Country Inn and Suites

Reviewer: Not provided on Mon 03 Oct 2011 rated 9 out of 10.

Met my expectations just fine.

Positives: Convenient to freeway.

Negatives: Couple of small need to fix items in the room.

Reviewer: Not provided on Thu 09 Jun 2011 rated 5 out of 10.

This hotel is in a perfect location to view all attractions in the Black Hills; however, for the price I paid I did expect some of the amenities that were advertised. The heated pool was freezing and during our 3 night stay we were unable to use because of the temperature. Housekeeping was also below standard. The first day the room had fresh towels replaced, beds were made; however, they did not empty the trash nor did they replenish the toiletries. The second day they did not bother to come back, we had to seek out clean towels. We did discuss with management some of our concerns including the fact that there was no hot water when we took a shower, this was corrected by the next day.

Positives: Great location, easy on and off interstate.

Negatives: Housekeeping was terrible.

Reviewer: Not provided on Sat 14 May 2011 rated 10 out of 10.

The rooms where big lots of space clean, awsome breakfast, the staff was very nice I really liked the one with the accent. She was very sweet.

Positives: 27 miles from mount Rushmore great breakfast very nice staff.

Negatives: Can't think of anything liked the covered smoking area also.

Reviewer: Not provided on Tue 30 Nov 2010 rated 8 out of 10.

I recommend it to anyone wanting to go shopping or having to travel with children.

Positives: Good location, nice pool and

Negatives: Hard to access.

Reviewer: Not provided on Wed 21 Oct 2009 rated 9 out of 10.

Nice location, and very clean room. The staff was very accommodating and friendly! They had an adult time in the pool and hot tubs, and it is open till midnight.

Positives: Clean, comfortable beds, Liz who checked us in was very helpful!

Negatives: The pool was a little dirty!

Reviewer: Not provided on Tue 02 Jun 2009 rated 6 out of 10.

The hotel was nice because it is located close to the highways and shopping in Rapid City. The room we were in was located next to the elevators so it was a bit noisy well into the night. The breakfast that was available was subpar to other hotels offering the same type of fare. We ended up going out to local restaurants for breakfast after eating at the hotel once.

Positives: The hotel was centrally located to the various attractions we went to South Dakota to see.

Negatives: There were no easy chairs or sofas to relax on, only the beds.

Reviewer: Not provided on Tue 28 Apr 2009 rated 10 out of 10.

The Country Inn and Suites is clean and is refurbishing/updating its rooms, The staff we met was very helpful. For example, the morning desk clerk went out of her way to give us muffins and juice when we turned our key in to leave at 5:00 am. The pool is warm and it has a large, twisty water slide. I would definitely stay there again.

Positives: We liked the hot tubs, treadmill, and pool facilities.

Negatives: I could hear the traffic from the main road outside and the restaurant next door.

Reviewer: Not provided on Wed 15 Apr 2009 rated 9 out of 10.

Happy and friendly customer service associates are just as important as quality, cleanliness and convenience. Every staff member that we came across was very great.

Positives: Very friendly staff! Nice, convenient complimentary breakfast.

Negatives: Shower did not drain well.

Reviewer: Not provided on Mon 02 Jun 2008 rated 9 out of 10.

Good place to stay at an excellent price. Good job.

Positives: Location was perfect.

Negatives: Didn't have a drive up that was covered and it was raining hard.

Reviewer: Not provided on Fri 30 May 2008 rated 8 out of 10.

This hotel certainly worth at least for 3 star.

Positives: Good room, accessories provide, staff service, cleanliness and breakfast.

Negatives: Nothing in particular.

Reviewer: Not provided on Thu 29 May 2008 rated 9 out of 10.

Superb location off I-90 in Rapid City. Right next to TGIF, Denny's, and a 24-hour Perkins. Less than an hour's drive to Mount Rushmore. Very clean property with airy, spacious rooms. Attentive housekeeping.

Positives: Outstanding location, very clean, business center.

Negatives: The gym was very minimal; no weight equipment.

Reviewer: Not provided on Mon 19 May 2008 rated 9 out of 10.

The room was clean, and everything was in good working order. The comp. breakfast offered a number of enjoyable options, and the staff was attentive to maintaining cleanliness and a resupply as required of food items. Their manner was always friendly and professional. The Front Desk associates were very pleasant, and especially responsive to our needs.

Positives: Friendliness and responsiveness of Front Desk employees.

Negatives: There was nothing that we did not like.

Reviewer: Not provided on Fri 02 May 2008 rated 8 out of 10.

Overall, my experience was okay. The hotel was nice and the location was good. Restaurants and stores were within close distance to the hotel. I would recommend the site to anyone.

Positives: It was family-friendly. The continental breakfast was just right and the kids would've loved the pool [if we remembered our swimsuits!].

Negatives: The clerks could've been a little more aware. Both clerks were carrying on a conversation w/another guest while I stood waiting.

Reviewer: Not provided on Tue 22 Apr 2008 rated 10 out of 10.

I will stay there again next month and I will loll for other locations for Comfort Inn.

Positives: Great beds and bedding.

Negatives: I like everything.

Reviewer: Not provided on Wed 09 Apr 2008 rated 5 out of 10.

Noisy, not clean.

Positives: It was easy to find.

Negatives: The staff could not control noisy guests.

Reviewer: Not provided on Mon 07 Apr 2008 rated 9 out of 10.

The staff is generally friendly. They are very willing to set things up effortless for us.

Positives: Clean room, friendly staff, great breakfast.

Negatives: The breakfast restaurant is a little bit crowdie.

Reviewer: Not provided on Mon 07 Apr 2008 rated 9 out of 10.

Best value for our visit in Rapid City and Black Hills area! Definitely recommend!

Positives: Great location, nice staff, ample fun amenities.

Negatives: The elevator is a little bit shaky.

Reviewer: Not provided on Wed 26 Mar 2008 rated 9 out of 10.

Enjoyed our stay except kids were not able to enjoy the pool or waterslide because it was so crowded.

Positives: Rooms were nice and clean.

Negatives: Pool and hot tub was too small, very crowded.