Arena Hotel

Reviewer: Not provided on Tue 03 Nov 2009 rated 2 out of 10.

The following is a letter sent in attempt to get a full refund for a terrible night spent at the Arena Hotel. Basically I got that per our phone conversation 10-21-09 you and your staff decided that our complaints are either unsubstantiated or too high of standards for you to be held responsible for. My wife and I expect to pay for the things we do and we expect reasonable products and services for our money. We have no predetermined ideas of free hand outs. We had a nice time despite your hotels best efforts to change that. Our Standards 1. Expect to be able to check our things into a hotel room well past check in time. In at least 2 attempts. 3 trips up and down stairs before finally getting in a room. 2. Expect that people do not just open our door despite do not disturb sign. No knock, no sorry. 3. Expect that the hotel may have more then 1 pillow on hand per guest. 4. Expect that the bedding has been changed and you wont wake up with some strangers finger-nail stuck to your leg. No one else should have your hotel as an option to stay in without knowing what their stay may be like.

Positives: Location to Arena.

Negatives: Cleaning and maintenance.

Reviewer: Not provided on Tue 22 Jul 2008 rated 6 out of 10.

Overall, this hotel was good for what we needed. Which was a place to stay after our concert. The window was broken and would not open so I was pretty miserable. I was also disappointed that there is no kind of room service. The hotel is very old and little run down. I did really enjoy the Jacuzzi tubs though. It's a nice location and a quaint little place if you do not have high expectations. I did feel I pad way more than what I got though.

Positives: Location.

Negatives: Run down room and no room service.

Reviewer: Not provided on Wed 14 May 2008 rated 7 out of 10.

If you're going to the HP Pavilion for a show, and just want to walk to the area to spare yourself from fighting the parking madness, this is the hotel for you.

Positives: Very convenient. We just walked to the HP Pavilion for the concert.

Negatives: Just outdated furnishings and the 3rd floor smelled like someone's been smoking in the hallway.

Reviewer: Not provided on Wed 19 Mar 2008 rated 8 out of 10.

Went to a concert at HP Pavilion. Saved money because we took advantage of the complementary dinner & breakfast and could walk to the concert so no parking fee. The food was OK. Room was clean and had a refrigerator. Was perfect for what we needed it for. Would definitely come again if attending another concert. Good value!

Positives: Convenient to HP Pavilion and offered complimentary dinner & breakfast.

Negatives: Could use a little upgrading.

Reviewer: Not provided on Tue 18 Dec 2007 rated 6 out of 10.

We were very pleased with the look of this hotel. It was within walking distance of the hp Arena. Very clean, lots of lobby area to meet with other people. Unfortunately, the people in the room next door stayed up all night talking. If you have hip problems the tub may be difficult to get into and out of. It has very high edges.

Positives: This hotel was in walking distance of the hp Arena.

Negatives: The walls are thin enough to hear the people in the next room very clearly.

Reviewer: Not provided on Tue 02 Oct 2007 rated 8 out of 10.

The location was very convenient. I like the hotel because it is an older remodeled hotel with only three floors. It is very nicely deco-rated and very comfortable.

Positives: Its location to the HP Pavilion.

Negatives: The Jacuzzi tubs are way too high for seniors to get into.

Reviewer: Not provided on Thu 05 Jul 2007 rated 10 out of 10.

Overall, I thought this hotel was very good. The lobby was decorated nice and the buffet breakfast was good. It could have used a few more nutritious choices, like whole-grain bread, oatmeal, etc. We didn't get a chance to try out the complimentary light dinner. The only complaint I have is that they were running short on washcloths, so we had to improvise with hand towels.

Positives: The lobby area was very pleasing to the sight.

Negatives: They were running short on washcloths.

Reviewer: Not provided on Fri 18 May 2007 rated 9 out of 10.

This hotel was a great place to stay. They had the most comfortable beds I have ever slept on in a hotel. It was located on a quiet street even though it was downtown. The courtyard outside was beautiful as was the lobby. Free parking was a big plus too! I would definitely stay there again!

Positives: Cute courtyard, beautiful lobby, and comfortable beds.

Negatives: Decor was a little out-dated, and breakfast was okay.