Clarion Hotel & Suites BWI Airport North

Reviewer: Not provided on Thu 15 Jul 2010 rated 2 out of 10.

Staff at front desk are OK. One of the sales representative forgot why we needed to shift to jacuzzi room in Sleep Inn by paying extra and messed up the arrangement making us lose a day off from work to be back to the same room with previous arrangement of the contract. She kept harassing us with repeat phone calls after all was done and settled wasting more of our time and disrupting our peace in spite of clear instructions. Then later the next day we get an email stating additions of new policies to the previous contract after being charged upfront for a month. Very unfair.

Positives: Close to light rail.

Negatives: Unfair change of policies after misbehavior from the sales person.

Reviewer: Not provided on Wed 30 Jul 2008 rated 4 out of 10.

The staff was very friendly, but the hotel was extremely hard to find even my GPS took me to the wrong hotel. The area around the hotel did not have many dining establishments around. I honestly feel that a cheaper hotel would have been a nicer place do to the fact the hotel just looked run down inside.

Positives: The staff.

Negatives: Hard to find even my GPS took me to the wrong hotel.

Reviewer: Not provided on Wed 31 Oct 2007 rated 4 out of 10.

Customer service was the big point for me, and it was significantly lacking at this hotel. Did not stay in the hotel long term, so the rooms met my needs, however they did not exceed them by any stretch of the imagination. So for the price, it was lacking. .

Positives: Shuttle bus to the airport, proximity to light rail transport.

Negatives: Customer service was significantly less than adequate.

Reviewer: Not provided on Mon 03 Jul 2006 rated 2 out of 10.

The only good thing abut this hotel is that it is close to the airport and offers free shuttle. Each time I called to confirm my reservation, the desk staff claimed I had not made a reservation- they even told me I only paid for 1 night, when I prepaid for 2. They were rude and demonstrated no customer service as my daughter and I struggled to get our luggage onto a cart at mid-night. Would never ever stay there again. I will pay the extra money to stay at Marriott next time!

Positives: I was hoping breakfast world be ok - it wasn't.

Negatives: Rude, incompetent staff - smelly room, dull sheets.

Reviewer: Not provided on Mon 19 Jun 2006 rated 5 out of 10.

It was just O.K. My expectations were set pretty good. I still think that hotel personnel should be happy and upbeat, and this person was not. I would not recommend the hotel due to this person's attitude.

Positives: The Airport shuttle and the person driving the shuttle were outstanding.

Negatives: Front desk check in person was irritable and not friendly.

Reviewer: Not provided on Wed 07 Jun 2006 rated 7 out of 10.

Front desk staff were nice enough but seemed less than outgoing and often too busy to assist. Room was fine, furniture (couch) a bit stained.

Positives: Included breakfast.

Negatives: It was over priced for being as far from downtown as it was.