Holiday Inn Express

Reviewer: Not provided on Mon 22 Aug 2011 rated 9 out of 10.

Good choice. Clean, friendly, close to all sightseeing choices.

Positives: Conveniently located, clean, friendly and

Negatives: Hard mattress, thin walls.

Reviewer: Not provided on Mon 11 Oct 2010 rated 9 out of 10.

Excellent hotel. Good continental breakfast, housekeeping was great. Nice ladies.

Positives: Excellent facility. Nice people.

Negatives: Pool could have been a bit cleaner.

Reviewer: Not provided on Fri 10 Sep 2010 rated 1 out of 10.

This hotel lost power for an entire day during a major holiday weekend and did not accommodate guests appropriately. The customer service at this location is unacceptable with hotel staff incompetent as well as not making guests feel welcome. The entire stay was unpleasant and I would not recommend this place to anyone.

Positives: Location to attractions.

Negatives: Unprofessional staff.

Reviewer: Not provided on Sun 29 Nov 2009 rated 10 out of 10.

Excellent accommodations. They even upgraded us to a king bed for free!

Positives: The delicious cookies at the front desk!

Negatives: We liked everything.

Reviewer: Not provided on Sat 18 Apr 2009 rated 8 out of 10.

Overall nice and near the Mackinac Bridge on the water.

Positives: Very friendly staff.

Negatives: The hotel needed to be vacuumed.

Reviewer: Not provided on Sun 07 Sep 2008 rated 9 out of 10.

We enjoyed our stay in Mackinaw at the Holiday Inn Express and would stay there again. Everyone was nice and the rooms were clean and roomy.

Positives: Everyone was friendly and our room was great.

Negatives: Nothing.

Reviewer: Not provided on Mon 25 Aug 2008 rated 8 out of 10.

We were impressed by the neatness and presentation of the hotel. The rooms were very clean, too. Our only complaint was that the beds were too hard and uncomfortable for our liking.

Positives: Included breakfast, neatness of hotel, close to attractions.

Negatives: Hard beds.

Reviewer: Not provided on Sun 24 Aug 2008 rated 1 out of 10.

This is a very noisy hotel with an impolite and aggressive staff. A smoking room with a different bed arrangement that we requested. It was noisy and overcrowded, I would never stay in a Holiday Inn again.

Positives: Nothing.

Negatives: Smoking room, rude staff.

Reviewer: Not provided on Thu 07 Aug 2008 rated 5 out of 10.

Our balcony view looked like the view of an alley.

Positives: The buffet.

Negatives: Just not impressed at all.

Reviewer: Not provided on Wed 16 Jul 2008 rated 6 out of 10.

The hotel was not bad. The problem we had was we were given 2 double beds. We tried to get it changed and had a lot of problems. We had to talk to the hotel manager to get things fixed. We were told to ask for her when we arrived. When we arrived and asked for her she came out and checked us in but was not a very nice person. She was not very customer friendly. I did like the hotel but staff could be a little friendlier.

Positives: Breakfast was good, but crowded.

Negatives: Bed was not real comfortable.

Reviewer: Not provided on Wed 16 Jul 2008 rated 3 out of 10.

Other than the location, I was very disappointed in this hotel. Service was poor, room was dirty and the staff was not very knowledgeable. Bathroom towels had hairs in them, evidence of mold in shower/tub area.

Positives: Location.

Negatives: Checked in late and room was not available. Was given a room with a king bed instead of 2 doubles. Floor under AC unit was wet and moldy smelling.

Reviewer: Not provided on Fri 11 Jul 2008 rated 7 out of 10.

I am a big fan of the Holiday Inn Express' and enjoyed the stay overall. I did not like the fact that after the first night at the hotel our towels were not replenished and the location of the hotel; which is away from all the activities of the Downtown area. The hotel was clean, the staff was friendly but the location of the hotel is its only downfall.

Positives: The bed was very comfortable and restful, much more than my own bed. I felt rested after each stay.

Negatives: I did not like the location of the hotel. Not easy to get to from the Downtown activities.

Reviewer: Not provided on Wed 09 Jul 2008 rated 5 out of 10.

We were placed in a room that was about the canopy to the main entrance. Every other room in the hotel either has a balcony or a better view. Our view was of canopy. The bed sheets were stained and the room had a musty smell.

Positives: Close to downtown mackinaw city.

Negatives: The sheets were stained and the room was in the worst location of the hotel.

Reviewer: Not provided on Thu 03 Jul 2008 rated 9 out of 10.

Nice hotel overall.

Positives: Location.

Negatives: NA.

Reviewer: Not provided on Thu 29 May 2008 rated 3 out of 10.

It was alright. The room was somewhat clean, but it smelled funny. Dirty sheets were on the bed but housekeeping changed them.

Positives: Location was good.

Negatives: The Smell.

Reviewer: Not provided on Wed 28 May 2008 rated 7 out of 10.

Good for business travel good location large bathroom.

Positives: Free breakfast.

Negatives: Less space in lobby.

Reviewer: Not provided on Wed 26 Mar 2008 rated 9 out of 10.

Had a great time thanks.

Positives: Loved the pool and sauna.

Negatives: Lids did not fit on coffee cups dangerous.

Reviewer: Not provided on Mon 03 Mar 2008 rated 2 out of 10.

The motel was very slow; few people stayed in this 3 story place (we arrived around 10:30pm). They would only give us smoking rooms even though other rooms were available. Staff seemed to hate us from the beginning because we had a cheaper rate from the internet. I asked for a non-smoking room for one of our families because of severe asthma & allergies for 2 of their family members. They had already refused the family's request to change. I have not yet contacted the manager, but certainly plan to do so.

Positives: Overall, I will not stay there again.

Negatives: Customer service was below standard.

Reviewer: Not provided on Sat 29 Dec 2007 rated 9 out of 10.

We had an enjoyable stay. The staff was polite and accommodating. The facilities were comfortable. We left late on the day of our final night stay at approximately 12:45 p.m. Upon our return at approximately 10:30 p.m. The room was in the same condition as when we had left.

Positives: Accommodations for pets.

Negatives: Our room was not cleaned prior to the last night of our stay.

Reviewer: Not provided on Wed 29 Aug 2007 rated 8 out of 10.

Wish they could have handled my request for a non smoking room! I explained to them I have breathing problems, but it made no difference. A couple of the workers were hard to understand and when I called to see if they could help me out with a raised toilet seat she did not know what I was talking about so said she would call back and never did. Believe, their literature stated the hotel would provide handicap equipment if needed.

Positives: Housekeeping staff pleasant & continental breakfast handled well.

Negatives: Had a problem using the toilet in the bathroom as they are low and I have physical problems.

Reviewer: Not provided on Sun 26 Aug 2007 rated 10 out of 10.

Great place to stay right next to the Bridge, Wi-Fi, great continental breakfast, and pool for the kids are all a plus.

Positives: Great continental breakfast; high speed Wi-Fi; nice pool.

Negatives: Limited parking, hotel was full.

Reviewer: Not provided on Sat 04 Aug 2007 rated 8 out of 10.

Hotel was very clean, the bedding was very comfortable, the continental breakfast was great, and the price was reasonable.

Positives: Clean, comfortable.

Negatives: Parking lot too small.