Best Western All Suite Inn

Reviewer: Not provided on Sun 10 Jul 2011 rated 9 out of 10.

Nice rooms, great staff, but no pool. Exercise area didn't open till 9:00 am. The breakfast was good and other food was within a short walk.

Positives: Good breakfast.

Negatives: No pool.

Reviewer: Not provided on Tue 22 Mar 2011 rated 9 out of 10.

Our stay at the Best Western was very pleasant. The rooms were clean, and the bed was comfortable. The sofa and chair in the living room were not as comfortable. The staff was courteous and friendly. The breakfast buffet was well stocked with many choices of food and beverages. The location was central to Santa Cruz highways, businesses and attractions.

Positives: The rooms were large & clean. The staff was friendly & courteous. The complimentary buffet was good.

Negatives: The entrance to the lobby was not easily seen. The only exit from the garage put you on a one way street.

Reviewer: Not provided on Wed 15 Sep 2010 rated 9 out of 10.

The staff was very accommodating and the room was perfectly fine, the breakfast was amazing and we usually exercises, but the breakfast was so good we went for it.

Positives: the accommodations and the staff excellent/great breakfast.

Negatives: The room had a little smell to it, but we opened the window.

Reviewer: Not provided on Mon 09 Aug 2010 rated 7 out of 10.

I thought it was right for what we needed.

Positives: Kids loved the breakfast.

Negatives: Placed us at the ice and soda machine – noisy.

Reviewer: Not provided on Sat 15 Aug 2009 rated 1 out of 10.

This hotel while nicely located did not supply enough parking for the guests. When we checked in the front desk agent seemed preoccupied and made us feel like we were bothering him. The room was tiny and not what advertised. There was dirt on the floor, multiple hairs in the shower and the room was so hot we slept with the air conditioner on (which was extremely loud) and ended up opening a window. Unfortunately the window was out over the pool and they did not enforce the 9:00 pm closure so we listened to people screaming out at the pool till at least 11pm. The carpet in the lobby was stained, dirty and faded. There was not enough food on the breakfast buffet to the point that people were attacking the food before it ever got out to the buffet line. I finally gave up and grabbed a yogurt and went to my cramped loud room. There were not enough towels and the hide bed could not be opened without moving furniture which you then had to keep from tripping over to get to the bathroom. Housekeepers were still cleaning rooms at 9:00pm and upon check out I was not asked about my stay but told hold on as a front desk agent talked over my shoulder to a housekeeper. I will make sure that everyone I know never stays at this hotel.

Positives: My mother always said if you can't say anything nice don't say anything at all.

Negatives: Bad parking, Dirty room from hair in the tub to dirt on the carpet. Front desk staff looked through you.

Reviewer: Not provided on Wed 03 Sep 2008 rated 9 out of 10.

Our family was pleased with the room. It was ready when we checked in a bit early. There was plenty of parking, but I understand Friday/Saturday nights it is crowded. We had a room with two queen beds, and a queen sized sleeper sofa. There were even two TV sets. We didn't use the desk or internet in the room. We used the computer in the lobby for a couple minutes. There was a mini-fridge, microwave, coffee maker, blow dryer and iron in the room. There were plenty of towels in the granite and tile bathroom. There was no pool, but had a large Jacuzzi. We also didn't get a chance to use the exercise room. Staff was helpful and friendly. We had a great stay!

Positives: Included amazing breakfast with waffles, muffins, fruit, yogurt, sausage, eggs, bagels, coffee, juice etc!

Negatives: It is one mile from the Beach Boardwalk.

Reviewer: Not provided on Wed 04 Jun 2008 rated 7 out of 10.

We enjoy the complimentary breakfast. Which includes four different cereal, waffles, apple/orange juice, and yogurt? The room is very comfortable. Only bad thing is the parking. Neighborhood around hotel doesn't seem safe.

Positives: Whirlpool in tub in room.

Negatives: Location/neighborhood.

Reviewer: Not provided on Wed 21 May 2008 rated 6 out of 10.

I enjoyed our stay. The room was nice and spacious. The furnishings could use a could clean or update. They had a coffee bar all day. Parking was a problem, the spaces are very small and there are not enough of them. Two cars had windows smashed the night we stayed. I left my phone in the spa area and it was still there in the morning but I could not get a staff member to let me out to get it. They did not seem to care. Not once were we asked how are stay was, not even upon check out.

Positives: Spacious room, attractive lobby, nice facilities.

Negatives: The parking is terrible, the staff was not friendly.

Reviewer: Not provided on Thu 16 Aug 2007 rated 2 out of 10.

I would not recommend this hotel to anyone. Upon check-in I was "warned" of a $100.00 charge for smoking but when I stepped into my nonsmoking room it smelled so strong of smoke and cover-up smells it was nauseating. The carpet and furniture were dirty with lots of stains. The TV reception was bad. Parking filled up and the "walk" to boardwalk was quite a hike, okay during daylight but not so good at night.

Positives: This hotel was in Santa Cruz and the bathroom was pretty clean.

Negatives: Nonsmoking room smelled of smoke and cover up scent. Carpet was filthy. Bad TV reception.

Reviewer: Not provided on Wed 11 Jul 2007 rated 1 out of 10.

The general manager was not helpful on my check-in. The Spa was barely at a Luke warm temperature, and when I notified the GM of the hotel he gave a lame excuse on how it was turned down earlier in the week when it was warmer outside. The temperature of the spa was about 90 degrees. On the Saturday night of our stay we got back from out outing around 2am and there was absolutely nowhere to park our vehicle. We had to park about a block away at a restaurant and walk to the hotel. I had to get up at 7am when the restaurant opened to go move my vehicle to the hotel's parking structure. I placed the do not clean my room hanger on the door and the staff entered my room and cleaned it anyway. I had many valuable things not put away or stored throughout the room and did not want my things bothered with. This was a complete disregard for my privacy and was not appreciated. I would definitely not recommend this hotel to anyone.

Positives: Whirlpool tub.

Negatives: The staff was not helpful at all and did not care about my issues.

Reviewer: Not provided on Wed 13 Jun 2007 rated 2 out of 10.

Looked like it was going through remodel. Common areas rather dirty. Front desk was new employee who spent 20 minutes looking for our reservation and said he could not check us in because they were sold out. It was a disappointing experience.

Positives: Nothing.

Negatives: The front desk could not find our reservation and kept us waiting 20 minutes.

Reviewer: Not provided on Wed 23 May 2007 rated 7 out of 10.

I thought the room as nice and the staff was initially very nice except when I pointed out the financial error). I did not think that I got such a great price because they erroneously charged me.

Positives: Staff allowed early check-in.

Negatives: They charged my debit card erroneously. When I pointed this out, they were rude and unaplogizing.

Reviewer: Not provided on Mon 02 Apr 2007 rated 9 out of 10.

Over all experience good. The only thing was that I couldn't check in at three as per our booking. Could not even check in at 4 pm. Had to drive around until room was ready for check in.

Positives: Close to university.

Negatives: The room was late for check-in. Nag sugar for breakfast.

Reviewer: Not provided on Wed 07 Feb 2007 rated 9 out of 10.

The first room I received only had one window that looked directly into another wall 3 feet away. It was very dark. I requested another room, and it was fine. I would have been entirely disappointed if I had to remain in the first room. The breakfast had a nice variety. I would return if I knew I had a room with a window to the outside.

Positives: Very comfortable bed. Suite style room was very pleasant.

Negatives: Lighting could have been better for reading and writing in the little living room area.

Reviewer: Not provided on Tue 30 Jan 2007 rated 10 out of 10.

Good for the money -- a nice place especially compared to most of the hotels in Santa Cruz!

Positives: Rooms were clean and nice; everything in good repair; underground parking; nice lobby.

Negatives: Night clerk preoccupied; wasn't paying attention.

Reviewer: Not provided on Wed 03 Jan 2007 rated 7 out of 10.

Unprofessional staff and ugly common spaces took a little of the shine off the beautiful suite. Very noisy guests across the hall sounded as though they were in the room with us. I left my cell phone charger behind and had to call the hotel and ask about it. They had it but had not recorded which room it came from. Not sure whether I¿ll get it back!

Positives: Suite was roomy, attractive and comfortable. Spa tub great, bath roomy, modern.

Negatives: Staff somewhat unprofessional. Lobby decor hideous and in poor repair. Remodeling?

Reviewer: Not provided on Sun 03 Dec 2006 rated 7 out of 10.

Great service and well informed staff. Suite provides enough room for small children to operate and have a good time.

Positives: Location to grocery stores.

Negatives: The hot tub and sauna.

Reviewer: Not provided on Sat 04 Nov 2006 rated 10 out of 10.

Highly recommended. If we can get a good rate again, we will definitely come back.

Positives: Courteous staff. Huge room with great amenities.

Negatives: Shower dribbled when tub filled.

Reviewer: Not provided on Fri 04 Aug 2006 rated 6 out of 10.

Very expensive for what the hotel offers. We paid $205 a night (with a AAA discount) for a room that was extremely dark (looking at a wall) & very stained couch and arm chair. There was not enough parking to accommodate every guest. The reservation person was unfriendly (had to tell him to smile when it took reservations), & when I complained about the dark room & the dirty furnishing, the front desk young girl did not offer any remedy or discount. Use to go there a lot, long ago when cheaper & cleaner. No more!

Positives: Large room.

Negatives: Expensive, dirty, not helpful staff, not enough parking.

Reviewer: Not provided on Thu 22 Jun 2006 rated 10 out of 10.

Clean room, helpful staff, nice complimentary breakfast. Wished we could have stayed longer.

Positives: Jacuzzi tub, 2 vs., skylights.

Negatives: Parking was difficult.

Reviewer: Not provided on Wed 26 Apr 2006 rated 8 out of 10.

Very nice, clean and reasonable. Staff great. Continental breakfast more than Danish, had all you would want. Great secure underground parking . Nice lobby, but with kids I wish they had a pool. Although the spa is big and kids felt fine going there every night. Good Choice!

Positives: Separate rooms for kids and adults.

Negatives: Site showed a pool which had been replaced.

Reviewer: Not provided on Thu 16 Feb 2006 rated 10 out of 10.

Nice suites.

Positives: Hotel staff accommodated room request even though it was not the way we needed.

Negatives: Rooms on lower level could use some new carpet. Location not the greatest.