Marriott San Mateo

Reviewer: Not provided on Tue 27 Sep 2011 rated 10 out of 10.

I'm a very seasoned.

Positives: This hotel was just lovely. My room was excellent, the Staff was amazing.

Negatives: I have no complaints. This hotel was lovely.

Reviewer: Not provided on Sat 24 Sep 2011 rated 9 out of 10.

The room was very nice/comfortable. Hotel has a slight stale smoky smell that renovation hasn't quite resolved – very minor, but noticeable. The worst part was that we had to conduct business daily requiring Internet use during our stay and the Internet was hopelessly slow and would not stay connected. This was not a user issue but a problem at the hotel which was not resolved. (Bandwidth issue.) Had to pay $10/day for Internet service. I don't get this charge by hotels. I can stay at other Marriott's with no Internet fee and most hotels provide for free. The city also imposes an $18 parking fee + $2 by hotel. I don't like surprise costs, and prefer an all inclusive price for my stay. Visitors pay for parking, too. The parking lot is so huge so this is a customer disservice. No fridge/microwave. Free coffee.

Positives: Good central, safe location. Comfortable beds/room. Clean. Friendly staff.

Negatives: Parking was $20/day. Wi-Fi did not work ($10/day), bad speed, could not resolve.

Reviewer: Not provided on Tue 30 Aug 2011 rated 9 out of 10.

A nice place to rest.

Positives: Fine place to rest.

Negatives: Parking is $20 extra a night... Horrible!

Reviewer: Not provided on Fri 19 Aug 2011 rated 4 out of 10.

Great place for business meetings, weddings and parties.

Positives: Nice big space.

Negatives: Parking was overpriced although lots of space go unused.

Reviewer: Not provided on Tue 09 Aug 2011 rated 5 out of 10.

The parking charges they tack on after you get there ruined it for me. I would go somewhere else for the money. I wouldn't call this a four-star hotel. Maybe a three star at best. Not only were the parking charges a rip-off - the gates didn't even work right. I had a hard time getting out of the lot two of the three times I came and went.

Positives: Clean room and facilities.

Negatives: Parking charges are unnecessary. It's a money grab.

Reviewer: Not provided on Tue 19 Jul 2011 rated 10 out of 10.

Beautiful and<BR/>convenient!

Positives: Free upgrade to suite, 12:00 check-out.

Negatives: Pool closed early.

Reviewer: Not provided on Mon 30 May 2011 rated 8 out of 10.

It's a huge, sprawling property. It was a bit of a walk from the Registration parking to the front desk. Then I had to drive from Registration parking to the entrance nearest my room. Requested a handicap-accessible room. Didn't get one, so I skipped showering there. The living room furniture in the room was really dated and tacky. The bed was very firm and comfortable, though. Parking is normally $20/night, but they waived the fee for me. If they hadn't, I would have a much worse review of this hotel.

Positives: They waived the $20/night parking fee.

Negatives: Requested a handicap-accessible room. Did not get one.

Reviewer: Not provided on Thu 26 May 2011 rated 10 out of 10.

The hotel was great, very clean, attractive, great service. When we checked in, we were offered a breakfast buffet upgrade for $20. 2 adults and 2 kids, you can't beat that. Specially once you look at the price of things on the menu.

Positives: The coffee maker provide in the room is in the bathroom. 2 adults/2 kids, could not get in to make a cup.

Negatives: Charge for Parking and Wi-Fi

Reviewer: Not provided on Tue 03 May 2011 rated 9 out of 10.

This hotel was clean and fresh. The staff was professional and helpful. My only complaint was there was no complimentary breakfast as was advertised. I also didn't see any flayers for local destinations other than a magazine in the room.

Positives: It had all the amenities we were looking for: pool, hot tub and

Negatives: I was pretty happy overall. I would have enjoyed a DVD player so we could watch a movie of our own.

Reviewer: Not provided on Thu 28 Apr 2011 rated 10 out of 10.

The room was very large and spacious and the bed was VERY comfortable.Bathroom was very roomy with a great shower.This was a very nice hotel.

Positives: The bed!

Negatives: Elevator is small.

Reviewer: Not provided on Mon 18 Apr 2011 rated 10 out of 10.

Room was very nice. The complex itself is huge and we had a little bit of trouble finding the correct building for our room. Staff were friendly and helpful. Grounds were well kept. Had to use room key to get in and out of parking lot and buildings, adding to security.

Positives: Beautiful, clean. Staff were friendly and responsive.

Negatives: NA

Reviewer: Not provided on Mon 07 Mar 2011 rated 8 out of 10.

They should reduce their parking rates for paying guests! There were lots of empty overnight parking slots, and the additional $20 charge for 1 night parking was out-of-line.

Positives: Lovely rooms, lobby and ambiance.

Negatives: They charged a horrendous parking fee for overnight - as a paying guest, I was disgruntled that parking was not included in the rates.

Reviewer: Not provided on Fri 31 Dec 2010 rated 6 out of 10.

I Had really thought I found a deal until on site and the parking was $18 for self park and $25 for valet. Then there was the $9.95 for in-room Internet. This all added up to not such a great deal. The rooms were nice and hotel nice, but I am easily comforted when traveling.



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Positives: The rooms and bed were very clean and the furnishings were newer. The staff were friendly.

Negatives: As with all the Marriott's, I really don't like the $9.95 surcharge for Internet in the room. These are hidden fees.

Reviewer: Not provided on Tue 28 Dec 2010 rated 9 out of 10.

The location and condition of the hotel made this a very enjoyable stay.

Positives: Liked the staff.

Negatives: Construction going on near our room.

Reviewer: Not provided on Sun 26 Dec 2010 rated 8 out of 10.

I called for a late check-in and the person on the line was polite and helpful. When I arrived, the front desk person looked annoyed. That being said, the room was very nice and the bed extremely comfortable. Parking was plentiful so I don't see why they have to charge $18. Plus, other hotels have free wi-fi. This hotel charges for any internet access.

Positives: It had a contemporary style and was nice and clean.

Negatives: Had to pay for parking and would have had to pay for internet access.

Reviewer: Not provided on Thu 02 Dec 2010 rated 7 out of 10.

Beautiful suite upgrade. Addition of microwave would be wonderful in the living room area. Enjoyed the lovely courtyard outside of our room. We thought the complex was hard to find originally, but enjoyed our stay while we were there.

Positives: The room was beautiful. Courtyard is lovely. Enjoyed the suite upgrade we were given.

Negatives: Location is originally hard to find. WiFi charges. In room and parking charges.

Reviewer: Not provided on Mon 22 Nov 2010 rated 8 out of 10.

For the price I paid, I'm happy. I think the thing that bothered me most was the charge for Internet usage, and parking.

Positives: The bed is very comfortable. I got a good price on Priceline.

Negatives: Charge for parking, charge for Internet, no refrigerator in room, no microwave, no ice machine, funky coffee maker.

Reviewer: Not provided on Mon 11 Oct 2010 rated 1 out of 10.

No free internet in room which I requested had to pay for parking and staff was unfriendly.

Positives: Location.

Negatives: Had to pay for parking, business center computer did not work.

Reviewer: Not provided on Wed 22 Sep 2010 rated 10 out of 10.

I thought the hotel was pretty decent for what we payed. We already got a good deal for a standard room and they upgraded when we got there because they were booked for the standards. I was very pleased with the hotel. It was pretty nice for a Marriott.

Positives: Great hotel. Front desk seemed friendly. Nicer than I expected for a Marriott.

Negatives: I didn't encounter anything that I didn't like.

Reviewer: Not provided on Mon 20 Sep 2010 rated 10 out of 10.

It was close enough to San Francisco airport, the rooms were nice for the price, the staff was always friendly, courteous, and helpful. Perfect location for going wherever you wanted to go (wine country, the city, etc). We will definitely stay at this hotel again.

Positives: Location, size of room, hotel staff was all excellent. Business ctr. great.

Negatives: Wish the room had a fridge &amp; microwave oven.

Reviewer: Not provided on Fri 20 Aug 2010 rated 8 out of 10.

I enjoyed my stay for the most part; the parking charge was a bit much (I parked on the side street, which was close to my room), and there were a bunch of dirty glasses outside of my room that was there since I checked in until housekeeping was doing their round the next morning.

Positives: Nice facilities, lots of things to offer for the traveler.

Negatives: The parking fee is a bit much and glasses outside in the hallway were not picked up until next morning.

Reviewer: Not provided on Sun 15 Aug 2010 rated 9 out of 10.

Would definitely like to stay there again and will definitely tell our frieds about it. Especially the booking thru Priceline bit.

Positives: The hotel is clean and the staffs are super friendly.

Negatives: The $18. parking fee per night per car.

Reviewer: Not provided on Tue 20 Jul 2010 rated 8 out of 10.

This hotel has beautiful manicured grounds, as well as a nicely remodeled interior. The rooms are spacious with soft beds and furniture. We had two issues during our stay. We were told the breakfast was complimentary, however, although it is good, it is spendy for the area and certainly not complimentary. Our room, although at the end of a hallway was under a noisy ventilation system and we did not sleep well. However, we let the front desk know of the issue and they gave us a complimentary room with upgrade our next stay, which made up for the lack of sleep and deducted our parking bill. Outstanding customer service! I highly recommend this hotel if staying in the south bay!

Positives: Superb customer service, nice grounds and updated rooms.

Negatives: Our room was located in a noisy part of the hotel.

Reviewer: Not provided on Sat 10 Jul 2010 rated 6 out of 10.

Overall the property was attractive and the staff was friendly. It was an excellent location as well. Parking was expensive and somewhat difficult to use. The room was well furnished but somewhat small.

Positives: Friendly staff.

Negatives: Food poisoning from a salad.

Reviewer: Not provided on Sat 29 May 2010 rated 3 out of 10.

After calling in advance I had to sleep on the couch because two beds were not provided.

Positives: Location.

Negatives: Guest consideration.

Reviewer: Not provided on Mon 17 May 2010 rated 3 out of 10.

Not for airport convenience.. Too far away. Residential/ industrial area. No shopping There is a $14 parking charge.

Positives: Still a nice hotel. Not four star but upscale.

Negatives: Not &quot;airport&quot; hotel bus runs only once an hour.

Reviewer: Not provided on Mon 10 May 2010 rated 7 out of 10.

Large business type hotel, clean, nice rooms, and great bed. Nothing charming about it and on busy freeway. But good for travel just as place to sleep.

Positives: Nice room and comfortable bed.

Negatives: Parking $20.00, old out of date entrance, too large, and not charming.

Reviewer: Not provided on Tue 23 Feb 2010 rated 9 out of 10.

I was happy with the price I received on Priceline but when you add back in all the fees and parking, I paid about the same as I would have otherwise.

Positives: Clean and nice shampoo/conditioner.

Negatives: Parking cost $16.00 per night.