Courtyard

Reviewer: Not provided on Fri 17 Jun 2011 rated 5 out of 10.

You get what you paid for. However, I did pay for a certain level of open communication and customer service as well. But I did not receive that kind of service. They charged by card twice, gave me complimentary breakfast for it, yet no one wrote it down that I was supposed to get a complimentary breakfast. They need to work on their communication among staff. It's not good enough to say; they need to follow through with their actions.

Positives: Clean room.

Negatives: Poor communication among staff; no one has any idea what he/she is doing.

Reviewer: Not provided on Fri 10 Sep 2010 rated 6 out of 10.

Hotel was very clean and friendly. We really enjoyed the area it was in and felt very comfortable. It is, however, not close to San Francisco so you will need a car to get around the bay area.

Positives: Hotel was very clean and friendly.

Negatives: If you want to got attractions and places on the west side of the bay it's a long and expensive drive.

Reviewer: Not provided on Fri 10 Jul 2009 rated 9 out of 10.

Other than not having free breakfast and totally free Internet, nothing to complain about.

Positives: Quiet and accessible to shops and dining.

Negatives: No free breakfast like most hotels have. No free use of Internet too if you are staying for more than a day.

Reviewer: Not provided on Thu 25 Jun 2009 rated 8 out of 10.

It was nice. Not used to<BR/>having a big room. View was good. Not face the freeway. I had a good time there.

Positives: Bigger room.

Negatives: TV not work with xbox son wanted to play.

Reviewer: Not provided on Thu 11 Jun 2009 rated 9 out of 10.

Very nice place to stay. Decent restaurants and a grocery store within walking distance.

Positives: Clean and quiet.

Negatives: Parking was inconvenient. No enough counter space on sink area.

Reviewer: Not provided on Thu 02 Apr 2009 rated 10 out of 10.

As a frequent occupant at this hotel, I have always found it to be a pleasant place to stay. This time the hotel could not offer breakfast, as the restaurant was closed, so they gave me a free breakfast at the Residence Inn located next door. This was very nice of the staff to do this. The biggest plus is that the rooms have a comfortable pillow-top mattress.

Positives: Very comfortable pillow-top mattress; not too hard or too soft.

Negatives: Street area in front of hotel too narrow.

Reviewer: Not provided on Tue 02 Dec 2008 rated 9 out of 10.

Great quality. I was VERY happy with this hotel. I traveled most of the time and used this place for sleeping only. I wish there were a coffee shop downstairs, but I have NO complaints.

Positives: Nice location, nice hotel, service great and I

Negatives: I was fine with everything.

Reviewer: Not provided on Thu 11 Sep 2008 rated 8 out of 10.

NA.

Positives: I'd like that it had a pool and in the pool hours we were looking to go for swimming.

Negatives: The coffee maker in the room was not working.

Reviewer: Not provided on Tue 02 Sep 2008 rated 10 out of 10.

This is a good place for business people and family alike.

Positives: It was clean, the staff was helpful and the room was comfortable.

Negatives: Would be nice if it had a microwave and refrigerator.

Reviewer: Not provided on Tue 12 Aug 2008 rated 6 out of 10.

It was ok, a little outdated. The bed was really comfortable.

Positives: The Bed.

Negatives: The quality of the room.

Reviewer: Not provided on Mon 11 Aug 2008 rated 8 out of 10.

I will recommend this hotel to anyone who is planning to stay in Newark. The place is easy access to the freeway except when your leaving due to the one way out and you have to make a u turn to get out or go back to the freeway due to the center divider. All in all it was fine.

Positives: The hotel was fine and the room was clean did not have a fridge so that was the downside. Overall I enjoyed my short stay.

Negatives: No comment everything was fine.

Reviewer: Not provided on Mon 28 Jul 2008 rated 6 out of 10.

O.K. place to stay. Decent neighborhood.

Positives: Good location.

Negatives: Phone in room didn't work.

Reviewer: Not provided on Tue 08 Jul 2008 rated 9 out of 10.

This hotel is excellent as far as location, room decor, cleanliness, quietness and staff. I have been here with kids and for business - several stays and no problems.

Positives: The hot tub was clean and big - our room was quiet.

Negatives: No microwave or fridge in room.

Reviewer: Not provided on Thu 03 Jul 2008 rated 9 out of 10.

This is a wonderful hotel. Most of the staff is very helpful and friendly. The rooms are very clean and well decorated. I enjoyed this hotel very much.

Positives: Comfortable bed, beautiful grounds, friendly staff.

Negatives: The pool should not close. It should be 24 hours.

Reviewer: Not provided on Sun 11 May 2008 rated 9 out of 10.

Great for business traveler who wants a quick in and out experience and a good night's rest.

Positives: Great mattress.

Negatives: Cups may not have been sanitized.

Reviewer: Not provided on Wed 07 May 2008 rated 3 out of 10.

Last week I wrote my first review of this hotel and I counted up how long I've been staying there, it's been it's been 8 months, almost every weekend. I have a reasonable expectation of being recognized when I'm a guest. And up until this weekend that's what I have received. This weekend A different desk person was there. When I checked in he asked me to sign his stupid paper saying I won't have any parties with loud music. I know it's his job but as I said before regular customer. Then that night my girlfriend was denied access to a room key despite the fact that I had her registered to receive a key. When I asked what happened I got a BS story about the conversation. Basically I was being told a different story about the conversation between the desk and my girlfriend. Why would we lie? And whatever happened to the customer being right? By the way don't try to ask this guy for a late checkout. I was told that the hotel was at capacity and he couldn't do it. I wasn't asked how much time I needed which was only an extra half hour. Then the icing on the cake was when I checked out I realized I left my phone charger behind but was already on the freeway. Did he ask for my number to let me know? Nope! So I come back the next day and guess who? He tells me that they didn't find it. Now I'll be the first to tell you the service here is usually first class. Mainly because he's not usually there at least when I'm there. But this trip he was there every day. The girls that are there are great. But this guy is in the wrong business.

Positives: I liked my expectations based on the past.

Negatives: The staff was not the same as usual this weekend.

Reviewer: Not provided on Wed 07 May 2008 rated 8 out of 10.

Overall a very nice place to stay at. Room was clean and bed was extremely comfortable. I even had a hard time trying to wake up. The only down side was the person running the front desk, he seemed like he was having a bad day which is understandable, but overall everything was great.

Positives: Quality was very nice.

Negatives: Desk person seemed like he was having a bad day.

Reviewer: Not provided on Fri 02 May 2008 rated 7 out of 10.

The front desk people should be more friendly.

Positives: Cleanliness.

Negatives: There should be a sink/mirror in the bathroom.