Hilton San Jose South / Scotts Valley

Reviewer: Not provided on Tue 11 Oct 2011 rated 9 out of 10.

Nice, clean, friendly and close to the freeway.

Positives: We went for a wedding and called in to check in late. The staff was friendly and asked if i needed king size bed or double. The room was clean!

Negatives: None

Reviewer: Not provided on Mon 11 Jul 2011 rated 9 out of 10.

Overall this hotel met my expectations-I think the staff could have been more accommodating with helping us to receive our free breakfasts- One person said no you don't need a coupon, yet we saw others with coupons and it wasn't until we got our bill, did we have to go up to the check-in again and ask for the coupons again.

Positives: Good location and nice hotel.

Negatives: The pool was packed w/kids and we were not given coupons for breakfast buffet.

Reviewer: Not provided on Sun 05 Jun 2011 rated 8 out of 10.

Room service prepared very good food. There are no deserts on the menu, but the room-service found us chocolate cake. The room lacked a working window lock. The pool is used by the neighborhood, which makes a broken window lock a bit more unsettling. The quality of the room service, and the staff overcome the safety problems here.

Positives: Room service prepared very good food. Free Internet.

Negatives: Neighbors using pool and calling it neighborhood pool. No towels at pool and only three towels in room. No lock on window.

Reviewer: Not provided on Tue 10 May 2011 rated 9 out of 10.

Really nice place overall.

Positives: Nice looking, new, and clean.

Negatives: Had to take 2 elevators to get to our room from the lobby. A bit confusing.

Reviewer: Not provided on Tue 26 Apr 2011 rated 8 out of 10.

Good location for Santa Cruz travel and<BR/>family friendly. Lots of kids and families at the pool. Staff was helpful and courteous. Wished the room was bigger or there were some suite options. 2 kids and 2 adults was cramped. Liked having a refrigerator and microwave. Overall good experience.

Positives: Nice sheets, good to have micro and refrigerator in room, and good hotel amenities.

Negatives: Rooms were small, beds were too soft.

Reviewer: Not provided on Thu 07 Apr 2011 rated 9 out of 10.

Overall, I am extremely satisfied with the hotel.

Positives: The location is far enough from freeway which contributes to the quietness.

Negatives: The hotel restaurant is expensive.

Reviewer: Not provided on Tue 08 Mar 2011 rated 9 out of 10.

Great hotel. Hard to find.

Positives: Nice room.

Negatives: Confusing lay-out. Only one small elevator per floor.

Reviewer: Not provided on Wed 23 Feb 2011 rated 9 out of 10.

Very nice and pleasant hotel for visiting the Santa Cruz area. The rooms are clean and very comfortable. Located conveniently close to Santa Cruz and to the Redwoods Parks.

Positives: Very comfortable bed, nice view from the window.

Negatives: Television programming was awkward to use; parking inconvenient.

Reviewer: Not provided on Thu 23 Sep 2010 rated 8 out of 10.

It's a very nice hotel, located right off of 17, very helpful friendly staff, good room service, decent bar. The room was very nice and clean, the bed was very comfortable, plush, nice linens and pillows.

Positives: It's a very attractive hotel and conveniently located.

Negatives: Scenic views are only on the backside of the hotel.

Reviewer: Not provided on Thu 20 May 2010 rated 9 out of 10.

The staff was solicitous, polite, professional and efficient. Many amenities were available, i.e. work out room,in hotel dining, lovely pool area, free wireless in rooms with a desk for business travelers. And saving the best for last, the beds were nothing less than divine!

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Positives: The beds/linens were heavenly!

Negatives: &quot;Breakfast in bed&quot; was overpriced for the quality, disappointing.

Reviewer: Not provided on Sun 21 Feb 2010 rated 10 out of 10.

My boyfriend and I traveled here for Valentine's Day and the suite was everything we hoped for. The whirlpool tub was perfect for relaxing, the bed was incredibly comfortable and where we were was very quiet.

Positives: The staff was so accomidating and helpful, and the room was beautiful.

Negatives: The rooms were not clean so we had to wait to check in, but received a free upgrade!

Reviewer: Not provided on Wed 30 Sep 2009 rated 9 out of 10.

We enjoyed our stay. We had our 2 1/2 year old son with us and he is just busy, busy, so the room gave us a little room for him to run around in. Great beds and pillows. My husband wanted to take all the pillows home with us.

Positives: Clean, easy check in and out, friendly staff.

Negatives: No Continental breakfast.

Reviewer: Not provided on Wed 02 Sep 2009 rated 10 out of 10.

I would stay there again and recommend to my friends and family.

Positives: The location was perfect.

Negatives: Nothing.

Reviewer: Not provided on Thu 11 Jun 2009 rated 8 out of 10.

Was clean and comfortable, not really above and beyond. Just fine for sleeping in but<BR/>I wouldn't spend time hanging out at the hotel.

Positives: Clean, fantastic location, friendly staff.

Negatives: Plain and a bit standard.

Reviewer: Not provided on Sat 23 Aug 2008 rated 7 out of 10.

This is a good place to stay with children if you are visiting Santa Cruz. It is about a 15 minute drive to the Boardwalk. The pool is small but fine and the beds are very comfortable. All amenities such as soda and candy were reasonably priced. Room/restaurant service is only operated at certain hours, otherwise you have to leave the hotel. I thought it was fine for the price. Santa Cruz has notoriously expensive yet mediocre lodging so this was as good a value as you are going to get.

Positives: Room size, balcony, comfortable beds.

Negatives: Room service schedule was limited.

Reviewer: Not provided on Tue 05 Aug 2008 rated 9 out of 10.

Tucked into the trees in the eastern forest a the edge of Santa Cruz, this hotel is the perfect mix of prime location and secluded romance that any couple traveling to Santa Cruz could enjoy. The rooms are lovely, spacious and you are literally perched between the forest and the highway that goes directly to the heart of Santa Cruz. If you're looking to get away and enjoy amazing city culture and relaxing forest confines this is your place!

Positives: The entrance says it all. Staff was very helpful. Perfect location to see Santa Cruz but secluded.

Negatives: The elevator was slow. That is really the only thing I could come up with.

Reviewer: Not provided on Wed 16 Jul 2008 rated 10 out of 10.

Great Hilton resort type hotel.

Positives: Good location, right off the freeway. Very spacious rooms, clean and comfortable.

Negatives: Hot breakfast buffet was pricey.

Reviewer: Not provided on Mon 16 Jun 2008 rated 9 out of 10.

Hotel was clean and comfortable. Staff was friendly. We only stayed for one night.

Positives: Staff was friendly and check in was smooth.

Negatives: Service at the restaurant was poor. Food was okay.

Reviewer: Not provided on Wed 28 May 2008 rated 10 out of 10.

The staff was very friendly and helpful. I had to call them repeatedly to inform them our arrival was being delayed by holiday traffic. They assured me someone would be there to check us in and that it was no problem. The room was comfortable, clean and attractive. The bedding makes a hotel for me and this one had quality sheets and pillows. I loved the view of the pines from our room. I would stay there again.

Positives: Quality bedding. Soft sheets and pillows.

Negatives: Need 'housekeeping, please make up this room' signs.

Reviewer: Not provided on Wed 30 Apr 2008 rated 10 out of 10.

The hotel was gorgeous and the staff made us very welcomed. They had sparkling cigar in our room waiting for our arrival. It was our 18th Wedding anniversary and they just added that warm touch to our stay.

Positives: The staff was very helpful and friendly. It made us feel very welcomed!

Negatives: I did not dislike anything about this hotel. I was very pleased!

Reviewer: Not provided on Thu 10 Apr 2008 rated 3 out of 10.

Staff did not know what to charge for Beer at the guest services store, and when they did figure it out it was $ 4.00 more then the same Beer at the Hotel Bar.

Positives: Location.

Negatives: Price of Restaurant for the low quality, overpriced necessities.

Reviewer: Not provided on Tue 08 Apr 2008 rated 3 out of 10.

We have stayed at both expensive and inexpensive hotels. It was out dated and stuffy like an old Reno Hotel.

Positives: Wasn't impressed at all.

Negatives: No DVD players, no working blender at the lounge, outdated environment.

Reviewer: Not provided on Wed 26 Dec 2007 rated 9 out of 10.

Convenient location.

Positives: Attractive surroundings.

Negatives: Not many quests.

Reviewer: Not provided on Thu 23 Aug 2007 rated 6 out of 10.

An attractive hillside location is initially appealing. If the guest does not wish to dine in the hotel, a 5-10 minute car ride into Santa Cruz can be expected. We cycle and were disappointed with the bike lanes near the hotel. We needed to load up our bikes and travel to another location to begin our rides.

Positives: Clean and close to Santa Cruz

Negatives: Cramped. There was nothing luxurious about our room. I was trying to pamper myself and got a room with wheel chair access shower instead of a tub.

Reviewer: Not provided on Thu 02 Aug 2007 rated 10 out of 10.

Overpriced for the type of hotel it is.

Positives: The room was nice with a great view of the trees.

Negatives: The parking was not planned well. It is a long walk to the lobby.

Reviewer: Not provided on Fri 20 Oct 2006 rated 5 out of 10.

It was all right for a Hilton, would not consider it a 3 star hotel. The room was typical, the pictures were hung way too low. The bathroom was nice sized, but the faucet in the shower was about to fall out and the water pressure was horrible. The hot tub was more of a chlorine bath than a hot tub. Might stay there again if price wasn't so high.

Positives: Staff was friendly.

Negatives: Was not a 3 star, was falling apart.

Reviewer: Not provided on Wed 09 Aug 2006 rated 2 out of 10.

For the price we paid and the star rating, the carpet was dirty and had to request that it be cleaned.

Positives: Fast reply to requests.

Negatives: Dirty carpet.