Hotel Rex

Reviewer: Not provided on Fri 01 Jul 2011 rated 8 out of 10.

The bed was comfortable but difficult for two people to get in and out. Bathroom was drafty but OK otherwise. Great location.

Positives: Good breakfast buffet and Front desk staff was very friendly and courteous.

Negatives: Room was way too small!

Reviewer: Not provided on Sat 23 Oct 2010 rated 10 out of 10.

Nice place great location.

Positives: Location nice people good food.

Negatives: Size of room way too small.

Reviewer: Not provided on Fri 13 Aug 2010 rated 2 out of 10.

My partner and I stayed at the Rex for two nights. As members of the Joie de Vivre club we were very disappointed in our stay. The quality of the room and especially the amenities don't meet the club's high standards. No newspaper in the morning, no fine complimentary breakfast and cheese and wine tasting or services we expected.

Positives: Not much.

Negatives: Does not meet the expectation.

Reviewer: Not provided on Sat 20 Sep 2008 rated 3 out of 10.

The hotel has a nice/cozy bar and welcomes its guest with a wine reception after 5pm. It is walking distance from china town and in the middle of many shops and stores. The room was very small and the TV was out dated. This hotel seemed to be very over priced for the worth. I would have rather stayed in a less convenient place and spent less for more amenities, and parking was an additional $40, that is crazy considering how much money I spent to stay one night, and the hotel staff was very smug about collecting this fee that I was not informed of when they offered to park my car.

Positives: The reception was nice, and the staff was receptive.

Negatives: Parking cost me an additional $40, and the clerk was rude about collecting it.

Reviewer: Not provided on Fri 15 Aug 2008 rated 10 out of 10.

This hotel is very classy, warm, inviting, comfortable and quaint! Exceptional staff, everyone! I've never been disappointed, but this was absolutely the best service, I've experienced yet.

Positives: The staff and the exceptional service I received, as well as the complimentary wine every night!

Negatives: Rooms were a little on the small side, however the hotel staff upgraded us to larger room for no additional fee.

Reviewer: Not provided on Wed 06 Aug 2008 rated 5 out of 10.

There are better choices for hotels in the boutique category in s.f.o. although the staff was excellent, the hotel's decor and room furnishings were lacking quality.

Positives: The nicest hotel staff, bar none.

Negatives: Poor room conditions, no AC, old bedding.

Reviewer: Not provided on Thu 24 Jul 2008 rated 8 out of 10.

Very cozy and convenient hotel. The Rex has a very boutique feel to it. The staff is friendly and helpful. The bar is also very cozy, with friendly bartenders and a daily complimentary glass of wine which is a nice bonus!

Positives: Very cozy, great staff and bar.

Negatives: Not every room is equipped with AC.

Reviewer: Not provided on Sun 20 Jul 2008 rated 9 out of 10.

We stayed there with our two kids (1 and 8 years old). We had a good time there, but the hotel room was quite small for us, because we had a portable crib for the baby. But the room was very nice, so we still liked it. We liked the lobby and small bar very much and enjoyed the complementary wine in the evening. Our kids played or read there, we enjoyed the atmosphere and relaxed from the day. The staff was very friendly. We would go there again.

Positives: Great location, friendly staff, pretty and special room decoration.

Negatives: Small rooms.

Reviewer: Not provided on Wed 16 Jul 2008 rated 8 out of 10.

I liked the hotels location but the amenities did not match up with the price. And I was not told that I would be charged $40.00 a day for parking until I checked out, (not good).

Positives: I was very close to where we wanted to be in the city.

Negatives: The room was very small, they charged us $40 a day to park our car.

Reviewer: Not provided on Mon 17 Dec 2007 rated 8 out of 10.

Would stay again convenient, friendly.

Positives: Courteous staff.

Negatives: Inside edge of pillow case of one of pillows looked dirty.

Reviewer: Not provided on Wed 05 Sep 2007 rated 10 out of 10.

Hotel Rex was a great hotel. The service was very good, with one exception. The room was very plush and the little details were a nice touch. The lack of airflow in the room was somewhat annoying; our room was in the back of the hotel and even with the window open no fresh air made it into the room. I'm sure rooms on the front side of the hotel did not have this problem; therefore if I were to stay again, I would request this. The valet parking was nice as well, however, the one exception I encountered with poor service from the front desk relates to parking. I called down the night before I was checking out; I was leaving very early in the morning, around 5am. I inquired about the process for getting my car that early, and she told me the attendants are not working at that time and I would have to walk to retrieve my car. From a customer service perspective, I think that was poor service offering no other alternative, such as retrieving my car that evening and parking it on the street in front of the hotel. I would expect more from one of the more upscale hotels, and that I'm paying $35/day for valet service. However the next morning I went down to check-out and the person working the desk was very, very, very pleasant and acknowledged that they should have made some kind of arrangement with my car. I did have to walk the block to get my car, thankfully only a block, and when I returned to load the car the front desk rep had made coffee for us. That is the type of service that makes the difference. Overall, I would definitely recommend this hotel.

Positives: Decor is fantastic, location is great, staff was friendly.

Negatives: One unhelpful front desk representative, no air conditioner.

Reviewer: Not provided on Sun 26 Aug 2007 rated 9 out of 10.

I wished we had a longer time to stay in San Francisco. We had a delightful time at the conveniently situated Rex Hotel. The price was right for the amenities provided and the imaginative decor. Staff was very professional and pleasant. I'll definitely stay again.

Positives: I loved the decor of old San Francisco literary society. Very imaginative.

Negatives: The room was a bit dark, looking out onto an airshaft. The air conditioning could have worked better.

Reviewer: Not provided on Sun 05 Aug 2007 rated 9 out of 10.

It was a great hotel and experience for my wife and I on our Honeymoon. The only negative was the stree noise at night, we didn't sleep well at all. Although the views down the street were enjoyable it may be better to have a room not on the street.

Positives: The service was great and the staff was very helpful.

Negatives: The room was small but I guess thats part of the San Fran Character.

Reviewer: Not provided on Tue 03 Jul 2007 rated 8 out of 10.

A great personality hotel with many amenities, giving us comfort and a sense of care from the staff.

Positives: Very friendly and interesting.

Negatives: Room, a bit small.

Reviewer: Not provided on Mon 01 Jan 2007 rated 6 out of 10.

The hotel has a great location. It is one block from the union square. Third day of my stay I had to change my room because walking of the people upstairs was disturbing and waking me up. So if you are planning to sleep till afternoon make sure you get a room on the seventh floor. Also rooms are very small.

Positives: It has a great location.

Negatives: Rooms are rather small.

Reviewer: Not provided on Sun 10 Sep 2006 rated 10 out of 10.

The hotel is at a convenient location, provides good service and if you like jazz music, there is plenty of it in the hotel, even sample cd's in the rooms.

Positives: I liked the personal approach as opposed to the corporate brands such as Westin and the like. Free Internet and complimentary wines were nice

Negatives: I thought the hotel was fine, nothing I did not like.

Reviewer: Not provided on Wed 29 Mar 2006 rated 8 out of 10.

Very well located, colorful, mostly helpful staff, nice ambiance.

Positives: Colorful, intimate.

Negatives: Front desk didn't call cab when requested, twice.

Reviewer: Not provided on Fri 09 Dec 2005 rated 9 out of 10.

Very close to Union Sq. and shopping, good restaurants and in general the place to be in SF. Rooms were clean and comfortable, AC and heater worked well. For a 3 star it was a very enjoyable stay. Staff was especially helpful. A+ for the staff.

Positives: Clean, very attentative staff. very comfortable.

Negatives: Service in the restaurant was slow.

Reviewer: Not provided on Fri 18 Nov 2005 rated 10 out of 10.

Excellent value, comfortable beds and in the middle of everything. Rooms are a little small.

Positives: Great price and location.

Negatives: Liked everything.

Reviewer: Not provided on Wed 16 Nov 2005 rated 6 out of 10.

A cute, quaint hotel in a great location. Rooms are very small but nicely appointed.

Positives: It was really quiet.

Negatives: The room was small and had no coffee in room.

Reviewer: Not provided on Mon 31 Oct 2005 rated 10 out of 10.

It was great.

Positives: Great Location and atmosphere, very friendly staff and perfect location for the Nike Marathon.

Negatives: Nothing.

Reviewer: Not provided on Thu 29 Sep 2005 rated 10 out of 10.

Excellent boutique hotel, although the room was very small. Great location and friendly, helpful staff.

Positives: Excellent staff.

Negatives: Slow service in restaurant.