Holiday Inn Louisville East - Hurstbourne

Reviewer: Not provided on Sun 31 Jul 2011 rated 1 out of 10.

If you like mold this hotel is for you! This is the second worst hotel I have ever stayed at and the first was open bay barracks during a deployment when I was in the military.

Positives: Nothing unless you enjoy mold.

Negatives: Mold, filth, old furnishings, disgusting carpets.

Reviewer: Not provided on Sun 26 Jun 2011 rated 1 out of 10.

When you first walked in it looked nice, then when I was told to go down the hall and I was the last room on the 2nd floor with no elevator I new this wasn't going to be good! I have 2 young children and hauling our stuff up a long skinny hallway and up a flight of stairs was unacceptable! I am even a priority club member and I didn't seem to be treated any differently. The rooms balcony door was wide open and the air didn't really work and they had no other rooms available. This wing of the hotel looks like a 1-1/2 star hotel, and I am being nice.

Positives: Nothing!

Negatives: I didn't like a thing about this hotel! I felt I was treated poorly!

Reviewer: Not provided on Fri 07 Jan 2011 rated 10 out of 10.

Overall this hotel was amazing! I will be sure to come back to the Holiday Inn on Hurstbourne lane, especially if I have more parties.

Positives: It was close to where I live, and was easy to find.

Negatives: The pool water was a little cold.

Reviewer: Not provided on Mon 08 Nov 2010 rated 7 out of 10.

The room was neat and tidy with basic amenities;<BR/>I stayed on the first floor and my room had it's own separate street entrance which was very convenient. It was the best thing<BR/>I liked about the hotel.

Positives: Location; easy access to hotel room from car parking.

Negatives: Nothing.

Reviewer: Not provided on Thu 04 Nov 2010 rated 10 out of 10.

This hotel was just right for our needs, however, the rooms do need to be looked after. The ceiling in our room had a plaster patch and the bathroom grout in the tub area needed to be cleaned just below the soap dish. Alright for showering but I would not bath in the tub. Staff was very friendly and we had no problems getting our needs attended to.

Positives: The lobby and restaurant were very upscale and up to date looking.

Negatives: The room we stayed in was tired looking and needed work.

Reviewer: Not provided on Sun 25 Jul 2010 rated 5 out of 10.

The hotel was not a 3 star hotel. It was more like a 2 star hotel. The only good thing about this hotel was the location and staff. The location was easy to find, and the staff was pleasant.

Positives: The location was decent and the room was ready upon arrival.

Negatives: The hotel was not as clean and updated as expected for that star rating.

Reviewer: Not provided on Sat 05 Jun 2010 rated 10 out of 10.

This was a great hotel to stay at: conveniently located, in a nice area, and for a reasonable price with all the amenities included.

Positives: I liked feeling safe in this hotel, being a young female traveling alone.

Negatives: There was no free breakfast.

Reviewer: Not provided on Mon 08 Mar 2010 rated 7 out of 10.

Overall, this hotel met my expectations. I am used to staying in 3 star plus properties and normally Holiday Inns fall a notch below most of the upper star properties so I did not expect too much more when I arrived.

Positives: The daily Priority Club open house.

Negatives: Access to rooms.

Reviewer: Not provided on Sat 20 Feb 2010 rated 9 out of 10.

Staff was friendly. Hotel and rooms were clean.

Positives: I was very satisfied with my stay.

Negatives: No complaints.

Reviewer: Not provided on Fri 18 Dec 2009 rated 9 out of 10.

The hotel met our needs for both services and pricing.

Positives: Met our needs for a low price.

Negatives: Friends stayed there same time for two nights and were woken up by a dog barking.

Reviewer: Not provided on Tue 06 Oct 2009 rated 8 out of 10.

Hotel was clean. Staff was friendly. Well worth the price.

Positives: The staff was very attentive.

Negatives: Traffic flow around the hotel was not good.

Reviewer: Not provided on Thu 17 Sep 2009 rated 7 out of 10.

OK stay. Better than 2 star, but not 3 star. Room stale smelling, and no complimentary breakfast. Staff not very friendly. Bed really comfortable, though.

Positives: Nice Lobby.

Negatives: Room had a stale smell and no breakfast offered.

Reviewer: Not provided on Fri 04 Sep 2009 rated 9 out of 10.

Beautiful. Breakfast could've been cheaper but I saved on the room by using Priceline. Friendly staff. Thanks John for directions and thanks housekeeping. the king size bed was WONDERFUL and the room was accommodating.

Positives: Gave great directions via phone. Friendly, got a crib for us and sheets last minute. Very NICE!

Negatives: Shower was stopped up.

Reviewer: Not provided on Wed 12 Aug 2009 rated 10 out of 10.

The hotel was more than I hoped for. Attractive, lots of stores and mall nearby. Walking distance to restaurants.

Positives: Great customer service

Negatives: I liked everything

Reviewer: Not provided on Thu 23 Jul 2009 rated 5 out of 10.

Driving up, I was quite surprised this was a 3star hotel. It's basically a motel attached to an older hotel. The lobby was nicely decorated, though the front desk person was not familiar with area and not too interested in finding information. Breakfast was excellent, and with kids eating free, was great on the pocket book. We were rather disappointed with the room. Many parts of bathroom were crumbling but the linens on beds were very nice. We were pretty bad out with the room service tray that stayed in the hall the entire time we were there. It may still be there, getting moldy! We were happy, though, that it was quiet.

Positives: Breakfast buffet excellent, food staff wonderful.

Negatives: Room had peeling wallpaper, toilet seat broken, food tray in hall entire stay.

Reviewer: Not provided on Sat 18 Jul 2009 rated 10 out of 10.

Upon our arrival, we found a broken glass in the ice bucket. We called the front desk. The manager himself arrived, and presented us with free breakfast coupons for my family. Excellent response. 2 days later upon entry to the hotel and completely different manager stopped us on the way in and offered my 2 year old any toy he wanted to pick from a box of new toys. Excellent. My son was delighted. The staff truly wants to make sure that your stay is excellent. The met and exceeded those expectations. During our one week of hotel stays, we actually left mid week and made a reservation at another upscale hotel supposedly 4 stars. It was my wife's birthday and we wanted to be treated in a luxurious manner. We were so let down by this other hotel. This Holiday Inn BLEW them away on ALL fronts. Food, friendliness, response, room, comfort. Across the board a big win for Holiday Inn. Thanks again for the awesome service and stay!

Positives: Excellent staff and response.

Negatives: Nothing.

Reviewer: Not provided on Mon 20 Apr 2009 rated 1 out of 10.

Dreadful! I never ever stay in Holiday Inn hotels as they are all the same. The hotel is a typical shocking run down, dirty Holiday Inn hotel I guess, I was given 3 different rooms upon my arrival. The 1st room was facing the restaurant (it was like being locked up in a prison cell), no natural light so I asked for another room. The 2nd room had plumbing issues and the room stank, I again asked for another room which was right next to the elevator. The whole hotel stinks, it is so dirty all over and all the 3 non smoking rooms I looked at all stank of cigarette smoke. The staff was friendly, but I would never ever stay there again and would not recommend anyone to go there. Probably one of the worst hotels I have ever stayed.

Positives: The only positive thing about my stay was when I checked out!

Negatives: Everything!

Reviewer: Not provided on Tue 14 Apr 2009 rated 10 out of 10.

Good location for traveling, close to highways that get you in and out of Louisville easily. Close to restaurants and activities.

Positives: Quiet, relaxing place to stay.

Negatives: All was great.

Reviewer: Not provided on Thu 09 Apr 2009 rated 7 out of 10.

Hotel seemed to be dated. It was described as 3 star upscale. We have used Priceline before and gotten 3 star that were nicer. Hotel is ok in a pinch, but would not chose to stay there.

Positives: Quesadillas were good.

Negatives: Less than expected based on passed staying with priceline.

Reviewer: Not provided on Mon 06 Apr 2009 rated 7 out of 10.

Nice clean room terrace area rooms have no elevator to second floor. Would have liked to have been in the nicer area of the building which was beautiful.

Positives: Beautiful lobby.

Negatives: Construction nearby, no elevator to room.

Reviewer: Not provided on Sat 06 Dec 2008 rated 1 out of 10.

This hotel has a serious problem of trying to be something it is not. They market the hotel as a high service, business oriented, convention type hotel. It is far from it. The night front desk manager is about as unaccommodating as a service person can be. Special request? She'll do her best to see it is ignored (such as switching rooms). I really believe her make up is that of a control freak. She will lie straight to your face - most likely to save herself extra work that is part of her job. The hotel spends a lot of money catering to their lobby & common areas (I'm sure for event sales), and neglect their guest rooms. An example is the hotel will have a happy hour pianist while a room with water damage and peeling wall paper is rented over & over for weeks. The rooms have walls that are paper thin & depending on the floor may have older furnishings or lack amenities (luggage stands & clothes hangars). It is common to find numerous items in the room missing or in disrepair. Families & partier are placed in rooms directly next to business guests - assuring a lack of rest. The hotel advertises a free USA Today to your door each day - they never deliver (literally). This speaks of laziness & lack of service!The restaurant is over priced and food of poor quality. Do yourself a favor and visit restaurants next door such as Friday's and Joe's Bayou instead of eating this slop. Other than the front desk battle ax mentioned above, there are some nice, friendly employees, but the number has fallen in recent years & the newer ones appear to lack training in customer service. The house keeping staff is below average. I have stayed in rooms that were clean in this hotel. However, I have stayed in many more rooms here that lacked attention to detail for cleanliness or maintenance. Perhaps most disturbing was an out break of bedbugs in Nov 2008. This hotel & their sales staff will tell you they are like a Marriott. They are far from it! It is a Holiday Inn and not a very good one.

Positives: Complimentary internet.

Negatives: Front desk staff, cleanliness, noise.