The Westin
Millbrae, California
The Westin is a hotel located in Millbrae.
Five minutes from San Francisco International Airport and 20 minutes from downtown San Francisco, The Westin San Francisco Airport offers business travelers easy access to the city and Silicon Valley via major freeways and public transport. Designed with your unique needs in mind, the hotel features more than 20,000 square feet of meeting space and an airport shuttle. An indoor pool, WestinWORKOUT Fitness Studio, and access to bayfront jogging trails make it easy to stay fit on the road. Each of our 397 soundproof guest rooms and suites is an oasis of quiet comfort. Stay productive with a work desk and High Speed Internet Access, or rejuvenate your body and brain with an amazing nights sleep in the Heavenly Bed.
Local dining options close to The Westin include New England Lobster Market & Eatery, Stick & Steam, Tortilla's Mexican Grill, and Ipoh Garden Malaysian Cuisine.
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The Westin reviews
Rated 7 out of 10 with 28 reviews
The comments and opinions expressed on this page are those of visitors to this site, and not of and or its parent companies.
Reviewer: Not provided on Wed 21 Sep 2011 rated 1 out of 10.
The front staff and bellman was very friendly and did not represent the poor environment in which they worked.
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Positives: The staff was friendly and certainly did not reflect the disarray and poor environment they work in.
Negatives: I would not recommend this hotel to anyone due to poor condition of room, hallways. Poor food in restaurant.
Reviewer: Not provided on Mon 01 Aug 2011 rated 10 out of 10.
Perfect for business travelers. Very quiet and clean. Staff excellent. Attention to detail. Great place to stay, we'll be back.
Positives: Clean, orderly, quiet and
Negatives: Nothing
Reviewer: Not provided on Tue 10 May 2011 rated 10 out of 10.
Good balance of easy check-in, access to airport, and clean rooms.
Positives: Frequent shuttles to & from airport, quiet accommodations despite proximity to airport.
Negatives: Extremely limited dinner menu; slow service for a la carte breakfast.
Reviewer: Not provided on Sat 23 Apr 2011 rated 8 out of 10.
The best thing in the hotel is that it is really closed to the airport. Keep in mind that you will pay 20 bucks for the parking.
Positives: Cleanness and the bathroom.
Negatives: Water leak in the roof, refrigerator was closed.
Reviewer: Not provided on Sun 10 Apr 2011 rated 8 out of 10.
This hotel is in a very good location next to the airport in San Francisco and within walking distance to the metro station. The facilities are nice and clean, and although, I didn't get to use it, the Business Center looked like a real business center with several state-of-the-art Apple computers and tons of light to work there for hours. This hotel has two drawbacks. First, it is understaffed, so the wait at check-in can be quite long. I don't recall seeing a Concierge, so good luck if you need help from one of the two people at the front desk. Second, the food is extremely expensive for what it is. For instance, the breakfast buffet is reasonable at $20, but they make it almost nonsensical to order from the menu, as some scrambled eggs with yogurt will be around $18. The food at the hotel was considerably more expensive than the food at a very nice Italian restaurant on Polk Street I went to--and it wasn't even half as good. I would advise people to stay at this hotel as long as they eat elsewhere.
Positives: Conveniently located next to the airport and BART (rail), so you can easily go to San Francisco.
Negatives: Food was way overpriced for what it was.
Reviewer: Not provided on Mon 04 Apr 2011 rated 9 out of 10.
I rate this hotel good for business travels. All the employees very helpful and nice.
Positives: The location very good for business travels and very well kept.
Negatives: Nothing.
Reviewer: Not provided on Sun 13 Mar 2011 rated 9 out of 10.
Would stay again if offered through Priceline.
Positives: Met our expectations.
Negatives: Restaurant was limited, but OK.
Reviewer: Not provided on Thu 10 Feb 2011 rated 1 out of 10.
The cleaning people did not let me sleep all morning and noise level was terrible.
Positives: Nothing.
Negatives: Noise level.
Reviewer: Not provided on Wed 15 Dec 2010 rated 7 out of 10.
Short of staff both at valet/bell and at the breakfast restaurant. Dirty carpet in hallways.
Positives: Location.
Negatives: Short of staff, waited for valet and finally left the car there and gave the key to receptionist,
Reviewer: Not provided on Mon 27 Sep 2010 rated 10 out of 10.
Nice property and very clean.
Positives: Very laid back - close to airport and highway.
Negatives: Unable to provide late check-out.
Reviewer: Not provided on Sun 29 Aug 2010 rated 9 out of 10.
Excellent hotel especailly with priceline pricing!
Positives: Cleanliness, quietness, location.
Negatives: As all 4 stars hotel, they charge for parking and internet access.
Reviewer: Not provided on Fri 16 Jul 2010 rated 9 out of 10.
Overall, I would definitely go back again for another stay. Very happy with the hotel and it's staff.
Positives: Friendly staff &
Negatives: The view and the AC was broken.
Reviewer: Not provided on Wed 07 Apr 2010 rated 6 out of 10.
$20 parking and $14 internet and $12 salads make the hotel much more expensive. Rooms are small but adequate. Shuttle every 20 min to the airport is great.
Positives: Unbelievably comfortable bed for me, but my wife and son felt it was not comfortable.
Negatives: No drink machines on any floor, no free Wi-Fi.
Reviewer: Not provided on Sun 03 Jan 2010 rated 9 out of 10.
Very nice hotel with convenient shuttle service to SFO airport. Small pool and whirlpool off central lobby looked nice. Exercise rooms well equipped with a variety of modern machines with built-in video. Bathroom in room was a bit old, as were carpets in hallways to rooms, but main lobby was high class and up to date. Didn't try hotel bar or restaurant, but they looked pleasant. Staff was extremely helpful with information & guidance, and the doorman was not only pleasant, but lent me an umbrella for my walk to a nearby restaurant (Elephant Bar & Grill, nice food & view of bay/airplanes). For free internet, I hiked 7 minutes. Across the highway overpass to the Panera Restaurant & bought a cup of coffee. A helpful lobby staff member also informed me that the Clarion Hotel right behind the Westin, is the same ownership, and has free wireless in their lobby. Overall, a great place both for family & business travelers.
Positives: Overall a 3 star+, slightly small but pleasant rooms, nice furnishings, superior bedding. Hotel staff was friendly & helpful. SFO Shuttle.
Negatives: No breakfast included. Pay for internet & no wireless. No general shuttle, but restaurants walkable.
Reviewer: Not provided on Thu 17 Dec 2009 rated 5 out of 10.
Woke up at midnight with the ceiling leaking water on the bed. Hotel staff moved us to a new room that was not to original specifications. There was absolutely no acknowledgment of this discomfort, and no price adjustment or special accommodation for our situation. I will not stay at this hotel again. The customer service was not up to par with a 4 star hotel. Disappointed.
Positives: Nice sheets and bed.
Negatives: Staff was not sensitive to travelers. Unfriendly.
Reviewer: Not provided on Fri 16 Oct 2009 rated 9 out of 10.
Overall out stay at the hotel was nice. The location was awesome, it was easy to get to the hotel and convenient. We traveled with 3 children so they enjoyed the pool.
Positives: We liked the location.
Negatives: We did not like the fact that it was not really family friendly hotel.
Reviewer: Not provided on Sat 03 Oct 2009 rated 5 out of 10.
Lower the star rating to a three and it would be nice. Remind the help who they work for. Eliminate parking fees to hotel guests.
Positives: Location.
Negatives: Stains on floor, outrageous parking fees and condescending front desk clerk.
Reviewer: Not provided on Tue 18 Aug 2009 rated 4 out of 10.
The low level of cleanliness in the bathroom was absolutely unacceptable. The entire experience (huge maid carts still blocking the long hallways at 7pm) was a get em in get em out spot to stay. I even wondered if they changed the sheets.
Positives: The open lobby
Negatives: Tiny cramped bar
Reviewer: Not provided on Tue 04 Aug 2009 rated 10 out of 10.
Extremely convenient for late arrival into SFO Airport. Hotel was very comfortable and beautifully kept.
Positives: Very close to airport; very comfortable.
Negatives: Valet cost $18.00 per day.
Reviewer: Not provided on Sat 01 Aug 2009 rated 9 out of 10.
For the business traveler not needing immediate access to downtown San Francisco, trhis hotel is perfect. Service is excellent, workout room, pool, business center and lounge are all top notch. Very close to SFO Airport, less than a mile from the 101 freeway and not too far from San Francisco's financial district make this a great spot to stay.
Positives: Clean, convenient and comfortable.
Negatives: No nearby stores, gas station or shopping.
Reviewer: Not provided on Sat 11 Jul 2009 rated 10 out of 10.
Very nice hotel. Great on and off access to the 101 freeway.
Positives: The chairs in the room were very comfortable.
Negatives: $18.00 parking fee.
Reviewer: Not provided on Tue 07 Jul 2009 rated 9 out of 10.
Nice location near the water. Modern upscale rooms with easy shuttle service to SFO. Hotel has a beautiful lobby and entry way as well.
Positives: Room was very comfortable and shuttle service to airport.
Negatives: Took porter too long to bring up luggage, had to call down.
Reviewer: Not provided on Sat 04 Jul 2009 rated 8 out of 10.
It is a very nice and comfortable hotel up to the Westin level, in a very convenient area.
Positives: Location, space, cleanliness. It is very close to airport and not far from downtown and freeway.
Negatives: Breakfast has very limited choice including the buffet.
Reviewer: Not provided on Tue 23 Jun 2009 rated 8 out of 10.
Very nice hotel, very nice staff. The 1st room we were assigned smelled like smoke. We asked for another room and got one with no problem and with apologies. The bed was perfect, a pillow top with individual springs like a Simmons. There was no sound from other rooms. The bathroom was very nice and roomy. There was a duel shower head in the shower. The only minor complaint, the restaurant had good food but the menu was limited and pricey, (orange juice for breakfast was $5.00 a glass).
Positives: Great bed, quiet room.
Negatives: Hallways and elevator area are dimly lit.
Reviewer: Not provided on Tue 16 Jun 2009 rated 10 out of 10.
Very convienent to the airport and<BR/>staff was very pleasant.
Positives: Easy access to the airport.
Negatives: Nothing.
Reviewer: Not provided on Fri 12 Jun 2009 rated 10 out of 10.
Cold, dirty needs attention.
Positives: Beds, staff and location.
Negatives: Pool.
Reviewer: Not provided on Sat 06 Jun 2009 rated 8 out of 10.
The cleanliness is excellent. Its close proximity to the airport as well as a good selection of restaurants is ideal for travelers with limited stays.
Positives: The rooms and public areas were very clean.
Negatives: While the service personnel were friendly front desk personnel somewhat reserved.
Reviewer: Not provided on Wed 20 May 2009 rated 8 out of 10.
Good overnighter before leaving from SFO. Shuttle every 20 minutes; rooms very quiet, beds comfortable. Looking a little run down in some of the public areas and not what you'd expect from a Westin or 4-star hotel, but nothing terrible, either.
Positives: Location to airport.
Negatives: Looking a little run down.
Amenities
Accessible facilities. Air conditioning individually controlled in room. Alarm clock. Baggage hold. Bell staff/porter. Business center. Car rental desk. Coffee/Tea maker. Connecting rooms. Cribs. Data port. Desk. Door man. Ergonomic chair. Exercise gym. Fire safety compliant. Food and beverage outlets. Free airport shuttle. Front desk. Hairdryer. High speed internet connection. Iron. Meeting rooms. Multilingual staff. Newspaper. Non-smoking. Onsite laundry. Parking. Pets allowed. Pool. Restaurant. Rollaway bed. Safe. Safe deposit box. Smoke detectors. Soundproofed room. TV. Telephone. Turn down service. Voice mail. Wake-up calls. Whirlpool.
Location details / directions
San Francisco International Airport (SFO) 1.00 Mile.
Starting at San Francisco International Airport From San Francisco International AirportTake Highway 101 South and exit at Millbrae East. Follow the exit ramp around, and then turn right onto Old Bayshore Highway.
Any prices displayed for The Westin should be used as a guide only and may vary with room and dates chosen. Lower pricing may be available via the booking system if available. Not all properties are available for online booking. Please note all distances shown are approximate, and may not reflect driving or travel distances.