The Westin

Reviewer: Not provided on Sat 11 Sep 2010 rated 2 out of 10.

Did not enjoy this hotel. 1st room I got had a musty/moldy smell. After changing to another room, that room was next to the elevator and I heard low grumbling noises constantly.

Positives: The pool was nice and location was excellent.

Negatives: Rooms were dirty and noisy. I think there were bed bugs!

Reviewer: Not provided on Tue 11 Aug 2009 rated 8 out of 10.

Nice hotel but not nice enough for the price. Everything is way overpriced here. Like most resort hotels everyone throws their towel and saves a seat at the pool so you can't get a seat easy. Parking is a nightmare, and at times the lot is full and you have to valet your car. Almost impossible to find something to do after 9 pm anywhere around here. The views are awesome. Beach is clean and grounds are well kept. Breakfast buffet for 2 will set you back $75. First day here had basic lunch and was $100.

Positives: The views. Rooms are clean and smell nice. Awesome beds.

Negatives: Price. It is simply not worth the price. All overpriced!

Reviewer: Not provided on Thu 26 Feb 2009 rated 8 out of 10.

Hotel was nicest on our side of island, but right in line of HI trade winds and windiest we encountered on the entire island.

Positives: Modern.

Negatives: Very small rooms.

Reviewer: Not provided on Mon 02 Feb 2009 rated 8 out of 10.

Overall pleased with this hotel. Our room was nice & updated overall, but I noticed cobwebs in one corner and the counter-tops were never wiped down thoroughly (trays were never lifted & wiped off underneath, just a cursory wipe around objects). Also, elevators could have used some polishing - lots of nicks and scratches and dings everywhere. Pool was too cold. Otherwise, everything else was very nice. Nice pool layout, location, amenities, etc.

Positives: Nice updated rooms, great location and grounds.

Negatives: Some areas needed touch-up & maintenance, ie lots of nicks and scratches

Reviewer: Not provided on Thu 10 Jul 2008 rated 5 out of 10.

The Westin Kaanapali is at an excellent location on Kaanapali Beach. The room was modern and very well appointed. There is inadequate on-site parking and the parking spaces are extremely narrow, so you can count on plenty of door dings. The valets will double park cars in front of self-parked cars making you wait for them to remove the blocking car. There is a lack of open space outdoors. It is crowded and noisy compared to its neighbors.

Positives: Very nice room. Flat screen TV, granite counters, double shower heads.

Negatives: Horrible parking situation. Noisy and crowded grounds.

Reviewer: Not provided on Thu 15 May 2008 rated 10 out of 10.

This was a marvelous place, and I wish all places we stayed at would be this lovely. We were upgraded (complimentary) to an ocean view room. The only bad thing was that after our room was cleaned, I found hairs (not ours) in the sink, fridge, etc. I also had to request that the switch plate in the bath be wiped due to someone else's dirty fingerprints.

Positives: This was a beautiful signature property.

Negatives: The cleaning service could have been more particular.

Reviewer: Not provided on Mon 21 Apr 2008 rated 10 out of 10.

Facilities were excellent but there were gnats flying over our heads and hovering over the table when we ate dinner at the Tropical (restaurant within the resort). It was quite annoying and distracting. How can one enjoy a beautiful romantic setting when bugs are flying all around you?

Positives: Great location. Beautiful pools and waterfalls.

Negatives: A/C was not working on our first day. Gnats ruined over our head when we are taking dinner.

Reviewer: Not provided on Sun 20 Apr 2008 rated 9 out of 10.

Very beautiful resort, shopping is close buy, great workout room and the staff was very friendly. Will definitely return to the Westin for future vacations.

Positives: Awesome pool.

Negatives: 20.00 daily resort fee and expensive food.

Reviewer: Not provided on Sat 19 Apr 2008 rated 9 out of 10.

At first I was disappointed, but after being at the Sheraton I realized it was a better choice for us. The property is sprawling which made it feel not as crowded as other hotels, the pool was a dreamy lagoon pool. The tiki torches lighting the property at night and the Hawaiian entertainment set a romantic atmosphere. We were able to snorkel at one of the best and easiest to enter the water right off our beach. We were shocked at the food prices at most restaurants including the restaurants at the Sheraton. Be prepared for a daily resort fee of $20.00 (not sure what that included). This resort was a short walk to whalers village where you have a choice of other places to eat, and a nice stroll at the end of the day.

Positives: The pool was very nice, and to be able to snorkel right in front of the hotel was great!

Negatives: The furniture needed up dating, it was well used.

Reviewer: Not provided on Fri 11 Apr 2008 rated 8 out of 10.

It is a good hotel for vacation with the family, the only negative thing is that it is impossible to find parking space if you come back from dinner to park the car.

Positives: Good vacation site for beach and shopping.

Negatives: Very limited parking spaces.

Reviewer: Not provided on Sat 05 Apr 2008 rated 3 out of 10.

The most disappointing accommodation that we have ever stayed at, in comparison to the Fairmount, Hilton, Marriott, Venetian, Bellagio, etc that we have been. I thought staying at a Westin would at least guarantee a decent level of cleanliness but the cleaning staff is inconsistent (there were still sand in the bathroom after a cleaning). Although they claim the rooms were renovated, I suppose they forgot about the curtains and the carpet. The curtains were dirty and a narrow piece of carpet was ripped beside the closet. They did have newer furniture, shower heads ("heavenly bath" they call it) and the beds (again "heavenly bed") though. Talking about beds, my 6-year old was bitten severely by bed bugs. I admit we overlooked her condition and thought she just scratched her arms due to the sun or perhaps sun tan lotion. She is an active child and didn't complain much. When we flew back and spent more time with her after a bath, there were literally 15 bed bug bites (confirmed by doctor) on her underarm and surrounding areas (in addition to those we previously thought were skin irritation). I felt so guilty for not noticing when we were there. Either way, we thought to write to Westin so this won't happen to other families but we are disappointed to receive a response that they found no bed bugs activities in our room. Not sure whether it's their policy to not admit it, what does that mean? Are they going to replace the bed or clean it up? Do they think we were lying? I still kept the emptied luggage in the garage because I'm afraid to bring any bugs into my house! If you are looking for a high end accommodation and willing to pay the price, look elsewhere.

Positives: Friendly staff.

Negatives: Bed bugs.

Reviewer: Not provided on Mon 31 Mar 2008 rated 8 out of 10.

Location is fabulous, great for a family on vacation. Staff very helpful and pleasant.

Positives: Location/setting.

Negatives: Small room older bathroom.

Reviewer: Not provided on Mon 24 Mar 2008 rated 7 out of 10.

Great beach but as with many of the Kaanapalli hotels, this property is a bit old and outdated.

Positives: Big LCD TV.

Negatives: After rain the exterior hallways were very slippery.

Reviewer: Not provided on Mon 17 Mar 2008 rated 8 out of 10.

Delivered what a Westin Resort hotel should. Offered adequate pool facilities and services. Beach access was great and Kaanapali's beache was pristine. A lot of activities and shopping within walking distance of hotel. Lahaina a stones throw away also. Almost there, just lacked a little something to make exceptional.

Positives: The Beach Access was exceptional.

Negatives: Lacked air of exclusivity.

Reviewer: Not provided on Mon 10 Mar 2008 rated 10 out of 10.

It was great from the moment we checked in Intel we had to check out. The pools were wonderful, the access to and from the beach itself was great, the rooms were very spacious with an excellent bed, and the employees were very helpful and kind. Just walking around the hotel felt like you were in someplace special.

Positives: This Hotel had it all, could not be happier!

Negatives: Nothing.

Reviewer: Not provided on Mon 10 Mar 2008 rated 10 out of 10.

This is a beautiful resort with tons of space to "getaway". We had a beautiful view of the mountain & loved every minute of our stay. Wish they'd do away with the ridiculous "resort fee". Otherwise absolutely no complaints.

Positives: The pools were amazing.

Negatives: Ridiculous "resort fee" every day.

Reviewer: Not provided on Thu 06 Mar 2008 rated 5 out of 10.

I don't feel this particular hotel lives up the Westin name. If I were paying full price for the room, I would've been extremely upset about some of the housekeeping's issues and the lack of concern by some of the staff.

Positives: The pools were amazing and the close proximity to the beach was nice.

Negatives: Housekeeping was very inconsistent and poor in most cases.

Reviewer: Not provided on Thu 06 Mar 2008 rated 8 out of 10.

The hotel looked dated from the outside, but was fine inside. staff very nice and landscaping, pool, slide and beach all wonderful. Only thing I really did not like, they charged 20.00 resort fee per day over what you charged, then wanted to charge an additional 25.00 per day for a beach chair and umbrella if you wanted one. Cheap!

Positives: The pool and beach.

Negatives: They charged 200 resort fee but an additional 25.00 for a beach chair and umbrella if you wanted one. Cheap!

Reviewer: Not provided on Thu 28 Feb 2008 rated 10 out of 10.

Family friendly, fabulous location, great staff, beds comfy, room nice, views great, overall a great choice.

Positives: Excellent beach access, kid friendly pools, beautiful grounds, views.

Negatives: the $20 resort fee is ridiculous as an added expense.

Reviewer: Not provided on Thu 28 Feb 2008 rated 6 out of 10.

Nice hotel for what it is. A large tropical destination with lots of pools, cabanas, plants, great beaches and views. It's a bit too touristy for me but families with kids would probably love it. Very loud, with exercise classes blasting just above the restaurant area and tons of people. The only quiet area was the spa, which was expensive but good. A main elevator and the internet were down for much of our visit. Food was marginal. The whale watching trip was great.

Positives: Waterfalls and birds.

Negatives: Crowded, lots of families with small children.

Reviewer: Not provided on Wed 27 Feb 2008 rated 10 out of 10.

Best hotel I have stayed at in Hawaii. The staff went out of their way to make sure we had a great time. The grounds are stunning. The pool and waterslide kept us busy all day. Best of all, the beach and Whalers Village shops and restaurants are steps away. Perfect for families- kids eat free at poolside restaurant with delicious food. Great for honeymooners, too as they have a separate adults only pool and Jacuzzi area.

Positives: Absolutely beautiful grounds, amazing pool. Beach is great for snorkeling/water play. Hotel staff A+.

Negatives: The room is very small, with no closet, unless you get a deluxe ocean view or better.