The Westin

Reviewer: Not provided on Wed 21 Sep 2011 rated 5 out of 10.

Hotel rooms are now extremely dated and in poor repair.

Positives: Location. Restaurant for breakfast.

Negatives: Dated room in extremely poor repair, broken doors, scratched surfaces all around, even on Starwood levels. Bathroom cleanliness poor.

Reviewer: Not provided on Tue 13 Sep 2011 rated 5 out of 10.

I was disappointed in the amenities. I thought presentation and style were definitely lacking. I expected 31/2 star quality hotel.

Positives: We loved the location, spacious room, beautiful bathroom, loved the shower.

Negatives: I was disappointed in the cleanliness of the pool area. The pool and hot tub were standard size and style not at all romantic.

Reviewer: Not provided on Sat 06 Aug 2011 rated 10 out of 10.

Long Beach Westin was a fine hotel, worth the price in a prime location. I would recommend it to friends going to Long Beach.

Positives: Up beat, clean, friendly, and great location.

Negatives: Some of the smaller and obscure windows were dirty.

Reviewer: Not provided on Thu 26 May 2011 rated 9 out of 10.

Very comfortable room, bedding, etc.

Positives: Very comfortable.

Negatives: Loud band/party.

Reviewer: Not provided on Tue 05 Apr 2011 rated 9 out of 10.

Friendly staff and close to a lot of attractions, but not the best views from the room.

Positives: Great location to convention center.

Negatives: Room view.

Reviewer: Not provided on Fri 25 Mar 2011 rated 6 out of 10.

Seriously, if you want to sleep do not stay. If you are a light sleeper it will be miserable.

Positives: People. Valet.

Negatives: Loud!

Reviewer: Not provided on Thu 16 Dec 2010 rated 8 out of 10.

Great location, but decor getting old and starting to look worn.

Positives: Location and price through Priceline.

Negatives: Starting to look dated and worn out. Having to pay for WiFi on top of the room fee is petty.

Reviewer: Not provided on Wed 17 Nov 2010 rated 5 out of 10.

Having stayed at the Renaissance, Hilton and Westin in Long Beach, this is the worst of them. The room was dingy and dirty complete with chipped furniture, stained carpet and drawers that wouldn't close. Room was noisy due to connecting door and had to call security at 3am to shut the people up. Pool was tiny and on wrong side of building for afternoon sun. Overrun with kids, okay at times, but pool was dirty and spa was foamy. Gym was cramped for this size hotel and included broken equipment. Definitely not up to Westin standards. More like a 3 star, not 3.5.

Positives: Price, location, and Westin amenities.

Negatives: Dirty rooms, incomplete room cleaning, foamy pool, broken gym equipment.

Reviewer: Not provided on Tue 26 Oct 2010 rated 9 out of 10.

Elegant, nice room, and full service hotel.

Positives: Full service hotel, all the amenities one needs.

Negatives: Internet in the room is not free. I find this ridiculous when most places offer free Internet everywhere in the hotel.

Reviewer: Not provided on Sun 24 Oct 2010 rated 10 out of 10.

Excellent pre-cruise location. Staff was exceedingly helpful. Rooms were clean. Beds were super comfy. Excellent area for walking. Would definitely stay again.

Positives: Extremely friendly and helpful staff.

Negatives: Lobby furniture is worn.

Reviewer: Not provided on Mon 19 Apr 2010 rated 10 out of 10.

Overall, excellent hotel...gymnastic competition and Long Beach Race going on. We enjoyed pre-cruise hotel for 2 days. Transportation to Long Beach pier would have been nice from the hotel.

Positives: Nice location in Long Beach.

Negatives: Swimming pool small and hot tub water disturbing.

Reviewer: Not provided on Tue 30 Mar 2010 rated 10 out of 10.

Love the hotel and location. The fitness room was not impressive, but adequate for basic exercise.

Positives: I like the location of the hotel and the overall design theme.

Negatives: The stairways were worst than a parking garage in appears and dirty.

Reviewer: Not provided on Wed 09 Dec 2009 rated 8 out of 10.

I<BR/>loved the hotel except they tried to charge us extra for things we never received in the room. internet alone was 10.00.

Positives: Clean, comfortable, relaxing.

Negatives: Internet costs, parking costs, extras in the room costs.

Reviewer: Not provided on Thu 03 Dec 2009 rated 9 out of 10.

Overall good, but would have been nice to have microwave in the room, serves complimentary breakfast.

Positives: Good location, looks and neat.

Negatives: No free parking, no complimentary breakfast.

Reviewer: Not provided on Thu 20 Aug 2009 rated 10 out of 10.

I would definitely recommend to family and friends. Employees were most helpful and most of all friendly.

Positives: Hotel met my needs.

Negatives: Swimming was much too full at the time I wanted to swim.

Reviewer: Not provided on Sun 09 Aug 2009 rated 9 out of 10.

The ambiance was lovely, staff gracious, nice upscale hotel, beds had 4 great pillows, including down, we were on 15th floor, had great views of the city. Parking was easy, yet cost $15.

Positives: Ambiance, decor, great beds, upscale hotel, great views.

Negatives: Self parking was $15.

Reviewer: Not provided on Wed 05 Aug 2009 rated 9 out of 10.

The customer service at this hotel was quite simply spectacular. They truly went above and beyond what I would ever expect....carrying bags to room upon arrival and turning down tip; offering to let us borrow an extra stroller for our 5 year old if she got tired of walking around downtown, provided family appropriate info re: local attractions/beaches/etc. The credit primarily goes to the bellhops. Truly professional.

Positives: Great service, friendly &amp; preemptive staff.

Negatives: No pool towels.

Reviewer: Not provided on Wed 22 Jul 2009 rated 7 out of 10.

Was not able to get a king bed upon arrival. We were able to move to a king for the remainder of our stay. Also, was not able to use any of the electrical outlets next to the bed. My husband uses a CPAP machine and we had to pull the bed out and find the extension cord behind the bed to use. Most hotels where we've stayed always has at least one outlet for traveler's usage. Other than this we enjoyed our stay.

Positives: Check-in staff was very friendly and helpful.

Negatives: Furniture needs updating and the parking was not fully explained.

Reviewer: Not provided on Thu 11 Jun 2009 rated 3 out of 10.

The front desk staff was very unfriendly and did not smile. I felt unwelcome, even though they were unaware that I do a lot of business with the hotel as a meeting planner. I have reservations now about sending my clients/customers/sales reps their for their stays. I wonder how they are being treated upon their arrival. They need to train their front desk staff on how to smile. They were very rude!

Positives: Location.

Negatives: Front desk staff, very discourteous.

Reviewer: Not provided on Tue 09 Jun 2009 rated 6 out of 10.

It was a decent stay after I finally was able to check in. Somehow my non-refundable reservation from Priceline got canceled.

Positives: Decent rooms.

Negatives: Small pool and jacuzzi.

Reviewer: Not provided on Fri 15 May 2009 rated 7 out of 10.

Just okay, would not stay here again.

Positives: The beds were very comfortable.

Negatives: To much attitude by the front desk personnel.

Reviewer: Not provided on Fri 08 May 2009 rated 1 out of 10.

This hotel was very dirty and old. The first night they put us in a room which we later were told was not supposed to be stayed in at all. The second night the room they put us in smelled. I didn't sleep!

Positives: Looked good on the outside.

Negatives: Rooms were dirty, no manager on duty, rooms old and broken down.

Reviewer: Not provided on Thu 30 Apr 2009 rated 9 out of 10.

Loved the hotel and room. Great location and within walking distance to lots of things.

Positives: Great central location.

Negatives: Parking was $15.00 per day.

Reviewer: Not provided on Sat 23 Aug 2008 rated 9 out of 10.

I would love to come again!

Positives: Kids loved the pool.

Negatives: Our van was difficult to park in your underground parking!

Reviewer: Not provided on Thu 17 Jul 2008 rated 9 out of 10.

Nice. Good location. High parking price.

Positives: Great location, beautiful setting.

Negatives: Staff was unclear about menu and happy hour options. $14 a day parking.

Reviewer: Not provided on Mon 14 Jul 2008 rated 10 out of 10.

Westin and Hyatt in Long Beach were both great.

Positives: Both hotels were beautiful, beds so comfortable, staff friendly and helpful.

Negatives: Nothing.

Reviewer: Not provided on Wed 04 Jun 2008 rated 10 out of 10.

Very good location convenient to most everything we wanted to see while in Long Beach. We would stay there again.

Positives: Staff was very helpful and courteous.

Negatives: Outrageous charges for parking, especially for a weekend when they are not busy with business travelers.

Reviewer: Not provided on Wed 04 Jun 2008 rated 10 out of 10.

Greeted by Front Desk in a polite fashion. All my questions and needs were meant. Would stay at this Westin Long Beach again. Thank you Westin for you Hard Work.

Positives: Ask if I could be on an upper floor, they gave me an Ocean View on the top floor. Very happy with my room.

Negatives: Furniture need to be updated. A little dated and old.

Reviewer: Not provided on Mon 02 Jun 2008 rated 10 out of 10.

Beautiful, clean, friendly, convenient.

Positives: Everything was bright and clean. And the bed was so comfortable.

Negatives: The restaurant was only mediocre.

Reviewer: Not provided on Wed 02 Apr 2008 rated 8 out of 10.

Don't forget to consider the $14/day parking fee in your budget for the room. Bathroom had no bright lights or fan for the shower steam. The room was a little stark for my taste. I would have been very unhappy.

Positives: Very convenient to Downtown long beach.

Negatives: My room was at the level that the window view was machinery on a sub-roof of the hotel.