Best Western Sovereign Hotel - Albany

Reviewer: Not provided on Tue 13 Sep 2011 rated 1 out of 10.

The room was dirty and was obnoxious. The shower curtains smelled sweat. We did not have an enjoyable stay for 6 nights. The front desk did not do the wakeup call system properly and treated us rudely and impolite. They did not apologize either.they did not want to give hotel amenities that weren't in the room.

Positives: Te breakfast buffet was not bad.

Negatives: The front desk staffs and the hotel room was dirty.

Reviewer: Not provided on Wed 24 Aug 2011 rated 10 out of 10.

This motel was perfect for our needs. We just needed a clean motel with continental breakfast and free WiFi. Also it felt very safe.

Positives: Clean, rooms attractive appearance, continental breakfast, free WiFi.

Negatives: Halls could have been cleaner.

Reviewer: Not provided on Sat 21 May 2011 rated 2 out of 10.

I would not recommend this hotel; except it was clean for the most part and in a good location. I was not thrilled with it, but it served my purpose.

Positives: It was convenient for my work and fairly clean room.

Negatives: It was in need of renovation, lacked quality overall. Everything was outdated; including the hair dryer. The hallways were dingy and musty smelling.

Reviewer: Not provided on Thu 21 Oct 2010 rated 3 out of 10.

The price was fairly reasonable - it was one of the worst nights I've ever had at a hotel and I couldn't wait to leave. The walls to my room must have been paper thin because I could hear everything my neighbors did. They weren't being unusually noisy, but boy I could hear literally everything, even their bathroom use! As for my bathroom there was no way to fill up tub. When I called the front desk to ask, they clearly thought I was stupid, but when they sent someone up to help they finally acknowledged oh, I guess when they installed these new tubs, they didn't come with a stopper, just bizarre. The hallways smelled of stale cigarette smoke - although the place is smoke, free now, it's still very unpleasant. My clothes absorbed the odor and I could still smell it when I got home. I ended up leaving after only one night, and had no problem losing my $ on the second night's stay. I just wanted to get out of there.

Positives: The location wasn't bad.

Negatives: Paper thin walls, stale cigarette smell, annoying bathtub.

Reviewer: Not provided on Tue 17 Aug 2010 rated 2 out of 10.

This hotel needs a major face lift. There was multiple damages to tub, towel rack falling off wall, running toilet, scratched dressers, old TV's.

Positives: Proximity to SUNY Albany.

Negatives: Dirty and disrepair.

Reviewer: Not provided on Tue 27 Jul 2010 rated 8 out of 10.

The room was booked at a very good price for the quality. Hotel was sold out and the staff was stretched.

Positives: Front desk was helpful in correcting mistakes;good breakfast.

Negatives: Slowly making repairs and reconditioning.

Reviewer: Not provided on Fri 16 Jul 2010 rated 8 out of 10.

Hotel was clean, had good, thoughtful amenities in the room, i.e. roll away clothesline for wet bathing suits, and is excellent location for University at Albany visit.

Positives: Clean, nice amenities, location to college, included breakfast.

Negatives: Could not find my reservation, not enough help at desk for volume.

Reviewer: Not provided on Tue 01 Sep 2009 rated 7 out of 10.

I like the hotel, the staff is very friendly, the complimentary breakfast is very good. The pool is very nice, but lighting is a little poor, and the water must be cleaned using a saltwater system because it was "salty", didn't like that. The bathroom was not as clean as the last visit. I usually base my stay on cleanliness over anything else, so this was dissapointing. Overall, the stay was comfortable, and the price equitable.

Positives: The location is convenient, the staff very friendly, and the room was pleasant.

Negatives: The room wasn't as clean as the last visit, and the stairwells are not very secure.

Reviewer: Not provided on Mon 31 Aug 2009 rated 9 out of 10.

Good hotel at a great price

Positives: Location to UA

Negatives: big hole in swimming pool roof

Reviewer: Not provided on Mon 17 Aug 2009 rated 7 out of 10.

The smoking floor of the hotel absolutley stuck. I understand it was the only smoking section, i wanted a smoking room, but i thought they could have kept it smelling a little fresher. The air conditioner worked in 5 min. spurts and shut off and turn on spontaneouly. My boyfriend found that a couple of swift kicks got it started.

Positives: how it was within 5 minutes walking distance of my destination.

Negatives: The smoking section of rooms reeked of smoke.

Reviewer: Not provided on Wed 25 Mar 2009 rated 10 out of 10.

This is the second time we have stayed at this hotel. And if we return to Albany we will stay here again. It was convenient for the ECAC Hockey Championship. Good food, comfortable rooms and swimming pool was enjoyed by all.

Positives: The breakfast was excellent/great variety.

Negatives: I had no microwave in my room.

Reviewer: Not provided on Mon 13 Oct 2008 rated 3 out of 10.

Although it was convenient to the University, I would not stay again. It was very dirty, the air conditioner/heating unit was caked with dirt. The furniture was dusty and threadbare.

Positives: Very convenient to the University at Albany.

Negatives: It was not very clean and needed updating.

Reviewer: Not provided on Mon 01 Sep 2008 rated 7 out of 10.

Good value, decent place, tired but clean, with great hot breakfast.

Positives: Great breakfast, clean rooms, good bed.

Negatives: Old, tired, decor.

Reviewer: Not provided on Mon 18 Aug 2008 rated 7 out of 10.

Clean for what is there the price was good for the area.

Positives: Close to where we needed to go & there was a pool.

Negatives: Could use some upgrades.

Reviewer: Not provided on Mon 11 Aug 2008 rated 6 out of 10.

NY Giants training camp was going on and the place was crazy. We were unable to fall asleep until after 2am because the room next door was blaring the TV. It's right off the throughway which is nice. The breakfast was ok but nothing spectacular.

Positives: Location.

Negatives: Walls are paper thin and you can hear everything.

Reviewer: Not provided on Wed 06 Aug 2008 rated 5 out of 10.

The hotel could not accommodate our request to have 2 beds. We got a cot instead which barely fit into the tiny room we had. The hotel was in the middle of no where. We had to go all the way to the bar to get a bottle opened, they couldn't provide one to our room. The stat of the area behind the front desk was disgustingly dirty. The room was pretty old, empty. This hotel could use some upgrading. The one shining light was the hot breakfast, which I loved.

Positives: The hot breakfast was a very nice surprise.

Negatives: Everything else.

Reviewer: Not provided on Tue 29 Jul 2008 rated 5 out of 10.

Stayed there for one night. They were completely booked and we had a poor quality room. Otherwise a bit too much for the quality.

Positives: Easy to find, clean, quiet.

Negatives: Smells smoky, needs updating.

Reviewer: Not provided on Sat 19 Jul 2008 rated 8 out of 10.

Everything was fine.

Positives: Location.

Negatives: Computer did not work online.

Reviewer: Not provided on Wed 25 Jun 2008 rated 9 out of 10.

We enjoyed our stay at this hotel. It was clean, in a good location and the staff was very friendly and helpful. The food at the breakfast included in the price of the room was fantastic and the pool was very relaxing and and refreshing. I did miss not having a jacuzzi, but the sauna worked well.

Positives: The location was very convenient and pleasant, and the food at the restaurant for breakfast was fantastic.

Negatives: The only thing I could possibly say was negative was that the decor could use a pick up. However, it was clean and neat and adequate.

Reviewer: Not provided on Tue 10 Jun 2008 rated 7 out of 10.

Hotel was easy to find. Staff was friendly, could be more prof. Elevators too small and only two-one near front desk, another around the corner down the hall. Hotel was hot, but luckily the rooms where cool. The rooms where nice, but bathroom sink was small - no were to put my things and the bed was horrible. Loved the fact they had a pool and a small exercise room. The continental breakfast was better than most other hotels I've stayed. I also liked they bar, did have to go far for a drink. Bartenders were great!

Positives: Had a pool, cont. breakfast and

Negatives: Hard bed, hot and

Reviewer: Not provided on Tue 13 May 2008 rated 2 out of 10.

The staff were very nice and accommodating. The rooms need to be renovated.

Positives: Location was great. Staff was accommodating.

Negatives: The first room had the lock broken off the door. The second room had mold and an odor.

Reviewer: Not provided on Wed 30 Apr 2008 rated 8 out of 10.

The hotel stay was ok.

Positives: It met my expectations.

Negatives: Check in was too late in the day, check out too early.

Reviewer: Not provided on Tue 22 Apr 2008 rated 9 out of 10.

I stayed in clarion last time and would not stay there again. Good location.

Positives: Clean, good housekeeping, great free breakfast warm.

Negatives: Room was a bit dark and small.

Reviewer: Not provided on Fri 01 Feb 2008 rated 5 out of 10.

A nicely maintained property & good value within its class; conveniently located. BUT hotel staff not altogether friendly or helpful when we complained about excessive noise at 3:00 AM. It's their job to investigate and confront--not the task of their paying guests who are just trying to get some sleep!

Positives: Attractive within its class.

Negatives: Saturday night drunks in room below us, we got no restful sleep.