Best Western Envoy Inn & Suites

Reviewer: Not provided on Wed 28 Sep 2011 rated 8 out of 10.

A decent hotel with an amazingly friendly staff. I felt very welcomed. Bed was comfortable. Free full breakfast was an additional plus.

Positives: Excellent breakfast included.

Negatives: Sink was in main room with very bright lights rather than in bathroom.

Reviewer: Not provided on Thu 31 Mar 2011 rated 10 out of 10.

I would recommend this hotel to anyone.

Positives: The staff was extremely nice. The complimentary breakfast was great.

Negatives: Would have rather had 2 queens instead of 1 king. None available for the price.

Reviewer: Not provided on Thu 28 Oct 2010 rated 9 out of 10.

Quiet, clean, ordor free, delicious breakfast. Pool area looked inviting, but we did not use it.
Staff helpful and friendly.

Positives: The king size bed very comfortable, breakfast good, friendly wait staff.

Negatives: Nothing

Reviewer: Not provided on Sun 17 Oct 2010 rated 10 out of 10.

Beautiful room with very kind and helpful hotel staff. Best hotel stay I have had in a very long time.

Positives: Lovely room, excellent decor and very comfortable.

Negatives: Had handicap shower and water would flow out toward the toilet and I would have to mop it up everytime.

Reviewer: Not provided on Sat 04 Sep 2010 rated 1 out of 10.

The hotel was old and reeked of cigarete smoke in the downstairs restraunt/lobby area. There was a piece of plywood in the floor of the elevator. There were several small bugs on the sheets and comforter of one of the beds. We were given a new room immediately but we were unable to sleep well thinking about the possibility of bed bugs. The room was not well cleaned and the bed linens had hair on them and the comforters were filthy and full of stains.

Positives: The breakfast was good.

Negatives: We had bed bugs in our room. The lobby and downstairs smelled like smoke.

Reviewer: Not provided on Tue 20 Apr 2010 rated 9 out of 10.

Great location. Staff was very helpful and friendly. Hotel could use an upgrade but it was clean.

Positives: Surpassed my expectations. Another Priceline bargain.

Negatives: Sinks in the room.

Reviewer: Not provided on Wed 10 Sep 2008 rated 9 out of 10.

Great price for our trip, staff was very accommodating and room was clean, easy to get to quiet.

Positives: I liked the room and the set up of the facility, very good staff.

Negatives: The hot tub was unavailable the whole time as they could not get the chlorine level to a safe level.

Reviewer: Not provided on Thu 28 Aug 2008 rated 8 out of 10.

Nice place I would go back again.

Positives: Breakfast, room size.

Negatives: Slippery tile around the pool.

Reviewer: Not provided on Sun 17 Aug 2008 rated 9 out of 10.

I would highly recommend this location to all my friends.

Positives: Convenience, pool and accessibility to area attractions.

Negatives: No continental breakfast for children.

Reviewer: Not provided on Thu 07 Aug 2008 rated 2 out of 10.

When we go on vacation I want to be pampered and I don't know what it was the whole hotel especially in the hallways had a nasty odor. I didn't enjoy my stay, if we were staying longer I would have found a different hotel!

Positives: Can't tell you a thing.

Negatives: First room stuck of sewer smell, restaurant didn't even have the juice I wanted and we had to wait to get waited on and we were the only family their.

Reviewer: Not provided on Tue 22 Jul 2008 rated 7 out of 10.

Staff was very friendly, any questions and directions by phone was taken care of great. I believe, very helpful and friendly.

Positives: Quiet and comfortable.

Negatives: Public hot tub (spa) was far too small, and 2 daily visits there never were any courtesy towels at the pool, spa area.

Reviewer: Not provided on Sun 25 May 2008 rated 10 out of 10.

This hotel was a wonderful surprise. After a long day of driving the pool and hot tub were fabulous. I was pleasantly surprised how charming the room was. Most hotels choose awful color combinations like forest green and dark red. This hotel had warm beige and white that made the room seem cheery. The bed was luxurious and the bathroom was very modern and tasteful. I was disappointed there were no nearby restaurants for breakfast. The hotel offered bagels and cream cheese for $6.00. I felt having a continental breakfast included in the price would have made the hotel stupendous. I will stay there again but will hope for better coffee in the rooms and in the lobby.

Positives: The bed was incredibly comfortable. The colors of the room were gentle and sunny.

Negatives: The continental breakfast was not free. The coffee in the lobby was weak.

Reviewer: Not provided on Sat 24 May 2008 rated 10 out of 10.

The staff members were very friendly and helpful. The restaurant had affordable food and friendly service. The room was clean and very comfortable and had anything you need. If you needed something else they either had it at the desk or they knew somewhere close to get it. All in all it was a very pleasant stay and I will return over and over again!

Positives: They have the most comfortable beds I have ever slept in.

Negatives: Nothing.

Reviewer: Not provided on Wed 07 May 2008 rated 10 out of 10.

The hotel exceeded my expectations for this trip. When I think about the Best Westerns usually it's negative. However this one was great. The price was high but that is to be expected on Kentucky Derby weekend.

Positives: Clean.

Negatives: Price.

Reviewer: Not provided on Tue 29 Apr 2008 rated 8 out of 10.

This is a former Sheraton Four Points hotel and they must have purchased all of the in room furnishings from Sheraton as the bed and tables, etc. Are the same as a Sheraton? Room was very small with the sink in the room with the bed. Everything was very clear and much water pressure. I would recommend this hotel highly for the price.

Positives: One of the nicest hotels I've stayed at in this price range.

Negatives: Very small room.

Reviewer: Not provided on Tue 01 Apr 2008 rated 10 out of 10.

The room had lots of amenities and was very comfortable. The staff was friendly and really went out of their way to help. I would stay there again and recommend Best Western's to family and friends.

Positives: It was an incredible hotel room.

Negatives: It was all good.

Reviewer: Not provided on Fri 14 Mar 2008 rated 9 out of 10.

Only about 10 minutes from downtown Louisville, this is a reasonable hotel for short-term visitors. I found it to be quiet, easily accessible to major highways, close to shopping, and a very good value for the price. I would recommend this hotel to anyone traveling to Louisville.

Positives: Very comfortable bed and spacious room.

Negatives: Receptionist gave poor directions to hotel when contacted.

Reviewer: Not provided on Fri 11 Jan 2008 rated 8 out of 10.

I have stayed here before and it is of consistent quality. It is safe, staff is friendly. Good place to stay, it is my hotel of choice in Louisville. Basic, simple, comfortable beds clean, consistent. Nothing fancy but good.

Positives: Convenient, consistent quality.

Negatives: The room I had was laid out a little funny, but met my needs.

Reviewer: Not provided on Tue 01 Jan 2008 rated 10 out of 10.

The nicest lodging I can recall. Clean, quiet, comfortable; felt more like a fancy hotel.

Positives: Perfect.

Negatives: Cannot think of anything.

Reviewer: Not provided on Mon 10 Dec 2007 rated 8 out of 10.

Very nice the breakfast was 2 eggs toast and 1 meat; many other much cheaper hotels have a very much nicer breakfast. Sorry that just isn't enough food to fill anyone up.

Positives: Very comfy beds.

Negatives: The complimentary breakfast was no where near as good as cheaper hotels.

Reviewer: Not provided on Mon 10 Dec 2007 rated 9 out of 10.

This hotel was a quiet, out of the way, comfortable hotel. We were looking for affordable and comfortable around Louisville for our daughters hospital visit, and we found it. The staff was very friendly and the hotel was clean. We will stay at this hotel again when we have to go back to the hospital.

Positives: The restaurant staff was very friendly and helpful.

Negatives: Big square pillows on bed.

Reviewer: Not provided on Wed 28 Nov 2007 rated 7 out of 10.

The hotel could have used a more friendly and attentive presentation, and services.

Positives: It was in a convenient location.

Negatives: Did not reflect what was shown in the photos.

Reviewer: Not provided on Thu 01 Nov 2007 rated 1 out of 10.

After calling and confirming our reservation, when we arrived the room was not ready (1:00am). Had to make our own bed, and there were no toiletries. Very disappointed.

Positives: Convenient location.

Negatives: Room was dirty, bed not made, leaking ceiling, wet carpet and drapes, no toiletries.