Residence Inn

Reviewer: Not provided on Sun 10 Jul 2011 rated 6 out of 10.

Nice hotel.

Positives: The breakfast.

Negatives: People drinking in pool. Loud in rooms.

Reviewer: Not provided on Tue 15 Feb 2011 rated 10 out of 10.

The lady at the front desk was outstanding. Very helpful and polite. Very clean rooms and hotel overall was very clean. I will be recommending this hotel to my business colleagues when they travel to Louisville.

Positives: Very friendly staff.

Negatives: Nothing to dislike.

Reviewer: Not provided on Mon 13 Dec 2010 rated 10 out of 10.

Hotel staff very friendly and helpful. Very clean in all areas. Room was large and very clean with a furnished kitchen. Excellent for extended stays. Highly recommended!!!

Positives: Large, comfortable room with furnished kitchen. Peaceful location.

Negatives: No dislikes.

Reviewer: Not provided on Wed 01 Dec 2010 rated 10 out of 10.

Excellent hotel, would stay there again in a heartbeat!

Positives: The room was clean and had a kitchen. It was like living in an apartment for two days.

Negatives: The time it took to check in.

Reviewer: Not provided on Wed 20 Jan 2010 rated 8 out of 10.

Overall a nice facility. Enjoyed the accommodations with the exception of the musty odor in the rooms I have stayed in.

Positives: Friendly staff and facility was keep as clean as you would expect.

Negatives: Room was clean but dated.

Reviewer: Not provided on Wed 09 Sep 2009 rated 8 out of 10.

Nice place to stay over all.

Positives: Nice area to shop.

Negatives: I don't like the idea of pets being allowed under any circumstance. They are animals.

Reviewer: Not provided on Mon 03 Aug 2009 rated 8 out of 10.

It's an older building, so the bath linens aren't too white. But the staff works very hard, and they feed you well.

Positives: The staff and management were very friendly.

Negatives: It was not Embassy Suites.

Reviewer: Not provided on Mon 29 Dec 2008 rated 10 out of 10.

Great room design. Quiet heating and air conditioning unit. Good carpeting. Comfortable bed. Roll in bed was comfortable. Bed sheets and bed spread very good quality. Excellent bathroom humidity control by exhaust fan. Excellent support of hotel staff to shift residents to nearby sister hotel for food and exercise during sprinkler explosion disaster in common areas.

Positives: Room layout, cleanliness, staff friendliness. Staff handled sprinkler explosion disaster exceptionally well.

Negatives: Everything was good.

Reviewer: Not provided on Mon 06 Oct 2008 rated 10 out of 10.

I felt the value was good for the money. The staff seemed eager to help you. The breakfast spread was diverse enough that you could choose something different each day. Residence Inn will be the first place when looking for a place to room.

Positives: The decor was pleasing and fit the room.

Negatives: Sausage was not served every day for breakfast.

Reviewer: Not provided on Tue 06 Nov 2007 rated 9 out of 10.

Superb value! Really the ideal hotel for its star level and price!

Positives: Excellent service, clean and modern rooms, great breakfast spread, excellent value.

Negatives: A bit far from downtown Louisville.

Reviewer: Not provided on Sun 25 Feb 2007 rated 8 out of 10.

The staff was friendly, the room was clean, well appointed, and breakfast was very good. It rained overnight during our stay and we discovered a leak in the window and notified the front desk. I give this hotel an excellent recommendation and will definitely consider staying there again.

Positives: The staff, room and breakfast were very good.

Negatives: The window in our room had a leak and it rained during our stay.

Reviewer: Not provided on Mon 04 Sep 2006 rated 10 out of 10.

Great hotel. Clean. Fast internet included along with a great breakfast.

Positives: Great service, clean and attractive great free internet.

Negatives: Nothing to report.

Reviewer: Not provided on Mon 19 Jun 2006 rated 10 out of 10.

Very clean and friendly. Many places to eat within walking distance. Great breakfast with a lot of choices. Nice warm pool and hot tub area. A bit out of the way. On far northeast side of town 19 miles from airport but easy drive.

Positives: Variety of breakfast items.

Negatives: Distance from airport more than expected.

Reviewer: Not provided on Thu 15 Jun 2006 rated 10 out of 10.

First time staying in a Residence Inn. Loved it.

Positives: Very nice rooms.

Negatives: N/A

Reviewer: Not provided on Wed 14 Jun 2006 rated 9 out of 10.

We were impressed with the Residence Inn NE's attention to detail. Our room was not just functional. It had many extras in the way of decoration (very nice bed covering) and they even gave us popcorn for the microwave and a truly fully furnished kitchen. The included breakfast was more than you could want, even bountiful fresh fruit and homemade waffles. Our hotel was 3 times as nice as the wedding party had and they paid $40.00 more.

Positives: The staff was friendly and welcoming. Our suite was very nice.

Negatives: Had trouble finding it. We had to search within a 3 block area for 10 minutes.

Reviewer: Not provided on Wed 14 Jun 2006 rated 9 out of 10.

The hotel is very nicely laid out. The pool and area around it was very clean. Same for the Jacuzzi although the walkway area probably needed cleaning around it at the end of the day. I was put into a handicapped room as they were running low on total rooms available. The Ethernet cable to get me on the Internet was on the floor instead of the table and once I found it, the clip that was to hold it in place inside the computer was broken off. They were prompt and polite about bringing me another one. I would have stayed longer but due to the storm, checked out before midnight in order to get home to my dog (I live in the same city as this hotel). Was surprised they wanted $100 extra for me to bring my dog with me.

Positives: The breakfast area let you get something to drink 24 hours a day.

Negatives: The pregnant woman that checked me in was not friendly at all.

Reviewer: Not provided on Wed 14 Jun 2006 rated 9 out of 10.

Residence Inn is conveniently located near restaurants and shopping. The hotel is very clean; the rooms are quite spacious; the employees deliver good service; and the breakfast is plentiful. My husband and I were pleased with the quality we received at Residence Inn.

Positives: Cleanliness, spacious room, good service, nice breakfast.

Negatives: Uncomfortable pillows-felt as if I my head was on the mattes instead of the pillow because it sank to the mattes.

Reviewer: Not provided on Wed 24 May 2006 rated 10 out of 10.

Motel was a great get away location .. lots of restaurants in the area. Would make north east Louisville a separate location from east Louisville.

Positives: Bedroom separate from TV and kitchen area is a definite plus.

Negatives: Hard to have a negative.... sausage or bacon might have been good with the breakfast.

Reviewer: Not provided on Wed 19 Apr 2006 rated 10 out of 10.

I was extremely pleased with the hotel, the staff was friendly, the facilities nice, including the pool, workout, & hot tub area. The complimentary breakfast was outstanding with hot selections, waffles, eggs, fresh fruit and yogurt in addition to the standard continental fare. I would most definitely recommend this hotel to others.

Positives: Great facilities, excellent complimentary breakfast, friendly staff.

Negatives: Nothing

Reviewer: Not provided on Tue 11 Apr 2006 rated 9 out of 10.

Friendly employees, good service. Clean rooms. Over all, a pleasant surprise for the money.

Positives: Clean, and near shopping, restaurants.

Negatives: Had to get blankets for sofa bed from front desk.

Reviewer: Not provided on Thu 30 Mar 2006 rated 3 out of 10.

Very unhappy with the night staff, as when we called for directions, he was unable to help and said he would call us back but never did. At 2:00 in the morning, we were not happy to wander around Louisville trying to find the hotel. The web directions were completely wrong and had us looking for the hotel about 1-1/2 miles away from where it actually was. There was a dirty towel hanging on the back of the bathroom door, and the breakfast area was out of food, understaffed and had insufficient facilities. The day staff apologized, but that was not a satisfactory solution.

Positives: Nothing.

Negatives: Rude nighttime staff; insufficient breakfast set up.