Holiday Inn & Suites Overland Park-West

Reviewer: Not provided on Tue 27 Sep 2011 rated 9 out of 10.

I like the hotel and recommended Holiday Inn anyway. Priceline. I've told twenty people this week about you. I'm in love.

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Positives: Convenient - HI priority member, like the hotels.

Negatives: No microwave or fridge in the room.

Reviewer: Not provided on Sat 24 Sep 2011 rated 10 out of 10.

Have stayed there before, will stay there again.

Positives: I felt safe there traveling alone.

Negatives: Getting out is somewhat of a challenge to get to I-35. No stoplight to turn left, so a U-turn is necessitated.

Reviewer: Not provided on Sat 04 Jun 2011 rated 9 out of 10.

Hotel was very nice. clean, great service at front desk.

Positives: Convenient to freeways.

Negatives: Long drive from airport.

Reviewer: Not provided on Tue 17 May 2011 rated 10 out of 10.

I enjoy staying here would do it again and again.

Positives: Clean, Fun , Relaxing Nice stay for the Price.

Negatives: Was not there long enough would have loved to have been. Nothing on there part.

Reviewer: Not provided on Mon 07 Mar 2011 rated 1 out of 10.

The greeter was not nice. They never stated that they were under construction. My ceiling behind the bedroom door looked rotten or moldy. Heater was full of all kinds of yuk and wall paper/border coming off the wall. TV remote never worked, called and asked for new one. They sent a person up and said they fixed it, nope still doesn't work.

Positives: Close to destination.

Negatives: Molded ceiling n my bedroom &amp; check-in wasn't good.

Reviewer: Not provided on Fri 21 Jan 2011 rated 10 out of 10.

Overall very pleased with the hotel and would stay there again.

Positives: Very clean and wonderful and friendly staff.

Negatives: No free breakfast.

Reviewer: Not provided on Wed 15 Dec 2010 rated 6 out of 10.

Staff friendly.

Positives: Close to the location that I was visiting.

Negatives: No complete indoor pool and the restaurant heating unit went out Sunday.

Reviewer: Not provided on Thu 16 Sep 2010 rated 8 out of 10.

The hotel was nice but the room needs new carpet and the wallpaper border needs to be redone. Otherwise I had a nice stay.

Positives: The staff and the air conditioner worked great.

Negatives: The carpet looked old/ dingy.

Reviewer: Not provided on Fri 16 Jul 2010 rated 2 out of 10.

Don't recommend staying here, not sure how Holiday Inn puts their sign on it.

Positives: Nothing.

Negatives: Almost everything, it was tired and dirty.

Reviewer: Not provided on Tue 15 Jun 2010 rated 1 out of 10.

Not clean and smelly. The phones did not work properly.

Positives: Front Desk Manager was Nice.

Negatives: Cleanliness.

Reviewer: Not provided on Tue 27 Apr 2010 rated 2 out of 10.

The hotel is well below average. It is supposed to be a non-smoking hotel yet someone next door to us was smoking and it seeped into our room.

Positives: Location wasn't bad.

Negatives: Hotel is non-smoking yet next door to us people were smoking and it came into our room.

Reviewer: Not provided on Sun 25 Apr 2010 rated 10 out of 10.

Good location, clean rooms and friendly staff.

Positives: Everything was right there loved it!

Negatives: I liked everything.

Reviewer: Not provided on Fri 19 Mar 2010 rated 4 out of 10.

The check-in was smooth and friendly. The hotel is located about 20 minutes to downtown Kansas City. There is nothing in walking distance around the hotel except a major highway. The pool area was filled with rusted furniture and there were bandages on the floor between the pool and hot tub. The hotel turned their water off the day we arrived, but no one told us this. We heard other travelers discussing the problem outside the hotel. The water seemed to work fine later that night, but the next morning the water was scalding hot and came out with no pressure. Upon calling the front desk to make them aware the employee giggled and said it was because they had a small leak in the lobby and the water had to be shut off. She offered no further explanation of when the water would be turned on. We have had maintenance issues at multiple hotels and in these situations the hotel prefers to not inform their guests of the problem. It is a shady business tactic to not have to offer concessions to guests.

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Positives: Check in was very friendly.

Negatives: Bandages around pool, rusty furniture, not working water.

Reviewer: Not provided on Mon 04 Jan 2010 rated 10 out of 10.

This hotel was top notch. The bed was more comfortable than my bed at home, and the linens were very nice on the bed. I was completely satisfied in every way.

Positives: It was very clean and comfortable.

Negatives: I liked everything.

Reviewer: Not provided on Tue 01 Dec 2009 rated 4 out of 10.

This hotel was 30 minutes from where I had intended being, it was also in the state of Kansas, not Missouri. It is not a 3 star hotel according to your previous ratings we have stayed.

Positives: Staff was extremely friendly and helpful with directions.

Negatives: The location, the beds, the overall room, old heating and cooling unit.

Reviewer: Not provided on Fri 11 Sep 2009 rated 8 out of 10.

Everything great except that housekeeping did not replace the coffee or cups.

Positives: Value.

Negatives: Housekeeping.

Reviewer: Not provided on Wed 09 Sep 2009 rated 9 out of 10.

I worked in the hotel business for 11 years and know what it takes to keep a hotel standing tall. This property was excellent when it came to my room and the lobby. Staff was friendly and helpful.

Positives: Well maintained and easy to find.

Negatives: Lights and

Reviewer: Not provided on Wed 19 Aug 2009 rated 8 out of 10.

Bed was good and a<BR/>pleasant stay.

Positives: Rooms were on the larger size, accommodated wheelchair.

Negatives: Furniture was old and was broken.

Reviewer: Not provided on Wed 12 Aug 2009 rated 4 out of 10.

Would have been OK except it felt dirty because of the smell. Everything was old and in need of upkeep. The hotel was OK for what we paid for it but definitely expected more from the pictures it shows on it's website. My son (9) actually said &quot;where did they get those pictures that you showed us from their website?&quot; It was definitely a let-down.

Positives: Convenient location, attractive outside, beds OK.

Negatives: Smells bad, not real clean, not 2.5 star quality- unfair rating.

Reviewer: Not provided on Thu 02 Apr 2009 rated 5 out of 10.

It was a typical holiday inn. Did not care for the bugs in the ice machine.

Positives: Minty soap.

Negatives: Bugs in the ice machine.

Reviewer: Not provided on Fri 20 Mar 2009 rated 9 out of 10.

Great hotel and excellent staff! Would recommend this hotel to anyone.

Positives: The staff was excellent. Very friendly and helpful!

Negatives: Did not have the pillows we ordered from the pillow menu.

Reviewer: Not provided on Thu 29 Jan 2009 rated 9 out of 10.

This is a great hotel to stay in. It is right off a major highway. There is a nice restaurant in the hotel. Very comfortable, some would say posh. All areas of the hotel were very clean.

Positives: The bedding is very comfortable. The lobby/common area is beautiful. Enjoyed the fireplace.

Negatives: Bathroom is not as updated as the rest, but fine.

Reviewer: Not provided on Thu 16 Oct 2008 rated 7 out of 10.

It is still a decent place to stay, but it appears to be on the verge of going downhill.

Positives: The staff was helpful and friendly.

Negatives: The first room had an awful odor and I requested another room. Well-lit parking space was hard to find.

Reviewer: Not provided on Tue 09 Sep 2008 rated 4 out of 10.

Found a hair on a pillow when we got into the room. The mattress was a cheap or old mattress with a foam pad. My wife and I could feel each others every movement in the king size bed. My spouse could feel it when I scratched my nose. Other than the hair on the pillow and the mattress quality, and the AC being extremely loud, it was nice.

Positives: Room comfort was nice enough.

Negatives: Mattress was terrible. AC was loud even on low.

Reviewer: Not provided on Thu 28 Aug 2008 rated 3 out of 10.

Would not go back.

Positives: Room was in poor condition, felt unattended.

Negatives: Room.

Reviewer: Not provided on Thu 28 Aug 2008 rated 9 out of 10.

It was awesome to stay at a nice hotel for a very good price.

Positives: Nice rooms and accommodations.

Negatives: Nothing.

Reviewer: Not provided on Wed 27 Aug 2008 rated 2 out of 10.

The beds were described to me over the phone as queen size but they were actually full size. We were two adults and 2 children and were extremely cramped and uncomfortable. When i asked if i could add a connecting room, I was told that the room connected to us was sold. Why couldn't they put us in different rooms? No one was very accomodating. We were literally flooded with water during a rain storm one evening during our stay. My daughter, who was in a crib by the window was drenched during the night. The only response to this was, "I will let maintenance know". Any time that i spoke with the front desk about certain amenities that should have been available. ie. free breakfast for the children, etc. The in room coffee was never refilled when the room had its daily cleaning, and the cleaning was not that thorough. We were definately not impressed or comfortable.

Positives: The water pressure in the shower.

Negatives: The rooms were not described accurately, the amenities described were not available to us.

Reviewer: Not provided on Sat 23 Aug 2008 rated 7 out of 10.

The rooms were comfortable, the staff was incredibly friendly. The hotel was in need of updating, but was very sufficient for the night we were there.

Positives: The rooms were comfortable and clean. Nice bedding.

Negatives: The carpets in the hallways were very stained.