Country Inn & Suites

Reviewer: Not provided on Sun 30 Jan 2011 rated 4 out of 10.

We were very disappointed the pool was not heated! The purpose for our trip was to swim and relax in the hot tub, the pool was freezing at about 55 degrees, our kids could not get in it was freezing them I let them in for about 5 minutes and their lips were turning blue! They hated it! The hot tub had so much chlorine in it that I could only last 5 minuets, my husband who didn't get into the hot tub could not even stay in the pool room the ventilation was so bad.

Positives: The staff was wonderful.

Negatives: The pool was not heated! The was the reason we stayed it a hotel so our kids could swim.

Reviewer: Not provided on Mon 26 Apr 2010 rated 10 out of 10.

Highly recommended for that area.

Positives: Location.

Negatives: Parking spots are small.

Reviewer: Not provided on Mon 04 Jan 2010 rated 10 out of 10.

Great place to stay.

Positives: If was very comfortable.

Negatives: I wished they had dining.

Reviewer: Not provided on Thu 03 Sep 2009 rated 8 out of 10.

The hotel was average but great location for shopping.

Positives: Across the street from Prime Outlet Mall.

Negatives: Found the odor of the indoor pool was very strong.

Reviewer: Not provided on Tue 30 Jun 2009 rated 9 out of 10.

The Country Inn is a welcoming location with good service and accommodations. The pool is small sized, but there is an accompanying sauna. They offer free cookies at the desk, which are available most of the time. Checking in is quick and easy. The room was clean and inviting. The room that we had offered a king sized bed, sofa bed, television and wi-fi hook-up. The bed was very comfortable and afforded a comfortable sleep. The bathroom was adequate for its purpose. A closet with extra pillows and blankets was available.

Positives: I liked having good cookies available at the front desk.

Negatives: The televsion signal was not very clear in channels 20 down.

Reviewer: Not provided on Sat 11 Apr 2009 rated 4 out of 10.

I would not recommend this hotel if you plan to use the pool. The water was extremely cold and the chemicals were bad.

Positives: Cookies & location.

Negatives: Cleanliness & pool.

Reviewer: Not provided on Wed 08 Apr 2009 rated 2 out of 10.

Our stay at the Country Inn and Suites was less than desirable. The pool had no towels and when we asked for some the receptionist replied, It's almost time for the pool to close and they're in the wash. We were already in the pool! We need to dry off! The breakfast was horrible, not refilled, not staffed. In general the service was less than I would expect at any establishment. We will not return.

Positives: Close to outlet mall.

Negatives: Terrible customer service.

Reviewer: Not provided on Sat 13 Sep 2008 rated 3 out of 10.

Man at desk was on phone. Appeared to be talking to a friend. We had to wait for him to finish before he would check us in. Not very charming. Left luggage in room and went out to see city. Came back in evening. And turned one of the beds down and found old sheets on the bed, with the bedspread and blanket and sheets with vomit on them. Called desk. Someone came up from desk in an hour and changed the bed.

Positives: Good location.

Negatives: Vomit in bed.

Reviewer: Not provided on Mon 11 Aug 2008 rated 8 out of 10.

Staffs were friendly, common areas were clean. Unfortunately the hallways smelled highly of cigarette smoke. The breakfast room was way too small, we could not find a seat so we could not utilize the free breakfast.

Positives: Friendly staff, great location.

Negatives: Breakfast room too small-could never get a seat so we didn't utilize free breakfast.

Reviewer: Not provided on Wed 07 May 2008 rated 9 out of 10.

If we go back down to Birchrun we would stay at the same motel we were very please with the surrounding etc. Thank you.

Positives: Very clean, very pleasant staff, good food, right place close-by for shopping. Very please.

Negatives: Nothing.

Reviewer: Not provided on Fri 22 Feb 2008 rated 9 out of 10.

I would definitely stay there, again.

Positives: I loved the location. We were in Birch Run to shop and the hotel was located right across the street from the outlet mall. Awesome!

Negatives: I did not like the area where we ate breakfast. Breakfast was included with the room (great), but the area we ate in was too small and crowded.

Reviewer: Not provided on Wed 30 Jan 2008 rated 5 out of 10.

Over all the hotel was ok, the indoor pool was freezing! The room was very small, but the hotel itself was clean, good location, and friendly staff.

Positives: Location and staff.

Negatives: Indoor pool was VERY COLD, room was VERY small.

Reviewer: Not provided on Wed 02 Jan 2008 rated 8 out of 10.

Warm and inviting, clean & bright, nice large room, comfortable bed. Would stay here again!

Positives: The hotel was had a warm inviting lobby was nice and clean and located very near the outlet stores.

Negatives: The breakfast dinning area was too small for the number of people.

Reviewer: Not provided on Sun 16 Dec 2007 rated 9 out of 10.

The room was nice and comfortable but the wireless internet didn't seem to work. The signal kept cutting out, and I needed the web in my room for work. I called and was told the person at the desk knew nothing about the connection or how it worked. I'm a network engineer and it was important to have web access and one of the reasons I choose to stay.

Positives: Location to the mall.

Negatives: Little or no wireless connection internet didn't work.

Reviewer: Not provided on Mon 03 Sep 2007 rated 9 out of 10.

The hotel is great-this was my second stay there. I travel with two teenagers and we made use of the pool and hot tub. The location is prime and I would stay there again.

Positives: Location-friendly staff.

Negatives: There were mechanical problems in the kitchen area for breakfast-staff said a breaker had blown and did not know how to fix it.

Reviewer: Not provided on Fri 27 Jul 2007 rated 10 out of 10.

This is a great hotel with a great location. I would recommend this hotel to anyone wanting to stay in the Birch Run area.

Positives: We liked the location of the hotel and the friendliness of the staff.

Negatives: There is nothing that we didnt like about this hotel.

Reviewer: Not provided on Wed 11 Jul 2007 rated 9 out of 10.

I think the cleaning people should allow the reside to decide if the shampoo and conditioner are empty or not. didn't like not knowing there was county tax included above the price. Would like to be reimburse for head and shoulder ultimate shampoo (dark blue bottle).

Positives: Elevator.

Negatives: Cleaning person took my head & shoulder shampoo, & conditioner the pool was too small only 4ft deep not enough room to swim before you hit bottom.

Reviewer: Not provided on Mon 09 Jul 2007 rated 3 out of 10.

The hotel was nice, but the staff was unfriendly and did not seem to now what they should do when people came early. We knew we were too early but we were told we could not check in at all. The next family came and they were given cards, but no room # (they asked for early check in). The next family that came was allowed to check in so I asked to be checked in too, and she acted discussed and handed me the form. She said we all could check in around 1:30. It was 3:00+ before we got rooms. Just tell the truth right from the start--we would have been happy with that!

Positives: The location was excellent and there was an elevator; the rooms were clean.

Negatives: 4 families to check in; 2 asked for early; did not get and all of us got the runaround.

Reviewer: Not provided on Thu 15 Mar 2007 rated 6 out of 10.

Nice location, I liked the cottage-like atmosphere of the lobby. The temperature of the entire hotel was too hot. Had to keep our room windows open all night to keep comfortable. Mattresses not good, had poor sleep. Pool is small, but kids did enjoy it.

Positives: Location, cottage like feeling in lobby.

Negatives: Too hot, entire hotel was warm. Slept with windows open all night. Poor mattresses.

Reviewer: Not provided on Mon 04 Dec 2006 rated 9 out of 10.

We would not hesitate to stay at this particular motel again when traveling to Frankenmuth.

Positives: Convenient location, friendly and efficient staff.

Negatives: N/A

Reviewer: Not provided on Sat 23 Sep 2006 rated 10 out of 10.

Very nice, very comfortable, conveniently located, friendly staff.

Positives: We like the country decor.

Negatives: There was confusion about who was going to charge us (them or you).

Reviewer: Not provided on Mon 14 Aug 2006 rated 10 out of 10.

Pool and Jacuzzi were very family friendly. This was a very convenient location and allowed us to visit not only Birch Run mall area but Frankenmuth as well.

Positives: Staff were very courteous.

Negatives: Difficult to find using map directions. streets poorly marked.