Best Western Northwest Indiana Inn

Reviewer: Not provided on Mon 08 Aug 2011 rated 4 out of 10.

Would hesitate to stay here again. My keycard had to be reactivated 2x. The iron was broken, the pool furniture came apart while sitting in it! You could smell cigarette smoke in the hallway. The shower hardware was difficult to operate and there was no exhaust fan. Saved some money, but after taxes not really that much and not worth it since we had all of these problems.

Positives: Pool was clean.

Negatives: No exhaust fan in bathroom, iron broken, smelled cigarette smoke in hall, pool furniture broken.

Reviewer: Not provided on Tue 31 May 2011 rated 9 out of 10.

This was a very nice economy Hotel. The access to the rooms was on the inside through a very nicely decorated lobby and hall area.

Positives: I liked that the hotel was recently remodeled and updated. It was newer looking than in the picture.

Negatives: There were bug traps in the corners.

Reviewer: Not provided on Sun 10 Oct 2010 rated 1 out of 10.

Dusty, the desk clerk should not be working with the public. From the second I walked thru the door, he seemed bothered that he had to get up from his stool to greet a guest.

Positives: Nothing

Negatives: Rude staff, poor location.

Reviewer: Not provided on Wed 09 Sep 2009 rated 8 out of 10.

For a 2-star hotel, it was right one. I could not find a 2.5 star hotel, so I went to 2-star and this is what came up. It was exactly what we expected, and if the pool had been indoor and it had not been nestled between construction and a major highway, it would have been nice. The staff was helpful, the room was clean, the air was cold, the water was hot, and the TV had a good number of clear channels. No complaints!

Positives: The rooms were clean and the staff was friendly.

Negatives: The outdoor pool and the semi-truck environment next to the highway seemed like a truck stop.

Reviewer: Not provided on Wed 13 Aug 2008 rated 7 out of 10.

The hotel is located right off of the interstate, so it is not that hard to find. It was just an average hotel, but it seemed like the guests that frequent the hotel are not there for business and more there for leisure.

Positives: Got it at a good price.

Negatives: Kind of cheap feeling and not the friendliest people.

Reviewer: Not provided on Sat 02 Aug 2008 rated 7 out of 10.

Need to change the sheets and give clean towels. Clean the place better.

Positives: Desk clerks were okay.

Negatives: The cleanliness.

Reviewer: Not provided on Fri 25 Jul 2008 rated 5 out of 10.

As a woman traveling with two children, the other patrons were scary - large men, bikers, etc. The location was hard to find and in a creepy setting - marsh, dead trees, strip joint, firework stores. Car in parking lot had 20 or more bullet holes in it. We were afraid to leave the room which was comfortable and fit our needs. The restaurant, although not fancy, had good food and helpful, friendly staff.

Positives: Waitress in restaurant was very helpful with menu. Huge portions for the money!

Negatives: Scary location. Hard to find coming from the South. Scary people. Strip Joint down road. Afraid to leave room.

Reviewer: Not provided on Mon 24 Mar 2008 rated 5 out of 10.

The room was a non smoking room adjoined to a smoking room and the first night the room reeked of cigarette smoke. Don't understand how they determined which rooms would be smoking rooms as they are marked about every other room non smoking as you walk down the hall. I WOULD NOT RECOMMEND THIS MOTEL TO ANYBODY. From the front door to the room and even in the non smoking room was smoky.

Positives: The restaurant, breakfast, and food were good.

Negatives: The NIGHT staff.

Reviewer: Not provided on Fri 04 Jan 2008 rated 8 out of 10.

Hotel staff was extremely friendly. Hotel was clean and smelled very clean and nice inside of the rooms and out. Hotel is confidently located only 5 or 6 miles from the casino boats. We were very pleased with hotel, staff and stay!

Positives: We were looking for something near the casino boats and this hotel was reasonably located near the boats.

Negatives: I asked for a top sheet over the blanket and they forgot to put it on.

Reviewer: Not provided on Thu 15 Nov 2007 rated 9 out of 10.

It's close to the highway and the casinos. The room was clean as a whistle, and the front desk staff was friendly and helpful. It definitely earned its two stars.

Positives: Room was spotless.

Negatives: Not much to do in immediate area, but casinos fairly close.

Reviewer: Not provided on Sat 13 Oct 2007 rated 8 out of 10.

Our hotel room was spacious, the bed was comfortable and the shower facilities were very nice! It was definitely a pleasant experience.

Positives: The room was very clean.

Negatives: The location is kind of "out of the way".

Reviewer: Not provided on Wed 26 Sep 2007 rated 2 out of 10.

First of all, this hotel may be located in Hammond, but it is really in Gary. We were directed to the hotels in Hammond off of the toll way, then found out we had to drive another 10 miles through seedy city streets in order to get to this hotel.

Positives: Quiet.

Negatives: Poor location, office staff who gave incorrect directions for how to arrive.

Reviewer: Not provided on Fri 07 Sep 2007 rated 8 out of 10.

Room was clean. I enjoyed it. Thank you.

Positives: They allowed me a late check out.

Negatives: When checking in I had to wait a good 10-15 minutes.

Reviewer: Not provided on Wed 05 Sep 2007 rated 7 out of 10.

Moderate hotel. Helpful staff.

Positives: There was a pool: my kids love pools.

Negatives: The carpeting was soiled.

Reviewer: Not provided on Mon 13 Aug 2007 rated 7 out of 10.

Good people running the motel. Very helpful and friendly. The food was only average.

Positives: Good price.

Negatives: Not in a good area of town.

Reviewer: Not provided on Tue 17 Jul 2007 rated 5 out of 10.

The only thing good about this hotel was that we were there for one night.

Positives: The hotel was right off the highway and had easy on/off ramps.

Negatives: The hotel staff was neither friendly nor helpful and the restaurant should be condemned.

Reviewer: Not provided on Sun 01 Jul 2007 rated 7 out of 10.

Positive: The location is great. It is right off the expressway. They have an outdoor swimming pool, restaurant, bar and grill on site. Negative: The rooms could have been better. The mattresses on the beds and linen were old and worn. Overall, for a weekend get-a-away. It was ok.

Positives: Location.

Negatives: Not as modern or as clean as it could have been. Old lop-sides mattresses.

Reviewer: Not provided on Thu 28 Dec 2006 rated 8 out of 10.

I like their cleanliness and the good scents of the halls, though the ice vending machines are too close to some rooms, so other guests could be pretty annoying using them all night long. No signs asking for respect to others rest time at night, so some guests were pretty loud in the middle of the night. The non smoking rooms still got some of the smoke from other rooms or, simply, some guests did not respect such restriction of the areas.

Positives: Very clean and all halls were pretty good scented during the day.

Negatives: A dog was barking in a room, a guest got ice from a vending machine for 2 whole nights (noisy) and my room still got some smoke from other rooms.

Reviewer: Not provided on Mon 19 Jun 2006 rated 7 out of 10.

Using it for business in the area was perfect for me. The pool area was closed due to Maintenance.

Positives: This hotel was very convenient to the expressway.

Negatives: There was an adult strip club 2 doors down, not for families!

Reviewer: Not provided on Thu 08 Jun 2006 rated 7 out of 10.

It appears the hotel was in good condition, I was not entirely happy with the condition of my room. My room should have been Out of Order.

Positives: Decor was nice. Hallways were pretty oak but there was wasted food in one of the stairways. Not a pretty sight.

Negatives: In one: sink in room was damaged terribly!! The wall behind the sink which was the sleeping area was badly repaired. The carpet had food on it.