from water heater that, unless it's early morning or late evening, you have to let the water run for 40 minutes before it's hot enough to shower. Nice property.

Positives: Beds were

Negatives: Room had clearly sustained much water damage; hot water took forever; nothing in area.

Reviewer: Not provided on Sun 24 May 2009 rated 10 out of 10.

There were three weddings and two upscale bar-mitvahs going on the weekend we were there. It was easy to see why because the hotel was fabulously beautiful with expansive spaces, meticulous rooms, and attentive staff.

Positives: Gorgeous, resort-like setting with spectacular staff.

Negatives: Restaurant food was unremarkable, staff was unpleasant, and prices were high.

Reviewer: Not provided on Fri 22 May 2009 rated 10 out of 10.

Aside from the bar experience and the inattention to the customers by the staff, the overall experience was favorable. I loved the appearance of the hotel even though the elevators could stand a refreshing. The staff at the bar would hide in a room adjacent to the bar and you could see the customers frustration with the lack of attention or customer care. This was noticed by me and a business associate who came to the hotel to meet with me and after placing the order for drinks he was amazed that they twice brought him drinks that he didn't order. A revamping of the staff at this location of the hotel will go a long way.

Positives: Convenience, appearance, service.

Negatives: Customer service at Bar was inadequate and staff was not visible. Staff remained in room adjacent to bar and you had to look for them for service.

Reviewer: Not provided on Tue 19 May 2009 rated 10 out of 10.

Excellent place to stay.

Positives: Good location and value for my needs.

Negatives: Nothing.