Hyatt Regency

Reviewer: Not provided on Tue 30 Aug 2011 rated 8 out of 10.

Very pleased overall with the comfort and professionalism of the employees.

Positives: Beautifully decorated, friendly staff, nice view from lobby.

Negatives: No Free WiFi in rooms.

Reviewer: Not provided on Fri 26 Aug 2011 rated 10 out of 10.

I highly recommend it to all for any occasion.

Positives: Centralized, and convenient, very nice and comfortable.

Negatives: entering from garage can be confusing, there should be more access to elevators from garage to hotel

Reviewer: Not provided on Sat 30 Jul 2011 rated 10 out of 10.

My daughter and I stayed for 2 nights and used the exercise room and pool, we had a lot of fun swimming in a clean environment. The room was updated and very clean - it was very inviting and relaxing. The customer service at the front desk was excellent - we had a very nice stay.

Positives: I liked the friendly service at the front desk, all were very willing to give directions with excellent customer service.

Negatives: I called to ask for wine glasses and they were going to charge us for each of them plus delivery plus gratuity.

Reviewer: Not provided on Mon 30 May 2011 rated 7 out of 10.

We got a great deal due to Priceline. I<BR/>travel a lot and having to pay for Internet use or using business center peeves me. It was clean, the staff was friendly especially the door men. Front desk folk were nice enough but every time I had to call the desk I was put on an interminable hold and finally wound up hanging up.

Positives: The doormen, the soap, the parking, in room coffee was good as was the lobby coffee.

Negatives: Extra charges for computer use.

Reviewer: Not provided on Mon 25 Apr 2011 rated 9 out of 10.

Very good downtown hotel with great views of city. Rooms and beds very comfortable. Good amenities.

Positives: Easy registration and check in. High floor with good view. Granite bathroom.

Negatives: Asked for extra sugar/creamer for in room coffee - did not get it.

Reviewer: Not provided on Sun 24 Apr 2011 rated 4 out of 10.

I would not go here again. The staff was slow I waited 30 rings before someone picked up. My stuff was taken to the wrong room 3 times at least. I had to wait 1 he 39 mins for my toilet paper. The food was awful and the bellman put my stuff on a cart and put it in the elevator with my mom who is in a wheelchair I had to get them off the elevator myself. Dirty bathroom &amp; carpet.

Positives: Not much at least the pool was open.

Negatives: Phone never got answered by staff, dirty toilet.

Reviewer: Not provided on Sat 23 Apr 2011 rated 7 out of 10.

It is nice for an overnight stay, but not for longer stay for leisure. The swimming pool temperature was too cold considering the temperature outside was only 17F outside. No stand-by guard in the swimming pool where we can ask to adjust the temps, or for other assistance.

Positives: The bed is comfortable.

Negatives: During my stay, the hotel was under construction, so there was no place to sit or relax at the lobby.

Reviewer: Not provided on Mon 21 Feb 2011 rated 7 out of 10.

The entire hotel was undergoing renovations so it was not in great condition at the time. It's a high rise building that offers some interesting and some downright unsightly views of a somewhat downtrodden city. The rooms are nicely appointed and clean, big new flat screen television and comfortable beds, a large and attractive, functional work space. But the common areas still look rather dated and abused for a four star hotel. Perhaps renovations will extend to these hallways and elevators, etc. Staff was quite friendly. Gift shop offers beverages and snacks among other items, but you cannot bill to your room. Parking was conveniently in large garage connected to hotel and conference center and easily accommodated with the front desk.

Positives: Location was very convenient and parking easy.

Negatives: Internet was an additional charge and didn't work properly for me.

Reviewer: Not provided on Mon 17 Jan 2011 rated 10 out of 10.

The hotel is very clean. Also, the hotel is very quite except for the usual hotel noises. Ice machine and occasional door closing. Restaurant staff is attentive and very friendly.

Positives: Easy access to and from hotel.

Negatives: ?

Reviewer: Not provided on Thu 18 Nov 2010 rated 2 out of 10.

Business traveler hotel. Amenities did not come close to other Hyatt hotels that I have stayed at. In the process of remodeling but still not a hotel that I would want to stay at again.

Positives: Workout room was nicely remodeled.

Negatives: Bathroom was dismal, almost as if confined to a jail cell. Bad.

Reviewer: Not provided on Fri 12 Nov 2010 rated 8 out of 10.

This hotel is a little run down for a 4 star rating. Not only was the room in poor shape, but the coffee cups and glasses were not replaced with clean ones.

Positives: The staff was friendly and very helpful.

Negatives: The bedskirt was torn and the carpet was stained.

Reviewer: Not provided on Tue 20 Jul 2010 rated 5 out of 10.

We had a hard time contacting the front desk, getting soap and shampoo refills, got locked out of our room and had an incorrect bill. It felt like everyday it was a new hassle. And to top it off our duvet had holes in it, the wall paper was peeling and the shower curtain was stained.

Positives: The food was tasty.

Negatives: The overall experience.

Reviewer: Not provided on Tue 29 Jun 2010 rated 8 out of 10.

Would definitely stay again - loved, loved the location.

Positives: The location was excellent!

Negatives: It was difficult to figure out the layout &amp; the air in the room was inconsistent.

Reviewer: Not provided on Mon 21 Jun 2010 rated 8 out of 10.

The location is great, right in Downtown Rochester. We were able to walk everywhere. No free WiFi at the hotel. Unfortunately, the hotel was really busy and we were unable to get a King bed, except in a handicap room from which we moved due to the gross, moldy stand-up shower. So, we ended up settling for a room with two doubles on the 5th floor. Our view was great, but unfortunately the hotel staff must have forgotten to change our room in the computer because we were barged in on at 1am by a random business man, a little creepy to say the least. Called down and got free breakfast at the hotel out of it, which was nice and very good. However, the front desk screw-ups didn't stop there, we went back up to the room after breakfast and surprise surprise, our keys didn't work (at 11am before checkout time even occurred!). Went back downstairs, waited in a 20-minute check-in line, and then had to wait again to have a security man escort us to our room because I couldn't present photo ID as it was in the room that we were currently locked out of. Anyway, quite the hassle in terms of incompetent staff, but the hotel itself was quite nice and parking was only $4 and in a secure garage.

Positives: Room was aesthetically pleasing (up to date bathroom and room decor, flat screen large TV).

Negatives: No free WiFi; front desk staff not entirely competent.

Reviewer: Not provided on Sun 06 Jun 2010 rated 5 out of 10.

I<BR/>would book this place again if<BR/>I didn't care about the cleanliness of the room. The<BR/>TV has a very limited channel selection, and is not HD. The internet is not free. Overall the public spaces are very nice.

Positives: It was a good location and close to the Dinosaur BBQ restaurant.

Negatives: Not a clean place, elevators are really slow, and the

Reviewer: Not provided on Thu 20 May 2010 rated 5 out of 10.

This Hyatt hotel needs a face lift. The door to our room was banged in. A hook from the bathroom door was missing showing two empty screw holes. The toilet paper holder was not secure and wallpaper had been patched behind the holder. Dust floated freely off the light shades. We were disappointed in the quality of this Hyatt.

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Positives: Convenient location.

Negatives: Room was &quot;beat up&quot; and dusty. Wallpaper old and dark.

Reviewer: Not provided on Mon 26 Apr 2010 rated 5 out of 10.

Poor upkeep - hallways need vacuuming - potato chips on the floor two days running in hallway. Rooms were elegant and stylish but showed signs of wear and tear. Ridiculous two person fiberglass hot tub - dirty and tiny like they bought it at Home Depot on clearance. Pool was cold and uninviting. Have to walk through the exercise room to get to the pool. No free internet. No refrigerator or microwaves in the room. Pricey food and room service.

Positives: Elegant.

Negatives: Pathetic hot tub, unpleasant pool. Public areas need cleaning. No free internet.

Reviewer: Not provided on Fri 09 Apr 2010 rated 6 out of 10.

I've stayed at this Hyatt a number of times on my way through Western NY and usually the room is of the quality and cleanliness I expect. However during my latest stay I found the room bathroom in particular to have obviously not had the same level of care and attention. The hotel itself, location and amenities are all excellent just make sure to ask for one of the better maintained rooms when you check in.

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Positives: Location, parking and

Negatives: Staff was unprofessional. Room showed signs of wear and tear and not as clean as previous stays.

Reviewer: Not provided on Sat 27 Mar 2010 rated 7 out of 10.

The hotel staff was very friendly and knowledgeable. The parking garage was easy in and out. The room was nice but the decor was terribly outdated. This also applied to the hallways and common areas. The restaurant prices were very high for average food.

Positives: Friendly staff and centrally located.

Negatives: Rooms and decor need to be updated.

Reviewer: Not provided on Wed 20 Jan 2010 rated 7 out of 10.

Beautiful rooms and newly renovated. The heated pool was hardly heated. The jacuzzi was very nice. Really needed access to a microwave.

Positives: Jacuzzi was wonderful.

Negatives: The heated pool was 70 degrees and hardly heated.

Reviewer: Not provided on Thu 31 Dec 2009 rated 7 out of 10.

Never stayed there before but knew the area. The hotel was what<BR/>I expected a 3+ star hotel not a 4 star. No street parking $4 for a city owned garage, I've paid a lot more than that in other cities.

Positives: Good value for what

Negatives: Lounge small, no outdoor pool for warm weather.

Reviewer: Not provided on Mon 07 Dec 2009 rated 9 out of 10.

We will definitely consider returning to this hotel.

Positives: Staff was helpful, room was clean and well serviced.

Negatives: The only possible negative was lack of apparent security in the parking garage.

Reviewer: Not provided on Wed 30 Sep 2009 rated 10 out of 10.

Very clean; newly remodeled, tastefully decorated, friendly/ accommodating staff. Centrally located. Very reasonable parking fee. Great views of city, Genesee River, countryside &amp; lake in far distance

Positives: Very friendly / accomodating staff.

Negatives: Need to pay for Internet access.

Reviewer: Not provided on Thu 17 Sep 2009 rated 8 out of 10.

Liked this hotel. It is my first choice when in Rochester, NY.

Positives: Price.

Negatives: Parking cost.

Reviewer: Not provided on Fri 04 Sep 2009 rated 8 out of 10.

It was good but the a/c was not great.

Positives: It was a lovely room.

Negatives: No one place to keep anything cold and there was no small table in the room.

Reviewer: Not provided on Tue 04 Aug 2009 rated 8 out of 10.

Over all everyone was very pleasant. However I paid my stay with part cash and the over portion from my checking debit card. When I check my bank balance the entire amount of the two stay was deducted from my checking account and I had to wait several days to have the money replace in my account. Not very good with the handling of bills.

Positives: Nice rooms the staff overall was ok.

Negatives: Food over price. need better handling of accounts.