Four Points by Sheraton

Reviewer: Not provided on Fri 02 Sep 2011 rated 5 out of 10.

The hotel staff was very accommodating and friendly. The hotel needs updating. The carpet especially, it was stretch out out and musty smelling. For a 4 point Sheraton we were surprised at the condition of the interior. They are usually a safe bet for quality conditions.

Positives: The staff is very friendly.

Negatives: Needs to be updated, carpet was extremely worn out and musty smell.

Reviewer: Not provided on Thu 21 Apr 2011 rated 1 out of 10.

I expected this hotel to have a higher standard because it has the name Sheraton. There was cigarette burns on the comforter, slashed draperies and dirty cup on the floor. We checked in for two guests, we had one bath towel. We were told that there is not parking fee and we were charged.

Positives: None

Negatives: There was cigarette hole on curtains and bedsheets.

Reviewer: Not provided on Thu 28 Oct 2010 rated 9 out of 10.

After reading horror story reviews of hotels in the San Francisco area, I was pleasantly surprised to have an uneventful stay. The hotel was well-maintained and the staff nice.

Positives: It was much better than what

Negatives: The hotels proximity to the freeway exit seemed strange yet convenient.

Reviewer: Not provided on Fri 24 Sep 2010 rated 10 out of 10.

Front desk staff (daytime) was GREAT! Watched Monday night football game in bar (rest of family went to game 5 miles away - bar comfortable atmosphere for single woman, staff not hovering to provide service, just friendly conversation/pleasant surroundings; multi-cultural staff; staff gave complete directions & map and helped get to SFO to catch BART to downtown.

Positives: Very friendly staff; accommodated late check out.

Negatives: Could not book another night - BIG

Reviewer: Not provided on Wed 18 Mar 2009 rated 9 out of 10.

My husband and I loved the place, surely met our expectations. Will definitely recommend this awesome hotel. Everybody should know about it. Value for money.

Positives: Comfortable, romantic, superb, and worth recommending it.

Negatives: Staff needed to be more attentive to guest needs.

Reviewer: Not provided on Tue 16 Dec 2008 rated 9 out of 10.

Nice place, comfortable and clean. Free parking and internet is great!

Positives: Cocation, clean, comfortable & free internet..

Negatives: Can hear freeway and airport slightly.

Reviewer: Not provided on Thu 20 Nov 2008 rated 9 out of 10.

We enjoyed its proximity to the freeway, and the overall was<BR/>clean and new appearance of the property. I liked the toiletries provided, and that real glasses were used instead of plastic cups. Parking was easy, as was check-in.

Positives: Convenient to freeway, newer property, well-maintained, excellent value.

Negatives: Smells of smoke in 4th floor hallway.

Reviewer: Not provided on Sun 09 Nov 2008 rated 8 out of 10.

I recommend this hotel for business traveling. Conveniently located near the airport.

Positives: Free internet and free parking, functional, not too big.

Negatives: Limited service, but normal with for 3 stars.

Reviewer: Not provided on Tue 07 Oct 2008 rated 9 out of 10.

I would stay here again. I felt safe, it was quiet and comfortable and I got lots of rest and relaxation here.

Positives: Resteraunt is excellent, rooms clean, bed and pillows very soft and comfortable.

Negatives: Its 10 miles from town so I had a long travel on the freeway to go into town.

Reviewer: Not provided on Wed 10 Sep 2008 rated 4 out of 10.

I came in a little early. I was told computer was down and that I should come back at 3 PM. I hung around the lobby, saw another customer come to the front desk asking to be checked in early, he was told it would not be a problem.

Positives: Clean.

Negatives: AC was loud. Got no sleep. One hotel staff was incompetent.

Reviewer: Not provided on Wed 10 Sep 2008 rated 3 out of 10.

The hotel is older and laid out a bit like a rabbit warren with low ceilings in the narrow hallways. The room was right on the freeway. It was 79 degrees when we entered the room. The air conditioner didn't work and the windows didn't open. It was 77 degrees in the morning. Extremely uncomfortable! When I told the desk clerk in the morning, I was ignored. I do not want to stay here again!

Positives: Room was large.

Negatives: Air conditioner did not work.

Reviewer: Not provided on Sat 06 Sep 2008 rated 9 out of 10.

On of the things I look in hotels is how comfortable the beds are, the level of outside noise, and the "fluffiness" of the towels. This hotel had great beds, insulated the noise really well (my room faced the freeway), and the towels were for the most part soft (not like sand paper as in many other hotels.). I will stay here again given the chance.

Positives: The great price I got to pay.

Negatives: I liked it all.

Reviewer: Not provided on Sat 06 Sep 2008 rated 9 out of 10.

We stayed here for one night before taking an early flight out of SFO. We could almost see the rental car return center from our hotel room (it's extremely close). The hotel is right off of the 101, and is difficult to miss as you're getting off the highway. Staff was prompt and courteous and met our request for a slight change in room format. There is ample parking directly under the hotel, and is free for guests. The room had all of the amenities we would have expected for a brief one-night stay, plus more (Scope mouthwash!). We would certainly stay here again if flying in/out of SFO.

Positives: Incredibly close to the airport, with easy and recognizable access off the highway.

Negatives: The rug and carpeting in and around the elevator was a little dirty and out of place.

Reviewer: Not provided on Fri 05 Sep 2008 rated 1 out of 10.

There is a serious problem in the system when I get a family owned hotel that does not measure up to corporate owned ones. Great lobby, much better location, etc.

Positives: Free parking.

Negatives: Very noisy, less than 20 ft away from the freeway, remote control did not work.

Reviewer: Not provided on Fri 05 Sep 2008 rated 10 out of 10.

Awesome location to the Airport, clean & comfortable.

Positives: Location.

Negatives: Noise on the Freeway.

Reviewer: Not provided on Fri 05 Sep 2008 rated 8 out of 10.

This property is not a 3 star but I think it's probably a 2.5 - 3 star. Nice rooms with comfy beds, fridge, large. Fitness center is good. Restaurant/lobby are nice. The staff is friendly. Great location to airport and about 20 minutes from Fisherman's Wharf area/Downtown as well as to Pacifica for beach activities. Excellent hotel for business travelers but not great for families with kids unless you take them to the beach & Wharf a lot.

Positives: Location, staff, comfortable rooms, fridge, fitness center.

Negatives: No swimming pool or hot tub for our children, freeway noise.

Reviewer: Not provided on Fri 05 Sep 2008 rated 5 out of 10.

The driveway looks like a service entry. There was nothing explaining that you had to park in the garage and take the elevator to the reservation desk. Once I was settled, it was quiet, though they offer only a microwave in their gift shop which is a closet with candy. It was clean and comfortable. Great for getting to the airport early or a place to stay at the airport late at night. I highly recommend the Embassy Suites. I was in awe of that hotel.

Positives: Close to the airport.

Negatives: Small rooms, no pool, tiny bar.

Reviewer: Not provided on Thu 04 Sep 2008 rated 4 out of 10.

Hotel feels tacky and dirty because of the dirty carpeting. However, one person, graciously received us in the lobby and tried very hard to please us. He was so very kind. This gentleman worked the evening of Sunday 31 August, 2008 and he received us beautifully the morning of Monday, 1 September, 2008, in the restaurant. The staff did the best they could under the circumstances. They can't help the tiny entrance into the hotel, or the lack of funds, for steam cleaning the carpets in every area. It made a very bad impression and makes it very difficult for me to want to return. I have designed for hotels in Virginia, San Francisco and Alaska. This one was quite a disappointment.

Positives: The staff tried hard.

Negatives: Dirty carpets.

Reviewer: Not provided on Tue 02 Sep 2008 rated 10 out of 10.

Very nice property. Very friendly & helpful staff.

Positives: Decor & location.

Negatives: Near freeway.

Reviewer: Not provided on Thu 21 Aug 2008 rated 8 out of 10.

The hotel is conveniently located to both San Francisco and the San Francisco Airport. There is a wonderful Thai restaurant on Grand street in South San Francisco. The hotel is clean, staff is polite and we enjoyed out stay.

Positives: The room was clean and attractive.

Negatives: We did have to request a 2nd room because the first smelled of smoke.