Sheraton

Reviewer: Not provided on Fri 23 Sep 2011 rated 4 out of 10.

This is not a 4 star hotel! Might have been at one time, that time is not now! Dirty, noise level from planes, mold in bathroom, worn carpets and parking charge.

Positives: Location

Negatives: Dirty, noise level from planes, mold in bathroom, worn carpets and parking charge.

Reviewer: Not provided on Tue 06 Sep 2011 rated 10 out of 10.

Everything about our stay was outstanding except for parking.

Positives: Super location and great staff.

Negatives: No self-parking on site. Valet only.

Reviewer: Not provided on Sun 04 Sep 2011 rated 7 out of 10.

Looked good, had only a short stay from late night arrival till early departure to give a more detailed review.

Positives: Close to airport (good when traveling), nice rooms.

Negatives: Close to airport, nothing else close by.

Reviewer: Not provided on Mon 29 Aug 2011 rated 10 out of 10.

The hotel is a very nice hotel. The location makes the hotel a good place for business people that are there for a lay over or overnight business. Bedrooms are very clean and comfortable. Basic cable channels. I truly recommend this hotel if you are there for a long layover or overnight.

Positives: Very close from LAX and nice rooms.

Negatives: The restaurant is very expensive.

Reviewer: Not provided on Mon 04 Jul 2011 rated 9 out of 10.

This is an above average hotel for its location near the airport.

Positives: We really enjoyed the pool and the location was great!

Negatives: The parking was extremely expensive.

Reviewer: Not provided on Mon 27 Jun 2011 rated 7 out of 10.

Overall experience good except had to upgrade to club level because there were no 2-bed rooms available for my family. Off-site parking also a convenience.

Positives: Good location and price, pool was warm.

Negatives: Only king bed available and check-in proceeded to tell me about priceline policy of not being able to book 2 bed rooms.

Reviewer: Not provided on Sun 26 Jun 2011 rated 10 out of 10.

Entire staff made our stay pleasant. Everything was easy, including the check-in & check-out process.

Positives: Attentive & courteous staff.

Negatives: Nothing to complain about.

Reviewer: Not provided on Sun 19 Jun 2011 rated 5 out of 10.

Music to load when checking in! Nice bed.

Positives: Nice beds and

Negatives: Room smelled.

Reviewer: Not provided on Thu 26 May 2011 rated 8 out of 10.

Nice hotel for business traveler. Well appointed room, and surprisingly quiet for so close to LAX.

Positives: Comfy bed and nice HDTV.

Negatives: Bathroom nothing special.

Reviewer: Not provided on Fri 20 May 2011 rated 9 out of 10.

Very nice hotel. Staff at the front desk and restaurant were friendly and helpful. The room was large, and the bed very comfortable. Room was also quiet at night.

Positives: Friendly staff, nice big room, nice lounge and bar area.

Negatives: No free WiFi in the room.

Reviewer: Not provided on Tue 17 May 2011 rated 1 out of 10.

Clean hotel, good location to airport, but we would never stay again. Did not get one good night's sleep. Every room has an adjoining door to the next room so sound level is a huge problem. We spent every night awake because of our neighbors and had to call security several times. Not really the neighbor's fault, the design of the hotel and lack of sound-proofing is more the problem. Imagine a vacation with no sleep.
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Positives: Clean, good location to airport and large room.

Negatives: Every room has an adjoining door to the next room so noise level is high!

Reviewer: Not provided on Sun 17 Apr 2011 rated 9 out of 10.

The hotel was very clean and conveniently located near the airport. Staff were friendly and the airport shuttle was also very handy.

Positives: It was very close to the airport, rooms were very spacious and clean.

Negatives: It was far away from restaurants.

Reviewer: Not provided on Mon 11 Apr 2011 rated 7 out of 10.

3 star hotel at best. Hotel in need of a major renovation.

Positives: Good proximity to LAX.

Negatives: The hotel rooms and common areas are old and tired.

Reviewer: Not provided on Tue 05 Apr 2011 rated 8 out of 10.

Very good if you need to be near the airport.

Positives: The outdoor pool was nicely heated as advertised.

Negatives: Hallways were messy with food trays that had not been retrieved by the staff.

Reviewer: Not provided on Thu 24 Mar 2011 rated 7 out of 10.

Good staff and well appointed room. The bathrooms were a bit out of date.

Positives: Location.

Negatives: Bathrooms were in need of updates.

Reviewer: Not provided on Thu 24 Mar 2011 rated 6 out of 10.

Most staff is friendly. Centrally located to local sights and attractions. Business oriented facility, would not be my first choice if paying full price.

Positives: Good location.

Negatives: Small bathroom, low showerhead.

Reviewer: Not provided on Tue 01 Mar 2011 rated 7 out of 10.

return your rent car then check in...have Sheriton take you to the terminal...room is adequate

Positives: Too expensive to park, too expensive for internet services.

Negatives: very confused parking and checking in with attitude

Reviewer: Not provided on Thu 17 Feb 2011 rated 1 out of 10.

This was the worst hotel experience I have ever had. The hotel was overbooked with drunk teenagers, smoking pot in the hallway. It took 1 hour and 20 minutes for me to get a room, and I went through three rooms before I gave up. The first night, I was wide awake until 3:45 am. because of the drunk teenagers. Despite several calls to security, they never quieted down. I nearly called the police because the hotel security was clearly useless.

Positives: The manager at the front desk tried.

Negatives: Drunk, drug-using teenagers outside of my door, (and in every common area) and staff unwilling to do anything about it.

Reviewer: Not provided on Thu 09 Dec 2010 rated 10 out of 10.

This was the first time I ever stayed at a luxury hotel and I was very impressed with my overall stay.

Positives: The beds were very comfotable.

Negatives: The tub drained too slow.

Reviewer: Not provided on Sun 05 Dec 2010 rated 8 out of 10.

Great hotel and value for the dollar (don't forget about cost of valet for parking). Conveniently located near airport but quiet. Starbucks in hotel, clean and comfortable. Bring a sweater for lobby and restaurant!

Positives: Conveniently located near airport but quiet, Starbucks in hotel, clean and comfortable!

Negatives: Lobby and restaurant consistently cold.

Reviewer: Not provided on Fri 12 Nov 2010 rated 9 out of 10.

The hotel was top notch, great staff, plenty of things to do without leaving the hotel.

Positives: Clean friendly environment.

Negatives: Walls are thin, can hear everything next door and the shuttle service was extremely slow.

Reviewer: Not provided on Tue 12 Oct 2010 rated 7 out of 10.

Hotel was clean and what you would expect at this level. Room was adequate, but bathroom needed a remodel.

Positives: Adequate accomodations, good location.

Negatives: Bathroom was &quot;old&quot;.

Reviewer: Not provided on Thu 23 Sep 2010 rated 7 out of 10.

A medium size hotel, almost at the entrance to the airport. Very nice public rooms. Attentive staff.

Positives: Very convenient to airport. Helpful staff. Good public areas

Negatives: The rooms are quite old and tired. A retrofit of the rooms is in order,.

Reviewer: Not provided on Sat 18 Sep 2010 rated 9 out of 10.

The hotel was clean and comfortable and very convenient for airport travelers.

Positives: Location and convenience to LA attractions.

Negatives: Valet parking was expensive and self parking was inconvenient.

Reviewer: Not provided on Mon 13 Sep 2010 rated 9 out of 10.

Nicer than expected, first time and I hope not the last one.

Positives: Nice room and comfortable bed.

Negatives: Nothing to add.

Reviewer: Not provided on Sat 14 Aug 2010 rated 8 out of 10.

I stayed with my family 4 days in this hotel. During the 4 days, two major problems happened: no house-keeping was done for one day even after calling several times! This does not even happen with 2 stars or less hotels! This hotel has a very customer service staff. Even when I arrived with my few pieces luggage to check-in, the staff at the curb were very careless to provide any assistance or call for help!! I had to leave my luggage at the curb, and go inside and find someone to come and get them to the rooms.

Positives: Clean rooms, good location.

Negatives: Bad customer service.

Reviewer: Not provided on Sun 27 Jun 2010 rated 9 out of 10.

This hotel was very clean and offered a wide range of things to do. We like the pool area and my teenagers were able to check email several times a day. It was an easy location to take our rental car back and we would stay there again.

Positives: Beds were very comfortable, place available to check email and great pool area.

Negatives: Valet parking.

Reviewer: Not provided on Fri 04 Jun 2010 rated 6 out of 10.

This hotel was nice but parking was very expensive. There was not a free breakfast like most hotels, it was $14 for continental breakfast. I made a simple request for a few extra pillows multiple times, they could not meet this request. Also, the shower leaked water all over the bathroom no matter how the shower head was aimed.

Positives: The lobby and the rooms were nice.

Negatives: There were big up charges for everything, continental breakfast was $14!

Reviewer: Not provided on Sat 22 May 2010 rated 1 out of 10.

The Sheraton gateway Los Angeles hotel: Worst hotel that I've been to. Alarms went off several times for 2 days in a row from the afternoon to evening. Rooms are extremely humid. Clogged sinks bath tubs, so the bathtubs were filled with water added to the humidity of the rooms. Hotel decided to turn off the power overnight this meant no air conditioning and internet connection which made it difficult to acquire sleep. Very noisy. Hotel employees were rude after all these problems, the manager(s) refused to fix the problem and refused to make any accommodations.

Positives: None.

Negatives: Noisy, AC was turned off overnight, rude manager, clogged tubs and sinks.

Reviewer: Not provided on Sat 15 May 2010 rated 3 out of 10.

I have stayed in the hotel many times and was satisfied. However, I found a silverfish (bug) crawling on my lunch bag in the hotel room. After retrieving my car from the valet and driving home I discovered that about $2 in quarters and 4 dollar coins were missing from the change holder in my car door. I spoke with the hotel manager who passed me off to the valet manager.

Positives: Location.

Negatives: Silverfish crawling on lunch. $5-$6 coins missing from car door. Valet manager did not return my call.

Reviewer: Not provided on Sun 09 May 2010 rated 7 out of 10.

Great place to lay your head at night-wouldn't spend a whole trip there especially not with my whole family.

Positives: Location, easy check in.

Negatives: My second night the room was run down and a little dirty.

Reviewer: Not provided on Sun 09 May 2010 rated 9 out of 10.

Very nice spot very close to LAX.

Positives: Friendly staff and comfortable rooms.

Negatives: Self-parking was a bit of a hassle.

Reviewer: Not provided on Mon 29 Mar 2010 rated 8 out of 10.

Would stay again.

Positives: Location.

Negatives: Room service a little pricey.