DoubleTree by Hilton

Reviewer: Not provided on Sun 12 Jun 2011 rated 10 out of 10.

This hotel was very nice with friendly staff who gave me a warm cookie upon check-in. I would stay there again if the occasion arose.

Positives: Clean, up to date furnishings and

Negatives: Extra charge to park car in not an urban area.

Reviewer: Not provided on Sat 30 Apr 2011 rated 8 out of 10.

It was a nice clean hotel with a comfortable bed.

Positives: It was close to a shopping center.

Negatives: No refrigerator in the room

Reviewer: Not provided on Mon 25 Apr 2011 rated 5 out of 10.

The hotel overall was very nice. The initial front desk experience was difficult considering that I was placed in a smoking room with no option to change. After asking for additional help, I was connected with a front desk person who had all the linens changed in the smoking room, as well as adding an air filter to clean the air a bit. While I was waiting for this to happen, I was given drink vouchers to pass the time.

Positives: The bathroom was huge!

Negatives: I was stuck in a smoking room with no option to change. I have allergies, and this was very frustrating.

Reviewer: Not provided on Mon 25 Apr 2011 rated 10 out of 10.

Had a great stay, thank you.

Positives: The cookies are great!

Negatives: The bar closed at 11:00.

Reviewer: Not provided on Fri 15 Apr 2011 rated 6 out of 10.

Business hotel but a delightful cookie in the beginning however the room is not spectacular and I had to pay 7 dollars for parking I could have stayed somewhere else for the same price which had free parking.

Positives: The cookie.

Negatives: The hidden fee for parking.

Reviewer: Not provided on Tue 22 Mar 2011 rated 8 out of 10.

The staff was GREAT & the hotel was located close to shopping areas & freeways. The room was nice, but had no fridge or microwave.

Positives: Great location to shopping areas & freeway. Staff was GREAT & my son loved the cookies.

Negatives: The room did not have a microwave or fridge. :(

Reviewer: Not provided on Mon 06 Dec 2010 rated 3 out of 10.

The staff was rude, rude, rude, when I checked in, there was a delivery from a vendor, so the front desk staff decide to make me wait forever, while they figure out where to send the delivery man, I had been traveling for several hours and it was around 8 pm, yet the front desk staff thought it was more important to service the delivery guy, then they put me on a floor where one wing was smoking, my room smelled bad, call and spoke with one of the staff, she was a major B that rhymes with witch, she switched rooms with me, after I told her I have an inhaler and medical problems with smoking, she made me bring the keys down and continues to fight with me, after I told her that she should let us know that we are on a floor that allows one wing of that floor for smokers, the odor will get to us, but she kept arguing with me the hotel guest, if I was a woman, I would have punched her in the face, because she was so rude.

Positives: The hotel cookies.

Negatives: Rude staff.

Reviewer: Not provided on Fri 08 Oct 2010 rated 8 out of 10.

Very friendly and pleasant staff. They helped accommodate my non-smoking problem immediately with an air filter. It worked well.

Positives: Friendly staff and clean.

Negatives: Was given a smoking room and I am not a smoker.

Reviewer: Not provided on Wed 22 Sep 2010 rated 3 out of 10.

I would not stay there again.

Positives: The room was OK.

Negatives: No fridge, they charged me to park my car and no public amenities after 9 pm.

Reviewer: Not provided on Tue 17 Aug 2010 rated 10 out of 10.

The room was excellent and staff was accommodating. Love the shuttle service to and from the Rush show. Will stay there again for the next concert/event in Irvine.

Positives: The warm chocolate chip cookies. After the drive it just hit the spot.

Negatives: Very minor, temperamental vending machine.

Reviewer: Not provided on Sat 17 Jul 2010 rated 10 out of 10.

Peaceful atmosphere.

Positives: The staff was EXCELLENT! They all had the friendliest smiles and attitudes.

Negatives: I loved it ALL.

Reviewer: Not provided on Thu 13 May 2010 rated 8 out of 10.

Great location, clean, quiet, great rooms. Hotel staff was not very friendly, but quality of room made up for that.

Positives: Location, price, & accommodations.

Negatives: Reception staff.

Reviewer: Not provided on Thu 29 Apr 2010 rated 9 out of 10.

Typical high rise 8 story business hotel with self parking, not gated or secure, with fee charged for internet and parking. They offered shuttle vans to nearby. Shopping centers and O.C. airport. Restaurant charges for any meal. Rooms had no refrigerators.

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Positives: Nice room with view facing hills to the west on 7th floor with my Hilton Gold Status; free cookies daily upon request.

Negatives: $ 7/night parking fee with no on street nearby alternatives.

Reviewer: Not provided on Mon 30 Nov 2009 rated 10 out of 10.

Enjoyed the wind cellar and Executive Board Room for our meetings. Rooms are quiet, clean, and comfortable. I am there once a month on business.

Positives: Location

Negatives: Nothing

Reviewer: Not provided on Mon 10 Aug 2009 rated 7 out of 10.

Overall, my experience at the Double Tree Irvine Spectrum was okay. It was a great deal and the service was great. The free cookie and water upon arrival is a great touch, but there is no movies available and no dvd players. The location is in the middle of an industrial area so it wasn't that great, and the worst part was the parking fees! unbelievable. The beds were comfy and quiet area.

Positives: The cookies definitely help out their score.

Negatives: The parking fees are horrible and the location is inconvenient.

Reviewer: Not provided on Tue 21 Jul 2009 rated 9 out of 10.

I enjoy staying at the double tree hotel & always have a pleasant time besides minor disconforts as the shower. Also, I enjoy the confort of their beds feeling total relaxation with the conforters & pillows feel like sleeping in feathers. Very nice over all.

Positives: Enjoyed the lobby nice & confortable also our room was very pleasant I liked the decore, the confort the room felt.

Negatives: The bathroon was OK but the problem was with the shower it leaked & had no pressure as the water was not distributed half to the tub & the shower

Reviewer: Not provided on Sat 06 Sep 2008 rated 6 out of 10.

Good location if you want access to very fun Irvine spectrum. The parking charge is ridiculous for an open lot that sprays your car wit overnight sprinklers. Make sure you insist on a non-smoking room or you will be given the 2nd floor, where the stench assaults you at the elevator door and positively burns your lungs in the room. While hotel is generally clean, the musty stinky smell of the shower curtain in the room reminds you of no-name roadside motels, not a major chain in a nice part of TV.

Positives: Friendly if inept front desk, updated decor, convenient location.

Negatives: Reception assumes you want smoking room, stinky bathroom, broken ice machine, $9 for open lot parking!

Reviewer: Not provided on Fri 05 Sep 2008 rated 8 out of 10.

I always have a good experience with Doubletree. Their rooms are always clean, staff seem to be friendly, cookie giveaways are always good and the price for a nights stay for this comfort is great. This particular location did not have restaurants or shops nearby, just the freeway.

Positives: I liked the cleanliness of the rooms and the cookies. Yummy.

Negatives: I didn't like the location that much since there were not a lot of places around it like restaurants or shops.

Reviewer: Not provided on Wed 03 Sep 2008 rated 7 out of 10.

Good hotel for the price. Excellent attendance from the staff. Conveniently located close to the 5 and the Irvine Spectrum mall. They should improve the clean of the carpets inside the rooms.

Positives: The staff and the breakfast was great.

Negatives: The room was not very clean and it appears to be not prepare for a sold out situation (to hotel was full): the ice machine didn't work properly.

Reviewer: Not provided on Wed 03 Sep 2008 rated 10 out of 10.

A very clean hotel with comfortable rooms and great amenities.

Positives: Clean, updated, friendly staff.

Negatives: Elevators were very slow.

Reviewer: Not provided on Tue 02 Sep 2008 rated 2 out of 10.

The hotel was fine. The staff seemed very inexperienced and couldn't communicate very well. The hotel room was nice but smelled of smoke and there was nothing that the hotel could do to counter it.

Positives: Nice layout.

Negatives: Staff lacked competency.

Reviewer: Not provided on Tue 02 Sep 2008 rated 6 out of 10.

We arrived late and I was put in a smoking room which I did not enjoy.

Positives: Comfortable bed. Good workout facility.

Negatives: I had a smoking room.

Reviewer: Not provided on Mon 18 Aug 2008 rated 9 out of 10.

Nice hotel in light industrial district, nice pool with palm trees. Close freeway access and close to beaches. Expensive and the food was way over priced, but the beds were divine.

Positives: Clean, helpful staff, smoking room.

Negatives: No continental breakfast, room service was too expensive.

Reviewer: Not provided on Wed 13 Aug 2008 rated 7 out of 10.

We had a nice stay. The fire alarm that went off Friday evening at 11:30 PM was an inconvenience. I am grateful that it was a false alarm and no one was hurt, but I wish we had information when it happened and after. We heard 2 storied. The staff was gracious and apologized, so that was good.

Positives: Very family friendly. I wished that after 9 PM they had a quiet swim time for adults.

Negatives: Cigar smoking by the pool.

Reviewer: Not provided on Tue 12 Aug 2008 rated 7 out of 10.

People service was nice in general.

Positives: Shuttle was available to take me to the mall.

Negatives: Shuttle wait for airport was over 40 minutes/had to call 2x.

Reviewer: Not provided on Sat 02 Aug 2008 rated 8 out of 10.

Close to Spectrum Mall with lots of shops and restaurants, but a ways from the beach or other tourist destinations. Staff was very helpful. Originally placed us in smoking room but promptly moved us when we asked. Rooms are well appointed and attractive.

Positives: Great staff, very accommodating & helpful.

Negatives: Location was in industrial, type park area a ways from where we really wanted to be.

Reviewer: Not provided on Wed 30 Jul 2008 rated 7 out of 10.

Our flight was delayed so we checked in almost midnight at the hotel. They had run out of the complimentary cookies by then but front desk said that we could get some the next day which was nice of them. Front desk was also accommodating when we requested for a late check-out since we had checked in quite late the night before.

Positives: The complimentary choc chip cookie. Its proximity to Irvine -spectrum. Free parking!

Negatives: We assigned a double bed when we had earlier requested king size.

Reviewer: Not provided on Wed 30 Jul 2008 rated 2 out of 10.

I found stains on sheets. Unannounced alarm went off in the middle of very early morning about 2-3 am. This could be just one time spook but the fact that they did not care and make an effort to please customer just upsets me.

Positives: Location.

Negatives: Stain on sheets.

Reviewer: Not provided on Thu 24 Jul 2008 rated 1 out of 10.

Hotel staffing is apparently minimal and the existing staff does not enforce the hotel rules (noise, etc.). Very small children (3-4 years old), were allowed to swim in the adult Jacuzzi all day and night, not just in the main pool area. There were no pool towels available at the pool and no staff to replace them. No staff for much service of any kind. The gym door wouldn't open and the front desk staff had to spend 10 minutes personally trying to open it.

Positives: It had gym facilities.

Negatives: The hotel was completely unmanaged. It was packed, and families had children running wild all over the pool area, with four year olds in the Jacuzzi.