Shadow Mountain Resort & Club

Reviewer: Not provided on Thu 14 Apr 2011 rated 10 out of 10.

The facilities were excellent. The room was spacious and clean and the pool and jacuzzi areas were well maintained. A very nice stay. We would definitely come back.

Positives: The room, pools & jacuzzis were all lovely and well presented.

Negatives: The cafe shut early.

Reviewer: Not provided on Mon 14 Jun 2010 rated 10 out of 10.

This place is a great family get-away.

Positives: Great tennis facilities, not crowded, and pleasant staff.

Negatives: No carpeting in room.

Reviewer: Not provided on Mon 28 Sep 2009 rated 10 out of 10.

Everything was convenient (stores, shopping). Very nice quiet area, everyone was very friendly and helpful. This is the 2nd time I've stayed here and have nothing negative to say whatsoever.

Positives: Everything was exceptionally clean and set up great.

Negatives: Nothing, I enjoyed my stay very much.

Reviewer: Not provided on Wed 28 May 2008 rated 9 out of 10.

Overall I was very pleased with this hotel. The room and surrounding grounds were comfortable, although there was significant noise from upstairs footsteps.

Positives: Peaceful setting.

Negatives: My room smelled like particle board.

Reviewer: Not provided on Sat 10 May 2008 rated 10 out of 10.

I came to Shadow mountain, based on a friend's recommendation. My room was fantastic, I love that there was a little bachelor style kitchen, so you could eat breakfast/lunch in your room if you wanted. The room was clean, and the decor was really thoughtfully done. Covered parking, and beautiful huge pool area! I was there mid-week, so it wasn't too crowded, it was just what I needed to rejuvenate! And, you can walk to El Paseo! Honestly, I don't know how it gets any better! Well, for me at least. I will certainly be back, and definately spreading the word! Thank you, Shadow-Mountain!

Positives: The pool area was huge and beautiful, peaceful. Room was perfect. Walk to El Paseo!

Negatives: Nothing!

Reviewer: Not provided on Thu 20 Dec 2007 rated 8 out of 10.

It was a little difficult to find, tucked away into he neighborhood and it looked like a condo complex rather than hotel. When we asked to move due to the loud floor upstairs they were very accommodating and moved us no problem. The restaurant folks were very nice and breakfast was very good.

Positives: I liked having a room with a kitchenette for the price.

Negatives: Above floor is tile and was very noisy and annoying when upstairs neighbors came in a midnight and at 5am.

Reviewer: Not provided on Tue 21 Aug 2007 rated 10 out of 10.

I think the survey covers everything. The empty fridge stayed that way. Do not want to go to a super market on vacation. I would have given it the best recommendation if there had been food on the premises.

Positives: I enjoyed the pool most of all, being huge and salt water.

Negatives: No restaurant had to eat out every meal and do not want to go food shopping when on vacation.

Reviewer: Not provided on Thu 28 Jun 2007 rated 3 out of 10.

Run down, every where, not good and the rooms were like 70's Russia.

Positives: Really nothing.

Negatives: Not good.

Reviewer: Not provided on Sat 21 Apr 2007 rated 8 out of 10.

I would probably stay here again but would make sure ahead of time that the shower was spic and span and ask for a room not overlooking the pool. One also has to get used to the humming noises from the fridge in our room and the one next door. Staff very friendly.

Positives: This is the fourth time I visited the hotel over the past twenty years and the large pool area is still beautiful!

Negatives: I had to complain about the mold in the shower (not just one spot either!).

Reviewer: Not provided on Wed 10 Jan 2007 rated 5 out of 10.

Hotel was difficult to find during late evening check in. Tucked into residential area. Also, the hotel had instituted a "resort" fee of . Per day effective for reservations booked beginning January 3rd. They added it to our bill on check out. Took some strong conversation to get them to reverse the charge.

Positives: The outdoor facilities.

Negatives: Dated interior facilities.

Reviewer: Not provided on Tue 05 Dec 2006 rated 8 out of 10.

Excellent location, nice setting, friendly staff.

Positives: Location.

Negatives: Noisy & inadequate heating system. Uncomfortable seating furnishings.

Reviewer: Not provided on Wed 04 Oct 2006 rated 8 out of 10.

Each unit at Shadow Mountain is individually owned so I can only speak for unit 102. The unit was recently updated and had all new tile and fixtures (looked like a showroom). The bedroom furnishings and decor was first class also. The negative part of the room was the shower drain. Why somebody would spend thousands of dollars upgrading a bathroom, and not clear the drain is just silly. Upon checkout I informed the woman and the front desk of the drain issue, but she didn't seem to care. If the shower drain was better and/or the staff was more responsive I would have given the hotel an A+, but for now my final rating is a B.

Positives: Bathroom and bedroom furniture and fixtures are great.

Negatives: Poor shower drainage. Staff didn't seem to care.

Reviewer: Not provided on Sun 01 Oct 2006 rated 8 out of 10.

Beautiful location and nice resort amenities.

Positives: Very convenient location for my business needs.

Negatives: No restaurant/cafe, no hair dryer. Lobby, room and parking sign age needs improvement.

Reviewer: Not provided on Tue 15 Aug 2006 rated 10 out of 10.

Great value, great location.

Positives: The pool was great, the room had everything in it I needed.

Negatives: It was old and musty smelling.

Reviewer: Not provided on Sat 22 Apr 2006 rated 9 out of 10.

They need to show entrance better. Need more grassy areas. But all in all the hotel/condo was quiet friendly and clean. The location was good .

Positives: The parking was good. The location , and the facilities.

Negatives: The air conditioning was weak. Finding the entrance.

Reviewer: Not provided on Wed 13 Apr 2005 rated 8 out of 10.

I thoroughly enjoyed my stay at Shadow Mountain. Although I was in Palm Desert for a conference, I visited the tennis pro shop to see whether they could fit me in for a lesson. Not only were they able to set me up with a lesson at the time I wanted, the staff also set me up with a doubles match the next day. My doubles partners were all residents and were extremely welcoming. The match was competitive but friendly. The tennis staff is top notch.<br><br>My only complaint is minor--the interior of the studio apartment I rented was pretty dated, although the room was very clean and comfortable. It came equipped with a full galley kitchen, which would prove useful during a longer stay.

Positives: Great tennis, friendly staff, relaxed atmosphere.

Negatives: Dated interiors.