Best Western The Plaza Hotel

Reviewer: Not provided on Sun 24 Oct 2010 rated 7 out of 10.

Close to airport which is what we needed for an early flight out. Shuttle service was excellent and convenient. Short cab ride to nice restaurants and entertainment.

Positives: Close to the airport.

Negatives: Bathrooms need rehabbing.

Reviewer: Not provided on Thu 24 Jun 2010 rated 5 out of 10.

We selected this hotel for the location as we had an early morning flight. Shuttle service was good. Rooms are small. Heard lots of noise from both inside the hotel and the surrounding area.

Positives: Located near airport. Good shuttle service.

Negatives: Very noisy. Dingy and dark hotel.

Reviewer: Not provided on Wed 28 Oct 2009 rated 1 out of 10.

Do not stay at this hotel. Horrible staff everyone seems clueless. Our first night there our car was broken into, come to find out the security guard was sleeping and had no clue how it happened. Not to mention this was in their parking garage that we paid for. Your better off staying in the street or sleeping at the local shelter. Absolute dump.

Positives: Close to airport.

Negatives: Run down, bad security.

Reviewer: Not provided on Mon 03 Aug 2009 rated 10 out of 10.

convenient shuttle and great breakfast

Positives: breakfast (fresh waffles) and atmosphere and staff

Negatives: leaky faucet and outdated bathroom

Reviewer: Not provided on Fri 11 Apr 2008 rated 4 out of 10.

This hotel has fallen victim to its location adjacent (and I mean close) to three tiers of traffic carrying large volumes of vehicles into Honolulu and from the airport. The staff were very helpful, friendly and courteous, which although did not make up for lack of sleep, made the short stay bearable. If I were forced by lack of alternatives to stay at the Plaza again, I would insist on a room far from the traffic.

Positives: The staff and its proximity to the HNL airport.

Negatives: The traffic noise is unbearable at any locations on the north side of the building.

Reviewer: Not provided on Sun 23 Mar 2008 rated 4 out of 10.

We arrived at 1am in the morning and the desk person really couldn't be bothered with anything. We called earlier in the day asking for a crip and we were told to ask when we got there. We asked and were called about 10 minutes later to say it would be 20 minutes at least before it would get to our room. With a 5 month old at 1am waiting was not an option. Because she didn't sleep well we left the room after about 5 hours of being there. Certainly not worth the money we paid.

Positives: Close to the airport.

Negatives: Staff not helpful, no crib provided.

Reviewer: Not provided on Sun 16 Mar 2008 rated 9 out of 10.

Very close to the airport and rental car lots. Clean and in good repair. Safe and adequate off street parking.

Positives: Very friendly and helpful staff.

Negatives: Too much noise from freeway.

Reviewer: Not provided on Wed 30 Jan 2008 rated 7 out of 10.

For an airport hotel, it was good. The food was good in the restaurant and the staff was friendly and helpful.

Positives: The hotel was fine. We were overniting before catching a morning plane and I was pleasantly surprised to find this hotel more than met my expectation.

Negatives: Noisy as it was by airport and highway.

Reviewer: Not provided on Sun 20 Jan 2008 rated 1 out of 10.

Unless there is absolutely no other location that can accommodate you, do not stay at this hotel. Hotel is a stretch. It should be motel. The staff was not friendly - Where was their Aloha spirit? The rooms were in dis-repair and dirty. This is not the way to begin your beautiful Hawaiian vacation.

Positives: There was shuttle service to and from the airport.

Negatives: Rooms were in disrepair and dirty.

Reviewer: Not provided on Thu 06 Dec 2007 rated 6 out of 10.

It's very close to the airport and car rental places and freeways. It's fine for the 2-star rating.

Positives: The staff was great, the internet worked, and they gave us extra towels, as well as comped parking.

Negatives: Drab rooms, bad TV reception, the beds were so bad you could feel the springs in the mattress.

Reviewer: Not provided on Sat 20 Oct 2007 rated 9 out of 10.

Great hotel close to the airport. Has shuttle service and clean comfortable rooms.

Positives: Great tropical plants in lobby.

Negatives: One elevator did not work.

Reviewer: Not provided on Wed 10 Oct 2007 rated 5 out of 10.

Nice but over priced.

Positives: Location near airport.

Negatives: Cost for accommodations.

Reviewer: Not provided on Wed 12 Sep 2007 rated 9 out of 10.

Great food. Nice staff. Clean.

Positives: It was great.

Negatives: On the freeway.

Reviewer: Not provided on Thu 30 Aug 2007 rated 1 out of 10.

Reception do not observe first come first serve, the shower has a problem.

Positives: Shuttle, close to airport.

Negatives: Reception very slow.

Reviewer: Not provided on Fri 11 May 2007 rated 6 out of 10.

Okay for an overnighter if making a connecting flight as it is close to the airport. Has hotel-airport shuttle service. Cost a little too high for the size of the room.

Positives: Close to the airport.

Negatives: Room was not in good shape for price.

Reviewer: Not provided on Thu 10 May 2007 rated 8 out of 10.

I like staying at the plaza for the reason its close to the airport, and they provide the shuttle too and from the airport as well. The pool is nice to relax in after a long day as well. And the fir/sat seafood buffet is with out a doubt one of the better events of the time I spent in Hawaii.

Positives: Very close to the Honolulu airport and car rental pick ups.

Negatives: Very limited things to do in the area around the hotel.

Reviewer: Not provided on Sun 25 Feb 2007 rated 5 out of 10.

It was noisy. There have to be better options out there.

Positives: I stayed there for only one night.

Negatives: Hard beds, loud street noise.

Reviewer: Not provided on Sat 06 Jan 2007 rated 4 out of 10.

With the exception of the shuttle driver/bell man, the employees were not helpful and at times rude. The overall cleanliness of the room was what I would consider substandard, and there were not enough towels for the three people that were in the room (having paid for extra occupancy this should have been addressed at check in). I can say that the best thing about this hotel was that I only had to stay 1 night.

Positives: The settle driver/bell man was very helpful and friendly.

Negatives: The thermostat in the room was broken so the a/c was running constantly with no way to shut it off.

Reviewer: Not provided on Sun 07 Aug 2005 rated 1 out of 10.

This is by far the worst HOTEL I have ever seen would not rate high as a motel either. Most of staff was rude had no desire to help. Room was booked to be non smoking yet I got a Smoking room. Ads Lied about Internet Connectivity as did staff when making reservation. Place is Not kept to standard. Too much Noise, H1, Airport and Window air conditioner. This place cost way more than it should have considering the Accommodations offered. Pool is tiny and has no life guard. No fridge or microwave in room. Photographs on web site lie.

Positives: It had air conitioning

Negatives: I as a registered and overpaying guest had to pay to park.