Sheraton

Reviewer: Not provided on Sat 10 Sep 2011 rated 3 out of 10.

My stay was not what I had expected staying at a "Sheraton" hotel. I was not impressed at all with the rooms. There was really nothing special about them. The fridge was probably older than my husband and myself. There was no microwave, a coffee pot that only made 1 cup at a time. With 4 coffee drinkers it did not work well. They kept on putting in wrong credit card information so they kept locking us out of our room. It was almost as if we were checking in everyday without the maid service. I had to call the front desk many times to have someone empty out our trash because maid service had not come. When I called to let them know exactly how many people would be arriving the lady on the phone yelled at me and said "I can not touch your reservation until you check in". I asked her if maybe she could just put a note on our reservation and she said "didn't you hear me I said I can not touch your reservation until you check in". I guess that was the first impression I had which was not a good start. I will not be recommending this hotel to anyone.

Positives: It had a salt water pool.

Negatives: The rooms, maid service, and front staff.

Reviewer: Not provided on Sat 04 Jun 2011 rated 10 out of 10.

Great location and friendly staff. Beds were extremely comfortable. Will definitely stay there again with or without Priceline when I visit that area again.

Positives: Extremely comfortable. Staff was really friendly and accommodating.

Negatives: TV did not work.

Reviewer: Not provided on Sun 14 Sep 2008 rated 7 out of 10.

Overall, facility nice. Desk staff friendly and helpful. Room was spacious, nice desk setup. AC was very noisy. Pool looked nice. Won't get a Wall Street Journal in the morning. Housekeeping did not replenish coffee supply, soap, shampoo, etc.

Positives: Spacious room. Nice facilities. Friendly desk staff.

Negatives: Housekeeping was not that attentive.

Reviewer: Not provided on Thu 24 Jul 2008 rated 10 out of 10.

The room was big and very clean. The hotel was very quiet, the best night sleep I had in a hotel.

Positives: The pool was wonderful.

Negatives: No breakfast.

Reviewer: Not provided on Wed 16 Jul 2008 rated 4 out of 10.

Pool area was loud and although pool area was to close at 10 pm, staff allowed people to stay until after 11pm. It was near 11:30 when I called the lobby to complain and was told it would be taken care of. Nearly 30 minutes later, the noise continued. The pool area is clearly visible by the staff in the lobby. It is highly recommended that people not be able to drink and be so loud that others (on the 4th floor) are kept awake. I will not stay at this hotel again.

Positives: Rooms were clean and comfortable.

Negatives: Pool area was loud, staff allowed people to stay past 10 pm.

Reviewer: Not provided on Mon 14 Jul 2008 rated 7 out of 10.

Front desk staff are great, as was almost all other staff encountered. The breakfast at the restaurant resulted in a wrong order and the restaurant refused to adjust the bill.

Positives: HD TV.

Negatives: Breakfast at the restaurant.

Reviewer: Not provided on Thu 03 Jul 2008 rated 9 out of 10.

Comfortable, nice hotel. Close to 880 without any freeway noise.

Positives: Nicely appointed room.

Negatives: Noisy courtyard: waterfall, music, loud air conditioner, not relaxing at all. Broken Jacuzzi.

Reviewer: Not provided on Sun 15 Jun 2008 rated 10 out of 10.

Hotel is conveniently located, I only needed a place to stay for 6 hours for a place to sleep therefore I may seek a lesser priced hotel.

Positives: Very clean, very professional and 1st class.

Negatives: No complaints.

Reviewer: Not provided on Wed 24 Oct 2007 rated 10 out of 10.

They need a restaurant that you can sit and have a good meal, starting breakfast. This is not a good restaurant for people without a car.

Positives: Room is clean and the bed is properly done.

Negatives: There's only one restaurant.

Reviewer: Not provided on Wed 17 Oct 2007 rated 5 out of 10.

Gave us a "handicapped" room. When we took showers the water covered the bathroom floor and we had to "mop up". Put us on 6th floor at far end of hall, long way from elevator not convenient.

Positives: The price and the LCD TV.

Negatives: Very disappointed no free internet (in California! not competitive at all).

Reviewer: Not provided on Sat 06 Oct 2007 rated 9 out of 10.

I appreciated the 3 computers that could be used for internet access although you had to pay for Wi-Fi in the rooms but free in the lobby. The best part of the room was the view of the pool, the comfort of the bed, and the flat panel TV!

Positives: I walked in the room and noticed a large flat panel LCD TV!

Negatives: I thought wireless internet would be free in the room since it was free in the lobby.

Reviewer: Not provided on Sat 29 Sep 2007 rated 8 out of 10.

Was not familiar with hotel so only booked 1 night - could have stayed longer.

Positives: Large room nicely decorated. Convenient location.

Negatives: Freeway traffic noise.

Reviewer: Not provided on Thu 27 Sep 2007 rated 7 out of 10.

This is a nice hotel, in a good location, restaurant was not very busy. A good location for a small conference, business or trade training activity. Swimming pool area is exceptional. Finding a place to eat late at night around this hotel is not easy.

Positives: Bed very good, outside pool area attractive and towels provided.

Negatives: Coffee in reception area not fresh.

Reviewer: Not provided on Tue 18 Sep 2007 rated 6 out of 10.

This is a once 4 star hotel that has fallen to a 3 or 2.5 level. It in need of an upgrade in its facilities. It still has a 70's look to it. If you are expecting a 2 star hotel, it is wonderful.

Positives: Nice flat screen television in the room with digital channels.

Negatives: The lock on my room door didn't work and they couldn't fix it. Anyone could walk in while I was out.

Reviewer: Not provided on Thu 13 Sep 2007 rated 7 out of 10.

Overall, service was great. The concierge was courteous and the room was great. I wish I had known that the air conditioner was broken though. It made it hard to sleep at night.

Positives: Comfortable beds and spacious room.

Negatives: Broken air conditioner!

Reviewer: Not provided on Tue 04 Sep 2007 rated 1 out of 10.

We arrived later in the night and were expecting a good sleep, however, they assigned us a room next to their machine room for the building, and it was very noisy, loudly, like we were living next to the airport. We complained and asked them to change the room, they refused! The stuff are very mean, the room was not even cleaned when we checked in. It is the worst hotel I have ever lived in. Horrible experience!

Positives: None.

Negatives: Stuff is horrible, room is not sound approved.

Reviewer: Not provided on Wed 29 Aug 2007 rated 7 out of 10.

When I arrived at the hotel, I realized that I've stayed at this Sheraton San Jose hotel before, couple of years ago. It was great because I'm familiar with the surrounding. I do have a few complaints though: 1. I have asked for extra bath towels my first night there, which was Thursday night, no one delivered any towels for me. I had to ask for the towels again the next morning, Friday, by leaving a note for housekeeping. 2. Friday night while I was taking a shower, the water turned extremely hot for the whole 5 minutes, and it didn't matter if I turned it to cold or not, any direction the water was just hot. 3. The shower head leave a lot to be desired, water coming out was week even though it had different dials to adjust. 4. When I came back to the hotel Saturday night, tired and just wanted to go to bed, our card-keys did not work, both of them. I was just upset. Besides those mishaps, which I think can be avoided and improved on, the Sheraton San Jose was very nice, and our family loved the beds and the nice flat screen TV. The carpet was nice feeling to the feet, because we're used to taking off our shoes once we come into a house/hotel.

Positives: Cleanliness, convenient location, professional staff.

Negatives: None.

Reviewer: Not provided on Mon 20 Aug 2007 rated 5 out of 10.

Good for the price.

Positives: Room looked clean and put together.

Negatives: The bed was not comfortable and the blanket was old and insufficient.