Best Western Syracuse Airport Inn

Reviewer: Not provided on Tue 30 Aug 2011 rated 2 out of 10.

Bad choice, won't stay here again.

Positives: Checking out was easy.

Negatives: No elevator, stains on the carpets, poor air quality, and very dusty surfaces in the room.

Reviewer: Not provided on Mon 15 Aug 2011 rated 10 out of 10.

Nice clean hotel, will definitely go back.

Positives: Location with easy access to I-81and breakfast were excellent.

Negatives: The small pillows.

Reviewer: Not provided on Thu 07 Apr 2011 rated 10 out of 10.

Staff very friendly and accommodating. Great location for travelers.

Positives: I have a handicap, and the staff went above and beyond to accommodate and make me comfortable.

Negatives: Restaurant service is slow.

Reviewer: Not provided on Thu 03 Feb 2011 rated 9 out of 10.

This hotel is great for travel as it's walking distance to the airport....it's clean and very friendly! I would highly recommend it!

Positives: Clean and attractive.

Negatives: There is nothing, I didnt like.

Reviewer: Not provided on Fri 26 Nov 2010 rated 4 out of 10.

Great hotel for early or late flights.

Positives: Very close to the airport.

Negatives: Far from everything else. Could use with a sprucing up.

Reviewer: Not provided on Mon 30 Aug 2010 rated 5 out of 10.

It is an outdated hotel right next to the airport, no elevator to get to second floor so you have to go up stairs with your luggage, old rooms but clean, not much help from the staff. It is what we wanted from it an overnight stop on a long road trip, nothing more.

Positives: You cannot hear the planes.

Negatives: Paper thin walls.

Reviewer: Not provided on Mon 16 Aug 2010 rated 8 out of 10.

Nice rooms and nice poor. Staff was fantastic. No elevator to the 2nd floor. Lobby was somewhat worn and tired in its decor. Perfect location for an early morning flight. Great perk in that you can park your car there while you are traveling for $7 a day.

Positives: Location and comfort.

Negatives: No elevator.

Reviewer: Not provided on Sun 08 Aug 2010 rated 8 out of 10.

Good, clean, basic hotel; good breakfast; loved the outdoor swimming pool and garden!

Positives: Location was good, place was clean, staff was friendly, pool area was great.

Negatives: Note that this hotel does not have an elevator.

Reviewer: Not provided on Tue 13 Apr 2010 rated 9 out of 10.

Room was in good condition.

Positives: Use of economic means.

Negatives: Too close to airport.

Reviewer: Not provided on Wed 01 Jul 2009 rated 10 out of 10.

Pretty, charming, clean. Great price.

Positives: Pool was pretty and great.

Negatives: Difficult to get service during the breakfast hours.

Reviewer: Not provided on Wed 10 Sep 2008 rated 8 out of 10.

Very well taken care of, friendly staff, small but clean and nicely decorated room.

Positives: Much more attractive than expected.

Negatives: No elevator, stairwells only.

Reviewer: Not provided on Wed 03 Sep 2008 rated 6 out of 10.

Okay.

Positives: Location which was very convenient.

Negatives: The room was clean as far as I could tell but the carpet needs replacing.

Reviewer: Not provided on Thu 28 Aug 2008 rated 3 out of 10.

First off the maids knocked at our door at 8:00 even with the do not disturb sign. Front desk never smiled they looked angry and they were not helpful at all.

Positives: Nothing.

Negatives: Not helpful staff.

Reviewer: Not provided on Wed 27 Aug 2008 rated 9 out of 10.

Very convenient to the airport, and the State Fair, which is where we were going for our stay. The little restaurant and the bartender/waiter/food runner that night was great! He was the only one on, and he made sure that everyone was taken care of in a timely and friendly manner. The pool was very nice, and the staff was very helpful.

Positives: Good sized room, beautiful pool, good breakfast and restaurant/drinks.

Negatives: Ice machine not working on our floor--shower was a little weak.

Reviewer: Not provided on Mon 25 Aug 2008 rated 10 out of 10.

We had a pleasant experience at this hotel and having a free breakfast was nice too.

Positives: The cleanliness of the room.

Negatives: Only has stairs, no elevator was available.

Reviewer: Not provided on Mon 25 Aug 2008 rated 5 out of 10.

Pool area looked lovely but seemed to be closed, dining area and bar very sparse and unappealing looking, room was ok, staff (only saw one) was pleasant, certainly a no frills hotel.

Positives: No noise from the airport planes, that was nice.

Negatives: Noisy corridor, noisy room doors, heard toilet beside us & above us.

Reviewer: Not provided on Sun 24 Aug 2008 rated 5 out of 10.

NA.

Positives: The staff was nice.

Negatives: NA.

Reviewer: Not provided on Wed 20 Aug 2008 rated 5 out of 10.

This hotel tried to give us a smaller room with only one full-size bed. This really annoyed me.

Positives: Beds were comfortable.

Negatives: Old. Air conditioning was not very cold. Poor service.

Reviewer: Not provided on Wed 23 Jul 2008 rated 9 out of 10.

Excellent hotel for price.

Positives: Convenient, quiet.

Negatives: Long walk to room.

Reviewer: Not provided on Sun 20 Jul 2008 rated 10 out of 10.

This hotel is easy to find and is close to a few restaurants. The staff is friendly and helpful and the continental breakfast was appreciated.

Positives: Wireless internet available in the lobby.

Negatives: Some rooms had the wireless capability, but ours did not.

Reviewer: Not provided on Thu 17 Jul 2008 rated 5 out of 10.

No frills but basically comfortable albeit small room. The bedding was good and AC worked well. TV reception was poor and the walls seemed thin as noises did carry. I'd say slightly below average compared to other 2 star motels I've stayed at.

Positives: Location, easy to get in and out to route 81.

Negatives: Small room, old building - needs a makeover.

Reviewer: Not provided on Wed 16 Jul 2008 rated 2 out of 10.

The hotel is right at the airport. The door to my room would not lock because the door jam was in such disrepair. The walls are so thin I could hear the man next snoring and then talking to his wife at 4:30 am for their flight. No one was at the desk when I arrive and no one at the desk at check out. I arrived after 1:00 am from the west coast and got to bed about 2 am. Housekeeping knocked on my door at 8:30 am on a Saturday morning. I did not like that. They did not clean my room when I left for the day. The iron leaked and stained my shirt for the day.

Positives: Close to the airport.

Negatives: No lock on door, maid service, no one to check out.

Reviewer: Not provided on Wed 02 Jul 2008 rated 8 out of 10.

The room was clean and attractive and the breakfast buffet was good. The pool was too cold to have and enjoyable swim and I found that it didn't look very clean.

Positives: I liked the breakfast buffet.

Negatives: When I phoned to ask for a room with 2 double beds I was told that it would cost me extra but she later said she was mistaken.

Reviewer: Not provided on Wed 04 Jun 2008 rated 1 out of 10.

Typical airport hotel but there is no elevator. Staff was very under-trained. We were never told we needed a parking sticker for our vehicle for overnight parking! Thank goodness we weren't towed! They charged extra to give us a king bed !

Positives: The bed was excellent. Thank god!

Negatives: The extra charge, breakfast, coffee, no housecleaning the last night, no elevator!

Reviewer: Not provided on Thu 22 May 2008 rated 4 out of 10.

I asked a double room (2 queen beds) but only had one queen bed. I had to upgrade my room at some extra $.

Positives: Proximity to my destination.

Negatives: Restaurant and bar closed early.

Reviewer: Not provided on Thu 29 Nov 2007 rated 7 out of 10.

Overall good experience. Large room and bed, quiet for being right beside the airport, but the 24 hour staff were never at the desk and couldn't be reached by phone either. Twice it took us over 15 minutes to get in contact with an employee.

Positives: Large room and bed.

Negatives: 24 hour staff could never be found or contacted.