Palazzo Resort Hotel Casino

Reviewer: Not provided on Mon 26 Sep 2011 rated 7 out of 10.

Large room, but velvet couch was just plain ugly. Housekeeping was poor. Like all casino hotels, no coffee without walking a mile, standing in line and paying ridiculous prices. Pool closed at 7:00 p.m.- odd since they charge a resort fee without any resort amenities except the pool. I won't stay there again.

Positives: The room was huge.

Negatives: Staff did not clean the room until 5:30 pm despite calling at 3:00 to complain. Next day the same thing.

Reviewer: Not provided on Sat 24 Sep 2011 rated 10 out of 10.

Amazing views and awesome decor. This hotel exceeded my expectations and had no issues to report. The concierge was helpful, the pool was quiet and relaxing, the room was large and spacey. I recommend this hotel to anyone.

Positives: Staff and rooms.

Negatives: Having to go to a coffee shop to get a newspaper.

Reviewer: Not provided on Mon 12 Sep 2011 rated 10 out of 10.

The Palazzo is a upscale hotel and casino. We had 3 flat screen TVs (1st-bathroom, 2nd-bedroom, 3rd-den area and DVD player). If you enjoy upscale shopping (ex. Diane Von Furstenberg, Barney's, so many more right at the hotel). Love it. Will visit again.

Positives: Loved hotel room 700+ sq. feet lots of room.

Negatives: Nothing.

Reviewer: Not provided on Fri 09 Sep 2011 rated 10 out of 10.

Very friendly front desk staff and helpful recommending places to visit and how to navigate the hotel. Rooms, 3 TVs, walk down living area with table desk and L couch, automatic blinds, separate tub and shower. All great services however the toilet had its own room and it was very dimly lit, like the back pool tables in a shady bar. Oh well.

Positives: Huge rooms.

Negatives: A lot of unnecessary luxuries.

Reviewer: Not provided on Fri 15 Jul 2011 rated 10 out of 10.

The hotel was amazing, i took my family for the first time to Vegas and they just adored this hotel. Everything is amazing. If you don't want to walk to much try to get a room close to elevators other than that I have no other recommendations

Positives: The lobby, the air conditioning was amazing compared to all the hotels, so clean and you feel so safe.

Negatives: Nothing

Reviewer: Not provided on Tue 05 Jul 2011 rated 10 out of 10.

Excellent hotel with a very good customer service...the check in was quick.

Positives: Awesome, good customer service.

Negatives: Nothing.

Reviewer: Not provided on Tue 05 Jul 2011 rated 10 out of 10.

very opulent furnishings that gave the experience a "rock-star" feeling. Every appointment in the room added to the sense of elegance. Great view of the Treasure Island outdoor show was a bonus.

Positives: Very plush furnishings and elegant setting.

Negatives: This was still pricey.

Reviewer: Not provided on Mon 04 Jul 2011 rated 10 out of 10.

Our stay was fabulous! The room was so luxurious we loved hanging out in it. It was very easy to navigate around the hotel and convenient to get to the strip. We will definitely come back and recommend this hotel to everyone!

Positives: Room size and style; elevator music, cleanliness, coffee bean, shopping, decor and more.

Negatives: Some pools were closed, no coffee pot in room.

Reviewer: Not provided on Wed 22 Jun 2011 rated 10 out of 10.

I will stay at this hotel again. Everyone that work there<BR/>are great.

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Positives: It was clean and fun. I lost sum money at the casino, but that was ok.

Negatives: The meal prices was a little high.

Reviewer: Not provided on Sat 18 Jun 2011 rated 10 out of 10.

Beautiful hotel right on the Vegas Strip, and the room and staff were excellent. It will be hard to top my experience at this hotel with another hotel.

Positives: Gorgeous 1st class hotel and accommodations.

Negatives: I could not beat the roulette tables.

Reviewer: Not provided on Fri 03 Jun 2011 rated 1 out of 10.

If you want service don't got to this hotel the front desk is horrible concierge as well. Worst Vegas hotel stay I have ever had will not ever be going back to this place. They don't maintain the grounds either in the elevators was lots of wrappers and dirt like it does not get cleaned ever. No bellmen to open doors it doesn't deserve the rating they currently have.

Positives: The good thing about the hotel was the cleaning lady she did a good job.

Negatives: They really need to work on customer service skills. there are no bellmen that actually open the doors.

Reviewer: Not provided on Tue 31 May 2011 rated 10 out of 10.

I've stayed at the sister tower to this hotel,and enjoyed this even more. It was beautiful, quiet, elegant and delicious food and kept very clean.

Positives: It was a great location on the strip, beautiful spacious room, amenities and pool were great, lots of restaurants and shopping.

Negatives: The pool is noisy because of the club that runs during the day, minimum table for blackjack $15.

Reviewer: Not provided on Thu 26 May 2011 rated 8 out of 10.

A small step down from the venetian. Larger step down from Wynn. It was a great place to stay.

Positives: Overall, it was nicely appointed. Room was spacious, clean &amp; quiet.

Negatives: Over priced! Too many people, they almost ran you over in their haste to get where they were headed.

Reviewer: Not provided on Fri 06 May 2011 rated 10 out of 10.

I loved the all suite makeup of the hotel, rooms are giant with bath AND stall shower, 3 flat screen TV's and even a sectional sofa in the step-down living area.

Positives: Step-down area that contained flat screen TV, sectional sofa, desk, table and chairs.

Negatives: Long walk to elevator.

Reviewer: Not provided on Sat 29 Jan 2011 rated 7 out of 10.

The rooms are spacious in this hotel, but what in Las Vegas isn't these days. While promoting them selves as opulent, it is nice but not necessarily 5 star.

Positives: Spacious rooms.

Negatives: Not as high end feeling as expected.

Reviewer: Not provided on Sat 01 Jan 2011 rated 10 out of 10.

Beautiful room, views. Friendly staff. Room service took twice as long as quoted and made mistakes. Otherwise a wonderful hotel. Would definitely recommend.

Positives: Rooms were beautiful.

Negatives: Room service was very slow and often made mistakes.

Reviewer: Not provided on Mon 15 Nov 2010 rated 10 out of 10.

The hotel is amazing. The room was inviting and the dining was delicious!

Positives: The room was amazing and the restaurant we went to (sushisamba) was delicious.

Negatives: The remote control for the roman shade did not work, also one of the TV remotes didn't work.

Reviewer: Not provided on Mon 01 Nov 2010 rated 10 out of 10.

The Palazzo is a first class resort.

Positives: Suites are fantastic. Great size and tons of amenities.

Negatives: Smoking in the public areas.

Reviewer: Not provided on Thu 28 Oct 2010 rated 10 out of 10.

Everything at the hotel was great, including location. A little flexibility with the check-out time would have been nice.

Positives: Everything is first-class and comforting.

Negatives: Were not accommodating at all when we asked for an extended check-out.

Reviewer: Not provided on Wed 27 Oct 2010 rated 9 out of 10.

Great ambiance and many features.

Positives: Very nice hotel with lots to see and do with good self parking.

Negatives: The smoking in the casinos and bars

Reviewer: Not provided on Fri 01 Oct 2010 rated 2 out of 10.

The staff was rude to us when we checked in. My friend went back to ask a question and they were taking about us behind our back. And the food made me and my friend sick.

Positives: The bed was alright.

Negatives: The staff. And the food.

Reviewer: Not provided on Mon 20 Sep 2010 rated 10 out of 10.

The Palazzo is a hotel complex that has discarded reality and has created its own. The lobby the rooms all over the top, leaves you feeling as Nero must of felt in his palaces. The resort charge was in line with those unavoidable hidden cost that plague the travel industry today. I didn't use the pool or one of its amazing fitness centers, but still it cost me $20.00 for a resort fee. The room was amazing in all respects, and the bed was as comfortable as any I have ever slept in. Would I stay there again, I would if I got the same Priceline discount again.

Positives: The staff was extremely friendly and helpful.

Negatives: $33 hamburger and fries via room service, no coffee maker in room.

Reviewer: Not provided on Wed 15 Sep 2010 rated 10 out of 10.

The hotel has a great setting, enough space, and very comfy beds. Love their bath room.

Positives: Love their room and the environment.

Negatives: Had to walk far for the 24 hours restaurant.

Reviewer: Not provided on Tue 14 Sep 2010 rated 10 out of 10.

Hotel is fantastic, great bigs suites with all the amenities, highly recommended.

Positives: Great location, great view, and the staff was very helpful.

Negatives: Expensive food and drink.

Reviewer: Not provided on Sun 12 Sep 2010 rated 10 out of 10.

Huge, great casino, beautiful pools, carnevino was a delicious restaurant, grand luxe cafe was good for a quick cheap meal, great location and beautiful rooms with a great views.

Positives: It was gorgeous.

Negatives: Nothing.

Reviewer: Not provided on Thu 09 Sep 2010 rated 10 out of 10.

The hotel was amazing, check in was a breeze, room was luxurious without being stuffy. Pools were lots of fun, great vibe. The spa was equally impressive with fantastic amenities and great staff as well.

Positives: Service was impeccable! Room was stunning! Spa amazing.

Negatives: Easy to get lost. Pool drink service slow.

Reviewer: Not provided on Sun 29 Aug 2010 rated 5 out of 10.

Customer service was less than expected compared to other 5 star rating hotels I have experienced. From initial check-in onwards, I was left with the feeling that they were trying to catch up to make things better, versus allowing the customer to feel welcomed and cared for.

Positives: Location, view rooms.

Negatives: Hotel seemed unprepared and kept apologizing for everything which indicated less than optimal service.

Reviewer: Not provided on Sun 22 Aug 2010 rated 8 out of 10.

They need to bring their front desk and bell desk up to the standards in the rest of the hotel. Wynn &amp; Bellagio shine over the experience, which is too bad. They also tried to charge a $19/day &quot;resort fee&quot; for Internet<BR/>and spa access, which I did not need and it was not listed on your pricing. They did remove it.

Positives: Beautiful, great location, great energy.

Negatives: Service! Unacceptable to wait 20 min - 45 min

Reviewer: Not provided on Fri 09 Jul 2010 rated 9 out of 10.

Beautiful and all inclusive.

Positives: The room was designed beautifully and was well kept.

Negatives: The extra charge that incurred in addition to what I had already paid.

Reviewer: Not provided on Thu 15 Apr 2010 rated 10 out of 10.

Loved the Palazzo! Everything was beautifully appointed.

Positives: Great combination of location and amenities!

Negatives: There was not much space for personal items in the fridge. We did not touch any of the drinks or snacks for fear that we would get charged!

Reviewer: Not provided on Sat 18 Jul 2009 rated 9 out of 10.

Over priced, phone shower messed up. Restaurants not that great friend was bitten by something in bed.

Positives: Was clean an nice.

Negatives: Price too high things didnt work.

Reviewer: Not provided on Fri 29 May 2009 rated 10 out of 10.

Would highly recommend this hotel to just about anyone.

Positives: Palazzo was beautifully decorated and even more enjoyable with the access to the Venetian. Food and all service was excellent.

Negatives: Wished it had a coffee pot in room service at pool was a bit slow.

Reviewer: Not provided on Sat 21 Feb 2009 rated 9 out of 10.

Excellent hotel. Great location.

Positives: Great comfortable rooms and great bar lounge.

Negatives: Lacked the personal feel.

Reviewer: Not provided on Fri 20 Feb 2009 rated 10 out of 10.

My husband and I spent the weekend at the Palazzo and we were extremely pleased with our stay. The room was beautiful and clean, which is an important factor for us. We will definitely stay at this lovely hotel again.

Positives: It is luxurious, beautiful and very clean.

Negatives: There was no buffet to eat at for breakfast. Had to go to the Wynn to eat.

Reviewer: Not provided on Mon 29 Dec 2008 rated 9 out of 10.

Love the classy, modern decor. The staff is always friendly and helpful - however, during peak times the concierge wait can be over 15 minutes. Otherwise, service is attentive to detail and housekeeping does a good job in maintaining cleanliness. Even though there is a lively casino attached, for some reason the noise level was never bothersome.

Positives: Classy decor, friendly staff, quick service, and clean.

Negatives: Furnishings were slightly worn.

Reviewer: Not provided on Mon 29 Dec 2008 rated 10 out of 10.

One of the most luxurious and newest hotels in Vegas. This hotel has every amenity you'd expect from a 5 star property.

Positives: Excellent location, luxurious accommodations, free valet or self park, spectacular view.

Negatives: Nothing.

Reviewer: Not provided on Sat 13 Dec 2008 rated 9 out of 10.

The Palazzo was all you expected of a 4/5 star hotel on the strip in Vegas. It was beautiful, had nice rooms, close to attractions, close to other casinos and had a wide variety of choices and comfortable, quiet romantic rooms. The help was very courteous and friendly. Upon checking out, I was asked 4 times by four different people how I enjoyed my stay. My only criticism is that the restaurants, even the light dining or casual ones, were very expensive.

Positives: New, well operated, beautiful building, convenient to entertainment, wide variety of dining options.

Negatives: Expensive restaurants.

Reviewer: Not provided on Mon 01 Dec 2008 rated 10 out of 10.

Probably one of the most high end hotels on the strip. Rooms are large and well furnished with three flat screens. Washroom was also spacious and luxurious, with double sink, both a tub and shower, and separate room for the toilet.

Positives: Great room, great restaurants, great location and free parking.

Negatives: Didn't like that the internet connection was an extra fee.

Reviewer: Not provided on Sat 29 Nov 2008 rated 10 out of 10.

Beautiful room in a great hotel that was centrally located in the Vegas strip. The marble bathrooms and 3 flat screen TVs were a big hit with the kids. Great selection of restaurants to choose from. Even though we didn't hit the tables, there was plenty to keep us amused.

Positives: The beauty of the rooms and the attention to detail was superior.

Negatives: No in-room coffee machine.

Reviewer: Not provided on Tue 18 Nov 2008 rated 10 out of 10.

This by far was the most beautiful and luxurious. The staff was also extremely friendly - no attitude, which was refreshing!

Positives: Absolutely gorgeous rooms, and amazingly spacious as well.

Negatives: Nothing!

Reviewer: Not provided on Tue 11 Nov 2008 rated 9 out of 10.

Spacious, light, elegant. Nice variety of food and entertainment (Dos Caminos, Rest. Charlie, Sportsbook, Lavo). Casino not loud, dark or noisy and not too smoky. Many pool options.

Positives: Room suites were spacious and bright.

Negatives: Took 45 min. to get our bags.

Reviewer: Not provided on Tue 07 Oct 2008 rated 6 out of 10.

No Customer Service, staff was not good, weak Casino service, room service was not good and mini bar was over priced.

Positives: Nice size room and great location.

Negatives: Staff was horrible, zero Customer Service, lines way too long at the desk considering I paid for the top suite and I wanted the service.

Reviewer: Not provided on Mon 08 Sep 2008 rated 8 out of 10.

Outstanding service and hospitality. Although housekeeping enters your room a little too often, I would definitely stay here again.

Positives: The ambiance and the service.

Negatives: Housekeeping barges into the room too often.

Reviewer: Not provided on Thu 04 Sep 2008 rated 10 out of 10.

All in all a good experience.

Positives: Very efficient.

Negatives: Very expensive.

Reviewer: Not provided on Thu 04 Sep 2008 rated 8 out of 10.

Everything was great, and you can find everything within either the Palazzo or Venetian which were basically the same hotel since they were attached by a hallway. The rooms were the nicest rooms I've ever stayed in. The only thing I do not recommend was the 40/40 Club. We stopped to grab a quick bite and a drink. Food was awful.

Positives: Unbelievable rooms.

Negatives: Terrible food, terrible service.