Indianapolis Marriott Downtown

Reviewer: Not provided on Wed 07 Sep 2011 rated 10 out of 10.

The Marriott Downtown has several restaurants nearby and on site. If you need a taxi it's close plus there's a walkway connecting the hotel to the convention center. The rooms are comfortable, clean with the necessary amenities.

Positives: Convenient location plus a clean, comfortable, and quiet room.

Negatives: The pillows on the bed aren't comfortable.

Reviewer: Not provided on Sat 03 Sep 2011 rated 10 out of 10.

We enjoyed everything about our stay, and all the staff were friendly and helpful. We had a problem with the toilet in our room, and someone came very promptly to correct the problem, without us needing to follow up.

Positives: The central downtown location.

Negatives: The price for valet or self parking is high.

Reviewer: Not provided on Tue 30 Aug 2011 rated 9 out of 10.

I was impressed with the hotel and the staff were friendly while we were there. However, when I booked my room, someone on Marriott's end booked wrong date and then charged me with a no show fee. Thanks to customer service team, who was extremely polite, courteous, and helpful, got the problem fixed. I was very very impressed by her!

Positives: Walking distance to Colts game.

Negatives: They booked wrong date and charged me for no show fee.

Reviewer: Not provided on Thu 25 Aug 2011 rated 9 out of 10.

It was a great hotel, there was nothing they could do to combat the city working on the water. Even though we chose this place to stay the night after our wedding and night before our honeymoon, it wasn't a great start taking a cold shower that really was just a trickle of cold water, there was nothing the hotel could have done. It is a very nice hotel and the problem was fixed by the morning. It was just bad timing.

Positives: Wonderful staff. Went extra lengths to accommodate us.

Negatives: Water was not working well because of nearby construction work. Couldn't shower.

Reviewer: Not provided on Sat 30 Jul 2011 rated 10 out of 10.

We really only used this hotel for sleeping and it was a great night's sleep! The room was spic-n-span with a chair, ottoman, and a small desk. We never heard anyone else in the AM or PM, not even doors closing in the hallway. The staff was extremely friendly. One thing that I would expect from such a high-quality hotel is free Wi-Fi, however, they do charge a daily fee of approximately $12.95 for use. Overall, we would absolutely recommend this hotel again.

Positives: Within walking distance to many downtown events - including arenas, bars, and many restaurants.

Negatives: Parking was $28 per night. While we expected to pay for some parking, this was about twice the nightly rate we were expecting.

Reviewer: Not provided on Tue 14 Jun 2011 rated 8 out of 10.

Great deal! I would have payed regular price.

Positives: Very clean hotel with nice restaurants.

Negatives: Like every hotel downtown parking is ridiculous.

Reviewer: Not provided on Sat 11 Jun 2011 rated 8 out of 10.

Beautiful interior with friendly staff, clean comfortable room. Great view of Victory Field.

Positives: The location was great for the event we were attending.

Negatives: The pool was closed, this would have been a Huge disappointment if we were traveling with kids.

Reviewer: Not provided on Fri 10 Jun 2011 rated 10 out of 10.

Clean, comfortable, and friendly.

Positives: Very friendly staff.

Negatives: No free Internet, except for the lobby.

Reviewer: Not provided on Thu 09 Jun 2011 rated 7 out of 10.

Hotel had a nice lobby, polite staff, decent rooms, and excellent restaurant. However, there was no pool in operating order and we had to pay for parking. There was no wi-fi in the rooms. We had taken a laptop but would have had to go to the lobby to use it or pay a fee for in-room service with a manual hook-up.

Positives: Excellent restaurant.

Negatives: Had to pay $28 per day for parking and no pool.

Reviewer: Not provided on Tue 24 May 2011 rated 2 out of 10.

Checking in, we found our room to be a Double. I called the front desk and explained that we were on our Anniversary and had requested a King bed. We were told they could not meet our request, but would send us a complimentary gift. Their gift turned out to be a VERY small and VERY cheap bottle of champagne, which we did not drink. Needless to say, we spent very little time in our room that night and were quite disappointed that they could not do more to help us have a positively unforgettable night.

Positives: Very nice lobby and public areas. Starbucks conveniently located in lobby.

Negatives: Was

Reviewer: Not provided on Thu 19 May 2011 rated 10 out of 10.

Our room was clean, the staff was very friendly and the location is excellent.

Positives: Excellent location, rooms and staff.

Negatives: I wish parking (28 overnight) was cheaper.

Reviewer: Not provided on Fri 13 May 2011 rated 10 out of 10.

I have stayed at this hotel twice in the past two months. Both times were for leisure. Each time the rooms were clean, smelled fresh, and had comfortable beds. When I called down to guest services because my coffee maker didn't work, the guest services staff had it replaced within 5-10 minutes!! I will stay here again!

Positives: The room was clean and updated. The lobby was beautiful and staff was very welcoming. Like that there was a Starbucks in the lobby!

Negatives: I didn't like that breakfast wasn't included with stay.

Reviewer: Not provided on Sun 01 May 2011 rated 10 out of 10.

Very nice personnel, full service,excellent view, clean and convenient to downtown activities.

Positives: Great beds and wonderful in room tea.

Negatives: Ridiculously high parking fee of $28.00 per night. Desk clerk said I could not have my Marriott points.

Reviewer: Not provided on Wed 20 Apr 2011 rated 10 out of 10.

Excellent experience! Staff was very accommodating, the room was fantastic and the location is perfect.

Positives: Everything

Negatives: Parking is expensive, but is similar at all downtown hotels.

Reviewer: Not provided on Tue 19 Apr 2011 rated 8 out of 10.

Overall nice. However, I feel the staff didn't know as much or suggested as much for "to do's" as I would have liked. Also, restaurants were nice, however very nice feature in hotels to have complimentary buffet breakfast. Big value for little overall cost.

Positives: Location, having a pool with a 4 star rating.

Negatives: No free breakfast or complimentary drinks.

Reviewer: Not provided on Thu 14 Apr 2011 rated 8 out of 10.

While only a block from the newer Marriott hotel, the staff went out of their way to accommodate a few special requests I had. The location was excellent for all that Downtown Indy has to offer. Room was spacious and clean. My only complaint was the cost of valet overnight parking.

Positives: Without question the most accommodating and friendly staff, I have worked with in quite sometime.

Negatives: Outrageous cost for overnight valet parking for Indianapolis.

Reviewer: Not provided on Thu 14 Apr 2011 rated 10 out of 10.

Excellent hotel with expensive Parking. There are very few parking options close to the hotel under $28.00 per night. The parking garage across from the hotel does not allow overnight parking. The rooms are comfortable, but small. They would be too small for more than two adults. The business center and lobby are very nice and the hotel is located close to downtown Indianapolis and a huge choice of excellent restaurants are within walking distance.<BR/>The hotel was selling rooms for $239.00 and we purchased our room for only $65.00!

Positives: Very friendly staff. Nicely located in downtown Indianapolis, IN. The rooms where comfortable.

Negatives: Parking. Self Parking is $28.00 that steals.

Reviewer: Not provided on Tue 22 Mar 2011 rated 8 out of 10.

I loved everything, except the beds. The beds are more comfortable at Hampton Inn.

Positives: It had a nice pool!

Negatives: The uncomfy bed!

Reviewer: Not provided on Sun 02 Jan 2011 rated 9 out of 10.

Overall, I enjoyed every aspect of this hotel. There were only 2 things I did not like. Priceline did not state how much the parking would be - $28 each night. The other thing I did not like was there were too many Hispanics working at the hotel. I could not find one of them that knew English. It took me almost 5 minutes to get my point across. I had to almost drawn a picture to get one roll of toilet paper.

Positives: Nice clean rooms.

Negatives: Too many Hispanics - did not know English language.

Reviewer: Not provided on Sat 01 Jan 2011 rated 8 out of 10.

Clean, comfortable rooms. The staff was so friendly and helpful. The valets and bell staff were obviously trained in upscale service and seemed very dedicated to their jobs. That made the experience.

Positives: Very clean and staff was outstanding!

Negatives: Rooms were modern, but not distinctive in style.

Reviewer: Not provided on Mon 06 Dec 2010 rated 10 out of 10.

We always stay at this hotel on our travels through Indianapolis. The staff is extremely helpful, thoughtful, attentive and intuitive. Always! My kids love to stay here, as do I. It is clean, comfortable and very convenient, as we travel across route 70. Highly recommend it.

Positives: The staff is extremely helpful and attentive.

Negatives: A water main had broken, and there was no water. Not the hotel's fault, but it impacted our stay.

Reviewer: Not provided on Thu 02 Dec 2010 rated 10 out of 10.

Staff was very friendly and helpful. $32 to park is way too much. Hotel has awesome access to the mall, convention center and stadium.

Positives: Staff was very friendly and willing to help.

Negatives: Pool didn't have a shallow end for smaller children. $32 to park was outrageous.

Reviewer: Not provided on Sun 28 Nov 2010 rated 1 out of 10.

Will not recommend. I called three days prior to arriving and was told I would have a king room, but they gave me a double and said that mysteriously there were no comments on my reservation and that since I got the room so cheap, they wouldn't do anything.

Positives: Nothing.

Negatives: Hotel staff unfriendly and would not help.

Reviewer: Not provided on Wed 24 Nov 2010 rated 10 out of 10.

Overall, had a great experience. The staff was very friendly and knowledgeable about the area restaurants and bars.

Positives: Very clean, very quiet and

Negatives: Very expensive valet parking.

Reviewer: Not provided on Tue 02 Nov 2010 rated 10 out of 10.

This hotel has a great location! The staff was very friendly and accommodating! I loved the fact that you could get to the mall and restaurants without going outside! The rooms were really comfortable and clean, nicely decorated as well!

Positives: The staff was very friendly and accomodating!

Negatives: The parking was expensive $28.00 for self parking and $32.00 for valet!

Reviewer: Not provided on Sun 31 Oct 2010 rated 7 out of 10.

The hotel was great accept for all of the additional charges. Probably will do a lower star that includes parking and Internet next time.

Positives: Great location downtown.

Negatives: Extra charges for parking and Internet.

Reviewer: Not provided on Fri 29 Oct 2010 rated 9 out of 10.

Good business and convention hotel. Positive experience except for $28 for self-parking and $32 for valet parking - more than I've paid anywhere.

Positives: Very nice room - spacious.

Negatives: $28 for self-park. This blew the idea of savings.

Reviewer: Not provided on Wed 27 Oct 2010 rated 10 out of 10.

The hotel was very nice, staff was great, and our room was beautiful. Very impressed. Bed was too hard but it was great in every other way.

Positives: Very good, very clean and very friendly.

Negatives: Room was beautiful but the bed was very uncomfortable.

Reviewer: Not provided on Sat 09 Oct 2010 rated 10 out of 10.

Everything was so clean. All the staff that I encountered were friendly &amp; pleasant. Nothing negative to say about the place, except the price of parking.

Positives: It was one of the nicest places I have ever stayed.

Negatives: Parking was expensive.

Reviewer: Not provided on Tue 05 Oct 2010 rated 3 out of 10.

We had a horrible experience because the walls were so thin you could hear the people next door at 3 and 5 am. keeping us up. We contacted the front desk for help, but nothing seemed to happen until I called again at 5 am. after being woke up at 3 am. with people laughing and carrying on it went on till 5 am. when I called again - the front desk must have done something by then because it finally stopped. I didn't get any sleep and when I said something to them when I was checking out they didn't care. I would never stay at that Marriott again. Too many other places to pick from. Glad I didn't pay full price for it - glad I used Priceline, but you just don't know what your going to get.

Positives: The location.

Negatives: We had a horrible experience because the walls were so thin you could hear the people next door at 3 and 5 a.m. keeping us up.

Reviewer: Not provided on Mon 27 Sep 2010 rated 9 out of 10.

Wonderful hotel choice. Unfortunately, the parking lot was full except for valet parking. so, we had to pay extra for that. also, the bathroom sink drain did not work properly.

Positives: Location and cleanliness.

Negatives: Parking availability and poor drainage in bathroom.

Reviewer: Not provided on Sun 15 Aug 2010 rated 8 out of 10.

Very nice hotel. The only negative was the restaurants which were overpriced and the food was mediocre at best.

Positives: Clean, nicely decorated. Nice bedding.

Negatives: Restaurants.

Reviewer: Not provided on Mon 02 Aug 2010 rated 10 out of 10.

This is the best hotel I have ever stayed in. The people there are great about wanting to serve the customers. They all had a great attitude and there were always plenty of people available to help. The hotel has a great location to the capital and restaurants. As I said above, this is the best hotel I have ever stayed in.

Positives: Very organized with several people available to help at all times.

Negatives: Parking fee is outrageous!

Reviewer: Not provided on Tue 27 Jul 2010 rated 9 out of 10.

It was a great value. We've paid much more for lesser hotels.

Positives: It was very clean and updated. Staff were wonderful.

Negatives: Our room had a bad view.

Reviewer: Not provided on Tue 20 Jul 2010 rated 10 out of 10.

Very friendly, high scale service with excellent quality rooms.

Positives: High quality bedding, flat screen with HD channels and very clean.

Negatives: Parking is expensive.

Reviewer: Not provided on Mon 19 Jul 2010 rated 8 out of 10.

Overall we enjoyed our stay at The Marriott. We were very pleased with our curbside bellman service. Valet parking was steep at $32 per night. Champions Bar and Grill were VERY overpriced. A shot of Patron was $12.50...those are Miami Beach prices, not Indianapolis prices. Food was mediocre to say the least.

Positives: Bellman Chapman was a GREAT help and very courteous.

Negatives: Champions Bar and Grill VERY overpriced.

Reviewer: Not provided on Sat 17 Jul 2010 rated 9 out of 10.

I enjoyed my stay at the Marriott and thought my Priceline deal was a good one, especially when I was allowed to use the concierge lounge and did not have to purchase snacks or breakfast.

Positives: They let me use concierge lounge.

Negatives: Entrance in odd spot.

Reviewer: Not provided on Tue 13 Jul 2010 rated 9 out of 10.

Great hotel with good location. Nice restaurants near by and helpful hotel staff.

Positives: Great location.

Negatives: Parking price.

Reviewer: Not provided on Fri 09 Jul 2010 rated 9 out of 10.

Received excellent service. Had a problem with TV. However, they came immediately and fixed.

Positives: Was fun, leisurely and pleasant.

Negatives: Pool, dirty, murky and no ventilation.

Reviewer: Not provided on Mon 28 Jun 2010 rated 10 out of 10.

Beautiful hotel, the rooms were very clean the beds were extremely comfortable and the pillows were awesome. The staff were very helpful and friendly. Would love to stay there again.

Positives: Luxury, comfort and friendly.

Negatives: Valet parking was a little expensive.

Reviewer: Not provided on Tue 15 Jun 2010 rated 10 out of 10.

Great friendly staff. Comfortable bed and room.

Positives: Great location to all downtown activities. I love the flavored water in the lobby.

Negatives: No refrigerator in the room.

Reviewer: Not provided on Mon 14 Jun 2010 rated 1 out of 10.

They had conventions that weekend and knew they were going to sell out. They went ahead and allowed room sales on Priceline and basically told us to our face that we were second class because we used Priceline. I called a month ahead to ask for a king bed and we instead got 2 small double beds.

Positives: Flavored water.

Negatives: 2 small double beds when I requested a King.

Reviewer: Not provided on Thu 10 Jun 2010 rated 6 out of 10.

The hotel was nice, but parking at $28/night was crazy. Plus, one of the 2 guys working at the Starbucks in the morning was extremely rude and flat out turned his back on me after I asked him a questions.

Positives: Room was nice.

Negatives: Parking was too much.

Reviewer: Not provided on Thu 10 Jun 2010 rated 9 out of 10.

Hotel was very clean and convenient. No hassles using Priceline reservation. Staff was friendly. Parking price is too high for area ($28.00 self park, $32.00 valet).

Positives: Conveniently located to Indianapolis Parks and sports venues.

Negatives: The price of parking a car.

Reviewer: Not provided on Thu 22 Apr 2010 rated 10 out of 10.

Hotel is great and we got a great price, however, parking was $ 28 per night. Also, for traveling with small children, the restaurants were too expensive. Internet was not included and was an additional $ 12.95/night, local calls were not included as well.

Positives: Accommodated our special requests.

Negatives: The pool could have been bigger.

Reviewer: Not provided on Sun 11 Apr 2010 rated 9 out of 10.

Very nice hotel with a superb location. We were pleased we took the advice of the desk clerk and upgraded to the concierge level.

Positives: Upgraded to concierge level.

Negatives: Pool was too small.

Reviewer: Not provided on Wed 10 Mar 2010 rated 10 out of 10.

Great service and location.

Positives: Cleanliness and service A1.

Negatives: None.