Hilton Pasadena

Reviewer: Not provided on Fri 14 Oct 2011 rated 5 out of 10.

We were very disappointed when we were denied to be moved to a one bed room; I'm here with my wife and we had to sleep in separate beds since they are just big enough for 1 person. Parking is Too Expensive even for self parking $18.00.

Positives: Clean and easy to find close to freeways and shopping.

Negatives: They aren't customer driven if you book through 3rd party.

Reviewer: Not provided on Mon 29 Aug 2011 rated 9 out of 10.

Overall, the hotel was very nice. The staff was quick with every request and very accommodating. The in room dining was delivered right on time and was very good. There was not any sort of a view, but the proximity to Old Town Pasadena made the location ideal.

Positives: Great location, very clean, good sized room. Parking valets were very helpful and accommodating.

Negatives: The bathroom in the room was poorly configured and very small. In order to open the door of the bathroom, you had to straddle the toilet.

Reviewer: Not provided on Thu 25 Aug 2011 rated 7 out of 10.

above average, but just barely

Positives: Lobby and entry way are well done. The people are very friendly, unfortunately there were some mistakes made, but they were very friendly.

Negatives: walls were paper thin

Reviewer: Not provided on Fri 05 Aug 2011 rated 10 out of 10.

Superb staff (very friendly, efficient and courteous), great location, very well managed. One important thing: this hotel doesn't treat you as a second class guest just because you've booked your room through priceline

Positives: Superb staff (very friendly, efficient and courteous), great location, very well managed.

Negatives: Hard to find any.

Reviewer: Not provided on Fri 15 Jul 2011 rated 4 out of 10.

Have to pay for hotel parking. Pasadena prohibits overnight on-street parking, doesn't put up adequate signage to that effect, and gives $46 tickets! Beware! (Avoid Pasadena if you can...spend your money elsewhere.).

Positives: Front desk staff.

Negatives: Very poor soundproofing between rooms.

Reviewer: Not provided on Tue 28 Jun 2011 rated 9 out of 10.

Convenient, upscale hotel.

Positives: Convenient, upscale hotel.

Negatives: Cost for over night parking at $24 seemed high.

Reviewer: Not provided on Fri 03 Jun 2011 rated 4 out of 10.

This hotel disappointed me right from the moment I checked in, the very unfriendly lady staff at the check-in was not very welcoming, doesn't have enough patience to explain the things to the customers. Though I paid for the parking had hard time to take my car out of the parking because I didn't have the parking receipt with me, I need to convince the parking attendant I forgot the receipt in my room then he called the front desk and let me out, this painful experience let me felt like I am staying at Hilton or some cheap motel. My calls were never answered when I called the front desk. I need to go the front desk my self to any help.

Positives: Location of the hotel.

Negatives: I didn't like the unfriendly staff, the room service, they charged me for parking 30$ with over head of keeping the ticket with me to go out of the hot.

Reviewer: Not provided on Sun 29 May 2011 rated 10 out of 10.

Staff is great just was expecting the inside to be a whole lot better.

Positives: Was expecting something more for a 3 1/2 star hotel.

Negatives: They charge for parking.

Reviewer: Not provided on Sun 10 Apr 2011 rated 8 out of 10.

This hotel must have had its glory days somewhere in the past, and while there have certainly been updates to improve its appearance, it still shows some wear and tear. I was surprised at this, considering it was a Hilton.

Positives: I appreciated the coffee/tea service in the room.

Negatives: There was no refrigerator in the room.

Reviewer: Not provided on Fri 25 Mar 2011 rated 9 out of 10.

Nice appointed room with good work station. Very comfortable.

Positives: The location is perfect for anyone.

Negatives: Self parking is a long way from lobby, with no elevator.

Reviewer: Not provided on Wed 26 Jan 2011 rated 10 out of 10.

I was extremely satisfied with all of the amenities available to us during our stay at the Hilton. I will definitely reserve a room at the Pasadena Hilton on my next trip to that area.

Positives: I was very impressed with the cleanliness of our room and the entire hotel and the friendliness of the staff!

Negatives: Not applicable.

Reviewer: Not provided on Thu 13 Jan 2011 rated 8 out of 10.

Nice for star level. We got good price via priceline for this star level (Friday-Sat nights).

Positives: Nice view from top floor where they put us.

Negatives: Cost of self parking @$15/night.

Reviewer: Not provided on Mon 25 Oct 2010 rated 6 out of 10.

I stayed on an off for 6 weeks. Hotel is consistently clean, staff helpful. Love the beds. Normally I'm a fan of Westin heavenly bed - these beds are right up there - if not better (and in those 6 weeks I also stayed at the Pasadena Westin). Quiet, and nice bar area that they use as a restaurant for Lunch and Dinner. Fast room service. Quick housekeeping services. Great shower pressure. Coffee in room. Nice thick towels.

Positives: Beds very comfortable with 4 pillows and huge Flat screen TV.

Negatives: Internet pay - small bathrooms with doors that open into the small bathroom.

Reviewer: Not provided on Fri 08 Oct 2010 rated 10 out of 10.

A fine Hilton property with clean, quiet, and well- appointed rooms and a fine staff in a great location in Pasadena. Culture, great food, and fascinating architecture are are all nearby, and the hotel's car will take you back and forth to all of them. I'll be back.

Positives: Great room, friendly staff, local shuttle, and the Thursday jazz.

Negatives: Nothing not to like.

Reviewer: Not provided on Sat 25 Sep 2010 rated 9 out of 10.

Hotels should have complimentary internet access in all rooms. And the cost the charge is too expensive. I was also told that because I was using a debit card versus a credit card that there would be a large hold on my card. This was very frustrating.

Positives: The staff was very helpful..

Negatives: Being charged for internet access as well as a hold on my card because it was a debit card.

Reviewer: Not provided on Sat 18 Sep 2010 rated 10 out of 10.

Very nice hotel, valet parking was a bit of a bummer when on a budget, but Priceline got me a great deal.

Positives: Awesome view, quiet, and great bed.

Negatives: They didn't give me my wake-up call.

Reviewer: Not provided on Fri 27 Aug 2010 rated 7 out of 10.

Nice, better than I expected.

Positives: Very clean, smelled good, clean carpet, bed comfy.....

Negatives: Parking charge.

Reviewer: Not provided on Fri 20 Aug 2010 rated 10 out of 10.

The Pasadena Hilton is a very nice hotel. Courteous service, nice rooms, a small, but nice pool area, a nice restaurant and lounge area complete with Live Jazz on Thursday nights.

Positives: The staff was exceptionally attentive. I was recovering from a surgery and they asked about me all the time.

Negatives: I did not like the odor of the sheets and towels.

Reviewer: Not provided on Sat 10 Jul 2010 rated 10 out of 10.

We enjoyed our stay at the Pasadena Hilton and plan to return there.

Positives: Service and cleanliness.

Negatives: Temp control in room.

Reviewer: Not provided on Tue 15 Jun 2010 rated 8 out of 10.

Very pretty. Perfect location. Close to the mall, lot's of restaurants and Colorado building. Loved it. It was perfect.

Positives: Location great in the city of Pasadena.

Negatives: There is no elevator in the parking garage.

Reviewer: Not provided on Tue 25 May 2010 rated 6 out of 10.

This hotel was conveniently located to shopping, restaurants. The staff was friendly and helpful. The room smelled bad, no mini fridge were the main problems. There was a $10 per night charge to get a fridge. Very small bathroom. Nice lobby and bar area, good outdoor area off of the bar for smokers.

Positives: I liked the bar and outdoor area, valet parking was good.

Negatives: Room smelled musty, bad view, no robe, and no mini fridge.

Reviewer: Not provided on Tue 11 May 2010 rated 10 out of 10.

Comfortable rooms. Friendly, helpful staff.

Positives: Staff was friendly and helpful.

Negatives: Nothing.

Reviewer: Not provided on Wed 17 Feb 2010 rated 5 out of 10.

This hotel was pretty decent. Nice king size bed, and self parking was $15 a night; not bad but they double charged me for parking.

Positives: Location

Negatives: Toilet

Reviewer: Not provided on Tue 27 Oct 2009 rated 8 out of 10.

The hotel was nice and clean. Our room was smaller than expected but still manageable for 2 adults and 2 children.

Positives: Great location near Old Town Pasadena.

Negatives: The walls are thin, you can hear next door.

Reviewer: Not provided on Tue 29 Sep 2009 rated 8 out of 10.

A<BR/>good hotel - very good service.

Positives: Convenience to Pasadena and a lovely hotel.

Negatives: We could have been given a nicer room - one not overlooking the roof/parking lot.

Reviewer: Not provided on Tue 22 Sep 2009 rated 5 out of 10.

This is not really a 4 star hotel. More like a 3 star.

Positives: Comfortable bed and bedding.

Negatives: Tiny bathroom, broken thinngs in room, uninviting pool.

Reviewer: Not provided on Tue 08 Sep 2009 rated 5 out of 10.

Forget the 3 1/2 star, it's 3 stars - if that. Although once a great hotel with upscale tendencies, the Hilton is in need of an upgrade. Too many stains in the carpet, an AC system that draws polluted air from outside just like a Motel 6, no refrigerator or microwave in your room, no breakfast buffet - just a restaurant. And design ticks - like the new bathtubs which protrude so far into the bathroom that you can't fully open the door. Nevertheless, it's a decent hotel for the area.

Positives: Good location.

Negatives: Parking, no frig in room, loud AC.

Reviewer: Not provided on Sat 05 Sep 2009 rated 8 out of 10.

OK, but not great. Room was very small. Bathroom even smaller - 2 people could not use the bathroom/mirror/vanity at the same time. Pillows were FABULOUS!

Positives: It was convenient to our destination.

Negatives: No free parking available - only pd. overnight with no elevator or valet (pd)

Reviewer: Not provided on Thu 27 Aug 2009 rated 8 out of 10.

This hotel major renovations. All the bathroom's fixtures were too old except the toilet. Air conditioning unit is noisy. Location is perfect in Pasadena.

Positives: Location.

Negatives: Too old.

Reviewer: Not provided on Fri 14 Aug 2009 rated 9 out of 10.

Perfect place to visit old town Pasadena and a great staff. Several of our favorite restaurants and shopping locations are in easy walking distance. Great place and we'll stay again.

Positives: Friendly staff, quick check in, close to where we wanted to be.

Negatives: Parkinig

Reviewer: Not provided on Tue 11 Aug 2009 rated 7 out of 10.

Love the location, the price was excellent. I was overall very happy with this hotel and the price that I got from Priceline. I will definitely use Priceline again.

Positives: Location and price.

Negatives: Bathroom could be cleaner.

Reviewer: Not provided on Tue 11 Aug 2009 rated 8 out of 10.

Clean, attractive hotel, comfortable beds, nice size pool and friendly, helpful, well trained staff.

Positives: Very nice staff. Attractive lobby. Very comfy beds!

Negatives: Didn't like the parking lot location or that you had to climb stairs to get to hotel building.

Reviewer: Not provided on Sun 02 Aug 2009 rated 9 out of 10.

Good hotel that delivers on the expectation.

Positives: Location, quite, and pleasurable.

Negatives: Air conditioning was hard to control. Charged for Wi-Fi access.

Reviewer: Not provided on Tue 14 Jul 2009 rated 8 out of 10.

The staff were very friendly, helpful and professional. The accommodations were nice, clean and the bed was comfortable. Restaurants were not much in the way of upscale, but the staff were nice and food was pretty good.

Positives: Very clean, kind and friendly staff, an overall positive experience.

Negatives: Not much in the way of restaurants, but it was nice, clean and comfortable.

Reviewer: Not provided on Mon 22 Jun 2009 rated 10 out of 10.

Great hotel, convenient, excellent location,with a pleasant attentive staff. Room service was prompt, courteous and professional. The food delivered was exceptional. Was able to get in a swim and a workout in the gym prior to starting our day of sightseeing and antiques hunting.

Positives: Room service food was sensational. Room service was timely. Nice amenities; Pool, Gym, outdoor smoking court, lobby lounge, very pleasant staff.

Negatives: Prefer a lap pool.

Reviewer: Not provided on Fri 22 May 2009 rated 9 out of 10.

Outstanding staff response from arrival through departure, including excellent cleaning and room-care, more than made up for cramped bathroom.

Positives: Excellent

Negatives: Small bathroom.

Reviewer: Not provided on Wed 20 May 2009 rated 1 out of 10.

Do not go here. Their customer service is awful. If you complain or try to fix the situation they basically say there is nothing they can do for you. They charged for valet without telling me about a charge. I've never seen such an ugly yellow in a 3 star hotel with the smallest beds possible. The whole room was tiny, as well as the bathroom.

Positives: I liked that it was close to downtown Pasadena.

Negatives: Their customer service was the worst I have ever received and they charge for valet without telling you.