Best Western Island Palms Hotel & Marina

Reviewer: Not provided on Thu 16 Jun 2011 rated 6 out of 10.

This hotel is very nice and offers beautiful harbor front views from many of the rooms. The rooms are spacious and clean and the king size bed was comfortable. I would like to mention that one of the guy and the shuttle bus driver were very nice friendly and went out of their way to accommodate me. However, the front desk staff are very unfriendly, which was really disappointing because it took away from the enjoyment of being a guest at the hotel. Another shortfall is that there are no elevators in this hotel and some of the rooms are quite distant from the lobby with a lot of stairs to the rooms located on the second floor.

Positives: This hotel has great harbor front front views and very nice rooms.

Negatives: The front desk staff was very unfriendly and only answered requests because it was their job rather than their pleasure to be helpful.

Reviewer: Not provided on Mon 19 Apr 2010 rated 10 out of 10.

Beautiful setting, great room. Large room. The bed was comfortable. Play structure just across the road from the hotel. Great pool and spa tub. Only downside there was paper thin walls, you could hear everything in the next room and outside.

Positives: Beautiful setting, room was clean and well taken care of.

Negatives: Front desk staff did not seem over friendly when we checked-in.

Reviewer: Not provided on Mon 11 Jan 2010 rated 10 out of 10.

I was impressed by the location, view, and condition of this newer Casa del Mar building on shelter island. It was near the bay, not in the middle of the city.

Positives: Casa del Mar building was new, quiet, and overlooked Marina and was close to point Loma.

Negatives: Some buildings weren't as nice as the Casa del Mar building.

Reviewer: Not provided on Mon 16 Nov 2009 rated 8 out of 10.

I would recommend this hotel to my friends.

Positives: Location / patios.

Negatives: Older windows with no screens.

Reviewer: Not provided on Thu 03 Sep 2009 rated 9 out of 10.

The hotel was very clean and well kept up. Our room had a nice little patio where we could sit and watch the boats and enjoy a drink. The room was quiet and nicely remodeled. The pool area was excellent and included a bar to buy drinks and food. The pool and jacuzzi water temperature was perfect.

Positives: The hotel had a nice tropical atmosphere. The location gave me the feeling of being away from the hustle and bustle.

Negatives: The parking was somewhat limited and one morning we were awaken at 5 am by boat horns.

Reviewer: Not provided on Tue 19 May 2009 rated 10 out of 10.

Very convenient to San Diego sites. Very friendly staff. Great park across the street with a lovely path along the bay.

Positives: Beautiful grounds and view from room. Great location.

Negatives: No elevator to second floor.

Reviewer: Not provided on Tue 14 Apr 2009 rated 9 out of 10.

The hotel was clean and conveniently located. Scenery was awesome. To simply look out your window or step out of your door to see boats, yachts, and naval ships was phenomenal!

Positives: Great location, friendly and accommodating staff. Highly recommend it.

Negatives: The only thing the hotel could not accommodate was my request for adjoining rooms.

Reviewer: Not provided on Fri 02 Jan 2009 rated 10 out of 10.

Loved it! We will stay there again the next time we go to San Diego.

Positives: Wonderful view and location.

Negatives: Not enough parking.

Reviewer: Not provided on Mon 18 Aug 2008 rated 10 out of 10.

This was a very nice hotel. Great location, beautiful restrooms.

Positives: Beautiful location, right next to harbor.

Negatives: Room was small.

Reviewer: Not provided on Mon 18 Aug 2008 rated 8 out of 10.

Overall nice clean rooms, spacious & with soft beds and balcony over looking mission bay.

Positives: Location.

Negatives: Early morning.

Reviewer: Not provided on Mon 18 Aug 2008 rated 10 out of 10.

This is a gorgeous facility, friendly staff, seems like a beach resort. We loved the look, the pools and the location to highways and attractions. We look forward to staying here again!

Positives: LOVED the look, location, staff, whole experience.

Negatives: That we didn't have a window or view.

Reviewer: Not provided on Wed 06 Aug 2008 rated 10 out of 10.

Beautiful hotel, wonderful service and lovely rooms. Clean. Easy access. Great dinner in the hotel dining room.

Positives: Loved everything, location. Beautiful view of Harbor from hotel.

Negatives: Loved it all.

Reviewer: Not provided on Thu 24 Jul 2008 rated 7 out of 10.

In a nice vacation destination location, close to yacht harbors and airport. Lobby has a five star feel with outstanding concierge services. Parking somewhat problematic and our room was very cramped and old feeling. Somehow parts of this hotel have been very nicely upgraded, while other parts were left out. We were awoken twice by hotel maids and jumbo jets at the nearby San Diego airport.

Positives: Had a wonderful remodeled bathroom.

Negatives: Room was dark, small, old and smelled when we entered.

Reviewer: Not provided on Mon 21 Jul 2008 rated 9 out of 10.

Overall an excellent place. Great pools and location right next to the harbor. Not too far from Sea World.

Positives: Right next to the water on both sides.

Negatives: The airport shuttle took too long.

Reviewer: Not provided on Sun 20 Jul 2008 rated 9 out of 10.

The room was luxurious and roomy, comfortable bed and nice amenities. I didn't care for the restaurant - too pricey, limited menu, the portions were small and the food was just okay (the children's menu was particularly limited). Extremely helpful staff - responded very quickly to all requests.

Positives: Large room and friendly, responsive staff.

Negatives: Parking - all convenient parking was valet only, self parking was very inconvenient.

Reviewer: Not provided on Tue 10 Jun 2008 rated 7 out of 10.

Ensure before traveling that you get the correct room. Also, slightly noisy, could hear the neighbors talking and TV's through the wall, would have been worse if busy. Overall though it was a good hotel and great location.

Positives: Location.

Negatives: Noise.

Reviewer: Not provided on Mon 09 Jun 2008 rated 5 out of 10.

No towels, too overpriced for accommodations, no locks on bathroom door, vending machines not working, hotel would not take me to enterprise on Hancock street, told me to take taxi. Will not stay here again!

Positives: The restaurant elephant castle.

Negatives: No towels when asked, three times maid opened door without knocking.