Four Points by Sheraton

Reviewer: Not provided on Tue 20 Sep 2011 rated 8 out of 10.

Overall good service, very nice room, loved the big fluffy pillows, nice work area.

Positives: Nice clean and comfortable room.

Negatives: My order from room service was not good: Didn't like the parking fee as a guest.

Reviewer: Not provided on Sun 21 Aug 2011 rated 10 out of 10.

The overall experience was a pleasure. The only thing i didn't enjoy was how i had to pay for parking; Ive never had to pay for parking at a hotel before.

Positives: I

Negatives: Customer must pay for parking.

Reviewer: Not provided on Mon 08 Aug 2011 rated 6 out of 10.

Overall this hotel was nice. Entry area, check in, bar, store and eating place was very nice. The rooms neat to be updated in my opinion. The tile in the tub looked very old, and the tub would not drain. Micro fridge stopped working and leaked over the carpet. I was disappointed to find that there was not a jacuzzi when I went down to the pool with my children.

Positives: Somewhat nice rooms. Need to be redone in my opinion. Check in area and bar are nice and redone.

Negatives: Bathroom tiles looked outdated and old. Not having a jacuzzi to get into at the end of a long day sucked.

Reviewer: Not provided on Sun 10 Jul 2011 rated 4 out of 10.

Upon check-in I had to walk up nine floors due to elevator being stuck. After arriving at room I had to walk back down two floors to find a working ice and vending machines. Carpets were stained in halls and in room, wallpaper peeling everywhere, and overall a very dated looking hotel. Plus, for one a one night stay, the hotel put three separate charges on my credit card. Basically, they overcharge you and tell you they will apply the correct amount when you check-out. It's almost like you were paying with cash instead of a credit card.

Positives: Close to the airport and rental car returns.

Negatives: Dirty, stained carpets, many non-working vending and ice machines.

Reviewer: Not provided on Wed 08 Jun 2011 rated 2 out of 10.

The best 1 star hotel in Lax, if were a 1 star hotel, I believe it's a 3 Star.

Positives: Staff upgraded room free of charge without hesitation.

Negatives: Inadequate.

Reviewer: Not provided on Thu 14 Apr 2011 rated 7 out of 10.

Hotel unable to produce quality food for large groups.

Positives: Rooms well appointed, small and edges of room not clean.

Negatives: Only 1 small bottle of water given per room no matter how many people are staying there.

Reviewer: Not provided on Thu 07 Apr 2011 rated 10 out of 10.

Excellent choice, met all of my expectations. Clean, comfortable, great staff, & location. Will definitely stay again.

Positives: Staff was very attentive & helpful. Very clean & comfortable stay.

Negatives: Parking was a bit pricey at $19 per night.

Reviewer: Not provided on Mon 07 Mar 2011 rated 8 out of 10.

It's not the Renaissance, but a good trade off for the price.

Positives: Good beds.

Negatives: Old smell in tower.

Reviewer: Not provided on Sun 20 Feb 2011 rated 4 out of 10.

After waiting more than an hour for the shuttle, then another 20-30 mins to check in we were pretty cranky. We ate in the restaurant- is it really necessary to have 5 different TVs all on 5 different channels- it was impossible to find a seat where you could hear only one TV. I would think most travelers are looking for a little more calm and tranquility at the end of a travel day. I had reserved a king bed- our rec'pt stated we had a king bed but our room had 2 queens. When we went downstairs to change it, the reception line was still 6 deep so we let it go. PS- after waiting the first 30 mins we did call the hotel and they told us shuttles run "every 15 mins".

Positives: In the LAX area.

Negatives: Waited more than 1 hr for airport shuttle, 20 mins to check in, rec'd room with 2 beds instead of 1 king.

Reviewer: Not provided on Mon 15 Nov 2010 rated 7 out of 10.

It's a decent hotel, but I've always had problems at this location with noisy guests and thin walls, so you get woken up at night..

Positives: Location

Negatives: Noisy and thin walls.

Reviewer: Not provided on Fri 29 Oct 2010 rated 1 out of 10.

The wall paper in the room was peeling. Roaches near coffee pot. The shower has not been updated in at least 15 years. 16 dollars a day to park.

Positives: Lobby.

Negatives: Bugs, roaches.

Reviewer: Not provided on Mon 25 Oct 2010 rated 3 out of 10.

The restaurant staff was very helpful in accommodating our special request for cold cereal for our children at dinner. And the soup was delicious! However, our bathroom floor and tub were dirty.

Positives: Proximity to the airport, helpfulness of restaurant staff.

Negatives: Overall quality of room.

Reviewer: Not provided on Sat 23 Oct 2010 rated 3 out of 10.

Although we eventually stayed in a nice room, it took three times of switching in a 5-day stay to achieve this.

Positives: The manager we spoke to after we had to switch rooms again was very accommodating and gave us a nice room.

Negatives: The first two rooms, food in the restaurant.

Reviewer: Not provided on Fri 08 Oct 2010 rated 9 out of 10.

A nice place located strategically near the airport and car rental company. Depending on itinerary, one can get a car for one day or multiple days easily by walking to the car lots. Price was right.

Positives: Well decorated and very pleasant

Negatives: Parking cost is too high

Reviewer: Not provided on Mon 20 Sep 2010 rated 3 out of 10.

Nice rooms, great pool and overpriced average food.

Positives: Concierge was wonderful, informative and friendly.

Negatives: Management/front desk staff totally ruined the experience.

Reviewer: Not provided on Tue 17 Aug 2010 rated 8 out of 10.

Overall very good hotel. The room we stayed was clean and pleasant. The staff were friendly.

Positives: Staff are friendly and respectful, wonderful waiters at the restaurant.

Negatives: Old fashioned TV. No hook ups for mp3 or ipod for listening your own music.

Reviewer: Not provided on Mon 26 Jul 2010 rated 8 out of 10.

Appropriate for short term business travels and close to LAX. Very convenient shuttle service to the airport.

Positives: Proximity to LAX.

Negatives: Restaurant undergoing renovation.

Reviewer: Not provided on Sat 17 Jul 2010 rated 8 out of 10.

Free transportation to and from airport and the staff was friendly.

Positives: The beds were excellent.

Negatives: Stains in the carpet hallway.

Reviewer: Not provided on Fri 02 Jul 2010 rated 8 out of 10.

Convenient hotel for all travelers, near the airport, with a free shuttle. Allow at least 45 minutes to wait for shuttle pick up, drop off at all terminals, even though hotel is 6 minutes from airport.

Positives: Close to airport and had a free airport shuttle.

Negatives: There was no shuttle schedule so

Reviewer: Not provided on Fri 28 May 2010 rated 8 out of 10.

I like to stay at this hotel the night before leaving on an early morning flight or between connecting flights. It's very convenient to the airport, and the rooms are clean, and the beds comfortable. The only available restaurant is in the bar and has a fairly limited menu, but signs are up that a new restaurant will be opening soon. I would recommend this hotel for air travelers, but not for anyone on a family vacation or for a romantic weekend.

Positives: This hotel is very close to the airport and shuttles make air/hotel schedules easy.

Negatives: The weather was cold and windy, and the hotel entry doors were kept open making the lobby/lounge too uncomfortable to stay around.

Reviewer: Not provided on Sat 22 May 2010 rated 7 out of 10.

My purpose was to have a convenient higher star hotel to the airport. It was convenient but not a great hotel. restaurant was closed for remodeling and had to eat in bar.

Positives: Convenient to airport and good shuttle.

Negatives: Hotel and rooms appear old and worn. Need updating.

Reviewer: Not provided on Fri 16 Apr 2010 rated 9 out of 10.

This hotel was easy to access. Great location for airport travelers. You could hear other doors close in the hallway, when inside of our room. Lovely lobby and very nice rooms.

Positives: The staff was very helpful and patient.

Negatives: A

Reviewer: Not provided on Sat 03 Apr 2010 rated 8 out of 10.

I enjoyed the stay at the hotel. No complaints. Good job.

Positives: The rooms were kept clean.

Negatives: The parking needs to be upgraded.

Reviewer: Not provided on Sun 21 Mar 2010 rated 8 out of 10.

This hotel provides a lot of useful amenities with a superior location. The price can not be beaten.

Positives: Lose to airport, a lot of useful amenities, and good price.

Negatives: No complain with this price.

Reviewer: Not provided on Mon 01 Mar 2010 rated 9 out of 10.

I only stayed at this hotel for 1 night as it was close to the airport. They have a free shuttle from the airport to the hotel, easy pick up. The room was really nice with all amenities including hair dryer, coffee machine.

Positives: The room was spacious and the bed very comfortable.

Negatives: No milk available for the coffee machine in the room -

Reviewer: Not provided on Wed 24 Feb 2010 rated 7 out of 10.

Fast and very helpful staff, clean but somewhat pricey for the basics.

Positives: The hotel staff was helpful and the location was convenient.

Negatives: The parking for this hotel was not good at all. When we first arrived they gave us a room that had not been cleaned yet.

Reviewer: Not provided on Thu 28 Jan 2010 rated 8 out of 10.

We needed a place to overnight in LA on way to Cleveland from New Zealand. It had free shuttle service to and from the terminals, was close enough and easily accessible by friends in LA who came to pick us up for dinner. Room was comfortable and big enough for our short stay. Place was clean and safe. Service was efficient and friendly.

Positives: Good location; adequate for short term stay; good price.

Negatives: No complaints.

Reviewer: Not provided on Sun 03 May 2009 rated 9 out of 10.

Good value for the price.

Positives: Comfy beds.

Negatives: Connecting door to another room.

Reviewer: Not provided on Fri 24 Apr 2009 rated 6 out of 10.

If you an overnight stay to catch a flight out of LAX, this hotel is tolerable.

Positives: It is very convenient to LAX.

Negatives: Hotel is old and needs complete renovation.

Reviewer: Not provided on Tue 09 Sep 2008 rated 7 out of 10.

It was a place to sleep. Nothing exciting. Not bad, though.

Positives: Easy to get to.

Negatives: Gave us a smokers room.

Reviewer: Not provided on Sun 24 Aug 2008 rated 7 out of 10.

We came into LA on a night flight and it saved us the hassle of going to downtown LA. Stayed at the Hyatt at Century Plaza for the rest of our trip.

Positives: Close to airport.

Negatives: Typical airport hotel.

Reviewer: Not provided on Sun 24 Aug 2008 rated 7 out of 10.

NA.

Positives: Room was clean and well appointed.

Negatives: Valet parked car right outside the lobby door, not under shelter as with most hotels in that area and star rating.

Reviewer: Not provided on Fri 15 Aug 2008 rated 9 out of 10.

Good hotel that is being updated.

Positives: Very convenient to airport.

Negatives: Cleanliness of carpets in hall ways.

Reviewer: Not provided on Tue 29 Jul 2008 rated 8 out of 10.

Good hotel but dated. Sheraton Gateway is better than the 4 pts and just around the corner.

Positives: Convenient location to LAX.

Negatives: Older hotel.

Reviewer: Not provided on Mon 30 Jun 2008 rated 1 out of 10.

It was the worst hotel I have stayed at! I arrived late on a business trip with my two grandchildren, 9 & 11. The parking was outside and felt very vulnerable. When I was given our room I went up to the third floor, and then followed an arrow to our room. It took us through a door that looked like a servant's entrance with metal kick plate. That took us out onto an open balcony, similar to Motel 6, and the rails were covered with old carpeting and tape! The room was dirty, old and did not feel safe at all. They did change our room after I complained and put us in an inside corridor room. The bathrooms were old and the tile had been painted and was peeling off the walls. Absolutely disgusting and a mart on Sheraton's name!

Positives: Nothing.

Negatives: It was dirty, in the middle of a remodel and the design of the hotel was like a Motel 6. Very unsafe.

Reviewer: Not provided on Fri 06 Jun 2008 rated 8 out of 10.

Not bad for the rushed occasion. Found at last minute and was available. That was good!

Positives: Close to airport and rental car returns and pickup.

Negatives: Old but clean, needed more attendants at the check in and check out counter.

Reviewer: Not provided on Thu 17 Apr 2008 rated 5 out of 10.

Good location close to LAX, but don't eat there!

Positives: Good location.

Negatives: The worst breakfast our family has had in years!

Reviewer: Not provided on Wed 30 Jan 2008 rated 9 out of 10.

This was a great, quiet place to stay for one night just by LAX. The shuttle bus came fairly quickly with a nice driver. The amenities were all nice. I felt comfortable here as a woman traveling alone.

Positives: Clean, sophisticated, and had nice toiletries.

Negatives: Cranky teen hostess at the breakfast restaurant.

Reviewer: Not provided on Thu 03 Jan 2008 rated 1 out of 10.

The parking staff is cheats. The front desk gave a parking receipt, yet they took $12 per day from me. And, the hotel management doesn't reimburse because they can't find any record of me paying the parking fees. I would never stay at this hotel again. The room was smelly and very small. They called it deluxe, but its worse than a road-side motel. The room service was poor and they could hardly understand our requests.

Positives: None. .

Negatives: Cheating staff, bad smell, and non-courteous service.

Reviewer: Not provided on Tue 11 Dec 2007 rated 9 out of 10.

I like the comfort of the room of this hotel but I did not like the parking area for this hotel. Parking was behind the building and I did not feel very safe when I needed to go to my car at night. The customer service was great and they made me feel at home with their hospitality.

Positives: The bed was very comfortable; I slept like a baby and the room was quite spacious.

Negatives: The bathroom was a bit small and the coffee pot should be in the room, not the bathroom.

Reviewer: Not provided on Wed 31 Oct 2007 rated 8 out of 10.

Very efficient and friendly and helpful staff and liked option of a late checkout for a midnight flight, despite the cost. Good free internet was a bonus too.

Positives: Room clean and spacious and beds very comfortable.

Negatives: The breakfast waiter served everything in the wrong order, but we laughed and just enjoyed it.

Reviewer: Not provided on Sat 27 Oct 2007 rated 4 out of 10.

It is a motel with a hotel front. I would have booked a room at La Quinta or travel lodge if I wanted the outdoor motel feel. I didn't feel safe. Also, it is very difficult to get to your room from the main lobby. You must go thru many doors and buildings to get to your room. The overnight parking is $12 and I thought that was unfair to be charged a fee.

Positives: Free bottle water. The concierge was very friendly and informative.

Negatives: It not a hotel. It is a motel with a hotel front. Parking was $12.00 a night.

Reviewer: Not provided on Fri 21 Sep 2007 rated 5 out of 10.

The hotel itself is very nice. The only problem I experienced was with the desk clerks. Some were friendly others were not interested.

Positives: Very clean-valet svc excellent.

Negatives: Long time on hold-desk clerks efficient.

Reviewer: Not provided on Sun 09 Sep 2007 rated 3 out of 10.

If you like taking the stairs think twice at this hotel. There are no signs to guide you to the lobby. First I was put out onto the street in the middle of the night, and a different set of stairs led me to a small room with 2 locked doors and an emergency exit, turning around I realized the door I walked out locked behind me. The only choice was to go out the emergency exit setting off the hotels alarm. There still wasnt a sign the next days think they do it for fun.

Positives: Location.

Negatives: Confusing floor plan, bad customer service, hair in sink upon arrival, broken A/C.

Reviewer: Not provided on Wed 29 Aug 2007 rated 7 out of 10.

I only stayed one night, but it was fine. It was within my price limitation which was what my CEO was happy with.

Positives: On demand movie.

Negatives: I can't think of anything.