Best Western East Towne Suites

Reviewer: Not provided on Mon 12 Sep 2011 rated 10 out of 10.

Enjoyed the Breakfast Buffet in the morning. Well located for my needs.

Positives: As usual, very friendly staff.

Negatives: Would like to have donuts available, but the hot breakfast is very good.

Reviewer: Not provided on Thu 16 Jun 2011 rated 8 out of 10.

This is nice hotel which is located in an excellent location. The rooms are nice and in good repair. However, the pool was very cold, there were no pool towels available, and the selection at the hot breakfast has become smaller than it was in staying at this property in the past.

Positives: The room was nice. The location was convenient to shopping and dining.

Negatives: The pool was very cold. The breakfast quality has declined since the last ime we stayed there.

Reviewer: Not provided on Sun 12 Jun 2011 rated 8 out of 10.

This hotel is easy to find and convenient to get to from the freeway. Staff are friendly and were able to answer all our questions about what was available in Madison. The room was comfortable and well laid out. The facility was maintained well and very clean. It is also located near a variety of shopping and restaurants. We were very satisfied.

Positives: The room was well laid out, comfortable, and quiet. Front staff were knowledgeable and helpful.

Negatives: I can't recall anything.

Reviewer: Not provided on Sat 04 Jun 2011 rated 9 out of 10.

This hotel was very pleasant and met all of our travel needs, including a GREAT breakfast, nice room, and great friendly service. The outward appearance might not be all the way up to date but the stay was perfect. Like I said, a great staff, nice hot tub and pool area, and they even had a little concession area to buy alcohol, refreshments, random treats, and even some famous Wisconsin cheese!

Positives: Right after we checked in and got settled into our room, the front desk called us, asking if we liked our room.

Negatives: Nothing! Had a great staff and great amenities.

Reviewer: Not provided on Tue 31 May 2011 rated 10 out of 10.

It was in walking distance of a lot of restaurants, even a mall and something that impressed me greatly was that there was no noise. I have been to so many hotels where I had to actually call the desk to complain about noises in the middle of the night. I will stay there again when I go to visit my grandchildren. Thank you

Positives: I was met with a very sweet and friendly girl then

Negatives: Can't think of anything at all.

Reviewer: Not provided on Fri 20 May 2011 rated 10 out of 10.

I found this hotel to be attractive, clean and comfortable. The staff was courteous and pleasant to deal with. I was very impressed with the full breakfast that was included. The attendant at breakfast was a very hard worker who did an excellent job at keeping the place clean and the food stations supplied.

Positives: Large, comfortable room and a great breakfast.

Negatives: Old TV

Reviewer: Not provided on Sun 15 May 2011 rated 8 out of 10.

I was surprised, but I was upgraded to a room that was also partly a conference room! It had a large table and chairs, and a huge kitchenette and wetbar.

Positives: Nice hotel facilities.

Negatives: Unsure about hotel room quality..

Reviewer: Not provided on Sat 07 May 2011 rated 9 out of 10.

Quality hotel that is well maintained with friendly and competent staff in a location surrounded by immediate eating and shopping options while only being 15 minutes from downtown Madison.

Positives: Clean, easy, conveinient.

Negatives: Other guests.

Reviewer: Not provided on Fri 06 May 2011 rated 9 out of 10.

We had no issues, and the price was great. You will have to drive to get downtown, but that was not an issue for us even with the Crazy Legs race going on.

Positives: Much better value than its costlier kin downtown.

Negatives: Not within walking distance of anything worthwhile.

Reviewer: Not provided on Mon 02 May 2011 rated 7 out of 10.

Was offered new batteries for the remote, but it was broken. They didn't offer another remote and made me come down to the desk for the batteries. Breakfast was okay. The room generally clean. The bed was average.

Positives: Good location.

Negatives: TV remote broken.

Reviewer: Not provided on Sat 16 Apr 2011 rated 10 out of 10.

My husband was home on 2 weeks leave from Afghanistan and we had to go to Madison to meet our new granddaughter. Not only did this hotel go above and beyond to accommodate us and our children, had no problem with our entire family coming over to swim and enjoy the evening with us. Everyone was more than friendly and helpful. Great trip..will definitely stay there again. Only downfall was so much chlorine in pool, my 8 y/o was up most of the night crying b/c his eyes hurt.

Positives: The breakfast was excellent and beds EXTREMELY comfortable.

Negatives: WAY too much chlorine in pool and too cold.

Reviewer: Not provided on Tue 12 Apr 2011 rated 10 out of 10.

Clean, comfortable, quiet, and reasonably new in appearance. Microwave, refrigerator, coffee pot, and well lit rooms. Plenty of parking. The pool looked nice, although I did not use it. Suite seemed spacious with 2 Queen beds, sitting room and desk. Bathroom was a bit cramped. Overall a great room for a work trip.

Positives: Hot breakfast and facilities were excellent, with real plates and silverware, buffet style including eggs, sausage, and hot waffle iron.

Negatives: The breakfast lobby was closed when breakfast wasn't served, but the staff did open it for me to do some laptop work before breakfast.

Reviewer: Not provided on Fri 11 Mar 2011 rated 9 out of 10.

Clean, quiet and safe. Comfortable bed and spacious room with sleeper sofa in sitting area.

Positives: Comfortable bed, fridge and micro, set up as a suite with sofa/sitting area separate from bed.

Negatives: No laundry for guest use. old CRT TV.

Reviewer: Not provided on Sun 09 Jan 2011 rated 8 out of 10.

Mattress was poor, water drainage was poor, bathroom fan was loud, breakfast was average.

Positives: Convenience to freeway. Shopping, and restaurants.

Negatives: Soft mattress gave us both a sore back. Water drained very slowly, always standing in water.

Reviewer: Not provided on Mon 06 Sep 2010 rated 10 out of 10.

Great hotel, wonderful, and very helpful staff. Great location. Will definitely stay there again.

Positives: Great staff, and very helpful.

Negatives: Nothing.

Reviewer: Not provided on Sun 15 Aug 2010 rated 8 out of 10.

This hotel is what it is. Nothing special unless you get a great price. Best part is the breakfast. Me and my 2 small children enjoyed the pool. Room was okay. They told us we had just a queen bed. Was pleasantly surprised to find out it had a pull out couch also and it was also a smoking room.

Positives: Good location, free breakfast and a pool for the family.

Negatives: Said they were booked and had only a whirlpool room to upgrade to.

Reviewer: Not provided on Sun 18 Jul 2010 rated 9 out of 10.

The suite was intelligently designed, clean and organized. Staff was responsive and helpful. Breakfast was fresh and delicious, with eggs, potatoes, sausage, cereal and juice. Did not use the pool, though it seemed clean and attractive. Very safe, very professional.

Positives: Clean, professional, wireless internet, pool, & convenient.

Negatives: Was farther from the capitol than I'd like, but the price was right.

Reviewer: Not provided on Sun 18 Apr 2010 rated 10 out of 10.

If we need a hotel in the future we would love to come back. Everything was great especially the microwave and refrigerator and coffee-maker, the beds were just right to sleep on. The couch was so comfortable. The breakfast was great. The hot light in the bathroom was nice and a big bathroom and the shower was so refreshing. Also it was a good place to find-didn't have any trouble-just got off the freeway. We would recommend this motel to others, especially family and friends. Everyone was courteous and polite and answered all our questions. We loved everything and when we come again we will use the great swimming pool and hot tub-we didn't know there would be one. Thanks a lot.

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Positives: Everything and it was great - we loved it.

Negatives: Nothing.

Reviewer: Not provided on Sun 31 Jan 2010 rated 7 out of 10.

I was generally happy with this hotel, and plan to use it again. My only grip is that the heater/AC is kind of loud.

Positives: Staff is friendly and hard working.

Negatives: Heater/AC was loud.

Reviewer: Not provided on Wed 25 Nov 2009 rated 9 out of 10.

We like to stay in really nice places. Had not used Best Western in 20 years. This is our second stay here - VERY nice - immaculate and attractive - great pool area - all the amenities. King suite sitting area larger than most. In room fridge and microwave. Wireless internet. Great staff. Free hot breakfast.

Positives: Very roomy (king suite) - had all the amenities - close to shopping, etc

Negatives: In room lighting could be improved.

Reviewer: Not provided on Thu 03 Sep 2009 rated 8 out of 10.

I would have given this hotel a better grade on cleanliness, but the room had an awful smell. It was actually hard to sleep.I mentioned it to the staff, but nothing was done. Smelled like it needed some major fresh air.

Positives: Location, very convenient to things and breakfast.

Negatives: The smell.

Reviewer: Not provided on Thu 27 Aug 2009 rated 9 out of 10.

Clean, friendly, nice pool and hot tub. Quiet surroundings, hot breakfast. Forwarned of the construction work that was to start between 6 and 7 am. Even that was OK!

Positives: Comfortable, clean, friendly, and was helpful.

Negatives: Loud fan/cooling system.

Reviewer: Not provided on Wed 26 Aug 2009 rated 7 out of 10.

The hotel was clean, staff was friendly and overall my experience there was pleasant.

Positives: The pool area was nice.

Negatives: Tiles around the pool was very slippery for small children.

Reviewer: Not provided on Fri 21 Aug 2009 rated 3 out of 10.

The room was very poor. The room was a conference room with a single, full size bed that folded out of a wall. The bed was not folded down at my arrival, and this was obviously not a room which could be sold normally to the public. This was not a normal hotel room.

Positives: Good location.

Negatives: Very poor room, conference room with trundle bed folding out of wall.

Reviewer: Not provided on Thu 13 Aug 2009 rated 2 out of 10.

My stay would have been better if it were different staff and if my room was as promised. I book a room for 2 people and the first room they gave me was only for one. The cable went out at least six times, the TV was not mounted probably on the stand so it was scared turning it. The lighting was the absolute worst. I would NOT stay at that hotel again.

Positives: The full breakfast and location.

Negatives: The staff and the room.

Reviewer: Not provided on Sun 09 Aug 2009 rated 10 out of 10.

Great stay!

Positives: Fabulous value for the $$$$!

Negatives: NA.

Reviewer: Not provided on Mon 22 Jun 2009 rated 9 out of 10.

I have stayed at East Town Suites many times. The cleanliness, service and great breakfast are always reliable.

Positives: The breakfast offerings were fantastic.

Negatives: The pool was on the cold side, but certainly tolerable.

Reviewer: Not provided on Tue 17 Feb 2009 rated 10 out of 10.

I have stayed at this hotel in the past when it was under other management but the current management and experience was above my expectations.

Positives: Breakfast was excellent.

Negatives: Not enough room outlets to plug in electronics.

Reviewer: Not provided on Tue 05 Aug 2008 rated 5 out of 10.

The next time we are in Madison, we will probably stay somewhere else. The room had one TV set up between the bedroom and the sitting area. To watch from either location, you had to twist your neck. Also, the air conditioner stopped working in the middle of the night and the desk person was confused about check in procedures.

Positives: Convenient to highway and shopping and good free breakfast.

Negatives: Room setup was inconvenient, air conditioner did not work, desk check in was confusing.