Hilton Houston Plaza

Reviewer: Not provided on Thu 08 Jan 2009 rated 9 out of 10.

The rooms were nice & had great views of the city. If you are planning to purchase the city pass, this hotel has the perfect location. It is located beside a nice residential area, so we felt very safe. there is a parking garage with plenty of parking.

Positives: The location was perfect for the museum district. we could drive easily or ride the metrorail most museums & zoo.

Negatives: The mattress was fine, but our at home were better.

Reviewer: Not provided on Sat 30 Jul 2005 rated 1 out of 10.

Poor service checking out and no hot water during stay. Not a 3 1/2 star quality service stay. Very disappointed

Positives: location

Negatives: no hot water unfriendly manager

Reviewer: Not provided on Wed 06 Jul 2005 rated 8 out of 10.

would be better next time when I make reservation, I can request for 2 double beds since I travel a lot of times with my kids.

Positives: convenience to amusment park.

Negatives: they try to charge extra for 2 double beds.

Reviewer: Not provided on Tue 05 Jul 2005 rated 10 out of 10.

This is a great hotel, with a wonderful staff. Very clean and comfortable. Great location if you have to be at the Houston Medical Center.

Positives: The staff was great. Bed was very comfortable.

Negatives: The hot tubs were not working

Reviewer: Not provided on Tue 05 Jul 2005 rated 10 out of 10.

Excellent hotel. Will definitely return to this one when in Houston again.

Positives: Staff very friendly. Excellent valet service. Very Quick.

Negatives: Had no negative experiences here.

Reviewer: Not provided on Tue 05 Jul 2005 rated 8 out of 10.

Overall, my hotel stay was a pleasant one. I wanted a room with two beds not a king size bed. However, the Hilton did not accommodate my request. They could at the price of $20.00 per day. Since I was already paying $10.00/day for parking I did not want another expense. Last year the hotel I stayed in accommodated my request for 2 double beds and it also offered free parking. It would have been nice to be informed of these things.

Positives: The hotel was very nice. Very clean and safe.

Negatives: I was not able to switch from a king bed to two queen or double beds. Did not know they charged a $10.00/day parking fee for vehicles.

Reviewer: Not provided on Thu 02 Jun 2005 rated 10 out of 10.

Very elegant! The beds were awesome - We didn't get to stay long but it was very nice.

Positives: We loved the beds - very comfortable

Negatives: Ice machine on our floor was missing - had to go to another floor to get ice

Reviewer: Not provided on Thu 02 Jun 2005 rated 9 out of 10.

Very short but nice stay. We would stay at this hotel again in the future. The staff we encountered were very nice and courteous. We wish there were free parking spots.

Positives: Spacious rooms with all the amenities one could want.

Negatives: The hotel was hard to locate.

Reviewer: Not provided on Tue 31 May 2005 rated 5 out of 10.

Except for the loud A/C and no ice machine on most floors, everything was good.

Positives: Very clean

Negatives: Loud Air conditioning

Reviewer: Not provided on Tue 31 May 2005 rated 10 out of 10.

Very nice - good location

Positives: Nice Pool

Negatives: Busy parking garage with 2-way traffic

Reviewer: Not provided on Mon 30 May 2005 rated 5 out of 10.

Outdated and , only allowed a room with one King bed. We have two children and the staff told us it would be $20 more to go to a room with double beds. We stated that we would just sleep the baby in her playpen and the older child in our King bed. The manager did upgrade us at that time for no additional fee. None of the floors had ice in the ice machines. Parking at the hotel was an extra $10.

Positives: The manager did upgrade us to a room with more beds at no charge

Negatives: It is very outdated and in the beginning, hotel staff was not accomidating. Also had to pay for parking

Reviewer: Not provided on Fri 27 May 2005 rated 5 out of 10.

This was a very nice hotel, it was a little hard to find at first but when we found it it was in a good location.The parking was tight because we had to share parking w/Hospital.

Positives: Nice pool area

Negatives: There were no working ice machines and elevators were very very slow

Reviewer: Not provided on Wed 25 May 2005 rated 10 out of 10.

The room I was given was excellent. It was well maintained and clean. The staff was very friendly and helpful and the hotel itself was located in an excellent area for the business I was there for.

Positives: Very upscale

Negatives: Was out of items on room service menu and did not inform me when I ordered

Reviewer: Not provided on Wed 25 May 2005 rated 10 out of 10.

Although, the hotel was nearly empty, we were given rooms with one bed. We were two families with one child each. One room had a queen size bed, and the other had a king size bed. We asked for rooms with two beds, we didn't have a choice of rooms. We asked for rollout beds, instead, we were told that the rooms we had does not accommodate rollout beds. We were offered to pay extra for a suite - we did. After we got over being angry about the customer service and lack of understanding form the front desk, we had a nice time. Did I mention that the hotel parking lot was nearly empty? There were no more than 4 quests on our floor. I didn't understand why they wouldn't put us in a room with double beds because occupancy was definitely not a problem.

Positives: The location, the cleanliness, pool, walking trail around the pool

Negatives: We were two families with children.

Reviewer: Not provided on Fri 20 May 2005 rated 10 out of 10.

This hotel was great to stay in; however, I think it is absurd to have to pay $10 to park when I am paying to stay in their establishment! Is Hilton so bad off that they cannot afford to let their guests park free??? And I did not like the locked refrigerator! All I wanted to put in there was my water and juice, but I was afraid I would get charged if I cut the lock that was on there.

Positives: Very comfortable.

Negatives: A "locked" refrigerator, having to pay $10 to park

Reviewer: Not provided on Fri 22 Apr 2005 rated 7 out of 10.

Overall, the hotel was great. The pool is spectacular. I hated having to wait forever for the water to get warm for a bath though. I also did not like the fact that it costs to make local calls.

Positives: The pool area was amazing! The water was beautiful and the surroundings were delightful!

Negatives: It took almost 10 minutes for the water to get hot for a shower or a bath.

Reviewer: Not provided on Thu 21 Apr 2005 rated 10 out of 10.

Overall, our stay was enjoyed. Our room was nice and clean. The location was great. We would definitely stay here again.

Positives: Friendly and helpful staff, clean room

Negatives: Needs some updating

Reviewer: Not provided on Mon 18 Apr 2005 rated 9 out of 10.

Great location, good rooms, excellent staff... bad visibility due to new parking garage built between the hotel and Holcomb St.

Positives: Great Staff

Negatives: Hard to find due to new construction next door

Reviewer: Not provided on Tue 12 Apr 2005 rated 10 out of 10.

We had a wonderful room at a great price. This is a very nice hotel located close to the medical center. Staff was helpful. Hotel is clean and elegant.

Positives: Very nice, very clean, close to medical center.

Negatives: Can't think of anything that we dis-liked.