Hawthorn Suites

Reviewer: Not provided on Sun 06 Mar 2011 rated 10 out of 10.

Very comfortable and quiet. Breakfast daily was very good.

Positives: Hotel staff very accommodating. Gave me a quiet, larger room to work, and promptly found feather pillows for me upon request.

Negatives: Location is convenient, but not in the best area.

Reviewer: Not provided on Fri 15 Jan 2010 rated 1 out of 10.

I would not recommend this hotel to anyone. We were stitched to different rooms because of the smell and broken windows. After moving rooms twice and watching the homeless roaming through the parking lot, we checked out before even bringing all of our bags inside. We tried to contact priceline about the hotel before leaving, since it was paid for and no one answered the phone. I called 4 different time and all phone options kept rolling me back into the automated phone options. We felt it was better to check out then stay their for our safety.

Positives: nothing the place was a pit with questionalble safty

Negatives: the homeless people roaming the parking lots and the dirty rooms with broken stuff

Reviewer: Not provided on Tue 12 Jan 2010 rated 10 out of 10.

Everybody was very polite. Location is also good, just a few minutes from the airport. Another thing I liked was the driver waited for me before we left. The breakfast was really nice, too. Also, the room I had was very spacious and much better than other expensive hotels.

Positives: Price, very polite staff, very good breakfast and not too far from airport.

Negatives: None.

Reviewer: Not provided on Mon 31 Aug 2009 rated 8 out of 10.

This hotel was close access to the freeway and 5 minutes from downtown. They had friendly service and I would make a return visit.

Positives: Rooms were nice, great happy hour, great location for entertainment shops etc.

Negatives: Pool had to be closed for poor water quality.

Reviewer: Not provided on Tue 28 Apr 2009 rated 9 out of 10.

For the money, this is an excellent hotel. The rooms are large with all the conveniences. A great place to stay on business.

Positives: Spacious and clean.

Negatives: Location isn't the best.

Reviewer: Not provided on Tue 28 Apr 2009 rated 10 out of 10.

Surprisingly good. One exit away on I5 from downtown Sacramento. Clean, comfortable, and with high ceilings on the top floor. The people working there were really nice. There is a restaurant/bar with people hanging out. It seems to be a very popular hotel. The room had a microwave and a refrigerator!

Positives: The ceilings on the top floor were really high.

Negatives: The bed was slightly lumpy.

Reviewer: Not provided on Mon 09 Feb 2009 rated 10 out of 10.

My stay was great. Exactly what I needed to take care of business. Gigantic clean room and the breakfast buffet was superb- excellant coffee. The only drawback was a number of prommissing resaurants nearby were closed or out of business. The two reamaining were excellant, but you will run out of choices if staying more than two nights without a car.

Positives: Clean, great breakfast buffet, staff was very helpful

Negatives: Not much selection for restaurants nearby

Reviewer: Not provided on Sat 02 Aug 2008 rated 6 out of 10.

A nice, basic hotel - nothing special, but worth the money.

Positives: Close to downtown Sacramento.

Negatives: Slow check in process.

Reviewer: Not provided on Mon 20 Aug 2007 rated 10 out of 10.

Staff was more than welcoming. They truly understood our needs. They were able to upgrade us to a suite, considering we had 2 young children. The woman we checked in with even went so far as to personally bring us keys to the suite as we were vacating the initial room. My husband travels extensively on business, and he commented that he had never encountered friendlier staff.

Positives: Staff extended themselves in providing comfort and amenities.

Negatives: Found some hair on bathroom floor. Otherwise, everything else was clean.

Reviewer: Not provided on Mon 19 Mar 2007 rated 6 out of 10.

The complimentary breakfast buffet and the evening reception made this hotel a great for traveling families. The hotel staff was friendly and helpful. The room was nice, clean and roomy. My only complaint is the a/c in our room did not cool the room but made it humid and uncomfortable. The pool and spa facilities helped cool us off, though! We had a great stay!

Positives: The staff was friendly and helpful.

Negatives: The a/c in the room did not function well.

Reviewer: Not provided on Wed 13 Sep 2006 rated 7 out of 10.

Enjoyed it. Would stay again.

Positives: Great breakfast buffet. Great location. Courteous staff.

Negatives: It was too crowded in the common areas. The hot tub wasn't hot.

Reviewer: Not provided on Wed 13 Sep 2006 rated 8 out of 10.

I would come back because the staff was very apologetic and accommodating.

Positives: Very friendly front desk staff.

Negatives: Did not receive 6:15AM wakeup call. Room not cleaned upon check-in.

Reviewer: Not provided on Thu 31 Aug 2006 rated 10 out of 10.

The hotel had a nice pond out in front. The rooms were big and clean. The staff was friendly. We enjoyed the hot breakfast. We would stay here again!

Positives: The night shift people were very friendly. The rooms were big and clean. We would stay here again.

Negatives: The morning shift people were not as friendly. No one say good morning or thank you, when we were leaving.

Reviewer: Not provided on Wed 30 Aug 2006 rated 7 out of 10.

Hotel was good overall. Only problem was there was no bar of soap available at the moment I needed it. Was told by front desk to go purchase soap at a nearby store or wait till the following morning.

Positives: The Free Breakfast.

Negatives: Put me in a handicap room.

Reviewer: Not provided on Mon 28 Aug 2006 rated 3 out of 10.

Over all, I was not impressed with this hotel. It's in a great location, just off of I5, but it is in serious need of remodeling. I've stayed in a cleaner and better decorated motel 6.

Positives: Convenient location.

Negatives: Old, out dated, dark, in room refrigerator didn't work.

Reviewer: Not provided on Wed 23 Aug 2006 rated 8 out of 10.

The people checked in at the same time or later then me. They got available room. But I didn't. I need to came back at one hour later 3pm. Don't like it.

Positives: Quiet, convenient, and clean.

Negatives: I need to check in at two times.

Reviewer: Not provided on Mon 21 Aug 2006 rated 7 out of 10.

The hotel and room were very dated and the area was not great but the staff was friendly and the breakfast was exceptional.

Positives: It was close to the city and breakfast was exceptional.

Negatives: The hotel was dated and kept up OK.

Reviewer: Not provided on Thu 17 Aug 2006 rated 7 out of 10.

Clean hotel and good value for the money. Unfortunately the bed in my room was so worn that one side had a significant sag in the mattress. The other potential problem is that the location is in an industrial area and travel to and from the hotel to appointments/sights/restaurants can be difficult in commuter traffic.

Positives: Good value for the money.

Negatives: Bed was worn and needed to be replaced.

Reviewer: Not provided on Tue 15 Aug 2006 rated 10 out of 10.

I would like to thank the staff who directed us in getting to the hotel, even though I was stressing out and tired and completely lost, the staff at this hotel directed us. But it was us who would take the wrong road, but they continued to have a calm voice and redirected us all the way, that as we were pulling into the exit of the freeway, they were at the window of the hotel waving us down to let us know that it was there, and this is about a 1/2 block away and it sure felt good to see that, We really feel that it starts at the beginning of the stay and we are very happy.. and the hotel was clean and we had a refrigerator.. We need a refrigerator for the kids milk.. and we are very satisfy at there dedication and goodness to help.

Positives: The staff were great, We were lost and the staff directed us with so much patience and concern, We really appreciated their kindness.

Negatives: The hotel should have better lighting were it has it signs, because we could not see the Knight Inn sign and we were lost and driving in a busy city.

Reviewer: Not provided on Wed 09 Aug 2006 rated 5 out of 10.

The hotel is nice. However when we checked in the room was very big; but wasn't cleaned at all from whoever stayed before. So then we were given a much smaller room. To me that was very unprofessional to be sent to a dirty room.

Positives: That they were suites.

Negatives: Our 1st room wasn't clean then 2nd room much smaller.

Reviewer: Not provided on Wed 09 Aug 2006 rated 10 out of 10.

This hotel was a wonderful surprise. The room was so beautifully decorated, we had a very comfortable king size bed and comfy pillows, too. The complimentary free buffet breakfast was awesome. We will be staying there every time we go to the Sacramento area if possible and we will highly recommend it to friends and family.

Positives: Beautifully decorated large room, felt like a huge apartment! Comfortable bed, delicious breakfast, wish all hotels were like this one!

Negatives: Can't think of a thing, and that says a lot since we travel a lot. Wish I knew about this place a long time ago!

Reviewer: Not provided on Mon 31 Jul 2006 rated 6 out of 10.

They have tried to create an environment of comfort without paying attention to the specifics (extreme cleanliness, smells good throughout the hallways and room). Beds were bouncy and pillows felt as if they were the rubber ones. On the other hand, the staff were great. If management could do some minor upgrades, this hotel could be a good one.

Positives: Staff was very friendly and efficient with check-in.

Negatives: Room and hallways smelled; bathrooms has mold on the shower curtains; breakfast wasn't very fresh.