Hotel Palomar

Reviewer: Not provided on Wed 22 Dec 2010 rated 10 out of 10.

Very impressed with both hotel and location. Perfect for shopping and sightseeing. Comfortable beds. Quiet room (ask for an inside room). Staff is very friendly and accommodating. Would definitely stay here again.

Positives: Perfect location. Friendly staff. Great service.

Negatives: Expensive parking - but all hotels in area charge the same.

Reviewer: Not provided on Thu 21 Oct 2010 rated 5 out of 10.

They have a lovely complimentary wine hour between 5 and 6. I would not recommend the restaurant, however as our particular waiter was pompous and to say the portions were small (3 bites) and expensive would be a complete understatement. The concierge was helpful regarding information about restaurants, etc. When they could not provide the two beds requested, they did give a $50 credit for the restaurant which considering the plate size and price was a laughable compensation. Next time I would stay either at the Intercontinental or Francis Drake.

Positives: Location.

Negatives: They provided an extra (very small) cot instead of the 2 beds that were booked. It made the room crowded and was not the quality bed expected.

Reviewer: Not provided on Mon 05 Jul 2010 rated 8 out of 10.

Very nice hotel that was quiet but close to Union Square and public transportation.
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Positives: Excellent location that was quiet.

Negatives: Small common area.

Reviewer: Not provided on Sat 27 Feb 2010 rated 6 out of 10.

Nice rooms, bad location and poor lounge/bar areas.

Positives: Very nice room decor.

Negatives: Lobby, bar, restaurant, hallways and neighborhood were poor.

Reviewer: Not provided on Mon 15 Feb 2010 rated 8 out of 10.

Nice hotel in great location. This was formerly a run-down transient hotel that was refurbished. The staff was excellent and attentive. The hotel was not four-star.

Positives: Great location.

Negatives: Small rooms.

Reviewer: Not provided on Tue 05 Jan 2010 rated 9 out of 10.

The Hotel Palomar in San Francisco was a very cute hotel. At first I was a bit nervous when I saw it was a smaller hotel but it met all my traveling needs. The hotel staff went beyond my expectations with customer service. I had told them it was a birthday trip and they sent chocolates and champagne to the room with a card. While in SF I did check out other hotels and I would still come back to this hotel.

Positives: The customer service was excellent and I would come back due to this.

Negatives: The only thing I didn't like is the location of the hotel, Old Navy is below the hotel but don't let this stop you from staying here.

Reviewer: Not provided on Wed 05 Aug 2009 rated 7 out of 10.

Expensive for the services. 5 o'clock wine was nice yet the room to enjoy it in was small. Many near by hotels equal or better in cost ans services.

Positives: The room was clean the bed and pillows were good.

Negatives: Small, the fitness room was loud in our room.

Reviewer: Not provided on Tue 31 Mar 2009 rated 10 out of 10.

Loved it! Will definitely stay there again.

Positives: Staff.

Negatives: Dog barking in another room.

Reviewer: Not provided on Mon 23 Mar 2009 rated 8 out of 10.

This is an extremely pleasant property in a bustling business and retail neighborhood. It is a very classy, but no-frills operation -- just the ticket for a business trip or a brief leisure weekend in the city. Be wary of the daytime noise produced from the large store that sits beneath the hotel. At night, however, things quiet down, and we slept most peacefully!

Positives: Super convenient location, near shopping and BART station.

Negatives: The exterior noise coming from the Old Navy store beneath the hotel.

Reviewer: Not provided on Mon 02 Mar 2009 rated 7 out of 10.

Nice hotel, stylish without being trendy and with service which exceeds many other boutique hotels. The only drawback is the restaurant which provided poor value in my opinion.

Positives: Great ambience, and good location.

Negatives: Restaurant is overpriced ($80 breakfast for two).

Reviewer: Not provided on Mon 18 Aug 2008 rated 10 out of 10.

Overall - loved it!

Positives: Everything seemed clean, new, trendy, artistic.

Negatives: The room and bathroom were fairly small.

Reviewer: Not provided on Mon 18 Aug 2008 rated 3 out of 10.

This was a very average hotel. View was of offices next door. $50 for parking at the hotel is outrageous. Nothing extra special at all here. Would not stay at this hotel again.

Positives: Nice flat screen TV.

Negatives: Charged $50 to park.

Reviewer: Not provided on Thu 31 Jul 2008 rated 9 out of 10.

Great staff, rooms are very nice. Work out facility could be a little nicer, but was ok for our needs. Would highly recommend to others.

Positives: Very attractive, great location, quiet.

Negatives: One day did not clean up room.

Reviewer: Not provided on Mon 14 Jul 2008 rated 9 out of 10.

Very welcoming. Staff accommodating. Front desk was great! Fun animal print motif and robes. Great location for shopping.

Positives: Wine hour from 5 - 6 every day was fantastic.

Negatives: View.

Reviewer: Not provided on Sat 12 Jul 2008 rated 9 out of 10.

Nice funky hotel just off Market Street on fourth. Great for Moscone Center Conventions. Cool rooms with clean designs. NY Times newspaper, wine tasting, and free coffee in the mornings. Attentive staff.

Positives: Cool decor. Very modern and clean furnishings. Comfy bed and high quality linens.

Negatives: Small room and common areas. Only two towels in the room, had to ask for more.

Reviewer: Not provided on Thu 10 Jul 2008 rated 9 out of 10.

The interiors of the hotel are good but the lobby is very small. The rooms are very spacious and the fifth floor restaurant is really good. The staff is very friendly and it has the best location one can have in San Francisco.

Positives: Very good rooms with the best location in San Francisco.

Negatives: Lobby is very small, otherwise the hotel is pretty well done up.

Reviewer: Not provided on Wed 02 Jul 2008 rated 8 out of 10.

Decor very hip and modern. Great location if you are using public transportation options.

Positives: Great location with great staff.

Negatives: Parking rates are inflated beyond reason.

Reviewer: Not provided on Thu 10 Apr 2008 rated 8 out of 10.

Nice location. Friendly staff. Maybe a 3 1/2 star, but not a 4 star hotel.

Positives: Location.

Negatives: No coffee 3 times, when I went to the lobby, during 12 days.

Reviewer: Not provided on Sun 30 Mar 2008 rated 8 out of 10.

Nice room amenities (though with dim bathroom lighting) and pleasant decor. Walls seem a little thin, the television could be heard in the next door room late and early. Helpful staff. Central to cable car line, arts, and good restaurants.

Positives: Excellent location.

Negatives: No place to comfortably sit to watch television or read.

Reviewer: Not provided on Thu 03 Jan 2008 rated 10 out of 10.

The Hotel Palomar and Kempton Hotels in general have the best customer service I've experienced in a long time. They consistently have the best trained staff, far exceeding even the best five star hotels I've stayed at around the world. The hotel is well appointed; not luxurious but modern in style and very comfortable. I would highly suggest requesting an exterior room during your stay. Interior rooms don't have an attractive view. The restaurant and lounge are lovely and great for meeting friends and family. We stayed here with our two dogs in tow for one week and always looked forward to returning to the hotel after a long day of site seeing!

Positives: The staff excelled in customer service and the hotel was well appointed. The staff is far superior to many 5-star hotels I've stayed at.

Negatives: Getting in and out of this busy & popular location can be challenging.

Reviewer: Not provided on Mon 10 Dec 2007 rated 10 out of 10.

Loved the interior of the king deluxe room my husband and I stayed in. The bed was more comfortable than my bed at home, which is not usual. The room was very quiet and I slept like a baby, which is also not usual. Staff was friendly and helpful.

Positives: Beds very comfy, room quiet, very plush w/nice amenities.

Negatives: Restaurant was very expensive.

Reviewer: Not provided on Sun 30 Sep 2007 rated 8 out of 10.

Recommend this hotel for lovely, if small, rooms, good amenities, and a staff that always aims to please. The food and service that you get with room service is pretty subpart; the food was cold and was the wrong order the first time around. Other than that, it's a great place to stay.

Positives: Great service.

Negatives: Lousy room service.

Reviewer: Not provided on Sat 18 Aug 2007 rated 8 out of 10.

We enjoyed our stay and would recommend it to our friends.

Positives: Double windows, sound proofed, wonderful linens and blackout curtains.

Negatives: It was tricky finding taxis.

Reviewer: Not provided on Thu 16 Aug 2007 rated 9 out of 10.

Having stayed at several of the large Name-brand 4 star hotels in so, I was worried about this selection. I was pleasantly surprised. I don't use much of the lobby facilities anyway, so it didn't matter. The staff was great and the room was very nice and quiet. It was a romantic weekend for my wife and me. We often travel with our 2 kids (daughter 17, son 12). This hotel would not have been a good venue for that type of stay. It was perfect for what we wanted to do. The price was higher than we usually have to pay, due to the summer tourist season. Being local to the bay area we usually stay in so off-season for a much lesser price. But, considering the market, timing, etc. It was excellent.

Positives: The quality of the facilities and friendliness of the staff.

Negatives: Parking in so is expensive.

Reviewer: Not provided on Wed 15 Aug 2007 rated 5 out of 10.

The hotel is in a great location, and the lobby staff valet and Bellhop was extremely helpful and pleasant. The representative said it would not be a problem and that everything was all set. After we checked in and went to our room, we found a king bed. The hotel manager said they were sold out for the night and did not offer anything else to compensate for. They could have offered something for the inconvenience. I hardly got an apology. I ended up sleeping on the floor.

Positives: The hotel was very clean and seemed newly decorated. The staff was very professional.

Negatives: Our room was not what we thought we were getting.

Reviewer: Not provided on Wed 18 Jul 2007 rated 10 out of 10.

Great hotel, will definitely return. Fantastic location, nice/clean/simple rooms and the NY Times on Sunday. We were pleasantly surprised by the value and level of service.

Positives: Great location and friendly/helpful staff. NY Times on Sunday morning.

Negatives: Need more at breakfast, coffee/tea in small cups was insufficient.