Best Western Pasadena Royale Inn & Suites

Reviewer: Not provided on Sat 10 Sep 2011 rated 3 out of 10.

It was overall not bad. But not excellent either.

Positives: The room was quite big and they had a TV.

Negatives: The air conditioner was hard to tandle. It was confusing.

Reviewer: Not provided on Thu 17 Feb 2011 rated 4 out of 10.

Check-in was bad. The reception man did not give me the key cards, but let me into the room that was opened. When I enter the room,I saw a repairman already sitting on my bed contaminating it. Reception man Promised that he will bring the cards to me later but he never did. I had to make several trips from the 3rd flow to get the key cards. When I checked out they refused to give my credit card imprint back. The girl said the manager keeps them; they don't shred them. This will be a security & ID theft issue I complained. She said to leave a message in the manager's voice mail. The mailbox was full. I called again. She said to contact the manager next day. I called next day & the receptionist said he is in a meeting. This is very bad; You manager rascal you are hiding. I will never return to this hotel!

Positives: Break fast & breakfast area.

Negatives: They keep the credit card imprints; they don't shred them nor they give it back to you. This is a set up for a cyber thief.

Reviewer: Not provided on Sat 29 Jan 2011 rated 7 out of 10.

Good location and the staff was very friendly. The pool and spa were locked. Spa was not heated. The Internet didn't work.

Positives: Location.

Negatives: Advertised Internet did work..

Reviewer: Not provided on Fri 15 Oct 2010 rated 10 out of 10.

It was perfect for our visit. Near highway, clean, hospitable, hot breakfast, all amenities we needed were available.

Positives: Well kept room. Continental breakfast was a plus. Helpful at the desk. Computer/printer available to use. Easy access from the highway.

Negatives: Very small washer/ dryer.

Reviewer: Not provided on Sun 07 Mar 2010 rated 3 out of 10.

The beds and pillows were super uncomfortable. We had to go down to target to get new pillows. Room looks old and really ugly. Picture on TV was ugly and fuzzy. Breakfast was nasty. The pastries tasted old and stale. Front desk was kind of helpful. I called before checking in and found out they had a room with 2 beds for my wife and I when we were supposed to have king size bed.

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Positives: Nothing.

Negatives: Very thin walls, ugly bedding.

Reviewer: Not provided on Sat 20 Feb 2010 rated 9 out of 10.

Seems like everyone, including us, were a it confused about the location of the property. Two other guests and ourselves ended up next door at another Best Western and needed to travel across the street to the correct hotel. Everyone was given a 3rd floor room as I could see. Love that they have a fridge, definitely came in handy with my 3 year old. The room was clean, had plenty of towels, a coffee maker and a secure parking which closes to all traffic except the front entrance at night! Parking is a bit crowded if you want to park next to the elevator, but they have plenty of parking and since they lock the gate, I felt safe leaving my car father away from out room. I know they offered breakfast in the morning but we slept in so I can't tell you what that was like. But over all it was great. We stayed in the room an hour longer than checkout, since I didn't pay attention to the 11 am check out.

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Positives: Refrigerator was handy when u have small children.

Negatives: Check out time was 11 but we stayed till 12 and nothing happen.

Reviewer: Not provided on Wed 03 Feb 2010 rated 6 out of 10.

This is a good medium level hotel with helpful staff. The furnishings showed wear and tear and the breakfast room in particular was over-crowded and the selection was not always able to keep up with the pace of consumption. It did a good job of providing a 80s flair to my Pasadena stay.

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Positives: Location on main road of Pasadena.

Negatives: Wireless Internet connection was problematic and the sporadic wasted time trying to log on.

Reviewer: Not provided on Thu 17 Jul 2008 rated 9 out of 10.

The room I stayed in was nice and comfortable, nothing fancy about it, but very nice. The air conditioning worked fine and kept things cool in the room. Very nice shower. Overall, the room was what I expected and I was quite pleased.

Positives: Very nice, comfortable rooms, nice shower!

Negatives: Nothing that I did not like. Liked everything about it.

Reviewer: Not provided on Tue 01 Jul 2008 rated 10 out of 10.

I was within 20 min to Los Angeles and 5-10min away from old Towne Pasadena (great shopping & food). For a traveler that wants stay in clean, nice hotel without breaking the bank, this hotel is perfect. The pool was always clean and refreshing. Since the room had a mini fridge, it's perfect that there were several grocery stores to stock if you choose. I very much enjoyed my stay.

Positives: Very convenient to freeway, clean, staff extremely friendly and the location was perfect for my trip!

Negatives: There was one day when they were doing plumbing work & I couldn't take a hot shower.

Reviewer: Not provided on Tue 26 Feb 2008 rated 7 out of 10.

Easy to confuse with best western next door, good otherwise.

Positives: Cleanliness.

Negatives: Location.

Reviewer: Not provided on Wed 13 Feb 2008 rated 5 out of 10.

The area was a little seedy and every time someone opened a door I woke up. The bed felt dirty. Parking is easy and the lobby is nice.

Positives: The lobby was very nice. Parking was easy.

Negatives: It was loud. I woke up every time someone opened the door. The sheets felt old and the comforters felt dirty.

Reviewer: Not provided on Wed 23 Jan 2008 rated 7 out of 10.

Minimal for one night, not great.

Positives: Easy location.

Negatives: Poor breakfast.

Reviewer: Not provided on Tue 31 Jul 2007 rated 7 out of 10.

The hotel's location was not hard to find. The neighborhood seemed pretty safe. The lobby was small but nice and clean. The room was decent. Met my expectation.

Positives: Cleanliness of the hotel. Free breakfast.

Negatives: Pool was not attractive. Refrigerator did not work.

Reviewer: Not provided on Sun 04 Feb 2007 rated 5 out of 10.

Good spot for cost. Comfortable and as described. No complaints since it were as promised. Pool not very useful. Location is a bit far away from central Pasadena but price reflected this. Overall, just as promised. Met my expectations.

Positives: Helpful front desk staff.

Negatives: Fan in bathroom doesn't shut off without light. Noisy.