Sofitel San Francisco Bay

Reviewer: Not provided on Thu 10 Feb 2011 rated 2 out of 10.

Rooms did not meet my expectation of a 4 star hotel. I have stayed in economy lodging with better rooms. The rooms were very disappointing and did not coincide with the public space design/decor.

Positives: Friendly staff.

Negatives: Dirty, old, odor, outdated guest rooms.

Reviewer: Not provided on Sun 05 Dec 2010 rated 7 out of 10.

Outside grounds nice, Lobby and area and outside room was very nice. The room that I had this trip was disappointing, carpet was dirty, lower walls were dirty with scuff marks, bathroom tile grout was dirty, the bedding did not look crisp and clean. A plus the hotel did have noted that I prefer having a sheet between myself and the duvet and that was done prior to arrival. You may want to request that also. My prior visit I requested a move due to a cigarette smell, the room I was moved to was very nice, smelt and looked as though it had new carpeting, the bedding looked nice and clean, everything looked and felt clean. Room also had a view of the water which was beautiful.

Positives: Convenient location for my travel. Lobby was very nice and clean.

Negatives: Room disappointing, showing wear, walls, tile, and carpet.

Reviewer: Not provided on Sun 18 Apr 2010 rated 10 out of 10.

We really enjoyed the quietness of the location. It was away from major roads and freeways. The room was comfortable and many of the rooms have great views.

Positives: Quiet location and great customer service.

Negatives: Nothing to tell.

Reviewer: Not provided on Sun 11 Apr 2010 rated 10 out of 10.

Beautiful hotel & lobby. Staff helpful, and always greeting everyone in the morning, opening doors and genuinely helpful!

Positives: Beautiful accommodations, close to where we wanted to be, and not far from San Francisco.

Negatives: Wish there had been a coffeemaker in the room.

Reviewer: Not provided on Sat 10 Apr 2010 rated 9 out of 10.

The hotel is very impressive with a lovely, modern lobby. The rooms were well appointed, particularly the vanity in the bathroom. Our room had a nice view of the lake. While the location seems very safe and we were glad to have free parking, the hotel is in a business park area and there are not many restaurant options very close by.

Positives: The lobby is gorgeous. Very modern-looking. The room was lovely and we had a view of the lake. The location seemed safe.

Negatives: No free Wi-Fi.

Reviewer: Not provided on Tue 29 Dec 2009 rated 10 out of 10.

Wonderful hotel, great restaurant. Although we did not have pets, it appears to be pet friendly.

Positives: Great staff, excellent restaurant, and wonderful room.

Negatives: Nothing! Everything was excellent.

Reviewer: Not provided on Sun 22 Nov 2009 rated 9 out of 10.

A wonderful, cozy place to stay, very comfortable, wonderful staff, privacy,and was quiet. The restaurant and bar are wonderful with a great outdoor patio for dining and sunbathing. There is also a lovely walking trail.

Positives: The food is excellent the staff are wonderful and accomodating and the views are lovely.

Negatives: No coffee maker or mini bar in the room, that said, the room service was good but not everything was available that was on the menu.

Reviewer: Not provided on Mon 15 Dec 2008 rated 7 out of 10.

For a 4-star, I was disappointed in the room. The room smelled like it was formerly the employee smoking lounge. All other areas were fine.

Positives: Close to major freeway.

Negatives: Musty rooms.

Reviewer: Not provided on Wed 29 Oct 2008 rated 9 out of 10.

We were there to watch our daughter play soccer for NDNU. It was the perfect location with a beautiful little lake to walk around. Very modern feel and look, comfortable rooms and great little snack bar/coffee shop. It would have been nice if there were some other shops and restaurants within walking distance but you had to drive 4-8 minutes to get anywhere since it was in a complex owned by Oracle.

Positives: Very clean and modern, Great lake to walk around!

Negatives: The computers were old, slow and unreliable PC's. Get a MAC!

Reviewer: Not provided on Wed 10 Sep 2008 rated 8 out of 10.

Pricey, coffee and bottle of water from room service was $25.

Positives: Nice public areas.

Negatives: Small room.

Reviewer: Not provided on Thu 28 Aug 2008 rated 6 out of 10.

Staff doesn't seem to be interested in quality. Our room had no sheet or blanket on the bed. There was no coffee pot in the room. 4 stars? I think not.

Positives: The hotel was clean.

Negatives: There were no sheets on the bed, there was no blanket, we had no coffee pot.

Reviewer: Not provided on Sun 24 Aug 2008 rated 5 out of 10.

Nice placement and decor of hotel, wish the personnel matched its caliber.

Positives: Nice decor.

Negatives: Rude receptionist.

Reviewer: Not provided on Tue 19 Aug 2008 rated 9 out of 10.

I would recommend to friends.

Positives: It is very clean.

Negatives: It's far away from San Francisco.

Reviewer: Not provided on Thu 14 Aug 2008 rated 8 out of 10.

Lobby is pretty sensational. Room decor was ok, not like the decor of lobby. Beds are great. Restaurant was way too expensive.

Positives: The lobby was very modern and nice.

Negatives: Room decor was not as modern.

Reviewer: Not provided on Thu 07 Aug 2008 rated 8 out of 10.

Overall, satisfactory and in a decent location near Bay area' a tech centre.

Positives: Clean, luxurious feel.

Negatives: No coffee, no safe, and no fridge in room.

Reviewer: Not provided on Thu 31 Jul 2008 rated 6 out of 10.

We started out with a dirty bar of soap in our shower - got another room - got a free cocktail, so we went down to enjoy it - told we could have a house drink or beer - ordered another one and shocked that a house drink was $13.00 - crazy. It's not the money, it's the ridiculous amount for a small cocktail. Rooms were ok. You don't need the heavy bed coverings in the summer - do like the European coverlets and hand washcloths that they use in Europe. The waffle we had for breakfast was to die for- ordered another one. I originally asked for San Francisco airports and this Redwood city hotel comes up - not too close to the SFO airport - you think.

Positives: The waffle served in the restaurant for breakfast.

Negatives: $13 house drink.

Reviewer: Not provided on Fri 11 Jul 2008 rated 10 out of 10.

The hotel staff was courteous and helpful. The hotel was just 14 miles from the airport. The restaurant was wonderful. The hotel had a nice lake with a sidewalk to provide a romatic walk with my girlfriend. The hotel accommodations were very helpful and easy to use. I would recommend this hotel to any of my friends or family.

Positives: Wonderful lake, wonderful ammenities, wonderful restaurants, wonderful people, beautiful room.

Negatives: I counldn't stay longer.

Reviewer: Not provided on Wed 02 Jul 2008 rated 3 out of 10.

Would not stay here again.

Positives: Linens.

Negatives: Filthy room with cigarette burns on all the countertops.

Reviewer: Not provided on Wed 05 Sep 2007 rated 10 out of 10.

This hotel was more than we expected, it could possible rate as a 5 star. Very service oriented.

Positives: Service.

Negatives: Food for kids.

Reviewer: Not provided on Mon 27 Aug 2007 rated 7 out of 10.

I would like to suggest the hotel to switch some lights to compact fluorescent light bulbs so it is more eco friendly.

Positives: I liked the gym and the pool.

Negatives: There are dusty areas in the bathroom (scratched toilet seat, dusty vent, and light).

Reviewer: Not provided on Fri 03 Aug 2007 rated 9 out of 10.

This is a very nice hotel and the room was excellent for the price. Great lounge area.

Positives: Very nice inside decoration.

Negatives: Nothing.

Reviewer: Not provided on Wed 01 Aug 2007 rated 4 out of 10.

Not a place to relax.

Positives: Nice bed.

Negatives: Annoying alarm clock next door.

Reviewer: Not provided on Tue 17 Jul 2007 rated 9 out of 10.

Over all we had a great stay over there. The staff is friendly and the area seems nice. It might be a little bit inconvenient if you don't have a car though. Since this is the first time we stayed in Sofitel, we were not sure whether the bottle water left in the room (during turn down service) is free or not. Also, the price of the items in the minibar was not marked (Are they free? We are still not sure). Overall, I will still recommend the hotel.

Positives: Nice area. Felt safe to take a walk in the early morning or after dark.

Negatives: No coffee maker in the room. Minibar cost was not clearly marked.

Reviewer: Not provided on Thu 05 Jul 2007 rated 9 out of 10.

Overall, it is a nice hotel. Would definitely visit again. Location a bit out of the way - in the middle of a business area.

Positives: The lower level public spaces were absolutely beautiful. Bar staff was wonderful.

Negatives: The hotel rooms can use some updating. The restaurant staff could be a little friendlier.