SpringHill Suites

Reviewer: Not provided on Sat 27 Aug 2011 rated 10 out of 10.

I couldn't be more pleased with the hotel. The room was a suite! It has wonderful, clean facilities, a friendly staff, and an outstanding breakfast buffet.

Positives: Wonderful staff and outstanding facilities.

Negatives: The hotel was hard to find. It was quite a ways off the highway, and hard to find in the storm.

Reviewer: Not provided on Mon 22 Aug 2011 rated 7 out of 10.

Room was clean and quiet. The hallway had wall paper torn. Would stay again.

Positives: The breakfast was outstanding.

Negatives: The Coke and Pepsi Machines did not work.

Reviewer: Not provided on Mon 08 Aug 2011 rated 9 out of 10.

Great hotel for business travelers with ample work space and accommodating staff.

Positives: The set up of the room, the complimentary breakfast, and the friendliness of the staff.

Negatives: Bathtub was dirty.

Reviewer: Not provided on Fri 04 Jun 2010 rated 9 out of 10.

I was overall very pleased with this hotel, the rooms were nice and comfortable, very clean,and in a nice location.

Positives: Location and cleanliness.

Negatives: Many workers did not understand/ speak English.

Reviewer: Not provided on Fri 23 Apr 2010 rated 8 out of 10.

Very nice.

Positives: Very clean.

Negatives: Room was small.

Reviewer: Not provided on Mon 26 Oct 2009 rated 8 out of 10.

Great breakfast on the weekend. Wonderful room layout. Nice appliance options in the rooms. The mini mart was a very good addition as well. Definitely family friendly environment.

Positives: The room layout and appointments were unexpectedly nice and well thought out by hotel management and planners.

Negatives: Breakfast ending early during week days.

Reviewer: Not provided on Tue 04 Aug 2009 rated 1 out of 10.

I had reservations for 2 rooms. I had to cancel the reservation for 24th. On 25th a family member called the hotel to see if we had arrived. She was told the reservation had been canceled. She called me to ask why the reservation was canceled. I then called the hotel to confirm my reservation for that day. I was told the reservation had been canceled. The desk person said she had 2 adjoining rooms available on the 1st floor and was blocking them as we spoke. On arrival we were told the rooms had been give to someone else. We had to take 1 room on the 3rd floor and the other was a handicap room on the 1st. We had no choice but to accept the rooms. We were traveling together in 2 groups. I had secured both reservations with my credit card. I keep a small credit line on that card. It's mostly used for securing reservation. I tried to use the card on the 27th in Ann Arbor, Mi. The card was declined. I called to ask why and was told there were charges on hold on the card. After the reservation trouble, we decided to drive back to Lansing to get the problem resolved. I was told that there were charges for smoking in the room by the other party on the card. I was also told they smelled smoke in the room we stayed in (no one in my party smoke). I was also told that I was registered for that night as well. I was told that if I smoked in the room I would be charged for that as well. After about an hour of discussions and several calls to the credit card company, I was able to get the matter resolved. The problems from the hotel cost me a lot of stress and well over 2 hours of driving time. I lost over 3 hours in my return trip home because of the problems. I did not get as much as an apology from anyone. So, traveler beware. Check your credit card charges carefully after staying with this hotel. Also, confirm your reservations and maybe you can get the room you were promised.

Positives: The room was clean.

Negatives: They don't know the meaning of reservations/check credit card charges before you leave.

Reviewer: Not provided on Tue 24 Feb 2009 rated 9 out of 10.

Good appearance, well managed and upscale. It was a pleasure to stay with Marriot and would do it again.

Positives: I enjoyed the stay.

Negatives: No negatives.

Reviewer: Not provided on Thu 30 Oct 2008 rated 1 out of 10.

Visitors beware! We stayed at this hotel one night on Oct. 17th and left on the 18th. We found the room to be satisfactory but were down at the very end of the hall. The front desk staff seemed friendly, smiling when you walked past or just not there at all. The breakfast was okay, limited selection of breads/rolls and a fried egg with undercooked sausage. I'd go for the oatmeal that seemed the safest next to fresh fruit. All seemed normal for a stay of one night and a place to rest. The next week back in Illinois we checked our visa account and found that the hotel had charged us an additional $140. I called to find out what this was all about and was told a couple of different things before coming to the final answer. First I was told they were unsure, second I was told that we had used a meeting room, which wasn't the case. Lastly I was told that there were items missing from our room upon search the next day or two after our stay. I was told that I wasn't being accused of stealing but that a comforter and two pillows were missing from our room. We stayed for one night, had a very small suitcase and I told them to check their surveillance to see that we did not take these items. I was told to leave a message for the Operations Manager to talk about this situation. Several hours later he called me back and continued to tell me there was nothing he could do about this, that our room was inspected before our arrival and all of those items were there and after we left they were gone. I tried to explain to this man that we in no way took these items. My husband is an Elite Marriott rewards member who has stayed in 33 different Marriott hotels this year alone and not once has he taken a thing. We wouldn't start now it's not worth it. After much arguing I was told that this case was closed and they would not reverse the charge and that was their final decision. Beware. I am sure they have done this before and it may have gone unnoticed on someone elses part, but not us. We are going to continue to fight this issue. We are not thieves! I do not recommend staying at this hotel.

Positives: Liked nothing!

Negatives: The staff is not professional.

Reviewer: Not provided on Thu 03 Jul 2008 rated 9 out of 10.

This hotel was actually further than we wanted to be, but I would consider staying there again. It was very nicely decorated. The beds were very comfortable.

Positives: My son loved the pool. It was just the right temperature.

Negatives: Pool & spa could have been a bit cleaner.

Reviewer: Not provided on Wed 23 May 2007 rated 4 out of 10.

Many of the non-smoking rooms had been smoked in. That's bad. This was my experience and I heard it from another guest in another room.

Positives: Breakfast host was very pleasant.

Negatives: The room I requested had been smoked in. They did not have another room like I requested. And they offered nothing to make the situation better.

Reviewer: Not provided on Thu 21 Sep 2006 rated 8 out of 10.

I enjoyed my stay at this hotel. The front desk staff was accommodating and friendly. The rooms and other areas were clean and well maintained. I loved the colorful decor.

Positives: The hotel was clean and comfortable. The decor was pleasant.

Negatives: The pool is too close to the lobby and the lobby area was wet.

Reviewer: Not provided on Wed 20 Sep 2006 rated 8 out of 10.

I enjoyed staying at this hotel. It was clean and comfortable. I loved the decor, bright and colorful. The staff was friendly and helpful, for the most part.

Positives: This hotel was very nice. The decor was very nice. It was also clean.

Negatives: The pool was too close to the lobby and swimmers would get the floor wet.

Reviewer: Not provided on Wed 17 May 2006 rated 3 out of 10.

When we entered our room the beds were not made and stuff was piled on the floor. Our room was switched and we were put into a smaller room. We went from non smoking to a smoking room. The hot tube was luke warm and the pool was freezing.

Positives: Location is close to stores and restaurants.

Negatives: Price is too high for this hotel.

Reviewer: Not provided on Wed 29 Mar 2006 rated 9 out of 10.

Hotel was nice, pool was smaller then I expected but the hotel was convenient to a lot of shopping and restaurants. The front desk staff was great.

Positives: The front staff was awesome. They were all very nice.

Negatives: The pool was way to small and my daughter said the only ice machine was on the second floor and we were on the first floor.

Reviewer: Not provided on Wed 05 Oct 2005 rated 10 out of 10.

This hotel was great. We were pleasantly surprised when we arrived. The rooms were spacious and the staff was very friendly.

Positives: Hotel staff extremely helpful with locating local attractions.

Negatives: Parking was a little inconvenient.

Reviewer: Not provided on Tue 16 Aug 2005 rated 10 out of 10.

The hotel was new and the decor was ver up to date. The staff was friendly and they offer breakfaast.

Positives: Very new and updated decor.

Negatives: The entrance(driveway) was confusing.

Reviewer: Not provided on Mon 15 Aug 2005 rated 10 out of 10.

This is better than the average hotel room. We would highly recommend it for cleanliness and warm welcoming staff and the rooms are all equiped with refridgerators, and microwave for your convenience.

Positives: It was better than we expected. Nice little suites with everything you needed.

Negatives: Location was out of our way but the when we got there we were pleased.

Reviewer: Not provided on Tue 09 Aug 2005 rated 10 out of 10.

Excellent value. Located on West side of Lansing but convenient to area.

Positives: Double top sheets, comfortable bed, waffle maker, USA Today.

Negatives: Very bright decor, entrance to hotel not easy to find as it is in shopping mall area.

Reviewer: Not provided on Thu 28 Jul 2005 rated 10 out of 10.

The hotel was very nice, clean, and comfortable. THe staff was friendly. The reservation went well beyond my expectations.

Positives: Nicer than expected

Negatives: We had to switch rooms 3 times.

Reviewer: Not provided on Mon 25 Jul 2005 rated 10 out of 10.

We thoroughly enjoyed this hotel. Lots of shopping and restaurants close by.

Positives: Everything was fresh & room was large enough for 5 people. Enjoyed the pool; breakfast was excellent.

Negatives: Difficult to get around pull-out couch.

Reviewer: Not provided on Thu 07 Jul 2005 rated 8 out of 10.

This hotel was really wonderful. It was like I had my own apartment. The decor was nicely done. All of the furniture was very comfortable. The internet service was also a major plus. Having a kitchenette in my room was a very pleasant surprise. The double closet was also a very nice touch. I noticed that there were rooms on my floor that were built to accomodate persons in a wheelchair as well as a room that was for deaf persons, this is the first time I have seen this accomodation available in a hotel and I must really commend them for their foresight.

Positives: The continental breakfast was very good.

Negatives: The satellite TV, cable would have been nice.