Hilton Garden Inn

Reviewer: Not provided on Mon 17 Oct 2011 rated 6 out of 10.

Nice, clean and comfortable.

Positives: Within walking distance to other places.

Negatives: Did not allow me to use the business center.

Reviewer: Not provided on Sat 27 Aug 2011 rated 9 out of 10.

I recommend the Hilton Gardens. Rooms very comfortable and the staff was helpful and polite. The of the bay is just a bonus.

Positives: I very much liked the accoutrements of the room.

Negatives: The bed was not a comfortable as the Marriott beds.

Reviewer: Not provided on Wed 03 Aug 2011 rated 7 out of 10.

+++++++++++

Positives: Cleanest and location.

Negatives: The first receptionist was unfriendly and short

Reviewer: Not provided on Fri 27 May 2011 rated 1 out of 10.

Hotel lobby is nice. They charged for parking for their guests, which is not a fair thing to do. Before betting on the room, I never thought that such a major hotel would even have such a small room that only had one queen size bed. It makes no sense. Why didn't they just make the room a few inches bigger and offer a king size bed. I was with a relative, and the hotel wanted $20 per night for a roll away bed, which was not even available at our arrival. They told me that the rooms have view of the bay area, but trees were blocking the view. They should have built the hotel with the rooms parallel (i.e., facing) to the bay area instead of perpendicular to the bay (i.e., you have to turn you face 90 degrees to see the bay from the room's window). The room was so small, it had no closet in the room and no cabinets in its bath room. No place around the sink to put my tooth paste and tooth brush.

Positives: The staff were friendly.

Negatives: The hotel gave me a room with only one queen size bed. Every other hotel that I stayed at had either one king size bed or two queens. Room was small.

Reviewer: Not provided on Wed 20 Apr 2011 rated 9 out of 10.

One of the nicest hotels I've stayed in and centrally located to a number of destinations in the bay area. San Fransisco was right across the bridge, Berkeley very close too.

Positives: Convenient location, close to freeway, close to Berkeley, close to San Fransisco.

Negatives: Our room was next to the elevator.

Reviewer: Not provided on Sat 19 Mar 2011 rated 10 out of 10.

Very clean and convenient, would stay here again.

Positives: Close proximity to shopping and freeway.

Negatives: No pool, having to pay for parking.

Reviewer: Not provided on Mon 14 Mar 2011 rated 9 out of 10.

6th time staying here and we really enjoy the place.

Positives: Great price for nice, clean room.

Negatives: Would have liked a king bed instead of 2 double - but that is the only complaint.

Reviewer: Not provided on Thu 06 Jan 2011 rated 1 out of 10.

The hotel is well located. The rooms are updated but really noisy. I asked for a quiet room and was put on the 12th floor. They never said they would have loud parties until midnight right above. I called to complain about the noise at 10 pm I was told it would only be another 2 hours. The next day I was assured it was only for one night. I return from meetings at 9 pm that day to the same scene of loud disco music and drunks roaming the hallways. I asked again for another room and was told they were full. If you go there never take a room on the 12th floor below the banquet room and avoid weekends as local crowds converge for disco parties. I asked for a manager to contact me and that never happened. Can't believe this is suppose to be the Hilton brand.
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Positives: Free laser printing in the business center.

Negatives: Do not ever stay on the top floor. The 12th floor is right below their banquet room. They have loud parties with the local using this for a loud disco.

Reviewer: Not provided on Mon 29 Nov 2010 rated 10 out of 10.

I would rate this hotel excellent for anyone going to the Oakland, Berkely, or Emerville location. It is great and convenient. Their food for breakfast was excellent.

Positives: The staff went out of their way to be extra helpful.

Negatives: Had to pay for parking

Reviewer: Not provided on Sun 10 Oct 2010 rated 9 out of 10.

Very clean, pleasant..

Positives: Very clean and well coordinated decor.

Negatives: Breakfast buffet.

Reviewer: Not provided on Fri 17 Sep 2010 rated 10 out of 10.

A great place to stay near Emeryville Amtrak.

Positives: Beautiful room with refer and internet.

Negatives: No wheatless offerings in room service or caf&eacute;.

Reviewer: Not provided on Tue 11 May 2010 rated 10 out of 10.

Excellent location for Bay area trip very conveniently located within attractions. Right on the bay. Make sure you ask for bay view.

Positives: Great location with excellent staff. Very good parking.

Negatives: I wish room were a little bigger since I traveled with children.

Reviewer: Not provided on Mon 12 Apr 2010 rated 7 out of 10.

Very nice and clean. We loved the idea of cookies in the lobby.....small effort, big impact.

Positives: Cookies in the lobby.

Negatives: Too few coffee packets in room.

Reviewer: Not provided on Tue 27 Oct 2009 rated 10 out of 10.

Great location and value.

Positives: Location.

Negatives: Breakfast bar.

Reviewer: Not provided on Wed 24 Jun 2009 rated 3 out of 10.

The staff need more training on issues of customer service to keep travelers like ourselves coming back. Would we go back , not at this point unless we get a special deal that only a fool would turn down. We were so put out by the front desk lack of customer service I choose not to even engage in conversation about anything extra we may have wanted. I felt like a suspect. Ask for a change of room immediately after inspection of room. Once down in the lobby, to get our key card number changed, overheard desk person call to have security to check room before he re-issued us another room. Then he toss the card at me?

Positives: The location for our trip was great.

Negatives: The unfriendliness; the inflextibility; the lack of customer service.

Reviewer: Not provided on Thu 18 Jun 2009 rated 9 out of 10.

Very nice - felt that the snack shop could have more choices for vegetarians, too much junk food, not enough real food. Other than that, I was very happy with my stay.

Positives: Location especially, beautiful and close to many walking opportunities.

Negatives: Had to pay extra for daily parking.

Reviewer: Not provided on Fri 08 May 2009 rated 9 out of 10.

Easily accessible by car and conveniently close to restaurants, shopping and gas.

Positives: The accessibility and view of the bay.

Negatives: The parking area was going through some small repair or construction.

Reviewer: Not provided on Tue 25 Nov 2008 rated 10 out of 10.

We were pleasantly surprised. Everything was perfect. Very nice staff. Very clean room. Nice view. Everything worked. Price was very reasonable. Safe environment. We would definitely stay again. Thank you.

Positives: We liked the cookies and the call checking if everything ok.

Negatives: Prices at restaurant.

Reviewer: Not provided on Tue 21 Oct 2008 rated 9 out of 10.

It's so nice to check in and see that they have complimentary cookies at 5pm.

Positives: Close to every place I had to go (oakland airport, sonoma, and downtown san francisco)

Negatives: The whirlpool was out of service.