The Palmer House Hilton

Reviewer: Not provided on Wed 05 Oct 2011 rated 3 out of 10.

Experienced very poor service checking in, and were flatly lied to about available rooms.

Positives: Great location.

Negatives: Clerk tried to provide a room without a bed (roll away only)!

Reviewer: Not provided on Tue 27 Sep 2011 rated 9 out of 10.

I would recommend this hotel to all visitors of Chicago.

Positives: Beautiful hotel & location; convenient to everything with comfortable quiet surroundings.

Negatives: Cost of 30 hours of parking.

Reviewer: Not provided on Sun 11 Sep 2011 rated 3 out of 10.

If you are going to this hotel just go for the location. It is near Millennium park (advantage). The hotel rooms are very very small. They don't provide basic amenities like a coffee maker. The television sets are ols and archaic. I won't recommend this hotel if you are paying more that $100.

Positives: The location was great.

Negatives: The rooms are too small, its doesn't have anything else. At least should have a coffee maker.

Reviewer: Not provided on Mon 22 Aug 2011 rated 10 out of 10.

The Hotel exceeded my expectations for the weekend. it is on a great location and very close to many attractions and public access. the room was small, but very comfortable. the price was great for this nice hotel. beautiful lobby.

Positives: the location was fantastic. the room small but very nice. customer service was great compared to all Chicago

Negatives: window facing other windows. however it was not a big deal.

Reviewer: Not provided on Mon 22 Aug 2011 rated 8 out of 10.

The beds in the room were way too small for a couple who are accustomed to sleeping on a queen or king size bed. We slept in 2 separate beds! How romantic is that? The TV was very old school. The room was clean, bed comfortable, but not impressive for what you would expect for the Palmer House.

Positives: The lobby was gorgeous.

Negatives: Staff was not very helpful.

Reviewer: Not provided on Sat 06 Aug 2011 rated 5 out of 10.

Nice hotel, but for the star rating that it is everything cost extra. Ex-internet, fitness center, and parking.

Positives: It was centrally located.

Negatives: Nothing was free with your room.

Reviewer: Not provided on Tue 02 Aug 2011 rated 8 out of 10.

The hotel if beautiful. I was surprised that certain amenities weren't available... Like a refrigerator. everything was available for a price. Parking is very expensive, but that if true for any hotel in Downtown Chicago.

Positives: The lobby is amazing.

Negatives: No refrigerator, TV not that impressive, and parking is expensive.

Reviewer: Not provided on Tue 02 Aug 2011 rated 1 out of 10.

Nice hotel. Crappy room via Priceline. The "Priceline" room is teeny.. one full size bed.

Positives: It was nice minus our room.

Negatives: Our ridiculously crappy, small, and room.

Reviewer: Not provided on Sat 23 Jul 2011 rated 9 out of 10.

My daughter will be attending Columbia College in the fall of 2011. The location of this hotel was convenient for us to visit the campus. We loved the rich history of the hotel. My mother was a museum director and she found that the namesake of the museum actually stayed at the Palmer House back in the early 1900's. Would definitely tell people to stay or at least stop by the hotel to see its beauty.

Positives: Absolutely beautiful hotel!! The staff was very helpful and the location was perfect for OUR trip.

Negatives: We were surprised we had a double bed. We thought it was a king or 2 doubles. Not clear on site.

Reviewer: Not provided on Fri 22 Jul 2011 rated 9 out of 10.

Stunningly beautiful lobby, elegant and historic hotel. Because there are over 1600 rooms not all of them are as beautiful as the one we stayed in. The biggest downside is that they charge you for everything, and its very expensive, including a $10 charge to use the gym. If you traveling and you need to have internet/parking etc. it adds up very quickly even when you get a good deal.

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Positives: The woman at the desk went out of her way to find us a really nice room as we were celebrating our first wedding anniversary.

Negatives: Put a $102 hold o your credit card upon check in!

Reviewer: Not provided on Fri 22 Jul 2011 rated 10 out of 10.

The hotel experience was great overall. It is located right downtown, has a luxurious feel to it, and included an on-site Starbucks and fine-dining restaurant. The only downside to our stay was the waiting in line at the Registration Desk, which always seemed to be hectic, as well as with the Concierge. Also, the rooms were very comfortable but a bit on the small side. Other than that, great hotel! Very clean, very pretty. Definitely recommend it!

Positives: Perfect location.

Negatives: Rooms were a bit small.

Reviewer: Not provided on Fri 22 Jul 2011 rated 5 out of 10.

The hotel was beautiful and the room delightful- However- I had phoned and specifically requested non-smoking and did not get it. Staff tried but could not accommodate the request our first night.

Positives: Great location, beautiful hotel.

Negatives: Did not honor my non-smoking room request- very disappointing.

Reviewer: Not provided on Tue 19 Jul 2011 rated 5 out of 10.

Maybe if you stay on the executive level this hotel is a four star, but the regular rooms aren't even three star. You don't sleep in the lobby! Room was awkward and tiny. You wait a long time in line for everything. Only location is good. Will never stay there again. Makes me question pricelines ratings.

Positives: Location.

Negatives: Tiny room, very awkward. Amenities not up to par for a 4 star. Pool tiny.

Reviewer: Not provided on Fri 15 Jul 2011 rated 6 out of 10.

This hotel is conveniently located near great shopping and Michigan Avenue, it is just 2 blocks from the Art Institute of Chicago. It is very comfortable and the beds are the best..the lobby is very elegant and warm at the same time it is exceptionally beautiful. If you love old world charm this is the hotel for you.

Positives: I loved the lobby perfect meeting place and drinks with friends.. also loved the brunch and food was very good.

Negatives: It was very noisy!!! the machine in the hall began in the evening at about 12 midnight and also neighbors too noisy. I had to call twice to complain.

Reviewer: Not provided on Fri 15 Jul 2011 rated 3 out of 10.

The room had roll beds which were not comfortable at all, also the room become very small after those beds added in. One of the room was upgraded to the executive level which included continental breakfast which was nice, However the room I described above has a feeling of 1 start cheap hotel

Positives: I ordered two room, one upgrade to the executive level which included continental breakfast.

Negatives: The rooms we have been given.

Reviewer: Not provided on Tue 12 Jul 2011 rated 9 out of 10.

Beautiful hotel with old-world charm! The lobby is breathtaking, the staff are all friendly and go out of their way to make sure your stay is enjoyable. The room was very neat and clean and the bed was VERY comfortable!

Positives: Beautiful lobby, Helpful staff, Starbucks downstairs, Great location in heart of downtown

Negatives: TV did not match star level of this hotel.

Reviewer: Not provided on Sat 09 Jul 2011 rated 9 out of 10.

Amazing hotel, beautiful lobby, stayed in a king room (non-executive level). Very comfortable bed, but smaller than expected room with a very small bathroom. We were offered an upgrade to executive level but did not accept, too much to do in Downtown Chicago.

Positives: Amazing lobby and

Negatives: Smaller than expected room, and very small bathroom.

Reviewer: Not provided on Tue 07 Dec 2010 rated 9 out of 10.

The hotel lobby was amazing and the rooms were in excellent condition.

Positives: Classy fantastic old school hotel.

Negatives: Rooms were a little small.

Reviewer: Not provided on Wed 24 Nov 2010 rated 3 out of 10.

The room was super tiny. The bathroom was super tiny, and the toilet didn't flush. The staff did nothing to fix the problem. Location was good and parking was easy. This was certainly not up to the standard of this star rating and certainly not worth the money, and I named my own price.

Positives: Good location. Parking was easy.

Negatives: Horrible room. Tiny, old bathroom that didn't work.

Reviewer: Not provided on Wed 24 Nov 2010 rated 2 out of 10.

Booked a 4 star hotel, got a 1 star room.

Positives: Good location, great lobby.

Negatives: Small room, poor view.

Reviewer: Not provided on Wed 24 Nov 2010 rated 8 out of 10.



Positives: Good atmosphere in lobby, friendly housekeeping.

Negatives: Wait staff unfriendly in upscale restaurant, rooms too small, parking rates astronomical

Reviewer: Not provided on Sun 21 Nov 2010 rated 2 out of 10.

Location is definitely good, but the room is very small: no coffee maker. vendor machine does not work with credit card.

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Positives: Location is definitely good.

Negatives: The room is very small: no coffee maker. Vendor machine does not work with credit card.

Reviewer: Not provided on Fri 19 Nov 2010 rated 10 out of 10.

It was clean, had a firm, but soft mattress-comfy! room decor was not 4 star, more a 3 to a 3.5

Positives: Starbucks in lower-level and they were great about holding our bags.

Negatives: Slow elevators and the lobby was one floor up from street level.

Reviewer: Not provided on Fri 19 Nov 2010 rated 10 out of 10.

The Palmer House is a beautiful historic downtown Chicago hotel and closer to the convention center than many downtown hotels. Eases the pain of getting to the remote convention center a little bit. I really liked the recent renovations completed at the hotel in both the meeting space and guest rooms. I would definitely come back again.

Positives: I have stayed at the Palmer House before and am pleased to see the room renovations. They were very nice.

Negatives: Always wish the Main Lobby/Registration is on the same level as the street. But nothing I can do about that.

Reviewer: Not provided on Wed 17 Nov 2010 rated 9 out of 10.

A very grand hotel, beautiful common areas, nice, but expensive (typical due location) bar + restaurant. The room, a king, was quite large for a older downtown hotel. The bath was clean, but very basic, room furnishings were clean and in good repair, but rather staid. If you're looking for something modern, hip, stick with a W or the Hard Rock, etc, this is old school.

Positives: Was near public transport and had very grand common spaces.

Negatives: Did not like paying for gym, or amenities usually free at most hotels.

Reviewer: Not provided on Tue 16 Nov 2010 rated 10 out of 10.

The Palmer House is an older and stately hotel. The lobby is like nothing I had every seen before. Excellent. The bed was comfy and I would definitely recommend this hotel to a friend.

Positives: It was very fancy.

Negatives: The room was on the small side.

Reviewer: Not provided on Tue 16 Nov 2010 rated 10 out of 10.

Great place to stay if you get it on Priceline - very expensive otherwise.

Positives: Lovely decor.

Negatives: Mirror in bathroom was coming loose from the wall.

Reviewer: Not provided on Tue 16 Nov 2010 rated 8 out of 10.

Very elegant, clean hotel in heart of Downtown Chicago.

Positives: Very clean, nice decor and comfortable beds.

Negatives: Room was quite small. Also very loud, people yelling in hall.

Reviewer: Not provided on Fri 12 Nov 2010 rated 10 out of 10.

Great location. Friendly staff. Some rooms were very small; others were large. I had a great deal on Priceline, which made the small room acceptable, but it would have been too small for 2 people. The decor is antiqued, exceptional and beautiful!

Positives: GREAT location.

Negatives: The room was extremely small with only a double bed.

Reviewer: Not provided on Wed 10 Nov 2010 rated 8 out of 10.

The most comfortable beds ever! Great sheets, very clean bedding. No coffee pot in the room, not a fancy room, lacked some amenities, but good for the money we spent on Priceline. Unfortunately, the weekend we were there was an influx of some scruffy people and it didn't look like a very dignified old hotel.

Positives: The lobby lounge, the concierge service, the beds and bedding are incredible.

Negatives: The room was shabby, carpet was worn, elevators were small, no Internet service.

Reviewer: Not provided on Wed 10 Nov 2010 rated 8 out of 10.

Pleasant very helpful staff.

Positives: Beautiful historic hotel, public spaces were wonderful.

Negatives: Room needed updating - bed s/b Queen vs full.

Reviewer: Not provided on Fri 05 Nov 2010 rated 3 out of 10.

The lobby is impressive, but the room we stayed in was dreadful. Old, dark, weirdly decorated, not what you would expect from a Hilton. The location is convenient, but there are far better hotels nearby for this price.

Positives: The lobby is quite impressive, the location is very central.

Negatives: The room was the darkest, gloomiest, most old fashioned I've ever stayed in!

Reviewer: Not provided on Thu 04 Nov 2010 rated 10 out of 10.

Awesome. Great location, atmosphere, ambiance, decor and as an added benefit the staff was extremely friendly.

Positives: The concierge was extremely helpful and knowledgeable

Negatives: Nothing

Reviewer: Not provided on Mon 01 Nov 2010 rated 10 out of 10.

Easy to find very nice older building with excellent design.

Positives: The building is very beautiful.

Negatives: Parking was very expensive.

Reviewer: Not provided on Mon 01 Nov 2010 rated 8 out of 10.

The Palmer House is a historic hotel conveniently located near State Street and Michigan Ave. shopping and the Art Institute. Its lobby is beautiful and the room was very tastefully decorated. Sorry to see that basic amenities such as in-room coffee and Internet access was either not available or very expensive.

Positives: It is a historic hotel, and very welcoming.

Negatives: Parking was expensive, repairs needed to the room (bathroom fixtures). There was no coffee in the room and they charged for Internet access.

Reviewer: Not provided on Mon 12 Jul 2010 rated 9 out of 10.

Very historic hotel with a lot of amenities.

Positives: How close it was to the things we wanted to see.

Negatives: Price of the parking.

Reviewer: Not provided on Sun 11 Jul 2010 rated 9 out of 10.

The hotel is right off of one of the stops in the Loop. My husband and I enjoyed walking around. The hotel staff was good. The hotel restaurant we ate at had good food. The only problem for us was that the room we had (with a king size bed) however, was small and felt a little cramped.

Positives: Convenient location.

Negatives: The room we got was quite small and felt a little cramped.

Reviewer: Not provided on Sun 11 Jul 2010 rated 9 out of 10.

The hotel was really nice, clean, and good dining. Starbucks located in hotel.

Positives: The hotel was very clean, the dining was good at a good price.

Negatives: I went to get ice one morning and the area was not well lighted.

Reviewer: Not provided on Sat 10 Jul 2010 rated 4 out of 10.

There are too many hotels that let you use the gym for free and have free Internet, that adds $25.00 to price of hotel room---not worth it.

Positives: It was nice visually.

Negatives: Charging for Gym and Internet.

Reviewer: Not provided on Fri 09 Jul 2010 rated 10 out of 10.

The facilities were beautiful. I would definitely come back.

Positives: Excellent location near grant park. The facilities were stunning.

Negatives: Walls are thin. You could hear the neighbors very clearly.

Reviewer: Not provided on Sun 04 Jul 2010 rated 8 out of 10.

Room was clean and comfortable. No coffee maker in room, after we we were told there was. Other guests were noisy in the hallway throughout Saturday night. Pool was small, crowded, and super noisy. Did not enjoy pool area.

Positives: Room was clean, I felt comfortable.

Negatives: Called to ask if coffee maker was in room. Was told there was, but wasn't.

Reviewer: Not provided on Tue 29 Jun 2010 rated 10 out of 10.

Very luxurious, but comfy.

Positives: Location lobby.

Negatives: My first room was on the side where the elevator is noisy.

Reviewer: Not provided on Mon 28 Jun 2010 rated 9 out of 10.

Great rooms, we like Hilton hotels. Overall, it was a very pleasant experience with clean, comfortable rooms and a great lobby.

Positives: Clean, comfortable, and relaxing.

Negatives: City view is rather ugly, restaurant was overpriced for the food quality.

Reviewer: Not provided on Fri 25 Jun 2010 rated 10 out of 10.

We really enjoyed our stay at the hotel. It was a great location downtown and walking distance to the theater district. The lobby is gorgeous.

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Positives: Great ambiance.

Negatives: Waiting for elevators.

Reviewer: Not provided on Fri 25 Jun 2010 rated 9 out of 10.

The Palmer House is one of the grand dames of Chicago hotels. It's<BR/>luxury takes one back to an earlier era, however I admire their commitment to recycling and energy saving. It's a lively, exciting place to stay.

Positives: Downtown location, public spaces, proximity.

Negatives: No place to get coffee after hours.

Reviewer: Not provided on Tue 08 Jun 2010 rated 10 out of 10.

Fabulous hotel.

Positives: Large and comfortable hotel rooms.

Negatives: Parking was expensive.

Reviewer: Not provided on Fri 28 May 2010 rated 2 out of 10.

No way to consider this hotel ever again. Remodeled rooms with a full size bed, and tell you that room is for 2 people. This is terrible, I had to pay $9 more to get upgraded to a queen bed.

Positives: Lobby.

Negatives: Room and attitude of front desk people. They are the worst I have ever seen.

Reviewer: Not provided on Thu 20 May 2010 rated 10 out of 10.

Classic style with modern conveniences.

Positives: Updated but yet classic.

Negatives: Small bathroom.

Reviewer: Not provided on Thu 20 May 2010 rated 8 out of 10.

The hotel was elegantly appointed and the lobby was relaxing. Concierge services were being used by hotel guests and there was a line to speak to only one very polite gentleman on a Sunday afternoon. Self parking across the street in an office building. Would not recommend hotel for handicapped travelers. Ramps are not in front of hotel and directly across form parking garage. Hotel lobby on second level. Elevators to lobby are available from street level.

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Positives: Lobby was breath taking, charming older hotel beautiful decor.

Negatives: Small older bathroom and train outside window.

Reviewer: Not provided on Thu 20 May 2010 rated 10 out of 10.

I have stayed there before, always top notch service.

Positives: Location, service, decor and

Negatives: The restaurant hostess on Sunday morning had no tact, class or grace.

Reviewer: Not provided on Mon 17 May 2010 rated 10 out of 10.

The room on the executive floor was spacious. There were staff everywhere and all were friendly and helpful. The breakfast and evening appetizers were excellent and the bed was extremely comfortable. The hotel location was also outstanding. We were within walking distance to everything.

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Positives: Everything was amazing! I loved the good service the best.

Negatives: Nothing. It was perfect.

Reviewer: Not provided on Sat 08 May 2010 rated 8 out of 10.

Great location,especially for theater. Grand old lady kept in good condition.

Positives: Great location and feel.

Negatives: Charge for internet.

Reviewer: Not provided on Tue 10 Nov 2009 rated 6 out of 10.

When I booked a 4 star hotel for very cheap, I was quite excited for my trip. Upon arrival, I discovered that I had to pay $36 for overnight parking plus $22 more if I wanted to valet it, tip everyone who pretty much even talked to me, pay another $35 for my girlfriend and I to use the gym and try to use internet that didn't even work. This hotel is all about some hidden fees. Their parking was $36 and was supposed to be in/out privileges until 5 pm the next day, but when I went to swipe out of the garage which was a block down the street, the card didn't even work and the lady in the parking office had to take ten minutes out of my already busy day to call over to the hotel and confirm that I had in fact paid for parking. The only things I really liked about the hotel were the nice rooms, the good location, and the helpful concierge. Other than that it was a pretty massive disappointment. We were going to request a late checkout, but then eventually noticed on a flyer they slide under your door that to check out between 11:01 and 1 pm is an extra $35.

Positives: Great location, great decor.

Negatives: Hidden charges out the Ying Yang.