Embassy Suites

Reviewer: Not provided on Mon 22 Aug 2011 rated 9 out of 10.

Great stay, always good to have a suite with kids. As for the breakfast, they should have an island in the middle to allow people to come up and get toast, bagels, easy stuff without having to be polite and wait in line.

Positives: Managers reception!

Negatives: Poor crowd control for breakfast.

Reviewer: Not provided on Wed 20 Apr 2011 rated 10 out of 10.

Excellent hotel, very clean, food is very good, and staff was very friendly.

Positives: Very clean, and staff was friendly.

Negatives: None

Reviewer: Not provided on Tue 19 Apr 2011 rated 9 out of 10.

One of the finest i have been in service was over and above! Lacks a large shower w/multiple heads!

Positives: Breakfast A+.

Negatives: Small shower.

Reviewer: Not provided on Wed 10 Sep 2008 rated 8 out of 10.

Although renovations in this hotel were not finished and many common areas were not open, comfort level was high. The hot breakfast buffet was fantastic, the room was nicely appointed and the lobby/lounge will be beautiful when complete.

Positives: Large flat screen TVs and waterfall in atrium.

Negatives: The renovations were not one and there were very few guests.

Reviewer: Not provided on Wed 03 Sep 2008 rated 7 out of 10.

Nice hotel, but still under construction.

Positives: Large room.

Negatives: No free internet.

Reviewer: Not provided on Tue 29 Jul 2008 rated 5 out of 10.

The hotel was under renovation. Many of the services were not accessible or not convenient for use. There were no business services that were available with some level of privacy. We wanted a 2 night stay and were told 2 times that we would not have to move. On the 2nd day, we were locked out of our room and had to wait a half hour to get back into our room. They were nice enough to place a package in our room as requested for a surprise for my spouse, but we were locked out of the room, so it took some of the romance out of the moment. The breakfast was delicious, even though their regular dining room was not available. Thumbs up to their waitress, she was awesome and would come back just for her service. Overall, I would give this hotel another chance, after they finished their renovation. It was an okay experience. The room was superior. Thanks.

Positives: Very good room, free breakfast.

Negatives: Wanted us to change rooms for 2nd night stay.

Reviewer: Not provided on Thu 17 Jul 2008 rated 10 out of 10.

There is major construction going on in the hotel, which I knew. They did everything in their power to accommodate everyone so that it did not interfere with your stay. I have three young children, so their complimentary hot breakfast was wonderful. The pool was perfect. I have nothing negative to say. It was a great experience. We will definitely be back.

Positives: I have never dealt with such helpful, friendly staff. Very informative.

Negatives: There was nothing! We loved it!

Reviewer: Not provided on Thu 17 Jul 2008 rated 8 out of 10.

Once the renovation at the Embassy is completed I believe their projected amenities will be comparable to 5 star hotels. As well I don't think it's fair to offer hotels which are undergoing such extensive renovations as the Embassy is undergoing. Such renovations are a distraction and hotels undergoing such extensive renos may not be a good inclusion with respect to your roster.

Positives: I loved the fact that their standard included a full breakfast as well as complimentary cocktails.

Negatives: The hotel was under renovations at the time and we would have preferred staying at a hotel which was not.

Reviewer: Not provided on Tue 15 Jul 2008 rated 1 out of 10.

This hotel is under complete renovation, it should be closed until then. When I say complete I mean complete!

Positives: Nothing.

Negatives: It should have been closed during renovation.

Reviewer: Not provided on Fri 30 May 2008 rated 2 out of 10.

We normally like this hotel. We've stayed there before, but with the current remodeling, things were extremely substandard.

Positives: Room style (suite), upgraded furnishings.

Negatives: Worst service ever in the breakfast room, out of everything & didn't refill.

Reviewer: Not provided on Thu 29 May 2008 rated 8 out of 10.

The hotel was nice in general. They are under construction but were very accommodating to guests due to this fact.

Positives: Good location for us. Room was comfortable.

Negatives: Under construction.

Reviewer: Not provided on Tue 27 May 2008 rated 1 out of 10.

Why would you ever stick a customer in a hotel that was under construction/being renovated? There was no lobby. They had a makeshift one at the back of the building in the service entrance. We had to ride the rickety old service elevator to our room. This was our anniversary and my wife was on my case the whole 24 hours for the hotel we got stuck in. I asked for the highest star-rated hotel available. This wasn't even a 1-star hotel in the condition it was in; not worth even $25. Furthermore, we asked for spoons for breakfast for our cereal. We had to wait 15 minutes for a spoon! I'm asking for compensation from you for this awful experience.

Positives: Convenient location.

Negatives: Under construction/renovation!

Reviewer: Not provided on Wed 14 May 2008 rated 3 out of 10.

This hotel was under major construction and this was not even acknowledged by the front desk besides where the temporary facilities were located. I chose this hotel chain because of previous experience. Tarp was all throughout the hallways and we had to use the service elevator to get to our room. Jackhammers were being used when we checked in. I was fairly disappointed knowing how nice an Embassy Suites can be.

Positives: The breakfast was good and the room itself was great.

Negatives: Major construction was going on very disruptive.

Reviewer: Not provided on Tue 29 Apr 2008 rated 9 out of 10.

It was a great hotel. Really close to freeways, shopping and restaurants. The breakfast was really yummy. The beds and decor were really comfortable.

Positives: It was being newly renovated and had a free made to order breakfast included.

Negatives: We were put in a room that did not smell right at first, but we were upgraded immediately.

Reviewer: Not provided on Wed 16 Apr 2008 rated 8 out of 10.

This hotel was great, nice and quiet, clean, and the staff was friendly, however there wasn't any other access besides the elevators and one flight of stairs.

Positives: It wasn't over run with kids and had adult only swim hours.

Negatives: The omelets werent cooked all the way and sections were under construction.

Reviewer: Not provided on Fri 11 Apr 2008 rated 10 out of 10.

This hotel was located in a very nice area. Upscale shopping is close by and not too far from trendy Royal Oak. The rooms were clean and very nice. The staff was very attentive and pleasant. This hotel sets a nice image of Detroit.

Positives: Great Staff, very nice suite, excellent, I loved it.

Negatives: I didn't get to stay long enough.

Reviewer: Not provided on Wed 27 Feb 2008 rated 9 out of 10.

Manager's reception and hot breakfast were a nice, unexpected, surprise. Room was clean and included a fridge and microwave; mattress on pull-out sofa was very worn and flat. Employee in gift shop quite unfriendly but desk staff were very pleasant. Manager needs to enforce the "no children in pool area without supervision".

Positives: Loved the free manager's reception & hot breakfast.

Negatives: Pool full of foul-mouthed grade-schoolers with no supervision.

Reviewer: Not provided on Thu 21 Feb 2008 rated 9 out of 10.

It was worth the price however I am glad that I did not bring children because of the construction area around the pool facility.

Positives: The free drinks at night and the continental breakfast in the Morning.

Negatives: Under construction by the pool area.

Reviewer: Not provided on Wed 20 Feb 2008 rated 10 out of 10.

This was a very enjoyable experience except for the kids outside our room that were making a lot of noise and running all over the place. I have 3 children, so I would hate to see this go to a place where they are not welcome, but feel people should be told that children must be with an adult and not be allowed to run wild as was the case during my visit.

Positives: Very clean and the free breakfasts were awesome!

Negatives: Kids were running up and down the hallways all night and very early yelling and screaming, it made it hard to sleep.

Reviewer: Not provided on Thu 14 Feb 2008 rated 8 out of 10.

Good value for the $ we paid, but hotel room bathroom wasn't in good shape. Cracked tub and sink. Pool was small and over crowded with kids. Hot tub was broken and appeared dirty. On the upside, complementary drinks and cooked to order breakfast was great.

Positives: Free drinks, free breakfast.

Negatives: Not a very nice pool and hot tub was dirty and broken.

Reviewer: Not provided on Wed 09 Jan 2008 rated 8 out of 10.

We have stayed there in the past and the service was kind of shaky, but since the ownership change the service is phenomenal. The staff, without exception treated us like royalty. We will definitely stay there in the future.

Positives: The service was outstanding, The best we've ever had.

Negatives: The hot tub was not working properly, and 2 short phone calls cost $45.00.

Reviewer: Not provided on Mon 23 Jul 2007 rated 4 out of 10.

Very outdated; old furniture and bedding; phone had a disgusting film on it; carpet was old and smelled like mildew. Wallpaper was peeling.

Positives: Close to where I needed to be.

Negatives: No non-smoking rooms available.