Best Western Albany Airport Inn

Reviewer: Not provided on Sun 14 Aug 2011 rated 4 out of 10.

Front desk staff very unaccommodating, to the point of rudeness. One gentleman going off from the night shift was helpful with my needs, day staff rude.

Positives: Nice linens.

Negatives: Bathroom old.

Reviewer: Not provided on Sun 14 Aug 2011 rated 5 out of 10.

The location of the hotel is great, the front desk staff was very nice and helped us get our bags to our room. The room was a very generous size however the room was very old looking and dirty feeling. We got in late so we just got in bed and slept, but when I woke in the morning I found the room was filled with dead flies, so gross.

Positives: Great location, nice complimentary breakfast.

Negatives: The room was old and dingy, there must have 45 dead flies in the hotel room.

Reviewer: Not provided on Mon 23 Nov 2009 rated 8 out of 10.

Overall a good motel, convenient to shopping, air port and main roads.

Positives: Staff was very helpful and the continental breakfast was outstanding also coffee and hot water for tea was available always.

Negatives: The lighting in the room was not real good.

Reviewer: Not provided on Thu 24 Sep 2009 rated 7 out of 10.

We liked the cleanliness of the room, but the children across the hotel screamed up and down the halls for hours and we had a wakeup call at 4am that we didn't order. Breakfast was basic continental breakfast - the staff mentioned serving breakfast in the morning, so it sounded like full service, but it wasn't.

Positives: Cleanliness.

Negatives: Other hotel guests noisy and inconsiderate.

Reviewer: Not provided on Thu 17 Sep 2009 rated 6 out of 10.

Nothing special.

Positives: Location is close to all amenities.

Negatives: Airplanes are noisy.

Reviewer: Not provided on Wed 09 Sep 2009 rated 9 out of 10.

Pretty nice hotel, clean rooms, nice continental breakfast, and a decent location.

Positives: Great continental breakfast.

Negatives: Sign that said you can't swim alone in pool (NY State Law).

Reviewer: Not provided on Tue 08 Sep 2009 rated 9 out of 10.

Nice. Good continental breakfast.

Positives: It was close to the airport and priced reasonably.

Negatives: Nothing.

Reviewer: Not provided on Wed 19 Aug 2009 rated 9 out of 10.

Conveniently located, breakfast hours were lengthy with excellent variety and quantity. Brought my own printer this year because office availability and equipment were not certain to be available when I needed them. Wireless internet worked just fine.

Positives: Quick, easy and an

Negatives: No issues.

Reviewer: Not provided on Sat 25 Oct 2008 rated 7 out of 10.

Very convenient to airport with shuttle service. The continental breakfast was excellent. Freshly made waffles were even an option.

Positives: Convenience to airport.

Negatives: It was quite dark and dreary.

Reviewer: Not provided on Sat 30 Aug 2008 rated 8 out of 10.

The hotel will be back to its star once the renovations are finished. The staff tries very hard to please but there are something's they can't overcome.

Positives: The staff was very nice.

Negatives: No elevator. My wife has severe knee and back problems and no first floor rooms.

Reviewer: Not provided on Sat 30 Aug 2008 rated 9 out of 10.

I found the hotel to be clean and the staff friendly and very helpful. Beautiful indoor pool (rooms open directly onto it) and pretty courtyard. Breakfast was good and not crowded. The "spacey" things on the walls that everyone complains about as "dated"...well I think they were kind of cool. It's not like everything was avocado green and shag rugs. The decor is kind of retro, but not old. I would stay here again anytime (and plan to).

Positives: Most everything.

Negatives: Phone rang in the middle of the night and woke me (nobody on the line).

Reviewer: Not provided on Sun 17 Aug 2008 rated 2 out of 10.

It is a 1 not a 2. I definitely would not stay here again. It is gouging in Albany in August due to the Saratoga racetrack open (front desk admits raising prices for this). We were on vacation - it was more like being in a cabin for 5 days.

Positives: Location.

Negatives: Poor housekeeping, poor maintenance, noisy, front desk staff- poor.

Reviewer: Not provided on Tue 12 Aug 2008 rated 1 out of 10.

I would never stay there again. The first night they put us in a room with filthy windows and mold on the wall above the windows, which we did not discover until the next day when we opened the curtains. They moved us at our request. In that room, the care of the room was below standard items not replaced for coffee service, staff came in the room when we had the privacy card on the door; a used towel from a prior guest left in the room the bed made strangely so we had to remake them overall sloppiness.

Positives: It was convenient to the airport.

Negatives: The room care was inadequate at first they put us in a room with mold on the walls!

Reviewer: Not provided on Sat 09 Aug 2008 rated 9 out of 10.

Over all a very good hotel.

Positives: Large room, clean, good location.

Negatives: Had to go to lobby 4 times to get new keys, no ice machines near room.

Reviewer: Not provided on Wed 06 Aug 2008 rated 4 out of 10.

It was definitely not a 2-star hotel. The rooms were not clean. The sheets were dirty. There was a pizza box in the refrigerator and mosquitoes in the room.

Positives: Continental breakfast.

Negatives: Rooms were not cleaned.

Reviewer: Not provided on Tue 22 Jul 2008 rated 6 out of 10.

Sufficient for budget travelers but nothing special.

Positives: Adjoining rooms with doors that opened to each other.

Negatives: AC did not work even after maintenance came to fix it.

Reviewer: Not provided on Tue 15 Jul 2008 rated 9 out of 10.

Hotel satisfied all of our needs. Accommodations, location, rate.

Positives: Very friendly staff.

Negatives: Low wattage light bulbs.