Holiday Inn Binghamton Downtown

Reviewer: Not provided on Sun 28 Aug 2011 rated 7 out of 10.

Great customer service. The room was very clean and comfortable. Very nice view in the back. However, food in the restaurant was horrible. I ordered a salad that came with bad lettuce. I sent the salad back only to receive another salad with less bad lettuce. Management was good about taking care of the bill.

Positives: Great customer service, and friendly staff.

Negatives: Food was awful. Everything was frozen, salad contained bad lettuce (twice).

Reviewer: Not provided on Thu 28 Oct 2010 rated 2 out of 10.

Overpriced. Parking lot is very poorly illuminated, lighting is insufficient, many lights not working.

Positives: Close proximity to Binghamton University.

Negatives: Thermostat did not work properly, ran out of hot water, very bad

Reviewer: Not provided on Thu 01 Oct 2009 rated 3 out of 10.

Bed was uncomfortable. Towels were stained, bathtub mat was dingy and dirty. Staff seemed unphase by my complaints and did not offer any reparations. Not what I expected for Holiday Inn!

Positives: Location was decent.

Negatives: Uncomfortable bed, stained towels, and dirty bathtub mat.

Reviewer: Not provided on Tue 17 Feb 2009 rated 8 out of 10.

Clean and<BR/>friendly.

Positives: Location very good, easy to get to, nice rooms, clean.

Negatives: Restaurant not open all the time.

Reviewer: Not provided on Wed 08 Oct 2008 rated 4 out of 10.

We heard our neighbors all night long and everyone that used the bathroom on our floor. When I complained about the neighbors the person at the front desk appeared very annoyed.
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Positives: Very clean.

Negatives: Walls were too thin.

Reviewer: Not provided on Mon 11 Aug 2008 rated 5 out of 10.

See comments above.

Positives: Good location on the Riverwalk and in Downtown, very comfortable and clean beds, quiet, free parking.

Negatives: Outdated decor, general cleanliness (carpets, windows, and corners), and small bathroom.

Reviewer: Not provided on Mon 28 Jul 2008 rated 7 out of 10.

Was ok hotel with very nice staff in downtown of kind of depressed area.

Positives: Nice pool.

Negatives: Sink in bathroom did not have hot water.

Reviewer: Not provided on Sat 26 Jul 2008 rated 5 out of 10.

The Holiday Inn in Downtown Binghamton New York needs major rehab in the facilities and services. Poor restaurant, poor bar, poor exercise room, poor pool etc.

Positives: Rooms OK, centrally located.

Negatives: Rooms OK, facilities not OK, needs major renovation.

Reviewer: Not provided on Mon 21 Jul 2008 rated 10 out of 10.

Good location. Nice lobby and pool. Satisfactory parking. Helpful front desk staff. Rooms were clean and of good size. Bathrooms small but adequate. Good A/C. Nice restaurant. Overall exceeded expectations and was a good value.

Positives: Exceeded expectations.

Negatives: River view was not at all impressive.

Reviewer: Not provided on Sat 12 Jul 2008 rated 8 out of 10.

Good location. Basically clean. The rug had not been vacuumed and the Kleenex ran out. I was upgraded to Priority Stay guest level. Easy to park. Great that it was pet friendly and I could bring my Chihuahua with me. Lobby was very attractive. Front desk service was very helpful and friendly.

Positives: It was great that it was pet friendly. The front desk staff was wonderful.

Negatives: The rug in my room had not been vacuumed and the toilet was dirty. The Kleenex ran out too.

Reviewer: Not provided on Thu 10 Jul 2008 rated 5 out of 10.

The staff was very friendly, however the room was unacceptably dirty. Especially the bed linens. We had to clean away other people's hair and there was an unrecognizable stain on one of the pillow cases. The linens were not replaced after the first night.

Positives: The staff was very friendly.

Negatives: The room was unacceptably dirty. Especially the bed linens.

Reviewer: Not provided on Mon 07 Jul 2008 rated 4 out of 10.

Next time I'll stay at a 2 star in the area.

Positives: Nice location, overlooking river.

Negatives: No soap or shampoo in room on check in. 3 star. No way.

Reviewer: Not provided on Fri 23 May 2008 rated 6 out of 10.

The hotel rooms varied in what they provided - small fridge and microwave were available in some, nice bedding in some. We did not have the nice bedding, fridge, or microwave. The room looked fine, but, was rather crowded. We could definitely have used a fridge. Hotel rooms had been switched from heat to air conditioning, but outside temp was in 30's and 40's, room temp was 50. Staff basically lied and said the problem was being addressed when it wasn't at all.

Positives: The hotel was convenient to shopping and highways.

Negatives: On 5/15-16 the weather was cold, rooms only had air conditioner.

Reviewer: Not provided on Thu 22 May 2008 rated 9 out of 10.

If I can be assured that the sheets are changed after someone else's stay, I would go back.

Positives: Nice, clean appearance, thoughtfulness re bathroom, comfort.

Negatives: The sheets on the bed were very wrinkled, not sure if they were clean.

Reviewer: Not provided on Wed 21 May 2008 rated 1 out of 10.

This is definitely not a 3 star hotel, more like one or two stars. There was no heat the entire 8 days. My room was not vacuumed but twice during an 8 day stay. The dust in my room and the entire hotel that I saw was two inches from the walls, also in the elevators and hall ways and dining room - there were some person's clipped fingernails on the floor near the bed and wall in my room that were never vacuumed the entire time I was in the room. The USA today delivery was sporadic - every other day. The hallways had trash sitting outsides rooms for two - three days. When the desk people were asked about the lack of heat, the staff lied and said it was being worked on, in fact when it was not - the boiler had been turned off. The breakfast buffet was poor quality - I didn't eat but a few bites and they did not charge me after bellyaching. Overall, this place is a near-dump, it is dusty and dirty. I will never stay there again and will never recommend it.

Positives: Location.

Negatives: It was dirty and there was no heat in the rooms for the entire stay.

Reviewer: Not provided on Tue 06 May 2008 rated 8 out of 10.

Fine experience. I was upgraded to the Executive floor at check-in, and received a free morning paper and drink coupon. The room was clean and relatively large, with free wireless access. Bed was king-size and quite comfortable. Free parking in this hotel's downtown lot, and free use of the local YMCA 2 blocks away.

Positives: Room was very clean, staff were helpful and wireless internet was free.

Negatives: Public spaces and room carpeting a bit dated and worn.

Reviewer: Not provided on Sat 05 Apr 2008 rated 5 out of 10.

Great Business class hotel. Staff wan not to friendly, had trouble trying to get change for toll road. Nice rooms, no muss no fuss on staffs part. I enjoyed my stay.

Positives: Room was nice.

Negatives: Evacuated for fire alarm 45 min out in cold no word from Hotel.

Reviewer: Not provided on Fri 28 Mar 2008 rated 6 out of 10.

We got in late and left early. The staff was friendly and the rooms were great. We picked this hotel because it had an exercise room but most of the equipment was broken. We didn't have the time to use the Y they have a deal with. Had I known I'd have stayed somewhere else?

Positives: The rooms were great.

Negatives: Broken exercise equipment.

Reviewer: Not provided on Fri 21 Mar 2008 rated 10 out of 10.

The rooms seemed to have been recently remodeled. They were attractive and spotlessly clean. I am a woman traveling alone on business and I felt safe here. I had an evening meal in the hotel and it was excellent. The morning breakfast buffet was very good. Overall it was a very positive experience.

Positives: The room seemed to have been recently remodeled and it was attractive and spotlessly clean. This meant a lot to me.

Negatives: Nothing.

Reviewer: Not provided on Wed 19 Mar 2008 rated 3 out of 10.

When me and my family arrived we were put in a single room. I called down to the front desk and we were then moved across the hall that had two beds to accommodate us. We had to pass at least 10 people hanging out in the hall with alcoholic beverages, chairs, children running up and down the hall and on the elevator, children unaccompanied by adults in the pool room. I had to call the front desk twice in order to get someone onto the first floor where my room was. There were at least 6 children with no adult supervision playing hockey with nets rite out side my room. I was extremely disappointed with my stay.

Positives: The location was great. We could get to all the cities attractions.

Negatives: When we arrived, it seemed to be very busy, there were people all over and it was extremely unorganized.