North Conway Grand Hotel

Reviewer: Not provided on Thu 22 Sep 2011 rated 5 out of 10.

Hampton Inn quality with tiny soaps, plastic wrapped cups, an old tired bathroom, noisy heater/ac unit, etc.

Positives: The swimming pool.

Negatives: It was tired and amenities were cheap.

Reviewer: Not provided on Tue 13 Sep 2011 rated 9 out of 10.

Nice place for the money, I could see how it would be crazy with lots of kids running around but there were no kids while we were there. Great location and very safe area.

Positives: Very friendly front desk fast elevators.

Negatives: Outside could use some updating but inside is OK.

Reviewer: Not provided on Fri 26 Aug 2011 rated 9 out of 10.

We thoroughly enjoyed our stay and would definitely recommend it. We'll go back again for sure.

Positives: Nice hotel. Excellent location and excellent swimming pools for children.

Negatives: We were in a handicap accessible room which was fine other than the shower base was on a ramp and the water leaked onto the floor.

Reviewer: Not provided on Mon 01 Aug 2011 rated 5 out of 10.

I was at the hotel at 2:30 and was told the room was not ready, and the room could not be switched for another room that was ready due to not knowing the other clients criteria for rooms. I felt as though due to obtaining the reservation<BR/> they were not willing to accommodate me. The room was not ready for another two and a half hours, I felt as though if my room could not be switched, it should have gotten priority for cleaning due to me arriving early. I was very disappointed with management, and felt as though there treatment was due to not paying the full price for room. Also I was given a room next to lobby that had handicap access. I would have never made the reservation knowing that I would be next to the noisy lobby and my son would have to shower rather than bath.

Positives: It had some great activities for my child.

Negatives: I was very unhappy with the service during check in, the room was not available until after 5PM. This affected our evening plans.

Reviewer: Not provided on Sat 11 Jun 2011 rated 10 out of 10.

Are overall stay was fantastic, and had a great time. Would stay here again on our next trip. Very happy with our overall experience.

Positives: Very friendly staff, and great atmosphere.

Negatives: The breakfast buffet was not very good. Did not enjoy this part.

Reviewer: Not provided on Mon 21 Mar 2011 rated 10 out of 10.

I have been going to North Conway for over 30 years and I have stayed in a lot of different places. The Grand hotel is one of the nicest around. Its location is perfect for shopping, dining or skiing/summer fun. It is, by far, the best value for the money. I would recommend it highly to anyone!

Positives: It's one of the nicest hotels in North Conway.

Negatives: What's not to like?

Reviewer: Not provided on Wed 26 Jan 2011 rated 9 out of 10.

Nice exterior, nice location close to outlet mall.

Positives: Complimentary hot chocolate and cookies, friendly staff at check-in.

Negatives: The pool was of an adequate size. Would be nice if had a lane set aside for swimmers as kids are in it.

Reviewer: Not provided on Sun 16 Jan 2011 rated 5 out of 10.

It was a very nice hotel and had very nice amenities.

Positives: It was nice and comforting.

Negatives: When we arrived we were told that they selected a room for us, and we did not get something that we really wanted considering the prices of the rooms.

Reviewer: Not provided on Mon 03 Jan 2011 rated 7 out of 10.

The hotel is in a great location, the pools are great for the kids.

Positives: It was very family friendly.

Negatives: We had to go with a basic room with no bathtub.

Reviewer: Not provided on Mon 22 Nov 2010 rated 9 out of 10.

Hotel is well situated for shopping and siteseeing. Staff are very friendly. Room was nice, clean and all anyone could ask for.

Positives: Bar dining area, friendly staff.

Negatives: No continental breakfast.

Reviewer: Not provided on Tue 16 Nov 2010 rated 8 out of 10.

I have stayed at this hotel between 5 and 10 times over the past 5 years. I have to say that this time I noticed a bit of the normal lackluster appearance in the room and at the pool. There was some sort of floating foreign bodies in the water which made me wonder if the maintenance is being carried out with the diligence that it should be. For the high end hotel in the town, I felt it was a bit under-kept.

Positives: The proximity to shopping and the in house services are what makes this my preferred hotel choice in this town.

Negatives: The bathroom was a bit run down and was lacking the sparkling cleanliness that we admire in a holiday accommodation.

Reviewer: Not provided on Sat 06 Nov 2010 rated 10 out of 10.

The Grand, in North Conway, is ideally located for four season recreation, shopping, and work. The staff was friendly and helpful.

Positives: Excellent location and

Negatives: Bedding should be updated.

Reviewer: Not provided on Sat 23 Oct 2010 rated 8 out of 10.

The first room we had the bathroom floor was sticky. We were moved to a second room and the bathroom sink drained very slowly. The staff did not appear surprised or apologetic. We did enjoy the lobby and restaurant, and walking through the shopping outlet.

Positives: Warm inviting lobby with fireplace.

Negatives: No apologies for inconveniences.

Reviewer: Not provided on Fri 01 Oct 2010 rated 6 out of 10.

They did clean our room very well. I had called for extra linens after and towels that was speedy it took about 30 minutes for them to bring up the linens. I had explained my daughter was sick in the room.

Positives: The location.

Negatives: Needs updating in the rooms, and the bathroom had mold.

Reviewer: Not provided on Sun 19 Sep 2010 rated 7 out of 10.

Overall a good experience, very friendly upon arrival. The room met the needs for our travel plans and the location of the hotel was basically located in the outlet mall we planned on shopping at. The breakfast was overpriced and actually scary considering the buffet items were all in the temperature danger zone. Both myself and my girlfriend were worried about the eggs Benedict getting us sick.

Positives: It was located very close to the local attractions.

Negatives: The room was outdated, the TV was old uncomfortable chairs.

Reviewer: Not provided on Mon 30 Aug 2010 rated 8 out of 10.

This hotel had a great staff, nice pool and playground facilities. The room was clean, but the pullout sleeper was worn and not comfortable. It met or exceeded my expectations. The gym equipment needs maintenance and some upgrades. I would emphasize that i was very pleased with our stay and my criticisms are only for the benefit of future guests.

Positives: The service was excellent.

Negatives: The gym should be upgraded, equipment was old and not enough.

Reviewer: Not provided on Mon 09 Aug 2010 rated 8 out of 10.

I would not stay here again, but I would say that the hotel was clean and the room was adequate. The staff was very friendly and helpful, and the house cleaning was excellent. The food in the restaurant was average at best, and the breakfast was way overpriced for the food delivered. The pros were its proximity to the outlets and the downtown area.

Positives: The location was perfect for shopping, dining at the local restaurants, and traveling to local attractions.

Negatives: The bed was very uncomfortable, and the pools are too small for the amount of guests that can stay there.

Reviewer: Not provided on Mon 26 Jul 2010 rated 7 out of 10.

Overall hotel was great, except of the dirty cup left in our room and uncomfortable pillows, the hotel was close to shopping and attractions and had both an indoor and outdoor pool

Positives: Convenience to shopping and attractions.

Negatives: Dirty cup in room.

Reviewer: Not provided on Sat 24 Jul 2010 rated 8 out of 10.

Very nice hotel and family friendly. Would stay there again.

Positives: The pools are great.

Negatives: The ad for the hotel said the bathrooms were marble, but not so.

Reviewer: Not provided on Tue 08 Jun 2010 rated 8 out of 10.

Wonderful hotel. Great for skiers, shoppers and vacationing. Family oriented. Food is decent in the restaurant.

Positives: Very comfortable. I've been staying here for several years.

Negatives: Vending machine on the floors with room.

Reviewer: Not provided on Fri 21 May 2010 rated 9 out of 10.

Clean and near for shopping.

Positives: The food and the pool.

Negatives: Nothing

Reviewer: Not provided on Tue 16 Mar 2010 rated 4 out of 10.

We were put up in a handicap accessible room, which was clean, but a little weird due to the layout. We did not feel welcomed at the hotel.

Positives: Hot tubs.

Negatives: Received no maid service; room's distance from hotel amenities.

Reviewer: Not provided on Sat 26 Dec 2009 rated 10 out of 10.

VERY pleased. I had a great time with my daughter. Thank you Priceline and North Conway Grand Hotel!

Positives: Clean hotel with good pools, good location and decent price.

Negatives: Everything was good.

Reviewer: Not provided on Mon 26 Oct 2009 rated 9 out of 10.

Nice place to take a family. Very clean, lots of thing around to do with kids.

Positives: Convenient location.

Negatives: Tacky bedspreads.

Reviewer: Not provided on Wed 07 Oct 2009 rated 9 out of 10.

This hotel is wonderful for families with young children. Every year they are adding facilities for kids. The location in the outlet mall is great. The hotel is older and so rooms need repairs often.We have stayed here often and will again.

Positives: Location, pools.

Negatives: Room needed attention and free internet in room didn't work some days.

Reviewer: Not provided on Wed 23 Sep 2009 rated 9 out of 10.

Very nice hotel. In the middle of north Conway. My kid loved the animals everywhere and the outdoor play area.

Positives: I was great for the price.

Negatives: It was in to much clutter.

Reviewer: Not provided on Tue 22 Sep 2009 rated 9 out of 10.

Very clean, upscale with plenty of amenities to meet needs and expectations. Staff was friendly, service was good and food was delicious and reasonably priced. This definitely goes on my return to list when traveling in the area.

Positives: Excellent value, comfortable and user friendly.

Negatives: Location was not well indicated from main road.

Reviewer: Not provided on Mon 06 Jul 2009 rated 2 out of 10.

Room not changed until 4pm - rest meal avg at best.
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Positives: Great location.

Negatives: Not a 3.5 star facility.

Reviewer: Not provided on Fri 26 Jun 2009 rated 9 out of 10.

Very nice with a very friendly staff. Room was very clean. Very family friendly which could be a negative if you do not want a lot of kids running around.

Positives: Features - free DVDs and free internet; staff excellent; walking distance to a mall.

Negatives: Oriented for children.