Ramada Ruidoso Downs

Reviewer: Not provided on Tue 29 Jun 2010 rated 4 out of 10.

The night male attendant was rude and NOT helpful. He said we could not have the room type we had requested ahead of time and that was approved. He put us in a king bed/handicap room. We called ahead and requested two beds because we had our teenage son with us. The attendant argued with us and then said my husband could sleep under the awning. We have always called and requested two beds and never had trouble before or told that by anyone in other motels.

Positives: Morning attendant was very nice and courteous. Room was nice and clean.

Negatives: Was not allowed two beds instead of a King bed when the request had been approved ahead of time.

Reviewer: Not provided on Tue 28 Jul 2009 rated 2 out of 10.

I will not stay there again.

Positives: manager tried to fix tv, but could not

Negatives: they put us in a handicap room that had a broken tv

Reviewer: Not provided on Tue 13 Jan 2009 rated 3 out of 10.

The location was great and the pool was nice. Beyond those two positives, my family and I had an awful experience at the hotel. Our bathroom was very dirty and was not cleaned well during our 4 day stay. We had very limited towels and the very thin sheets on the beds continued to slide off the bed. The breakfast should hardly be considered a breakfast. It was very limited.

Positives: The location.

Negatives: The bathroom was dirty. There were very limited towels. Awful service.

Reviewer: Not provided on Wed 10 Sep 2008 rated 2 out of 10.

Perhaps I had an isolated experience, but the room was a mess. The trash cans were nasty, hair was in the shower drain, the mirror was not clean. Everything had a layer of dust, and the TV/refrigerator were streaky.

Positives: I liked the location.

Negatives: The room was not clean.

Reviewer: Not provided on Sat 16 Aug 2008 rated 9 out of 10.

The few days were delightful thanks in part to the management. He allowed us to check in early, going out of his way to make us happy. We were and will be come back again.

Positives: The gentlemen in charge was very helpful. The computer that was for guests was not working right and the mgr. allowed use his to check mail.

Negatives: I could have slept better had the sheets been fitted.

Reviewer: Not provided on Wed 06 Aug 2008 rated 5 out of 10.

Not near what we expected, and in a bad way.

Positives: Location and shower.

Negatives: No fitted sheets, a pet peeve, and not very clean.

Reviewer: Not provided on Fri 18 Jul 2008 rated 8 out of 10.

Close to racetrack and a few restaurants (walking distance to one). It was very clean and the staff was friendly. I guess I'm reiterating here but the pool door was prop open for some reason and the first and second floor (didn't go up any farther) smelled of chlorine, not to mention the fact that a child could've easily wondered in the pool and drown. The parking lot is lit up like a ballpark, which is good for security; however, instead of being place on the hotel and shining away from windows, you guess it, they shine right at them. We pin the curtain to the wall to block the light, Wal-Mart is right around the corner too.

Positives: Location.

Negatives: Parking lot lights were shining on room windows, pool door (smell, kid danger), room service doesn't knock.

Reviewer: Not provided on Tue 08 Jul 2008 rated 8 out of 10.

I was a little disappointed for the price but have nothing else to compare it to in Ruidoso. The continental breakfast was not up to par. Everything was very low and it took a good 45 minutes for someone to put out fresh items. It was very clean.

Positives: Convenience.

Negatives: First floor smelled strongly of chlorine.

Reviewer: Not provided on Fri 02 May 2008 rated 4 out of 10.

The room and hotel were clean. The amenities were economy level, we did not receive any towels for the second day, there were plastic cups for coffee, continental breakfast choices were slim. We did not get to swim because the pool was being cleaned.

Positives: The location was okay.

Negatives: Continental breakfast was slim, swimming pool out of commission, plastic coffee cups in room, no towels, hard bed.

Reviewer: Not provided on Thu 21 Feb 2008 rated 10 out of 10.

Was a comfortable nice hotel. nice for every traveler. only downfall is the smell of chlorine and pillows were bad.

Positives: Privacy was nice as well as comfort.

Negatives: The smell of chlorine was overwhelming.

Reviewer: Not provided on Tue 29 Jan 2008 rated 7 out of 10.

Hotel recommended for a small family or business traveler without great luxury expectations.

Positives: I liked the location.

Negatives: It did not stand out from any other hotel in any way.

Reviewer: Not provided on Wed 19 Dec 2007 rated 9 out of 10.

The hotel was clean and has very friendly staff, the room was neat and clean, the breakfast meal was adequate the morning clerk needs a little more training on her job responsibilities. The clerk should not leave the front desk unattended.

Positives: Check in was friendly and easy.

Negatives: At check out there was no one at the front desk. There was no extra roll of toilet paper in the rest room.

Reviewer: Not provided on Wed 24 Oct 2007 rated 10 out of 10.

Four adults stayed in this room and we were all very pleased with the accommodations for the price we paid.

Positives: Friendly staff; nice room, good location.

Negatives: No fruit for breakfast.

Reviewer: Not provided on Wed 26 Sep 2007 rated 8 out of 10.

Reasonable hotel for the area, nice amenities.

Positives: Very friendly, honored our request for non-smoking.

Negatives: Bed was missing top sheet, very little left for breakfast at 9:30am.

Reviewer: Not provided on Tue 25 Sep 2007 rated 5 out of 10.

This hotel is in a great location, close to the race track, casinos and just a couple of minutes easy drive to midtown Ruidoso. There is a nice Denny's next door. The beds are like sleeping on cardboard. The manager/owner? Was rude, acted hostile. Would not give me a room with 2 beds although plenty were available, wanted me to rebook thru him at higher rate.

Positives: Location.

Negatives: Management was rude; beds horrible, keys had to be reeked every day.

Reviewer: Not provided on Mon 10 Sep 2007 rated 7 out of 10.

We were pleased with our stay at this Ramada but they could have had a better mattress. I'd give the hotel a 10 on location, friendly staff and appearance. The shower and water pressure was great unlike allot of hotels that force you to take a shower with that water saver device.

Positives: Great location next to Dennys.

Negatives: Very uncomfortable mattress. They need to change the mattresses!

Reviewer: Not provided on Wed 11 Jul 2007 rated 1 out of 10.

Very dirty rooms short staff manager very unfriendly the air conditioner didn't work right .

Positives: Can't think of anything.

Negatives: Did not clean rooms were very rude when ask to.

Reviewer: Not provided on Sat 07 Jul 2007 rated 7 out of 10.

The hotel was generally clean. The location was close to the Mescalero Apache reserve. The non-smoking room was on the same floor with smoking rooms. The front desk was unattended during the breakfast hour. We wanted to ask for directions, but a sign said the attendant was checking the grounds from 6:30-7:30. The breakfast lacked anything healthy: no fruit, no whole grain breads, all cereal was sugared, etc. I ate nothing since I am watching my health.

Positives: Bed comfortable, clean, good location, receptionist very friendly.

Negatives: No wash cloths in the room, telephone did not work, breakfast was incomplete, no fruit , nobody present at the front desk from 6:30-7:30, sign said.

Reviewer: Not provided on Tue 20 Mar 2007 rated 6 out of 10.

Installations are great but need to pay attention to room cleanliness.

Positives: Continental breakfast - great!

Negatives: Room was not dusted and smelled.