DoubleTree by Hilton

Reviewer: Not provided on Sat 20 Aug 2011 rated 9 out of 10.

I would stay in this hotel again. I saw many business people and I believe they were having a convention at the hotel. It didn't have the Black Hills charm of surrounding hotel but more like a chain hotel that you can depend upon to always have the consistent quality.

Positives: The hotel is beautiful inside/ restaurant.

Negatives: The room (bathroom) wasn't clean.

Reviewer: Not provided on Sun 07 Aug 2011 rated 9 out of 10.

It was clean, affordable, and the staff was friendly.

Positives: It was very clean.

Negatives: There was no fan in the bathroom, and the shower curtain failed to do its job.

Reviewer: Not provided on Tue 31 Aug 2010 rated 10 out of 10.

Very comfortable, clean and a wonderful helpful staff. We used the pool and whirlpool and that was just the end that our busy day of driving and hiking needed. The bed was so comfortable that we didn't want to get up in the morning! The only thing that would have made our stay better was a complimentary breakfast. That would better suit a hotel like this than a restaurant.

Positives: The hotel staff was great to work with and even gave us a free upgrade to an executive room! We loved it!

Negatives: This hotel should have had a free breakfast rather than a restaurant, not quite that high level.

Reviewer: Not provided on Sat 26 Jun 2010 rated 2 out of 10.

Don't stay here! The place smelled bad (including the room), which may have been due to the gigantic water fountain in the front lobby. Customer service was bad, they weren't attentive when we complained about the smell and didn't offer any apology. It also looks dirty. There must be better hotels in the area than this one that considers itself a 3- to 4-star. I would give it more like a 1-2 stars. The only thing I liked was the coffee shop, the owner was very friendly and nice.

Positives: The only thing I liked about this hotel was the coffee shop in front.

Negatives: Bad customer service, the hotel and room smelled awful, the place didn't look clean.

Reviewer: Not provided on Tue 15 Jun 2010 rated 10 out of 10.

As long as you don't want to use the internet at Holiday Inn, this is a great hotel.

Positives: Comfortable room.

Negatives: "Highspeed Internet" is almost unusably slow.

Reviewer: Not provided on Wed 23 Sep 2009 rated 8 out of 10.

Liked the hotel. It was nice to have a bar and restaurant.

Positives: Nice to have hotel with a restaurant.

Negatives: Nothing comes to mind.

Reviewer: Not provided on Thu 13 Aug 2009 rated 9 out of 10.

Very pleasant experience. I would recommend this hotel to anybody.

Positives: Very friendly staff.

Negatives: No continental breakfast.

Reviewer: Not provided on Fri 10 Jul 2009 rated 8 out of 10.

If you are going to Mt. Rushmore but want to pay cheaper prices for a place to stay but still want quality, try out this Holiday Inn. It's not next door to Mt. Rushmore but it's not that far of a drive either.

Positives: Cool water fountain, clean and comfortable rooms.

Negatives: Breakfast buffet closes before 11 am. Checkout is at 11 am. This is not convenient for hungry guests.

Reviewer: Not provided on Sun 31 May 2009 rated 5 out of 10.

This hotel is difficult to rate! It has all of the amenities of a 3 star hotel as described by Priceline, but the age of the establishment makes me want to give it a 1 star rating. The location is great and the hotel staff is courteous. The restaurant is not a good choice for breakfast.

Positives: Location to downtown.

Negatives: Old hotel in need of several million dollar remodel.

Reviewer: Not provided on Sat 23 May 2009 rated 7 out of 10.

The lobby/dining area had a nice upscale look, but the room was just 2 star level. It was clean, so it was OK.

Positives: The lobby/dining area has a nice upscale look.

Negatives: There was nothing special about the room.

Reviewer: Not provided on Sun 29 Mar 2009 rated 3 out of 10.

The hotel was a huge disappointment. We won’t ever stay here again. The rooms smelled old and the furniture was old and needs replaced. This was a huge damper on what was suppose to be an enjoyable experience. I would never recommend this hotel to anybody ever. I used to work at Holiday Inn and expected that it would be a nice clean home away from home but that was not the case. Worst hotel I have ever stayed at.

Positives: The lobby was cool.

Negatives: Everything else.

Reviewer: Not provided on Tue 12 Aug 2008 rated 10 out of 10.

I enjoyed my stay with my family at your hotel. Over the top! Wow! Thanks for the wonderful experience!

Positives: The ambience.

Negatives: Nothing that I can think of.

Reviewer: Not provided on Tue 08 Jul 2008 rated 9 out of 10.

Spacious, luxurious lobby with waterfalls and huge open spaces. Very nice lounge and restaurant. XLNT service in the restaurant and great food. Nice rooms, friendly staff. Close to Black Hills and other attractions. Convenient parking. One of the nicest hotels on our three week trip.

Positives: Close to everything.

Negatives: No negative experience.

Reviewer: Not provided on Sun 04 May 2008 rated 6 out of 10.

Anyone can see where your room is because it is an open Courtyard. There was easy access for toddlers to climb onto the railing as well. This makes it unsafe for women and children.

Positives: I liked breakfast delivered in the morning.

Negatives: Wasn't safe for women or young children.

Reviewer: Not provided on Thu 19 Apr 2007 rated 8 out of 10.

This hotel I would definitely visit again and recommend to friends and family. It was confidently located in the center of town. Only 25 minutes to tm Rushmore which was excellent? The lobby and center of the hotel is beautiful with a 5 story waterfall. The rooms were very nice with a desk and large comfy chair. The only downfall was the room had double beds instead of queen.

Positives: The 5 story waterfall, glass elevator and open lobby were excellent.

Negatives: The rooms only consisted of double beds plus room service tacked on 18% gratuity.

Reviewer: Not provided on Wed 26 Jul 2006 rated 9 out of 10.

If you are looking to be centrally located in Rapid City, South Dakota with convenient access to local attractions and downtown shops, this is the place for you. This is the largest hotel in town and has the most amenities such as pool, work out facility, restaurant and banquet facilities of any hotel in the area. Value and friendly staff make this a strong recommendation.

Positives: Great location for Rapid City and good amenities.

Negatives: Air Conditioning was weak

Reviewer: Not provided on Mon 03 Jul 2006 rated 10 out of 10.

It is a hotel more appropriate for business travelers than families and the cost was too high for a Holiday Inn.

Positives: Location was good, restaurant staff was friendly and good with kids.

Negatives: The pool temperature was really cold.