Courtyard

Reviewer: Not provided on Thu 09 Jun 2011 rated 10 out of 10.

This hotel was very nice, clean and modern. The lobby was very high tech with a smart board to allow you to search for local places of interest. The staff was very helpful at answering questions. I left an item behind in my room and they found it and kept it at the desk for a friend to pick up the next day. Great service!

Positives: Clean, modern and very friendly staff.

Negatives: Great pool and whirlpool but I couldn't get wet, a sauna would have been awesome.

Reviewer: Not provided on Tue 02 Feb 2010 rated 9 out of 10.

Excellent hotel. Very friendly staff and clean rooms and inviting lobby.

Positives: Cleanliness.

Negatives: No fridges in rooms.

Reviewer: Not provided on Mon 11 Jan 2010 rated 7 out of 10.

Front-desk staff was dismissive about lack of internet service. A call to their tech support (20 minutes on hold) solved the problem, and then the front desk clerk called to tell us there was no problem in the first place. When I told him there had been a widespread outage for this WiFi service and that LodgeNet had fixed it for us manually, he had nothing to say. Otherwise, the hotel was very clean, new, comfortable. It's just a shame that a business hotel like this has no clue about their WiFi system and doesn't seem to think it's important.

Positives: Very clean and modern.

Negatives: Complimentary WiFi service didn't work on two visits.

Reviewer: Not provided on Mon 04 Jan 2010 rated 9 out of 10.

Lovely clean hotel and<BR/>great beds.

Positives: My in town company that stayed there really felt comfortable (the room was for them, not me).

Negatives: No continental breakfast.

Reviewer: Not provided on Mon 28 Sep 2009 rated 10 out of 10.

The staff is very friendly, helpful, knowledgeable, and accommodating.

Positives: Almost everything.

Negatives: Nothing.

Reviewer: Not provided on Fri 06 Feb 2009 rated 10 out of 10.

This hotel is a great choice for clean, safe rooms. They are not over the top luxury, but you also won't be wondering if the sheets are clean enough to sleep on. The staff is friendly and sincere!

Positives: Hotel was clean, and staff was friendly.

Negatives: Bad bath products, no business center, free wireless in rooms.

Reviewer: Not provided on Wed 17 Sep 2008 rated 10 out of 10.

Clean and up to date hotel. Comfortable beds and modern facilities. Good value.

Positives: Comfortable beds, everything is up to date.

Negatives: Location is fine but you still need a car to get to Downtown Ann Arbor.

Reviewer: Not provided on Sun 07 Sep 2008 rated 8 out of 10.

Great location, will stay again.

Positives: Great location.

Negatives: Somewhat noisy.

Reviewer: Not provided on Thu 21 Aug 2008 rated 10 out of 10.

Excellent value for the price. Quiet location. Easy-to-find.

Positives: Very convenient location.

Negatives: No continental breakfast (but there was a Tim Horton's across the street).

Reviewer: Not provided on Tue 05 Aug 2008 rated 9 out of 10.

Clean, family-friendly, with helpful staff. I would stay at this hotel every time I travel to Ann Arbor or Metro Detroit area.

Positives: The person at the front and all of those with her were friendly and helpful!

Negatives: They got me a king bed, and I needed two queens.

Reviewer: Not provided on Wed 16 Jul 2008 rated 10 out of 10.

We really enjoyed our stay here. The location is perfect and there were so many different things you could do here. Tons of restaurants and stores to go shopping. Along with the staff and pool with exercise room. They also had a washer and dryer at your deposal.

Positives: The location/the pool and exercise room along with the fact there was a restaurant in the hotel.

Negatives: NA.

Reviewer: Not provided on Thu 05 Jun 2008 rated 10 out of 10.

Excellent hotel. Rooms are appointed nicely with new large LCD screens. The restaurant for breakfast was fast, efficient, and liked to take on special orders. The restaurant even had baked goods from Zinger men!

Positives: Great service, nicely appointed rooms.

Negatives: Location is 3 miles from U of Michigan campus.

Reviewer: Not provided on Wed 04 Jun 2008 rated 10 out of 10.

Very pleasant stay. Wish I could have been there longer than one night.

Positives: They have great cookies complimentary at the desk!

Negatives: I wish they would have accommodated my request for a queen bed - even though I am a high rewards member with their hotel.

Reviewer: Not provided on Mon 02 Jun 2008 rated 7 out of 10.

I was very satisfied with the room and the overall hotel, but felt that with no restaurant nor bar facility over the weekend, that it was limited in its overall ability to serve a leisure traveler's needs. With that one change (at least a bar with bar food at night!), it would jump a grade easily.

Positives: Nice and comfortable room.

Negatives: For hotel of this type and rating, there was no restaurant or bar facility on the weekend!

Reviewer: Not provided on Fri 25 Apr 2008 rated 7 out of 10.

The first weekend we booked at this hotel, I had called to see about the pool on Wednesday. They assured me that the pool was very nice. We arrived Thursday. On Friday morning we had breakfast, the staff said the pool was beautiful. We went to the pool and it was under construction the day before for repairs. The following weekend we went to check in. The pool was backing up and running, but was not clean. There is no dinner or room service in the evening on Friday and Saturday night.

Positives: The breakfast and the breakfast staff were pleasant. The flat screen TV was novel.

Negatives: Donna the welcoming agent was abrupt and condescending.

Reviewer: Not provided on Thu 10 Apr 2008 rated 4 out of 10.

Nice hotel, with declining maid serves 2nd, 3rd and 4th my room was so far away from water heater that at any other time then the wake up hours, it took a bathtub full of water before getting warm water, to get a hot bath, you, had to waste a sinful amount of water and if wishing a warm shower to rinse off after a bath, forget about it. Maid also broke toilet seat, finding broken hinge of seat on floor. Reported this to front desk, did not get fixed the next day so had two full night of a slip and slid toilet seat. Fun stuff on the up side nice staff good location.

Positives: The staff was very friendly.

Negatives: It took five minutes to get warm water only when hotel was full did water get hot.

Reviewer: Not provided on Thu 20 Mar 2008 rated 9 out of 10.

I have stayed in this hotel twice now and each time the room was comfortable. The room actually smelled good. Quiet, clean, comfortable. Oh, and the beds were super comfortable too!

Positives: The beds were super comfortable!

Negatives: The pool was not open late.

Reviewer: Not provided on Sat 23 Feb 2008 rated 9 out of 10.

I really enjoyed my stay at this hotel, from reading all of the reviews about hotels in Ann Arbor, I figured no-matter where we stayed it would be a dump, but Courtyard by Marriot settled that the minute I walked into the lobby. Very clean, modern look and extremely accommodating staff. I would recommend this hotel to anyone who wants to stay in Ann Arbor. The entire building is smoke-free which adds 2 stars to any hotel in my book.

Positives: Front desk was very kind and helpful, and close to everything we needed to get to.

Negatives: I wish there was an actual restaurant. Menu and all.