DoubleTree by Hilton

Reviewer: Not provided on Fri 07 Oct 2011 rated 5 out of 10.

We arrived an hour after check-in time and several of our rooms were not ready. A few in our group had to wait almost an hour and even then when they went up to their room the maid were still working and they had to wait in the hallway until they were finished. Since the rooms were purchased a head of time and we were there past the time to check in, I really felt that this was unacceptable.

Positives: I liked the location

Negatives: The staff was not ready for us and not very friendly

Reviewer: Not provided on Mon 09 May 2011 rated 8 out of 10.

The hotel location was of primary importance.

Positives: Location to my needs.

Negatives: Not able to confirm non-smoking room or king bed in advance --- felt given left overs.

Reviewer: Not provided on Sat 05 Feb 2011 rated 1 out of 10.

I forgot a leather jacket of sentimental value to me in the room after I checkout. I called the hotel 3 hours later and ask about the jacket, the hotel supervisor wasn't very helpful. I know the item was left in the room closet and the housekeeping crew kept denying of any items left in the room. I would not return to this hotel as a guest in the future.

Positives: Location.

Negatives: Not enough rooms with king bed. Housekeeping crew take items from room.

Reviewer: Not provided on Mon 10 Jan 2011 rated 2 out of 10.

Business Travelers like simple, get in get out. Not alot of harassment with parking a car in the hotel lot, dont get a parking pass when one checks in.

Positives: Convenience

Negatives: Key was deactivated and had to walk down to the front desk and get it reactivated. Got a parking ticket for parking in a lot that I paid $11 for over

Reviewer: Not provided on Fri 31 Dec 2010 rated 6 out of 10.

The room was small, very cramp. Bathroom is also small. This is 2.5 not 3 star. To top it off, charging people for parking? Where there was not a soul in the streets surrounding? If we did not have to come in and out so much we would have street parked. The house keeping staff were very nice, the front desk is not so much. And what a nosy valet parking attendant. Yeah, this type of hotel and have valet parking, what a joke!

Positives: I have nothing to like about this hotel.

Negatives: Self parking for 11 bucks/day?.

Reviewer: Not provided on Mon 27 Dec 2010 rated 8 out of 10.

I stayed in a recently renovated room, flat screen TV, nice overall.

Positives: Warm cookies at check-in.

Negatives: $12.00 for parking on top of what you
have paid.

Reviewer: Not provided on Thu 11 Nov 2010 rated 6 out of 10.

Overall, hotel was basic necessities provided. Parking fee is not feasible.

Positives: Clean, simple, not very many dining options in / near (1-2 miles) of hotel.

Negatives: Parking fee is not worth it. This should have not been added.

Reviewer: Not provided on Thu 04 Nov 2010 rated 9 out of 10.

We found the Doubletree Club to be a good quality hotel for our recent stay in the Santa Ana/Irvine area - the price was right, and it was convenient to the 405. It is undergoing some improvements, with some still left to be done (like the elevators were sort of dirty), and a slightly strong odor in the hallways. The room itself was quite large and comfortable though, and the quality of the beds was a very pleasant surprise!

Positives: The room was large with really comfortable, high quality beds/pillows.

Negatives: It is undergoing a face lift, and has some work going on and outstanding.

Reviewer: Not provided on Wed 03 Nov 2010 rated 10 out of 10.

We both enjoyed staying at this hotel, however, as of Nov 1st they are going to charge for parking, this isn't a 4 or 5 star hotel.

Positives: Very clean, free Internet, above all had a late check out.

Negatives: Nothing.

Reviewer: Not provided on Thu 22 Apr 2010 rated 9 out of 10.

Hotel was nice even though it was being remodeled. Was convenient to airport and city and beaches.

Positives: Clean, friendly, & convenient.

Negatives: They were remodeling.

Reviewer: Not provided on Tue 06 Apr 2010 rated 8 out of 10.

Charged with parking and Internet or other charges. Some time you pay more with the extra charges.

Positives: The staff was nice.

Negatives: The hidden charges they hit me with.

Reviewer: Not provided on Fri 26 Mar 2010 rated 9 out of 10.

Very nice motel, as good as any in the immediate area.

Positives: Nice motel for the cost.

Negatives: Prices in the restaurant were way over priced.

Reviewer: Not provided on Thu 28 Jan 2010 rated 9 out of 10.

The Hotel was Great. We lost Power one night so i got a little cold but the rooms are well set up. It had plenty of towel even for my wife. And the Warm Cookie at check in was a nice touch.

Positives: The staff was very nice.

Negatives: Parking lot was shared with other places.

Reviewer: Not provided on Thu 14 Jan 2010 rated 10 out of 10.

Very good hotel, the breakfast buffet was a bit expensive for a vegetarian person like me.

Positives: Very good location.

Negatives: None.

Reviewer: Not provided on Mon 04 Jan 2010 rated 4 out of 10.

The great thing about this hotel is the location. It's convenient to freeways and to where I had to go. However, it was completely confusing because there is another Doubletree across the street which was more visible so I went there first. The actual Doubletree that I was supposed to stay at had a confusing address as well. The hotel itself for whatever reason seemed a bit sketchy and not very welcoming. It seemed like the kind of hotel you would rent by the hour.

Positives: Location

Negatives: It seemed a little on the seedy side.

Reviewer: Not provided on Mon 30 Nov 2009 rated 8 out of 10.

Excellent hotel. Very cheap for the quality of the hotel that it is. Close to major freeways and airpot.

Positives: Very cheap for the quality.

Negatives: Curtians in our room did not block out the light properly.

Reviewer: Not provided on Tue 06 Oct 2009 rated 9 out of 10.

I have stayed at this hotel before on business and it was great for that. I enjoyed it enough that I would stay here for leisure excursion, as well. The bed was one of the most comfortable I have ever slept in! Thanks - it made my short but busy stay a great experience.

Positives: The rooms was clean, very nice looking - the bed was fantastic.

Negatives: The TV controls did not work well - did not get a cookie - all out.

Reviewer: Not provided on Sun 13 Sep 2009 rated 3 out of 10.

On three separate occasions I had asked for the air conditioning unit to be serviced. Each time the request was either ignored, not conveyed to the maintenance personnel, or maintenance was not competent to make the necessary repairs. The warm weather and lack of air conditioning made for a very unpleasant stay. I would not stay there again.

Positives: Convenient to work location.

Negatives: There is not enough space to elaborate.

Reviewer: Not provided on Sat 25 Apr 2009 rated 5 out of 10.

Too noisy with sports event kids running up and down halls late at night-where's security? Parking lot was too Small for size of hotel,overflow lot was full,too and the available shuttle was nowhere to be found when we need a ride to/from the overflow parking lot, Also, no security watching overflow lot-what's up with that? My car was unsafe the entire stay.

Positives: Warm cookies at check-in.

Negatives: Parking lot full and overflow lot too far shuttle never around.

Reviewer: Not provided on Thu 13 Nov 2008 rated 9 out of 10.

Our family was very impressed with the hotel staff. We were always greeted with genuine smiles and quick, accurate service. Although the exterior was not top of the line, the interior made up for it with stylish decorations throughout, a beautiful dining area, excellent mattresses and bedding, new counter tops and accessories and a quiet nights rest.

Positives: Stylish decorations (not 80's bedding), Impressive staff, clean room and building, comfortable mattress.

Negatives: The exterior was not as attractive as the Double Tree across the street.

Reviewer: Not provided on Thu 02 Oct 2008 rated 1 out of 10.

There is a Doubletree Hotel 3 blocks away. I was dropped off at 2:20 am with a lot of luggage and learned that the Doubletree Club was right around the corner. The Doubletree Hotel staff never asked if I needed neither a taxi nor a shuttle. The person gave me bad walking directions and I got lost and walked about 40 minutes with my luggage until I found the Club. The Club restaurant was terrible, dried out eggs, greasy bacon and sausage and a staff who refused to speak Spanish (I am fluent) and I could not understand their English. They will not cook from the kitchen if you sit in the restaurant; you apparently have to order room service for a menu (non-buffet) item. Yet, they would no point even discuss it in the restaurant, they just said "no food at this time"- while the trays with fresh food are taken to the rooms. I called the front desk to ask for the shuttle at 5:45am (first shuttle). The man told me "just wait outside, it will come". The driver never came and acted surprised when I again asked the lobby guy for a ride. I almost missed my flight. If you are used to poor service and stupid people, I highly recommend this hotel.

Positives: The bed was comfortable.

Negatives: The staff.

Reviewer: Not provided on Fri 12 Sep 2008 rated 8 out of 10.

Everyone was so nice at this hotel. The beds were ok, the rooms were clean and the restaurant good.

Positives: The staff was wonderful!

Negatives: Location was ok.

Reviewer: Not provided on Thu 11 Sep 2008 rated 10 out of 10.

The Double Tree was a great for the price, we had corner room and it was peaceful and quiet. Our room was exceptionally clean and the bed was so comfortable, I'd go back just for that.

Positives: The bed was extremely comfortable.

Negatives: Jacuzzi and pool have a view of the highway, not at all private.

Reviewer: Not provided on Thu 11 Sep 2008 rated 10 out of 10.

Nice business location and one of the few remaining hotels with complimentary parking. Friendly staff and good service.

Positives: Nice staff and complimentary parking.

Negatives: Limited dining options.

Reviewer: Not provided on Fri 05 Sep 2008 rated 9 out of 10.

When we arrived the room was not ready and we had to wait half a hour. However the hotel did give us tickets for free breakfast. Other than that the room was nice, comfy bed, cool ac nice view. Parking was kind of far from the front door and there was only 1 set of elevators so it took a little long to get up to our room. Otherwise great hotel.

Positives: Nice, clean, soft beds, cool AC.

Negatives: The one set of elevators.

Reviewer: Not provided on Wed 03 Sep 2008 rated 9 out of 10.

Right off the freeway, clean, excellent staff-let us check in early with my grandkids. Room was nice.

Positives: Great and friendly staff.

Negatives: Double beds--too small.

Reviewer: Not provided on Tue 02 Sep 2008 rated 5 out of 10.

The room itself was comfortable but the restroom had a stench. Someone left a box of arm and hammer odor absorber outside my room as if to say I had an odor. I found it offensive and despite my complaint, the general manager has not responded.

Positives: The bed was comfortable.

Negatives: The staff needs boot camp training in hospitality.

Reviewer: Not provided on Wed 27 Aug 2008 rated 9 out of 10.

Super friendly staff, extra clean, comfortable beds and pillows, no charge for parking.

Positives: Staff and patio next to lake.

Negatives: Small fitness center.

Reviewer: Not provided on Wed 20 Aug 2008 rated 8 out of 10.

Convenient location. Very clean room, good quality sheets and towels. Down comforter. Cleaning staff do a very good job. My only complaint is that there is not enough parking and additional parking is far, about 200 yards.

Positives: Very clean room, good quality sheets and towels.

Negatives: Parking not enough spaces, additional parking far.

Reviewer: Not provided on Fri 15 Aug 2008 rated 10 out of 10.

Beautiful hotel. Quiet. Easy access from freeway. Staff was very friendly and helpful.

Positives: Staff was very helpful.

Negatives: Construction in area caused power outage.

Reviewer: Not provided on Fri 15 Aug 2008 rated 9 out of 10.

Happily surprised how nice the hotel was.

Positives: Warm Chocolate Chip Cookies, pillow, blanket, bathroom amenities.

Negatives: Not enough parking spaces.